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Staff Software Engineer & Tech lead for Service Discovery @Meta (in Core Infrastructure)

Apache Zookeeper.

Software Engineer

Microsoft

Shipped Windows 10 Photos app ( C++ )
- Designed and implemented image analysis pipeline. This pipeline brings together various imaging algorithms together and also supports versioning.
- Performance improvements of as much as 4x across various components of the analysis pipeline.
- Solely architected the app to support multiple windows in the Photos app.
- Integrated edit pipeline from windows 8.1 Photo editor into the viewer to show users enhanced version of their photos.
- Created an internal first party API to allow other apps to use the crop control in the Photos app.
- Worked with multiple teams in windows platform to get new features added to improve Photos app. 
- Mentored junior developers.
- Connected OneDrive album experience with Photos app album experience allowing users to manage or publish albums to OneDrive.
- Added album share so that users can share their favorite albums with friends and family.
- Working on getting more features in for the Photos app.

Software Development Engineer II

Shipped windows raw codec as part of windows update on windows 8.
- Performance improvements on arm 
- Deployment schema for windows update.

Photo Editor - Windows 8.1 Photos app. ( C++ 11, Direct2D, SIMD, XAML, PPL)
- Core member for the design of image editing effect pipeline, rending engine and a variety of edit features.
- Added the direct2d rendering engine in the photo editor.
- Performance improvements for edit features using vectorization and multi core programming.
- Ensured 30FPS on most devices.
- Added image straighten, blemish removal + local area pixel fix engine, revamped crop & selective focus and other contributions

Video Trim - Windows 8.1 Photos app. ( C++ 11, XAML, PPL)
- Implemented the complete video trim feature for the photos app.

Camera - Windows 8.1 Camera App ( C++ 11, PPL, XAML)
- Improved startup performance by more than 50%
- Improved performance of other core scenarios by significant amount.
- Feature contributions.

Stood up a TFS + git based build system for the team.

Software Development Engineer

Georgia Institute of Technology

Worked on web applications for marketing studies. (Php, MySQL)

Web Developer

Added Auto Collage in Windows Photo gallery. (C++, COM)

Software Development Intern

I am a Staff Engineer & Techlead at Meta. I have 
- Mentored many senior & staff engineers and managers. 
- Designed & built multiple systems with critical focus on scalability & reliability. 
- Solved many cross team & organization misalignments with my inter-personal skills. 

I love writing about the importance of soft skills combined with stories from my 10+ years of experience. If this interests you, follow me and subscribe to my newsletter Techlead mentor.

If you are looking for guidance on navigating your career ladder, you can reach out to me.

Raviraj Achar

Edward Jones

* Assist in training or retraining  both newer & current Financial Advisors & their BOAs in setting up certain types of financial accounts and finding the correct documentation to help guide them for future reference. 
* Assisting newer & current Financial Advisors & their BOAs when account roles need to be changed along with finding correct documentation for future reference. 
* Assisting Financial Advisors & their BOAs with trouble shooting and explaining procedures  when issues come up on accounts. 
* Understanding when & where to transfer the Branch Teams to other service areas when needed.
* Operating Avaya VOIP phone systems.
Computerized document search and retrieval. 
* Inbound Call Center.
* Work collaboratively with colleagues, support teams & other service areas in order to support larger needs of branch offices. 
* Continuing Education per Finra requirements & regulations. 
* Keeping up to date on any and all changes in processes, procedures & rules.
* Flexibility of working from home.
* Have led team meetings.
* Continued knowledge of Salesforce Lightening.

Service Specialist II (Remote)

ABILITY Network

●	Working in a fast-paced collaborative office setting
●	Responsible for receiving orders for and building preset computer based medical billing and eligibility programs for fulfillment of customer orders. 
● Sandbox environment.
●	Train customers on how to correctly utilize their new programs utilizing Microsoft Teams, Go To Meeting and/or Go To Assist.
● Production with ready to go live.
●	Answer Customer questions via incoming and outgoing emails and phone calls
●	Flexibility to work from home.
●	Operated Cisco VOIP Phone Systems, Computerized document search & retrieval. 
●	Working knowledge of Salesforce Classic & Lightning.
●	Working in a Cloud Based Environment. 
●	Suspensions, cancellations & reactivations of accounts.

RCM Implementation Specialist III

Pearson VUE

●	Scheduling certification/licensure exams 
●	Assisting candidates for registration
●	Utilizing the Avaya Phone system
●	Assisting candidates for log-in credentials for the Pearson VUE website
●	Up trained for new products/clients
●	Assisted with out-bound call ad-hoc projects.
●	Assisting candidates with troubleshooting

Call Center Representative

Pro Staff

●	Temporary data processing or call center work as assigned at various companies.
●	Flexibility of work depending on the assignment and the company in which I am assigned.
●	Adapting to change in a fast-paced office style setting.
Rust Consulting (Temporary Assignment) 				August 2011 – July 2012		
●	Call Center
●	Display multi-tasking skills.  
●	Perform data entry ad intake. 
●	Responsible for data processing
Target Rx Corporate Office (Temporary Assignment) 			June 2011 - August 2011
●	Call Center
●	Responsible for low level trouble shooting.
●	Displayed problem solving abilities.
●	Performed email re-routes.

 Temporary / Contract employment 

Ameriprise Financial Services, LLC

●	Responsible for research and resolution of advisor issues based around compensation, licensing, and client transitions using a variety of proprietary & nonproprietary computer-based programs. 
●	Operated Ameriprise mainframe programs such as Lotus, DOS based programs, pre-programmed Microsoft Excel spreadsheets and other web-based programs. 
●	Obtained product knowledge to provide analysis to answer incoming advisor compensation inquiry calls using a complex set of proprietary rules and procedures. 
●	Worked with financial advisors keeping them updated on their continuing education credits based upon updated rules and regulations. 
●	Operated Cisco VOIP Phone Systems, Computerized document search & retrieval. 
●	Received understanding of financial licensing requirements and advisor compensation requirements.

Call Center Representative - Financial Services	

•	Research, resolution, and adjustments of advisor compensation using computer-based Performed programs in a fast paced, competitive office style setting.
●	Provided product knowledge to provide analysis and/or processing of appropriate compensation adjustments.
●	Utilized computerized document search and retrieval.
●	Performed data processing, 
●	Displayed excellent verbal & written skills.

Customer Service Representative - Financial

Service Specialist II (Remote) at Edward Jones

CAREER HIGHLIGHTS
●	20+ years of experience as a Customer Service Representative 
●	Skilled at working directly with advisors to help fix / answer complex compensation & licensing issues. 
●	Process Improvements and/or updates on different items during my career
●	Awarded for 10 years and 15 years of service.
●	Awarded pin for a creative writing.
●	Perfect Attendance Certificate
●	Professionalism Certificate 
●	Agent of the Month Award (January 2014)
●	Top Performer Award (February 2015)
●	6 years of experience as an Implementations Specialist
●	Awarded for 5 years of service.
●	HIPAA Certified (July 2015 - June 2021)
●	Promotion to Level II (2017)
●	Promotion to Level III (2019)
●	Activities Committee (2017-2018)
●	Values & Service Excellence Award (09/06/2019 & 11/20/2020)

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Raviraj Achar

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