Ralph Clotaire

Zimmermann

As a Omni-Channel Stock Coordinator, I provide a superior client experience by executing online and offline order fulfillment with accuracy and assistance with all the stock functions. My position is reviewed monthly for inventory levels and order accuracy to ensure the best shopping experience for clients.

● Verify product receipts, merchandise deliveries and product storage to ensure accuracy and compliance.
● Oversee product movement, both internally and externally, to keep track of important merchandise and items while working with other stores across the USA.
● Monitoring inventory levels to keep our inventor shrink levels at 0%.  (Currently 0%)

Technologies Used: Clover POS, Ayden POS, and Ordoro

Onmi-Channel Stock Associate

Avant Search Group

Avant Search is a market leader in talent acquisition and consulting while providing services (FTE and contract roles) to clients across North America. 


● Recruited nationally for Sales, HR, Engineering, and IT roles.
● Managed full-cycle recruiting for up to 8 requisitions, overseeing pipeline strategy, sourcing, outreach, 
   marketing, screening, interviews, and offer negotiation.
● Managed talent acquisition initiatives including ATS implementation/optimization ( Loxo, RecruitCRM, 
   candidate experience design, and compensation analysis.
● Achieve~Time to fill for roles in about 12 days from start to finish on sales and engineering roles.
● Maintained a 30% average response rate on Linkedin through personalized messaging ( resulting in 
   successful recruitment of hard-to-fill, technical positions).

Senior Recruiter

Vaco

*Role eliminated due to division-wide lay-off*

Sales, Vaco Technology

NERD - Nashville Engineering Remote Division focuses on finding and matching top engineering talent for companies across the country. Our division has over 30+ years of experience combined in the recruiting industry.

● Cold called and emailed 20 prospective companies each day, resulting in
a 35% increase in the number of qualified leads.
● Closed 8 roles within the last year, exceeding the quarterly hiring goals
by 25%.
● Reduced time-to-fill by 25% by implementing a streamlined recruitment
process and increasing engagement with passive candidates.
● Participated in National tech conferences and other recruiting events to
attract top talent and new clients across the country.
● Increased quality of hire by 30% by improving the candidate selection
and screening process, resulting in a higher retention rate and increased
productivity.

Skills: Linkedin Recruiter, ZoomInfo, Otter.ai, Bullhorn,

Associate Account Manager

Talent Sourcer

Leo Recruiting Company

What drives our team is what drives you – a desire to excel and see your work flourish. As your recruiting partner, we make that happen, building your team one great hire at a time.
 
Over the past 2 years, we have developed a system that is continuously managing over 20 job seekers to new positions that fit and over 60 passive candidates waiting for the right lead. Our candidate pipeline is deep, and my team delights in matching top-performing and rising professionals to the right career and company. We thrive in connecting people and creating opportunities. To learn more, visit https://leorecruitingcompany.com/.

● Prospected and closed 9 new business accounts for Leo Recruiting within
its first year, valued around $450k+ in revenue.
● Closed 12 Software sales positions within the year, exceeding quarterly
hiring goals by 20% while generating $300,000+ in revenue.
● Maintained a time-to-fill of 21 days or less for 85% of all positions filled,
resulting in high client satisfaction and repeat business.
● Scheduled and conducted 15-20 Candidate Phone/Video screens a week.
● Increased diversity hiring by 30%, resulting in a more inclusive
workforce and improved client satisfaction.
● Communicated with 30 Prospective clients per day via Cold Calls,
LinkedIn, and Email.

Founder | Principal Recruiter

Theory

As an Assistant Store Manager, my responsibility was to support the store manager with the onboarding of our new associates and supervisors that would come on board.  

          ●  Recruited and hired five employees at the Orlando location. 
          ● Sales training led to the location clearing sales goals by 15% for the first time in the last two quarters.
          ● Encouraged activity for outreach on LinkedIn and rebuilding client lists, which led to 30% more customers and applicants

Assistant Store Manager

It's Destiny Recruiting

● Conducted 20+ phone & zoom interviews weekly, 30+ cold calls/phone screens daily.
● Prospected and closed 3 accounts during the first 6 months as a recruiter.
● Closed 6 positions over the span of 3 months which generated $72k in
revenue.
● Sourced and prepped for positions such as Financial Analysts, SaaS
Sales, and Mortgage loan processors.
● Organized and executed 15+ interviews a week.
● Lead the team in KPIs for closed roles for 3 months in a row.
● Partnered with organizations such as Bias Rehab Center & Incluzion to
increase visibility for DEI in the organization. Which led to an increase of
25% and more diversity in our talent pool.

