Experienced IT Professional with a Track Record of Delivering High-Impact Projects for Global Businesses.

As an IT leader with a passion for solving challenges, I specialize in delivering exceptional outcomes across Service Delivery, IT Account Management, Project Management, 24 / 7 Operations and Business Development. My career has been shaped by a relentless drive to transform business goals into measurable results, while fostering innovation and collaboration.

My focus has always been on building trust with clients, leading high-performing teams, and delivering projects that align with business objectives.

Beyond IT operations, I’ve contributed to business development, digital marketing, and content strategy, creating impactful whitepapers, blogs, and client-facing demos. 

This diverse experience allows me to connect technical expertise with strategic growth opportunities.

What I Bring:
•	End-to-End Service Delivery: Ensuring operational excellence and client success.
•	Leadership: Managing stakeholders and driving projects from concept to completion.
•	End-to-End Project Delivery: Expertise in managing complex IT projects with precision and efficiency
•	Client-Centric Focus: Strong commitment to understanding client challenges and delivering tailored solutions.

Career Highlights:
•	Built a 24/7 support framework, reducing downtime by 30% and ensuring business continuity across global regions.
•	Delivered ultra-fast cloud migrations, enabling clients to decommission legacy systems efficiently and meet sustainability goals.
•	Directed cross-functional teams in the UK and India, achieving a 98% client satisfaction rate.
•	Developed content strategies that elevated digital presence, driving lead generation and new business opportunities.
•	Resolved critical issues with an average response time of 5 minutes, enhancing reliability and client trust.
•	Led risk assessments and change management initiatives, ensuring seamless transitions during critical projects.
•	Streamlined IT operations, improving productivity by 25% and consistently meeting SLAs.

I’m deeply passionate about leveraging technology to solve business challenges, driving operational excellence, and delivering lasting impact. I thrive in collaborative environments that value innovation, strategic thinking, and a focus on results.

Let’s connect to share ideas, and insights, and explore opportunities to drive business transformation together.

Contact: rajaprabhu.tech@gmail.com | +91 8124507876

Raja Radhakrishnan

Anya Consultancy Services

Managed incidents and service requests, problem records, & change requests with tools like Salesforce & JIRA.
•	Addressing IT queries and concerns for clients and personnel through remote channels, including Email, phone, and personal support.
•	Provide regular progress reports to the onshore team and ensure timely submission of time cards.
•	Organize and set up calls for consultants using Outlook, make sure the appointments and meeting details were handled smoothly.
•	Engage in weekly meetings and stand-up calls with onshore teams to provide updates on the current status of tickets and ensure alignment on progress and priorities.
•	Providing knowledge transfer (KT) sessions to new joiners, ensuring they understand key processes and workflows. Facilitating their smooth integration into the team by sharing essential information
•      Having Basic knowledge to intermediate  SQL queries and statements ( DDL, DML, TCL, DCL)
•      Assisting the consultant in aligning the environment to meet the user's needs.

SERVERS MONITORING

•	SQL Monitoring
Accessed SQL Servers via RDP to perform health checks on Availability Groups, and monitored log sizes, usage, failover cluster node status, disk space, RAM utilization, and SQL Server Cohesity.
•	Data stage Monitoring
Accessed Data Stage via RDP to conduct CDC checks, manage ETL processes, monitor RAM usage, and perform disk checks. 
•	ODI Monitoring
Used RDP to check if ODI was working correctly in production and UAT environments.
•	JFL Postgres Server Monitoring
Logged into Amazon Workspace to perform disk space checks, RAM utilization checks, server status checks, replication checks, and log checks.
•	WinSCP Management
Managed file transfers between servers weekly as per client requests using the WinSCP application.

Technical Support Consultant

Solistech Solutions

•	Managed incidents and service requests, problem records, & change requests with tools like Salesforce & JIRA.
•	Addressing IT queries and concerns for clients and personnel through remote channels, including Email, phone, and personal support.
•	Provide regular progress reports to the onshore team and ensure timely submission of time cards.
•	Organize and set up calls for consultants using Outlook, make sure the appointments and meeting details were handled smoothly.
•	Engage in weekly meetings and stand-up calls with onshore teams to provide updates on the current status of tickets and ensure alignment on progress and priorities.
•	Providing knowledge transfer (KT) sessions to new joiners, ensuring they understand key processes and workflows. Facilitating their smooth integration into the team by sharing essential information
•      Having Basic knowledge to intermediate  SQL queries and statements ( DDL, DML, TCL, DCL)
•      Assisting the consultant in aligning the environment to meet the user's needs.

•	Explaining tough concepts in easy-to-understand ways.
•	Boosting knowledge and confidence with personalized teaching
•	 Understanding the abilities of students and teaching them accordingly.

Mathematics Tutor

Nirmala primary school 

•	Handling math subjects and other subjects.
•	Maintain records of student's progress. Planning and Preparing lesson plans.
•	Leading classroom discussions and activities

Mathematics Teacher

Teaching Professional

Passionate technical support consultant with 1 year of experience in backend system monitoring and managing incidents in Salesforce and JIRA. Experience in working with multiple projects.

Proficient with ticketing systems such as ServiceNow, JIRA, and RemedyForce; remote support tools including , AWS, and AnyDesk. Experienced in using communication tools like Vonage, MicroSIP, and PhonerLite, along with Microsoft Outlook and Microsoft 365.

( A Passionate Fast-learning, results-oriented employee, utilizing organizational skills to drive business goals. Possessing exceptional problem-solving and analytical skills. Works effectively and efficiently in high-performing teams. )

taplio

The Battle

Raja Radhakrishnan

Divyasri Murugesan

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?