Seraj Ahmed

Infinium Associates

Pioneering Global Expansion Through Strategic Talent Acquisition

As the Head of Growth at Infinium Associates, I not only connect exceptional talent with global opportunities but also play a crucial role in the strategic expansion of our organization.My vision is to extend Infinium's footprint across new markets, leveraging my extensive network  to establish us as a key player in international talent solutions space.

My Areas of Expertise:
Strategic Executive Talent Sourcing:Specializing in identifying transformative leaders, I ensure that each executive placement contributes to both our clients' success and Infinium's growth.

Bespoke RPO Solutions: Crafting recruitment processes that are tailored to diverse business needs, aligning talent strategies with organizational expansion goals.

Global Talent Market Expertise:My deep understanding of various international markets empowers me to navigate and capitalize on global talent trends effectively.

Cultural Integration Focus:Emphasizing  the importance of cultural fit, ensuring that new hires not only contribute to but also enhance the organizational culture, crucial for our global expansion.

Innovative Recruitment for Global Reach: Utilizing agile and forward-thinking recruitment methodologies, I am dedicated to attracting top-tier professionals worldwide, aligning with our mission of  expansion.

My Commitment:
In my  role, I am committed to identifying and securing strategic talent that not only fills key positions but also propels organziational growth. 

My expertise spans across Executive Search, Headhunting, Diversity Recruitment, Talent Scouting, Recruiting, Talent Management, Start-up Consulting, Hiring Strategies, Career Management, and Leadership Hiring.

Interested in how strategic talent acquisition can drive business growth? Let's connect and explore innovative solutions for your organization

Head of Growth

Radio Mirchi

• Effectively monitoring campaign performance to ensure success metrics are met
• Analyzing, tracking and optimizing customers’ advertising campaigns & marketing programs
• Identify and up-sell relevant, incremental marketing opportunities/programs to clients
• Build solid customer relationships and act as an important point of contact for customer needs

Account Manager-Retail

Applect Learning Systems Pvt. Ltd.

Marketing and Sales Professional with hands on experience in services marketing, corporate and retail sales in K-12. 

Presently contributing to the  growth of Applect Learning Systems Pvt.Ltd.

Have hands on experience on the followings:

# At Applect Learning Systems Pvt. Ltd.

	Responsible for identifying the base of prospective schools and Coaching institutes for the products Testpro and FORE
	Handling Sales of DBAT (David’s Battery Aptitude Test) to the corporates.
	Been a part of the market research team for the development of Products
	Franchisee development 
	Channel Sales
	Arranging demo’s and workshops in the schools and the coaching institutes
	Organizing events for the consumer based products in the respective areas
	Giving regular feedback from the market to the tech team about the products
	Conducting training sessions for the teachers and the students to make them aware of our services.
	Key Account management.
	Planning and execution of marketing plans, strictly within the assigned budget.
	Revenue generation for the online learning portal meritnation.com

Assistant Manager

Extramarks Education Pvt. Ltd.

Responsible for identifying and scanning the base of prospective schools who can afford the Smart Learn Classes.
Organizing Demo’s & Workshops in Schools for the Teachers and the Students in order to make them aware of our services. 
Participating in School Fests and events in order to promote our services.
Meeting the school Management in order to convince them for our services.
Consistent Follow-ups of the clients who have shown interest.
Business Development for the organization.
Taking care of all the legal formalities once the business is generated.
Conducting post implementation trainings for the teachers after the conversion to make them well versed with the new system of Smart learn Classes. 
Taking care of after sales service.  
Have also worked on govt. Projects like the JNVs and KVs

Officer-School Relation

Solving Talent Acquisition Challenges for HR Leaders | Find Top Talent with Ease | Let's Connect!

As the Head of Growth at Infinium Associates, I not only connect exceptional talent with global opportunities but also play a crucial role in the strategic expansion of our organization.My vision is to extend Infinium's footprint across new markets, leveraging my extensive network across Middle-east and South Asia to establish us as a key player in international talent solutions space.