Industries include Retail, Sales, Admin, and Finance.
Tech Stack: Linkedin Recruiter, Bombbomb, LeadIQ

Follow our company page for job updates!

Finance & SaaS Sales Recruiter

Pelé Soccer

*Position Eliminated due to Company-wide Restructure*

● Provided leadership, direction, and support to a high-functioning team of 35.
● Worked on ordering and allocation of product collections each season to ensure stock availability.
● Increased the average dollar sale and conversion from $73 to $87 and 3.8% to 5.4% respectively.
● Established a customer request list used to capture missed sales over the last quarter. This plan brought locals and visitors back to increase sales by at least $1000 per week.

General Manager

PUMA Group

Sales Manager

● Doubled the store’s average score on Inventory audits – improved from 40% to 80%.
● Revamped employee scheduling and successfully reduced hours by 22% and payroll costs by 11%.
● Co-created a sales tracking tool to identify top performers and aid in coaching and development.
● Participated in the recruitment, selection, onboarding, and training of nine new associates.

Assistant Store Manager Talent & Operations

Sales Supervisor

Sales Associate

Recruiter - Engineering and SaaS Sales

As a seasoned retail professional, I have over a decade of experience in the space.  During that time, I've built a reputation for driving sales growth, optimizing operations, and building high-performing teams.  I take pride in seeing my team members grow and succeed.  More than a dozen team members I mentored moved on to become leaders in other organizations.

I've worked in both big-box and specialty retail environments. I'm skilled at identifying talent and helping them grow to the next level.



During the pandemic, I made a pivot to the Recruiting space.  I was able to assist hiring managers across countless organizations nationwide in building sales teams.  I started my journey as a Full-Cycle Recruiter, which was candidate and company facing which gave me a broader view of the process.

I enjoyed matching top-performing and rising professionals with the right company. My recruiting skills covered sourcing, analytics, and development for businesses ranging from start-ups to mid-market companies.

In 2021, I decided to go out on my own and open my own Recruiting firm, Leo Recruiting.  Leo was an Orlando-based Sales Recruiting Agency that focuses on clients in the Software Sales, fintech, E-Sports Gaming, and E-commerce space.  I was able to take everything I learned from Retail and apply it to this new venture.  Upon the first year, I closed 12 roles and partner with 10 companies nationwide.  

Recruited and/or sourced for the following positions: Software Engineer, Sales Development Representative, Account Executive, SDR Manager, Director of Sales, VP of Sales, Customer Success Manager,  and marketing positions.

Following ATS systems: Bullhorn, Greenhouse, Workday, Loxo and Recruit CRM

Always happy to chat about Recruiting or Retail, let's connect!

Embry-Riddle Aeronautical University

Chief Business Officer - Worldwide Campus

Self-Employed

Providing consultation, guidance, and expert advice to business owners on strategy, system needs, sales methods, cost calculations, service offerings, models, budgets/P&L, and pricing.

•	Developed a 36-month business plan transitioning to a marketing services and digital solutions business model, increasing projected revenue by over $100k annually.

•	Providing strategy insights, organizational structure recommendations, coaching, and motivation.

•	Drafted P&L reporting format.

•	Created publication business models including assumptions for page count, frequency, fixed/variable costs, and staffing.

•	Revised sales pitch deck for presentations.

•	Analyzed launch timelines for multiple publishers and expedited launch dates by as many as four months.

•	Crafted monthly and yearly membership program options.

•	Ran mock sales meetings and documented feedback and recommendations.

Strategic Advisor/Consultant

Darwin CX

Darwin, a technology startup specializing in enterprise Software as a Service (SaaS) applications for companies with a subscription business model, supercharging acquisition, and retention by focusing on customer experience. Acquired by Studio Media Group, Palm Coast Data's parent company in 2020.

Title change upon organizational restructuring including oversight of Operations, Client Success, Customer Service, Vendor Management, and Data Output teams. Drove operational excellence in a fast-paced, dynamic environment, utilizing data analysis and key metrics to make impactful decisions, improved procedures, and implemented new processes to optimize workflows and align, remote, cross-functional, collaborative teams to achieve business objectives.

• A steering committee member in collaboration with the C-suite and ownership, contributing insights and recommendations for strategic business plans encompassing outside investment, business operation scaling, organizational restructuring, budgets, and financial goals.

