Rachel Wright

thewright.site

Your freelance partner for: 
◾ Event Strategy & Design
◾ Event Coordination 
◾ Event Moderation

Freelance Event Design, Coordination & Moderation

Celbretti 

I leveraged Design Thinking to start a luxe picnic service and transformed it into an events agency. Clients included: HelloFresh, Zalando, HubSpot, BCG, and more

Founder & Events Organizer

Flix

- Optimized HR knowledge management through the design and launch of a SharePoint hub, centralizing HR resources for 80+ employees across 19 markets (2,000+ visits over 6 months).

- Creation of Flix Benefits Hub (SharePoint) providing 3,000 Flixies in 19 markets with an overview of their global & local benefits.

Senior HR Project Manager & Communications Specialist

SkaleUp

- Led financial strategy & restructuring during a liquidity crisis within the agency, minimizing operational costs while maintaining service delivery.

Interim CEO

- Created a performance management framework that lead to the redistribution of work to high-performing team members, resulting in improved efficiency and customer satisfaction.

- Saved the CEO 15 hours/ week from the first month of employment by completely taking over agency recruitment work. Defined the recruiting process/ templates; actively sourced 20 team members (including 3 Head profiles).

Head of People Operations

Zalando

- Served as PMO and Communications Lead for the 2018 Performance Management Cycle. Efforts supported 90% of employees gathering 3+ pieces of feedback, laying the foundation for better quality feedback and performance decisions.

- Contributed to hitting a company-wide OKR with the delivery of an internal communications campaign which resulted in 70% of employees reporting that they understood the connection between strategy and the updated company values after one quarter.

HR Project Manager & Communications Specialist

Managed the delivery of creative projects with a focus on Employer Branding activations.

Global Project Manager - Creative Lab

media consulta: world of ideas!

- Led a cross-functional team to deliver two Europe-wide awareness campaigns for the European Commission's Directorate-General for Enlargement, each with a budget of over €1 million. 

- Wrote new business pitches in response to tenders, securing two successful pitches worth a total of €2.5 million.

Account Manager & PR Consultant

Helping teams connect with creative & convenient events in Berlin.

Great events don’t just happen - they’re designed! 



In a digital-first world, I believe face-to-face moments still hold unmatched power. 
I craft in-person events that bring people together in meaningful, memorable ways—each one rooted in purpose and shaped by the unique culture and goals of the team behind it.

Guided by Design Thinking and fueled by curiosity, I blend my background in communications and HR with creative inspiration from art, cities, and human connection. 

The result? 

Events that feel intentional, inspiring, and perfectly aligned with your vision.

Here are the ways I can help you:

▪ Event Design & Strategy
▪ Event Coordination
▪ Event Moderation

Interested? Check out my website for client stories and more details about my services and prices.

Founder & Managing Director

Are you looking for a way to connect and celebrate with your team in Berlin? 
Check out celbretti.com for catered team event formats that are memorable & convenient.

Fusion Media

Media and Influencer Specialist

Delivery Hero

· Successfully leading and managing a high-performing team of 4 Product Support Specialists, fostering a collaborative and motivated work environment, ensuring that the support team is trained and equipped to handle inquiries and issues of various global and local stakeholders.

· Proactively investigating and efficiently triaging bug reports, queries, and feature requests, ensuring swift and effective resolution.

· Collaborating with departments, such as product, engineering and performance, advocating for essential improvements to address high-impact issues and enhance product performance.

· Overseeing the support operations for Delivery Heros native products, including developing and implementing support strategies and processes.

· Pioneering a culture of innovation within the team, encouraging the exploration of new ideas and approaches to improve the support processes leading to a more agile and adaptable working framework.

· Developing and monitoring support metrics to measure the effectiveness of support operations and identify areas for improvement.

· Serve as an internal consultant to leaders and teams at varying levels throughout the organization.

Manager of Product Support

Aklamio

• Developed, implemented and led vision and direction of the Customer Support Team across all seniority levels.
• Coached and defined directional plans to address any KPI deficiencies  and career progression paths in partnership with the Managers and Team Leads.
• Acted as an active stakeholder in the Revenue team as well as liaising with Product, Integrations, Marketing and Data teams to uncover and address partner and customer pain points.
• Lead customer service strategic initiatives to transform the way we support and serve our customers (analysing and refining existing team and company processes and guidelines to assure a high level of e efficiency and improved CSAT).

Head Of Customer Support

Care.com

• Managed Customer & Provider Service Operations for 16 European and overseas countries (incl. AU, NZ, CA) for a multi milion subscriber base.
• Conducted analysis and reported on operational KPIs and adjusted processes and staffing to ensure SLAs and goals are being met. 
• Developed Operational forecast and planning including scheduling, hiring, cross-training, tool and process optimization. 
• Organised collaboration with independent and cross-functional teams icluding Product, Marketing, DevOps and Salesforce to present and prioritize customer insides in the areas of Member Servicing, Member Review and Safety projects.
• Analysed and refined existing operational processes and guidelines as well as working with outsourcers to ensure consistent performance and cost containment.