My Areas of Expertise:
Strategic Executive Talent Sourcing: Specializing in identifying transformative leaders, I ensure that each executive placement contributes to both our clients' success and Infinium's growth.

Bespoke RPO Solutions: I craft recruitment processes that are tailored to diverse business needs, aligning talent strategies with organizational expansion goals.

Global Talent Market Expertise: My deep understanding of various international markets empowers me to navigate and capitalize on global talent trends effectively.

Cultural Integration Focus: I emphasize the importance of cultural fit, ensuring that new hires not only contribute to but also enhance our evolving organizational culture, crucial for our global expansion.

Innovative Recruitment for Global Reach: Utilizing agile and forward-thinking recruitment methodologies, I am dedicated to attracting top-tier professionals worldwide, aligning with our mission of global expansion.

My Commitment to Infinium's Growth:In my role, I am committed to identifying and securing strategic talent that not only fills key positions but also propels Infinium Associates' global expansion. 

My expertise spans across Executive Search, Headhunting, Diversity Recruitment, Talent Scouting, Recruiting, Talent Management, Start-up Consulting, Hiring Strategies, Career Management, and Leadership Hirings.

Interested in how strategic talent acquisition can drive business growth? Let's connect and explore innovative solutions for your organization and discuss Infinium's expansion journey.

Last September , driving between Salalah → Jabal Samhan — empty roads, thick fog, zero noise — one thought hit hard: Momentum beats waiting always.

That’s hiring right now in our market too.
Teams are being built fast. Expectations are sharper. And the companies winning aren’t searching longer — they’re choosing better.
Live mandates we’re working this week:
📌 Talent Consultant – Dubai
 Client-first recruiter who can build trust and own stakeholder relationships.
📌 BDM – Riyadh/Khobar
 Agency sales pro from bulk staffing, KSA driving license, 2+ yrs exp.
📌 Service Engineer – Dubai
 Hands-on with Aerial Work Platforms, on-site troubleshooting, UAE DL must.
📌 AM – Marketing (Maritime) – Sharjah
 Ship repair marketing, client engagement, industry exposure needed.
📌 Shift Lead – Jeddah
 Water treatment plant ops, safety, team leadership, 24/7 plant environment.
📌 Director – Research & Policy – Delhi
 Public policy, economic research, ecosystem building, large stakeholder mgmt.
📌 Lead Architect – Gurgaon/Bangalore
 High-level design + project execution for complex commercial builds.
📌 Magic XPA Developer – Bangalore
 Low-code specialist, enterprise apps, process automation, integration heavy.

And on the bulk hiring front — our delivery engine is live with mega drives across:🇮🇳 India 🇰🇪 Kenya 🇵🇰 Pakistan 🇲🇦 Morocco covering Warehousing • MEP • Facilities & Hospitality
If you’re hiring and want outcomes, not pipelines — let’s talk.
#UAEHiring #KSAHiring #IndiaHiring #BulkHiring #ExecutiveSearch
 #Recruitment #TalentAcquisition

Solving Leadership & Project Talent Challenges | Cross-Border Bulk Talent & Executive Search Expert | Powering Project Scale-Ups Across Middle East, India & Beyond

WWW.Williamrochelle.com

www.williamrochelle.com, a new era in business consulting aimed at delivering unmatched value and transformative solutions. Our inaugural offerings include exclusive discounts and expert guidance on ADP Payroll and ADP TotalSource, available at http://www.williamrochelle.com/adp, setting a new standard in business support.

Decades of Expertise, Tailored for Success

With over 20 years of experience, we're uniquely positioned to elevate businesses from startups to Fortune 500 giants, focusing on precision, efficiency, and growth. Our mission is simple: to transform your business for peak performance and market leadership.