• Successfully scaled operations of a 150+ employee team.

• Achieved retention and NRR goals through a business transition period.

• Collaborated with finance and tech leadership to eliminate $3.7MM of operational expenses, improving profitability, and outside investment opportunities.

Head of Operations

Promoted to Senior Vice President, Operations after the parent company’s acquisition of Darwin CX. Orchestrated the remote integration of Darwin CX and Palm Coast Data fostering company-wide emphasis on transition to a SaaS technology company. Developed revenue growth plans and new product roll out to meet customer needs. Ensured the achievement of financial targets while guiding sales, client success, communications, and contract administration teams to deliver a cohesive and captivating customer experience.

•	Devised an innovative up-sell program that generated $15MM of enterprise SaaS annual recurring revenue (ARR). 

•	Executed management of a massive customer onboarding project consisting of 50 existing customers, delivering six months ahead of schedule, resulting in expedited SaaS revenue earnings.

•	Achieved significant cost savings of $2.4MM by outsourcing non-core services to third-party vendors.

Senior Vice President Operations

Palm Coast Data

Palm Coast Data was the definitive value leader in professional services, subscription management, and sophisticated digital and traditional marketing solutions for publishers, media, memberships, non-profit organizations, and associations.

Developed new business initiatives that drove revenue growth and increased market share. Built and maintained relationships with key customers. Revised strategies by identifying market trends and customer segment targets. Ensured the sales team consistently met revenue goals, while facilitating a seamless hand-off process to the onboarding team.

•	Drove a 230% increase in new business revenue in year one, securing $5MM in wins for the company.

•      Created a comprehensive strategic acquisition plan for an enterprise SaaS customer experience platform, including market analysis and revenue forecasting, resulting in the parent company's $7MM acquisition of a Canadian-based start-up.

Vice President, Sales and Client Success Operations

Developed customer-centric teams with a focus on maximizing customer satisfaction and retention. Surpassed expectations by thoroughly analyzing customer needs, implementing effective solutions, and displaying strong negotiation skills to secure renewal agreements. Managed department budget and staffing requirements.

•     Strategically built and managed a high-performing team of 20 client success managers, overseeing a portfolio of $20MM+ in annual business and delivering an exceptional retention rate exceeding 90%. 

•      Hired, mentored, and coached team members, leading to multiple promotions, high employee retention, and increased job satisfaction.

Director of Client Success

Worked closely with managers to develop client relationships, identify areas for revenue growth, up-sell, and cross-sell new service offerings, improve client experience, and ensure satisfaction.

•	Optimized client usage of the self-service portal, increasing developer capacity by 20% and expediting revenue return for clients by over 40%.

•	Saved a prestigious $8MM account and avoided sever service penalties through extensive report analysis and providing follow-up corrective action instructions to the Business Intelligence team. 

•      Corrected customer classifications within the database, saving $60k+ annually in postage costs across multiple accounts.

Senior Manager (Group), Client Success

A results-driven professional with 15+ years of experience building and leading teams in customer success, account management, and business operations. Skilled in strategy development, and cross-functional, collaborative management of remote teams. Proven track record of scaling business units and integrating business entities. Expertise in devising programs that generate significant annual recurring revenue. Creates environments of adaptability, flexibility, and project execution to achieve company objectives.

Email: garyblumenfeld@gmail.com

Skilled at strategic planning and implementation, SaaS platform onboarding, actionable data analysis, and proactive customer-first account management. 

Focuses on active listening and consultation to build and nurture customer relationships, find the root of customer needs, and develop solutions that exceed customer expectations and satisfaction. 

CORE COMPETENCIES:

• Customer Experience
• Strategic Planning
• Retention Strategy
• Relationship Building
• Revenue Growth
• Team Building and Management
• SaaS
• P&L/Budgets/Forecasts
• Financial Analysis
• Innovation/Iteration
• Up-Sell/Cross-Sell

ACCOMPLISHMENTS:

~ Devised an innovative up-sell program that generated $15MM of enterprise SaaS annual recurring revenue (ARR).

~ Accelerated completion of a massive onboarding project, delivering six months ahead of schedule, and resulting in $2MM in operating expense savings for the company.

~ Demonstrated cost management skills by outsourcing non-core services to third-party vendors resulting in cost savings of $2.4MM.

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The Battle

Ralph Clotaire

Gary Blumenfeld

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