RetainUP

As the founder of RetainUP, I've led our team to send over 131 million impactful emails, driving over $34M in revenue for our clients. 

We delivered an average ROI of 3200% across diverse niches.

We help ecommerce brands with their email marketing, retention marketing, and increasing average order value and profits.

CEO and Founder

StudyPad

Product owner for B2B2C (teacher to parent) growth funnel of splash math. Breakdown the product further into 3 swimlanes namely Growth, Retention and Monetization with their respective product managers. 

Worked on building product roadmap and execution in agile sprints for 2 quarters and improved key metrics around growth and monetisation funnel.

Associate Director Product

IndiaRush.com

IndiaRush was founded with the mission to connect manufacturers to consumers directly. Scaled to INR 54 Cr (~ USD 8 Mn) yearly revenue with a team of 90+ people reaching 5 Mn monthly visits across Web, Mobile and App on a bootstrapped model in a highly competitive market. Established brand in top 20 e-commerce sites of India according to Similar web.

Created overall company vision and headed demand-side growth of B2C e-commerce marketplace leading product manager, designers, marketing and technology team of 35+ motivated people. Registered 200%-300% demand growth on a yearly basis to INR 54 Cr (~USD 8 Mn) a yearly revenue.

Product Management - Customer Research, Customer Personas, Customer Journey, Product Strategy, Product Design (UI designs & UX Flows), Product Roadmap; Manage entire product life cycle using Agile Development methodology. 

Product Growth - Lead product growth, engagement and retention efforts to analyse campaigns, traffic and website (A/B Tests, Landing Pages); Optimize customer funnel and conversion. Increase adoption based on user research along with data analysis and statistics. Growth KPIs through non-ad acquisition strategies.

Product Marketing - Managed a yearly digital marketing budget of INR 10 Cr (~USD 1.5 Mn) maintaining high ROI across Facebook Ads, AdWords, Affiliate, Influencer, Search engine and Content marketing for customer acquisition, customer engagement and customer retention. Competitive Product Positioning and product launch plans.

Co-Founder and CEO

Ecommerce Consultant | 2x revenue for $2M-$5M DTC brands in 6 months | Scaled to $20M | Generated $63M for 50+ DTC Brands

Hi, I'm Rahi

And yes, I can help you grow your ecommerce store profitably. But we just met, you don't need to trust me right away.

I started my ecommerce marketplace, IndiaRush back in 2011. 

I was lucky enough to learn everything along the way and grow it to a $10M+ yearly revenue. 

But we were spending like crazy on Facebook.

To generate $10M, we were spending close to $1.5M each year on paid advertising.

Eventually, costs kept on rising, and we had to close down.

The biggest learning? 

Instead of focusing on acquisition, we should have focused on keeping customers and getting them to buy again. 

That's why I started RetainUp in 2020. 

My goal was simple: help ecommerce brands make more money without spending more on ads.

So they can scale profitably.

Now, we've helped over 50 brands worldwide and generated over $34.6 million in revenue for them with email.

But it's more than just an email.

We help them increase average order value, customer lifetime value, and retention rate.

After 15+ years of experience in ecommerce, I have developed my own PCC (Product, Customer, and Communication) framework to help brands.

I'm here to help ecommerce brands grow profitably.

To get help, book a call using the link below. 

If you are still not convinced, subscribe to our newsletter to learn more about growing profitably.

Remember, it's the journey that counts. Keep going. Keep learning.

