Philip Morris International

Acting as the primary responsible for first line of defense functions, I am currently leading PMI’s global cybersecurity program and BAU security/ compliance services across Product/ Device and Operations business units (covering Research & Development, Product Innovation, Product Engineering, Quality Regulatory Affairs, Manufacturing Engineering Services, Manufacturing Solutions and Services, Supply Chain and Track & Trace Solutions).

I am currently overseeing the orchestration and delivery of a global Industrial/ OT cybersecurity program across all PMI factories, in alignment with ISA/IEC 62443 series of standards.

I am also in charge of designing and executing the cybersecurity program for Product to fortify “Device to Cloud” defense for smoke-free portfolio, which includes heated tobacco (IQOS), e-vapor, and oral smokeless products.

My current role, also acting as the global BISO and working closely with the CISO, is to bridge the gap between security and business interests, contributing to security awareness and overseeing the strategy implementation across all areas of the business units. As the cybersecurity champion for the business, my responsibilities span a wide range of activities (from project to BAU), including defining and prioritizing risk treatment strategy, developing capabilities across the cybersecurity value chain, orchestrating the execution of risk treatment activities, and embedding “security by design” across processes and technologies.

Global Head - Product and Operations Cybersecurity

HFS Research

Built and led the Digital Trust and Cybersecurity research practice. I successful managed to setup a global research team and delivered a wide range of initiatives for global service providers and enterprise clients. 

I don’t look at cybersecurity as a tech-only puzzle. My research agenda gravitates around two domains, augmentation and protection, and focuses on six core thematic research pillars: the remit and goals of the CISO in the hyperconnected world, reducing the IT risk and security skill gap, augmenting IT and security functions (across the 3 lines of defense) with intelligent solutions, trusting the cloud security environment, managing identity and access risks, and responding to modern security threats.

My custom research projects allowed me to work very closely with cybersecurity executives in Global 2000 enterprises. The goal of such projects was to provide data-driven analysis and strategic recommendations in areas such as ransomware, zero trust, digital identity, next generation SOC, cyber risk quantification, cloud security, Security-as-a-Service (SECaaS) models, GRC, Cyber Ranges, and security automation and orchestration.

Vice President & Practice Leader - Digital Trust & Cybersecurity/ Applied Automation

I was part of the Core Tech Strategy & Transformation Leadership Team in the capacity of Senior Director. Working closely with the CISO leadership team, my key objective was to build/design/operate a new global Cybersecurity and Control Governance function aimed at managing and governing cybersecurity risks across GSK corporate and business-unit specific areas.

Led the design, build and deployment of a global environment to manage privileged access across IT and OT environments (supported by CyberArk, SailPoint, Splunk and Imperva solutions).

Led the deployment of new breed of managed security services (looking beyond cybersecurity-centric services, delivered through traditional MSSP models, and deploying a more evolutionary model that unifies cybersecurity and compliance “by design”).

Designed the Cybersecurity Target Operating Architecture and Model for Haleon, the new consumer healthcare company.

Led the global Security Governance program with an “automation-first” mindset. I managed the deployment of advanced automation and monitoring mechanisms via different technological enablers (dedicated off-the-shelf solutions, custom build engine, RPA, Intelligent Automation, ML) to continuously monitor and measure the operating effectiveness of existing risks and controls.

Senior Director - Core Tech Strategy and Transformation

Director - Core Tech Strategy and Transformation

My role was to setup a global GRC function to manage risks and controls governing the most critical processes supported by global applications at GSK (such as the global ERP system, SAP, that supports all core operations from manufacturing to finance).  My initial goal was to support the deployment of security framework across all regions and implement a “GRC by design” template to ensure risk and compliance standardization across global and BU-specific IT and Business functions.

I have also led the design and deployment of one of the largest global Intelligent Automation programs across all GSK Business Units (including the implementation of a global Automation Centre of Excellence and enablement of regional scalable Automation Deliver Hubs).

Director - Global Applications and Development

Senior Manager - IT Advisory Services

Senior Manager - Risk Advisory Services

Manager - Technology Security and Risk Services

KPMG

Senior Consultant - IT Audit Services

Follow me if you are looking for an honest, pragmatic and above all funny perspective on technology, workplace, cybersecurity, automation and AI.

The statements, views, or opinions expressed in my LinkedIn profile and related articles represent my own views and not necessarily those of my employer.

Ralph Aboujaoude Diaz

I know exactly how the smart stuff gets hacked so I choose to live like it is 1995 on purpose.

#technology #cybersecurity

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Global Head - Digital & Tech Governance, Risk, and Compliance @ Haleon

By far one of the most accurate and universal depiction of a workplace environment.

#technology #workplace

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The man who invented autocorrect should burn in hello. Go duck yourself! 

#technology #workplace

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American Express

Managing  a digital operations team responsible for supporting front line business stakeholders who are servicing customers.  Production support ,release management and governance for over 500 processes which are scheduled 24*7

Project Manager, RPA

Setting up an RPA team which is responsible for overseeing executions and production support

Lead Project Coordinator

Leading projects which entail  New product launches , transformation, modernisation and compliance.

Sr. Business System Analyst

Application testing, transition , Gathering business requirement

Lead - System Assurance

PNB credit Cards

Expertise in credit cards - E2E testing, enhancements ,Operations, Correspondence, Vendor Management & Contact center

Manager

Responsibilities include:
Part of core team, which sucesfully launched PNB credit card within record 4 months.
Completed Vision plus UAT for defects and enhancements,
Prepared operations process notes.
Handling customer services-Correspondence & QRU , cards, statement and pin printing, dispatch and delivery.
Extensive co-ordination with all the service providers for complaint resolutions & latest updates.
Responsible for billing of all the service providers.
Review meetings for diminishing the Non value additions in the processes.
Handling VIP escalations.
Single point of contact for handling all client escalations and queries.
V+ ID creation, providing access- adhering to department matrix.

Assistant Manager,Credit card Operations

Operations, I-energizer (ABN Amro / PNB credit cards)

Responsibilities included
Handling a team of 40 Fulltime employees responsible for email, white mail/letter management, credit analysis, documentation functions for services & operations team
Responsible for daily productivity management, maintaining individual & team targets and regular performance review for the entire team, including the annual appraisals for the individuals.
To prepare monthly reviews, and other relevant reports for client.
Reviewing & making necessary changes in the existing response templates for the correspondence sent to the customers.
Extensive co-ordination with various internal departments for complaint resolutions & latest updates.
Sole responsibility of doing Quality Evaluation on all the correspondence, communication being sent to the customer and accordingly, based on the evaluation, feedback & training is provided.

Sr.Team Leader -Credit Card Operations (ABN AMRO)

SBI Card

Responsibilities included

Auditing cases actioned by CSA both in white mail (Letters) and e-mail.
Updating team on regular basis by organizing morning huddles for the marketing offers launched by company.
Giving Feedback to CSA's on the basis of their Audit Scores.
Feedback to improve their Audit Scores.
Month End reporting in terms of branch average and improvement shown on the floor by CSA's.
Training CSA's for sub processes i.e. card operations which impact the TAT and Service levels.;

Executive, Service excellence

Associate, Correspondence

18+ years of extensive experience in and around International & National credit card industry

Specialties: E2E RPA & Operations , Vendor/ Partner Management & Billing, Customer Service & relationship management , Project Management , User acceptance & Business acceptance testing, Integration, Product development and launch.


Additional knowledge : 

Contact center Management & E2E fulfillment of Cards. BCP & Governance

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