Operations Manager

Skyroam

Actively contributing to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Assisting sales teams in their everyday job by providing all necessary data, reports, tech support, customer care and product information. 

Coordinating and monitoring the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitoring performance and implementing improvements. Ensuring quality of products. Providing technical support where necessary.

Providing troubleshooting assistance for customer orders, account statuses and other relevant problems. Dealing with any customer complaints and resolving the issue as necessary.

Basic account management for B2B customers as well as wholesale resellers and partners. 

Maintaining close cooperation with Marketing and Product team in order to develop new product and features and to ensure Sales team is on board. 

Reviewing orders and specific customers’ requests to ensure excellent customer service and customer experience. Liaising between Sales team and Product in order to address customer’s needs and feedback.

Managing sales tracking tools and report on important information as well as keeping record of sales trends. Managing and maintaining Sales and Tech Ops CRMs to ensure information quality. 

Keeping a close eye on the inventory, forecasting, movement of goods. Ensuring warehouse efficiency. 
Ensuring that products are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements. 

Working closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.

Sales Support Manager

Trade Machines FI GmbH

Developing and maintaining a strong long-term relationship with Trade Machine's customers and partners to ensure customer satisfaction, growth and retention as a result of gaining a deep understanding of the needs and goals of our customers.
Ensuring a smooth onboarding experience for new customers and supporting them throughout the process. Resolving issues, identify and mitigate risks which threaten customer growth or retention. Driving technical issue escalation within multiple internal and external teams. Proactively driving adoption and increasing retention through an ongoing dialogue, monitoring of customer data and utilization of analytics tools.
Liaising between customers and product management by ensuring that customer needs are reflected in product development and customers are aware of new features. Prepare and educate customers on new features and releases. Champion and advocate for customer requirements within Trade Machines.
Preparing and reviewing operational performance reports with customer, as appropriate for weekly, monthly, and quarterly cadence.
Proactively working with sales on subscription renewals, identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

Customer Success Manager

Movinga

Ensuring a smooth order process for customers, from start to finish. 
Proactively dealing with any issues and resolving customers requests from multiple channels. Facilitating communication between the Removal Agents and Operations team in an effort to accommodate customer's wishes and needs.  Assisting customers with any questions regarding Movinga and its services. Collecting reviews and collaborating with all departments in response to the learnings. Internal quality assurance in order to identify weak points and areas in need of improvement.

Customer Care Officer

HomeToGo

Supporting Country Managers (PL, UK, US) in their daily tasks, employing different SEO tools and techniques, testing and escalating successful ones, working on linkbuilding, monitoring backlinks and supporting projects in PR, researching, writing and translating press releases with cooperation with country managers as well as PR agencies, content promotion and outreach: define and execute the outreach to maximise the impact of every content piece and optimise web contents according to the SEO strategy, managing and updating HTG websites, cooperation with other departments to improve the company's brand awareness.

PR & SEO Manager

Fara Charity Shop

Building and maintaining relationships with customers. Great work and people management in organizing donations and achieving targets.  Creativity in setting up displays and play-days. This position made me learn about whole new baby and kids market that proves my skills in quick learning and assimilating into new environments.

Sales Assistant

Metropolitan Police

A 3 months summer project (extended until June 2013) focusing on the investigation of various swabbing materials for the collection and recovery of gunshot residue (GSR) and low explosives. Analysis performed for organic and inorganic counter ions commonly present in GSR. Cation analysis was performed using an isocratic unsuppressed cation exchange/chelation IC method and anion analysis was performed by suppressed anion exchange chromatography

Intern

Driving Operational Excellence & Customer Satisfaction | Transformational Leadership | Community Building | Strategic Partnerships | Cycling and Outdoors 🚴‍♂️🌲

I’m Kasia, a dedicated and versatile outdoor enthusiast with a passion for transforming operations, optimising product performance, and delivering exceptional customer support. 

Currently based in Berlin, I am looking to pivot my career into the sports and outdoor industry, where my professional skills and personal interests can thrive together.

For the past several years, I’ve had the privilege of working in various high-impact roles. 

My career has been driven by a love for leadership, strategic planning, and customer insights. I am fluent in Polish, English, and German, with a basic understanding of Italian, which has helped me navigate and manage multicultural teams effectively.

As an avid traveler and cyclist, I deeply resonate with the values of this vibrant sector. I am eager to bring my operational expertise and customer-centric approach to a field that celebrates adventure and community.

I am looking forward to connecting with like-minded professionals and exploring opportunities where we can make a meaningful impact together. Let’s chat!

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Rachel Wright

Kasia Szomborg

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