Comprehensive Services for Holistic Growth

Our services are designed to enhance every facet of your business:

•	Strategic Planning and Contract Negotiations: Turn complexity into opportunity with expert 
        negotiation.
•	Budgeting and Financial Management: Maximize efficiency and profitability.
•	Client Relationship Management: Build enduring, profitable partnerships.
•	Multi-Channel Call Center Operations: Serve a global audience with excellence.
•	Sales Force Management: Drive your team to surpass every target.
•	Supply Chain and Inventory Management: Achieve seamless operations.
•	Team Building: Foster collaboration and productivity.
•	KPIs: Track success with customized metrics.
•	Hiring Plans: Scale intelligently.
•	Technology Integration: Enhance productivity smartly.

Join Our Journey to Excellence

We invite you to embark on this transformative journey with us. Together, we'll navigate the path to operational excellence, ensuring your business not only thrives but sets new benchmarks in efficiency and growth. Let's redefine what's possible, together.

#BusinessConsulting #OperationalExcellence #Innovation #GrowthStrategy #WilliamRochelleConsulting

Chief Executive Officer

Celeb Luxury

Developing a new company approach that allows the business to scale without adding additional payroll assets.

Onboarded ADP for payroll and Health Care, Automated all Amazon, Inventory, Retail and ecommerce data entry functions by introducing EDI processes that eliminated manual input, increased productivity and reduced errors.. 

Moved our entire warehouse from Davie Florida to Central Georgia to optimize the technology offered to provide real-time insight into order flow, inventory and lead-times across all sales channels.

Maintained Amazon performance metrics while launching eBay, Walmart and Target +

Consistently challenging existing workflow to create a better process

Vice President Operations

ivgStores

Exceeding $20 million in annually with 35 onsite employees and 75 offshore. Closed due to Covid reduction in sales

IVGSTORES is a leading online Retailer with revenues exceeding 20 million dollars per year, offering hundreds of thousands of products for home, work, and play from 3,000 of the world's best brand name partners. We stand ready to ship their high quality furniture, decor, sporting goods, appliances, outdoor and children's products directly from their factories and warehouses to your home or business. We hold ourselves and our suppliers to the highest standards of performance, style, elegance, craftsmanship, uncompromising quality, and reliability.

Our Relationship with Our Customers is Our Highest Priority
Fueled by superb quality, good value, and the strength of a team that stands behind its promises, we are an A+ BBB rated business with an unwavering commitment to our customers. Working 7 days a week, our Florida staff have grown into one of the sharpest, most responsive Customer Service Teams in Retail.  We are committed to every team member in every department, each of whom are committed to success of our company.

Exceeding $20 million annual revenue

Parent Company of ShopLadder.com and Internet Shopping Club
Executive Responsibility for Customer Service, Shipping/Logistics, Purchasing and Product Development. Developed and continue to maintain strategic partnerships with the largest 3rd party marketplaces in the ecommerce space, including but not limited to Amazon, Ebay, Wal-Mart, Houzz and Jet, each of which we maintain top rated seller ratings and consumer feedback scores.

•	Restructured four independently operating departments into one unified team with individual goals focused on our core business strategy 
•	Initiated an international shipping strategy with an annual gross profit increase projection of 7%
•	Revised return policy with an emphasis on customer retention, resulting in an immediate increase in customer satisfaction and an overall decrease in refunds as a percentage of sales 
•	Decreased order processing and shipping lead times, creating a more competitive shopping experience and resulting in increased daily sales 
•	Recognized potential within core team. Created internal career paths, mentored, coached and developed key players into Team Leaders, Middle Tier Management and Director level positions. Identified and eliminated bottom performers and replaced with self motivated, strategically-driven individuals to create a more dynamic team and corporate culture 

Key Results:
➢	Increased production by 200% while reducing operational expenses by 25%
➢	Decreased refunds as a percentage of sales by policy improvement
➢	Reduced customer response times from 24 hours to an average 2 hour response time
➢	Increased website Seller Ratings with an average Customer Satisfaction Score of 98%
➢	Created a more competitive shopping experience and increased daily sales

Chief Operations Officer

eVoter, Inc.

eVoter.com                         
Political Technologies         

Highly interactive onsite consulting providing strategic analysis and direction. Engaging existing staff to examine and determine business objectives and requirements; planning call center technical systems; identifying and correcting technology and operational problems; determining operational call routing strategies, implementing improvements and system upgrades. Building Call center infrastructure; creating org charts, hiring plans and timelines to effectively define the Optimal model for business growth and flexibility.

