VP of Operations at Firstbase.io | We are hiring!

I write for 30,000+ COO’s and operators at TheBottleneck.io.

Every business hits an operations bottleneck. Maybe you’re drowning in admin work (payroll, HR, compliance), or maybe you’re trying to systemize your company so it runs without you. Either way, the goal is the same

📍 Join 30K+ operators & building learning how to scale: https://shorturl.at/buc7L

Rameel Sheikh

2A International Tax Advisors

Business development

Corporate Services

Firstbase

Head of Customer Experience

Customer Experience Manager

Justos

- Implement customer support tools (hubspot and twilio) 
- Headcount projection
- Hire and lead CX members
- OKRs definition
- KPIs measurment
- Initial processes definition
- Reclame Aqui strategy and ops process

Customer Experience Lead

isaac

- Lead Training, Process and tools Speacialists
- Negotiation / Collection process definition and maintenance

CX Lead | Training - Process - Tools

- Operation diagnosis and action plan development
- CX N2 process definition
- Negotiation / collections policy definition
- CX policys definition
- CX training
- Zendesk maintenance

CX Ops | Process and Tools

Nubank

International Expansion
- Build the initial operation;
- Hire, train and lead CX agents; 
- Quality and customer satisfaction initial process development;
- Metrics and KPI's analysis
- Develop processes for Acquisition, Logistics and Fraud;

CX Lead - Mexico & Colombia

- Process specialist inside Pricing Squad
- CX focal point for the squad engineering members; 
- Squad trainer;
- Train new CX agents (internal and external);
- Performance and metrics analysis;

Customer Experience Lead - Process and Training

- Lead and mentor a team of 12 agents, support their personal and professional development.
- Performance and metrics analysis.

Customer Experience Team Lead

Xpeer - Customer Experience Analyst

Procter & Gamble

- Coordinate all instore material artwork along with the agency for the brands Ariel and Downy;
- Coordinate Ariel brand and Electrolux partnership;
- Responsible for all digital part of Ariel brand, since social network material until bigger campaings, and measure the media results;
- Analyze Laundry category, and deliver a report every month from Nielsen data;
- Coordinate all operational part from purchase orders, invoices, and products orders;
- Marketing support for the team.

Marketing Intern

Walt Disney World

- Act in Epcot food tents;
- Open and close daily bank;
- Serve customers from all around the world

International College Program

L'Occitane en Provence

- Control gift cards return;
- Stock control;
- Search for new suppliers;
- Spa presentations on PowerPoint;
- Newsletters;
- Invoice control; marketing actions.

taplio

The Battle

Rameel Sheikh

Virginia de Carvalho Feitosa

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