Rahi Jain

Lutron Electronics

•	Manage, ownership of projects while assisting/managing/coordinating a project management team on large and small commercial and hospitality projects for Indian Subcontinent. 
•       A baseline assessment of understanding the refining the existing project management process in India which includes bridging the gaps design intent versus customer & business needs. 
•       Measuring the performance of project by loyalty, profitability and project completion on schedule and budget. 
•       Successfully manage issues and risks to meeting business objectives.
•	Collaborate with various team in order to standardize project management process capable of meeting customer expectations, achieving business objectives (profitability, working capital, etc.) and mitigating risks.
•	Make the effective project plan based on customer master project schedule.
•	Lead and assist the site project team to ensure the projects are carried out on-time and on-budget.
•	Lead business risk evaluation with respect to project execution at the Indian Subcontinent level.
•	Manage the quality of project execution (design, construction and procurement).
•	Coordinate with customer and 3rd party vendor for any change and utilize change management methods to build a robust process capable of sustained and predictable results.
•	Manage/organize/attend project meeting with owner, GC, EC specifier, internal & external stakeholders to identify & minimize risks associated with projects.
•	Standardizing the process documentation dissolving the cross functional issues w.r.t. various phases of the project.
•	Managing India wide Commercial and Infrastructure projects from conceptualization, design, execution and guiding a team of partners scale up expertise in handling multiple phases of the projects.

Senior Project Manager-Indian Subcontinent (India, Srilanka & Maldives)

Knight Frank India

•	Supervising, coordinating, managing and ensuring profitability of the Design and Build projects.
•	Ensure that all projects will be completed successfully within the specified time frame allotted by the management and bar chart
•	Responsible for all facets related to project execution until receiving the successful handing over certificate from the client.
•	Manage the supply chain, reviewing quality, costs, budgets and program view.
•	Carry out project reports and analysis.
•	Create and maintain strong stakeholder relationships throughout and after projects
•	Provide a proactive, problem solving approach to the tasks at hand, own problems and identify and solve issues before they have an impact.
•	Coordinate with in-house teams / departmental heads and colleagues officially, whenever required, with respect to any matters under purview.
•	Experienced in handling multi-facet challenges associated with the business and mitigating risks to achieve the goals set forward.

Senior Project Manager

Marvel Realtors Pvt Ltd

•Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
•Prepare plans and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
•Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
•Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out and evaluating methods and determine cost-effectiveness of plans.
•Analyzing information and evaluating results to choose the best solution and solve problems including monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. 
•Play a significant role in long-term planning, including an initiative geared toward operational excellence by estimating the Quantifiable Characteristics of Products, Events, or Information needed to perform a work activity.
•Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
•Assessing the value, importance, or quality of things or people and providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
•Monitoring and controlling resources and overseeing the spending of money by Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
•Developing constructive and cooperative working relationships with others, and maintaining them over time.

Operations Manager

CBRE

•Managed all facets of project management (budget, schedule, procurement, quality & risk) for individual real estate projects including planning, design, construction, occupancy and closeout. 
•Demonstrated capability to read, understand and apply standard documents affecting real estate projects, including but not limited to: agreements/contracts, leases, work letters, project charters, surveys and drawings. Interfaces directly with clients to define project requirements. 
•Prepared scope of work, project delivery resource requirements, cost estimate & budget, work plan schedule & milestones, quality control, and risk identification. 
•Identifies project delivery resources from pre-qualified lists; Conducts simple request for proposals; completes bid analysis with management support. 
•Lead project delivery resources/team providing project guidance and direction to achieve project goals. Implements communication plan for meetings and written reports/meeting minutes to keep client and project resources informed. 
•Facilitated project meetings. Implements project documentation governance aligned with company and client requirements. Ensures project data integrity and documentation is accurate, timely and coordinated. 
•Tracking progress of each project against goals, objectives, approved budgets, approved timelines. Reports status and variances. 
•Creating action plans to meet objectives, budget and schedule. Implements change management routines to assess change requests, make recommendations, secure Client approvals, and issue change orders. 
•Assessed change requests to determine impacts to scope, budget, schedule, quality and risk with management support. 
•Implemented standard risk management routines with management support, to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks.