•	Directly worked with CEO/COO to define business objectives and requirements
•	Created staffing strategy and organizational charts aligned to effectively define optimal model for business growth and flexibility

Independant Consulting Servces

GodTube

Parent Company of Tangle.com/Godtube.com, a leading social media network with over 2 million unique monthly visitors. Specifically recruited from Spark Networks to join Godtube.com to establish processes and scalable solutions to the fast-growing website in 2007, primed for going public or corporate sale. 

•	Planned, executed and developed the Operations, Video Editing, Call Center, Customer Service, In-Bound Sales, Quality Assurance and Human Resources departments
•	Authored technical specification document to enhance the teams ability to review all user generated content more efficiently; allowing for the ability to scale exponentially while reducing the overall cost per contact
•	Managed department of 80 customer service agents and 4 middle managers and onsite in Texas and Virginia, as well as geographically dispersed network of remote agents
•	Created company-wide strategic hiring plan focused on the company’s quarterly goals, and spearheaded all recruiting efforts from C-Level to administrative support
•	Developed strategic partnership with FBI to ensure brand jeopardizing issues were immediately identified and escalated

Key Results:
➢	Reduced staffing levels by 30% while simultaneously increasing service levels across all verticals
➢	Purchased and implemented Cisco Call Center, ZenDesk Email and SalesForce CRM
➢	Established all operational support systems and customer process flows, including the specification and design of a proprietary content approval and management system for the review of user generated video, photos, blogs and comments; response time improved from a 6 week backlog to a 24 hour response

Vice President, Operations GodTube/Tangle.com

Spark Networks

Publicly traded since 2001 exceeding $50 million in annual revenue

Parent Company of over 20 niche online dating sites including JDate.com, ChristianMingle.com and BlackSingles.com with 10 million members globally, operating in 8 languages. Executive responsibility for 24/7 call center operations located in multiple countries; U.S.A., Israel and Sri Lanka.

•	Developed all policies, procedures, payroll, benefits, recruitment, Quality Assurance and Office Operations
•	Identified candidate systems and facilitated domestic and international outsourcing, resulting in significant cost reduction across the operation
•	Provided leadership and direction to staff members in the execution of daily roles and responsibilities, and established a high performance, innovative team that worked cooperatively to achieve common goals
•	Managed the development and selection of HR benefit programs for all employees, hired and trained HR team, managed compensation and recruiting process across the organization for all employee levels
•	Managed after hours Network Operations team, created black box testing Quality Assurance team that was responsible for testing the entire site prior to any new code releases

Key Results:
➢	Built support operations and call center from conception to becoming an industry leader 
➢	Consistently brought operations in $1.2 M under budget while exceeding growth and retention rates
➢	Reduced costs by 25% and increased customer retention by 8%, while generating an additional $8.6M in annual revenue growth
➢	Generated $1.2M annual revenue through the execution and management of JDate member travel program
➢	Achieved 93% customer satisfaction with a significant reduction in support touch per customer

SVP Member Relations and Support Operations

The Wonderful Company

Launched the inaugural web-hosting and e–commerce department of what serves as the primary clearinghouse for transmitting and processing floral orders to customers throughout the United States and internationally.

•	Created department tools for optimal functionality, hired and trained appropriate teams, and developed email solutions to address and resolve department conflicts
•	Managed key accounts for mass merchants and TeleFlora
•	Forecasted and recruited staffing needs for seasonal influx business, and conducted training for up to 250 contingent employees, 6 times annually

Mass Merchandising and E-Commerce Manager

Contact Center Guru, E-Commerce Sales and Business Operations, Team Builder, Collaborative Leader CEO/COO/VP Operations

I am not just an employee—I am an investment in the future success of your organization. I bring a collaborative, results-driven approach to solving complex challenges, unlocking potential, and delivering outcomes that matter. 

