I am a Cybersecurity and Cloud Instructor with a passion for helping beginners, professionals, and organizations build practical, job-ready skills that transform careers and strengthen digital environments.Over the past 4+ years, I’ve trained learners, employees, interns, and teams across Ghana, the UK, the US, and remote settings in key areas such as:• Cybersecurity awareness &amp; workforce upskilling• Cloud fundamentals (AWS &amp; Azure)• Cyber defense, incident response &amp; threat intelligence• Governance, Risk &amp; Compliance (GRC)• Hands-on labs, simulations, and project-based learning• Human risk reduction (phishing, social engineering, digital hygiene)I’ve delivered training and programs for:AmaliTech • IIPGH • CyBlack • IPMC Ghana • ClickSafe Consult • LinkedIn Learning • CyberSafe Foundation • Virtually Testing FoundationThrough ClickSafe Consult, I mentor career changers, students, and early-career professionals, helping them gain: Technical skills (Cloud + Cyber)Career direction and mentorshipHands-on projects &amp; portfoliosStudy roadmaps and certificationsReal employability supportMy mission is simple:Make cybersecurity and cloud education accessible, practical, and life-changing for Africans and global learners entering tech.I believe digital transformation begins with people — and I’m passionate about helping organizations build a security-aware workforce, empowering teams with real-world skills, and preparing young professionals for local and remote job opportunities.If your company, training program, or community needs:• Cybersecurity awareness training• Cloud upskilling for teams• Technical curriculum development• Digital safety workshops• Mentorship for early-career talent• Consultation in cybersecurity or cloudlet’s connect. I’m always open to collaboration, partnerships, and opportunities to teach, speak, or contribute to empowering the next generation of tech professionals.YouTube : https://youtu.be/HiRwSmolaz4

Racheal Popoola

“Certificates get attention. Labs build confidence”.


I see this a lot as a trainer.

Learners rush certifications - and that’s not wrong.

Certs matter.  They open doors.

But labs are what make you comfortable when the door opens.

Certificates test what you know.
Labs test what you can do when things don’t work the first time.

In labs, you learn how to:
 • Break things
 • Read errors
 • Troubleshoot calmly
 • Understand why something failed
 • Build muscle memory

That confidence shows up in interviews, projects, and real roles.

My advice?
Don’t choose one over the other.

Use certificates as structure.
Use labs as experience.

That combination is what turns learning into skill.

If you’re currently studying:
 👉 Are you doing enough hands-on practice alongside your certifications?

Drop a 💻 if you’re committed to doing more labs this month.

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Something I’ve had to learn the hard way in tech:


You can’t say yes to everything.🫠

Early in my journey, every opportunity looked like the opportunity.
Every role, invite, program and trend, I wanted to do all of it. 

It felt like I was making progress just by being busy.

But at some point, I realised something important:

Being active isn’t the same as moving forward.

Some opportunities looked good on the surface but slowly pulled my time and energy away from what I was trying to build, as a trainer, mentor, and professional in cloud and cybersecurity.

What helped me was getting more intentional.

Now, before I commit, I ask myself:

 • Does this align with where I’m going?
 • Will this strengthen my skills or impact?
 • Will I be proud of the progress this creates?

If the answer is no, I’ve learned to pause.
Not because the opportunity is bad, but because it’s not aligned right now.

Focus has given me more clarity than hustle ever did.
And clarity has opened better doors.

In tech (and life), depth beats distraction every time.

P.S: What’s one thing you’ve learned to say no to recently?🤔

TEKsystems

•	Streamlined troubleshooting processes by researching and deploying standardized solutions, resulting in increased end-user satisfaction and a 15% reduction in recurring issues.
•	Utilized Active directory Users and Computers to unlock accounts and check for various other problems.
•	Tracked and resolved over 200 support issues monthly using ServiceNow, ensuring requests moved through proper channels and meeting a 95% SLA compliance rate while coordinating with technical teams as needed.
•	Mentored coworkers in technical procedures and key processes, enhancing team efficiency and reinforcing standards for account setup and compliance.
•	Worked with Intune, Azure, and Exchange to fix various issues for users, ranging from multi-factor authentication issues to access issues with email accounts.

Service Desk Analyst

Blacks in Cybersecurity

Proud mentee in the Blacks In Cybersecurity Mentoring Program, a transformative initiative designed to empower and equip Black professionals pursuing careers in cybersecurity. Through this program, I engage with experienced cybersecurity leaders, expand my professional network, and actively develop both technical and professional skills. The program focuses on personal branding, goal setting, and career readiness, helping me sharpen my expertise and confidently navigate my career journey in the cybersecurity industry.

Mentee

Clicked

Clicked is a virtual work experience program that enables learners to access hands- on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employee.

Clicked Learning Community Member

Liveops, Inc.

•	Addressed customer inquiries via phone, email, and chat, updating CRM systems and consistently achieving a 90% customer satisfaction rating through clear communication and timely follow-ups.
•	Utilized Zendesk and Salesforce to acknowledge and process customer requests promptly, supporting efficient request tracking and adherence to service standards.
•	Handled inbound and outbound calls to resolve both technical and non-technical issues, ensuring accurate updates to customer records and effective coordination for request escalations.

Product Expert/Customer Service Associate

Help Desk Specialist

I'm an IT professional driven by a passion for helping others, paying it forward, and going above and beyond in every task. I thrive on problem-solving, building genuine connections, and creating positive experiences—whether it's with team members, clients, or partners.

As I continue to grow in my cybersecurity journey, I’m excited to expand my technical skill set while learning from others and tackling real-world challenges. I take pride in understanding a company’s technical needs and finding thoughtful, effective solutions.

I believe in doing great work with a smile—and bringing warmth, curiosity, and joy into every conversation along the way.

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Racheal Popoola

Tiffany I Taylor ITIL v3 Foundations, Network

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The Battle

Racheal Popoola

Tiffany I Taylor ITIL v3 Foundations, Network

Followers

Posts

Engagements

Likes

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