Assistant Project Manager

HCL Technologies

•	Managed projects for design & installation of audio & video communication systems for existing and upcoming facilities at the SEZ. 
•	Supervised feasibility research, technical implementation and quality control across various projects.
•	Liaised with PMC, consultants and contractors ensuring that design & implementation of technical solutions fulfilled criteria of performance, reliability, scalability, maintainability, supportability, business continuity & business agility based on industry best practices.
•	Conducted techno-commercial negotiations with vendors & contractors for finalizing orders/contracts.    
•	Developed maintenance schedules for operating facilities covering inspection, preventive, routine and shutdown maintenance assuring reliability & availability of facilities & systems.
•	Coordinated with customers, identified requirements and provided technical & software solutions. Assured high quality technical & training support fulfilling customer expectations.
•	Compiled and analysed market & business information and prepared reports for board level & senior managers.
•	Managed third party audits of electrical services.
•	Coordinated handing over – taking over (HOTO) of 10+ lac sq. ft of ITES SEZ facilities in 15 months.

Associate Manager

•Electrical Design calculations including System study and Schedules, review of Single Line diagrams / Electrical drawings for Substation, Plant area viz. Earthing layout, Lighting layout, Cable route layout, Fire Alarm layout. 
•Procurement assistance activities viz. Finalization of Bill of Materials & Requisitions, 
•Evaluated design data documents and interfaced with architects & consultants for finalizing technical specifications for projects.
•Vendor offer evaluation and analysis of vendor documents for HT/LT Switchgear, Substation system, Transformers, UPS, DC system, DG set, Capacitor banks, Fire Alarm systems,
•Managed assigned projects related to building services, electrical & lighting systems and ELV systems across multiple sites approximately to 10 lac sq-ft area in the SEZ.
•Supervised the procurement of electrical equipment, luminaries, passive network components and ELV solutions.
•Verified progress & quality of works executed by contractors and processed bills for payment.
•Managed the design, procurement, installation, testing & commissioning of the Passive Networking solution for approximately 42000 Nodes.
•Completed design, procurement, installation, testing & commissioning of the Extra Low Voltage (ELV) system with over 600 IP Camera, 225 TB Raid 5 Storage, Fire Alarm system and Bosch Plena Digital Voice Evacuation.

Senior Engineer

•	Participated in the execution of assigned jobs including feasibility studies, preparation of bill of materials, Quantity Surveying & supervising works at site.
•	Installed, tested & commissioned the 33 KV substation with 33 KV/433 V 2 MVA cast resin dry type off-load tap changing transformers, 1.5 MVA water & air cooled diesel generator sets and switchyard with 33 KV VCBs and 433 V sandwich type bus bar trunking system.
•	Successfully handled installation, testing and commissioning activities for the Kiran Nadar Museum of Art (KNMA),Delhi.
•	Completed procurement, installation, testing & commissioning of a fully automated video conference room.
•	Finalized Bill of Materials and recommended alternatives for audio visual and video conferencing system.
•	Installed, tested and commissioned a 9000 sq ft data centre complying with Tier 2 specifications with cold aisle containment.

Electrical Engineer-Campus Infrastructure

With 15 years of experience in project management, I am a Senior Project Manager at Lutron Electronics, a global leader in lighting and shading control solutions. I hold an EPGDIB degree from the Indian Institute of Foreign Trade and a PMP certification from XLRI. My core competencies include managing, owning, and coordinating large and small infrastructure and hospitality projects in the Indian subcontinent, ensuring quality, profitability, and customer satisfaction throughout the project lifecycle.

I also collaborate with various teams and partners to standardize and improve the project management processes and systems in my region, bridging the gaps between design intent and business needs. Some of my key achievements include completing multiple projects on time and within budget, meeting the loyalty and retention goals of the clients, and increasing the user retention rate by 25%. I am passionate about creating and implementing creative solutions and overcoming challenges in complex and dynamic environments. My mission is to enhance the comfort, efficiency, and aesthetics of spaces with innovative lighting and shading control solutions.

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Rahi Jain

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