My leadership isn’t about titles or accolades—it’s about creating meaningful partnerships, guiding organizations through change, and driving transformational success.

With 15+ years of leadership experience, I’ve redefined what’s possible:

As CEO: Scaled annual e-commerce sales to $20M+, spearheading market expansion and delivering unprecedented growth.

As COO: Led 200+ team members across major U.S. markets, achieving seamless operations and exceptional outcomes.

Globally: Built and optimized contact centers in Israel and Sri Lanka, driving efficiency and extending international presence.

My Approach: I specialize in big-picture thinking, precise execution, and relentless innovation, excelling in:

Strategic Planning & Contract Negotiation
Multi-Channel Contact Center Operations
Customer Service & Tactical Sales Force Leadership
Supply Chain Optimization & Demand Forecasting
Financial Management & Budget Planning

But my proudest achievements go beyond the numbers—they’re reflected in the teams I’ve empowered, the systems I’ve transformed, and the lasting value I’ve created.

Why It Matters: Your business deserves more than operational expertise—it deserves a leader with emotional intelligence, strategic foresight, and a passion for building a stronger future. Together, we can align teams, foster innovation, and drive your organization to new heights.

If you’re ready for a leader who believes in people and the promise of potential, let’s connect. Let’s build your success story.

Confident. Collaborative. Future-Focused.

William Rochelle

Game-Changing Global Leader | Architect of Operational Excellence | Multi-Channel Contact Center Powerhouse | Scaling Startups & Fortune 500s to $90M+ Heights and Beyond | C-Suite Level Go-Getter

When I met NIC, Nicole (NIC) Angai-Galindo, on Sunday, I had no expectations. No script. No agenda. But within minutes, I felt something rare, the kin

Open article: NIC IS NOT A BUSINESS. SHE IS A FORCE by William Rochelle • 3 min read

🧑🏽‍💻Power BI: Business Intelligence Dashboards, Analysis for Analysts & Chief Operating Officers

View group: 🧑🏽‍💻Power BI:  Business Intelligence Dashboards, Analysis for Analysts & Chief Operating Officers

“When you micromanage, you’re not leading…
you’re slowly suffocating your own team.”

You’re not guiding — you’re gripping.
You’re not building trust — you’re building tension.

I once had a manager who checked every email I sent.
Every. Single. One.

He’d hover behind me like a human antivirus.
Watching. Correcting. Hovering.

I started doubting myself.
Second-guessing my every move.
Even asking permission to breathe (okay, almost 😅).

And then it hit me —
micromanagement isn’t about perfection.
It’s about fear.

Fear of losing control.
Fear of being irrelevant.
Fear that if they’re not in every decision, the world will collapse.

But here’s the truth —
the world doesn’t collapse without control.
It collapses without trust.

The problem?
Micromanagement kills creativity faster than bad coffee kills motivation.
It turns capable people into cautious ones.

The solution?
Replace control with confidence.
Replace checking up with cheering on.

The benefit?
When people feel trusted, they don’t just perform — they own the mission.

Because great teams aren’t powered by supervision.
They’re powered by belief.

When you trust your people, they start trusting themselves.
And that’s when magic happens.

So what?
Leadership isn’t about being everywhere —
it’s about being anchored where it matters most.

Now what?
Step back.
Let them breathe.
And watch them rise higher than your control ever could.

Because the strongest teams aren’t built on fear —
they’re built on freedom.

Do you agree or disagree?
Drop your take in the comments — I’d love to hear your view.

And if this resonated —
👉 Follow Samson Akinola for daily insights that accelerate growth and solve real problems in Leadership, Entrepreneurship, and Intrapreneurship.

I’m also planting young people through Outcome School to become the next generation of leaders shaping technology and business.

Every post I share is built from real failures, real wins, and real lessons — refined through business school rigor —
to help you lead with purpose and confidently negotiate.

Repost this.
Share it with your network.
Because someone in your company needs to read this today.

Lead and Negotiate persuasively.

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Literally me every time I go to the store have an amazing week. Why be normal when you can be iconic

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