Ministry Of Health, Malaysia (KKM)

I am involved in the management for older patients encompassing the diagnosing, treatment and prevention of multiple complex chronic medical and mental conditions.

A major part of the role involves screening, assessing and stratifying of patients with geriatric syndromes while developing treatment plans to manage diverse complex geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility & balance, osteoporosis, osteoarthritis and polypharmacy. 

This includes coordinating a team of allied health specialists covering diverse medical and surgical disciplines in deploying holistic approach in managing health conditions to improve the quality of life of older patients.

Besides reviewing and increasing geriatric services offered covering falls clinic and memory clinics, I also identify and implement improvement opportunities to reduce patient waiting time and enhance efficiency.

Lastly, I facilitate periodic continuous medical education and knowledge sharing sessions.

Geriatrician

Geriatric Fellow

As a Specialist, I performed assessment and admission of patients with acute medical conditions across the intensive care unit, cardiology care unit (CCU) and cardiology ward.

Besides that, I also managed in-patient cases including investigations ordering and coordination, medical history and condition examination, daily condition monitoring and documentation along with discharge planning.

Lastly, I liaised with all members of the healthcare team to ensure effective patient management.

Internal Medicine Physician

Here, I performed various medical functions across the Dermatology, Geriatric, High Dependency Ward, Nephrology as well as Hematology units.

This included conducting diagnosis of illnesses and development of treatment plans and prescription of medicines while referral critical cases to specialist departments within the hospital.

Additionally, I carried out minor surgical procedure including incision and drainage of abscesses, wound suturing and removal of foreign bodies in the Emergency Department.

Lastly, I provided counselling and medical education to enhance the wellbeing of patients.

Medical Officer Department of Medicine

During this tenure, I carried out diagnosis and investigation of patient symptoms including assessment of medical and family history evaluation as well as evaluation of laboratory test results and radiology imaging.

Besides that, I provided assistance during surgeries and deliveries while performing ward rounds and bedside procedures.

Additionally, I worked closely with nurses, social workers, rehabilitations therapist, pharmacists and other health care providers towards ensuring excellent patient care.

House Officer

► Competencies
- Experienced in diagnosing, treating and preventing multiple complex chronic medical and mental conditions towards improving the quality of life in older people.
- Well versed in managing an array of geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility and balance, osteoporosis, osteoarthritis and polypharmacy.
- Special interest in stroke, stroke rehabilitation, nutrition and sacropenia 

► Characteristics
- Skilled in forging effective collaboration with multi-disciplined allied health specialists.
- Adept in identifying and implementing improvement initiatives to enhance healthcare delivery quality and reduce waiting time.
- Able to perform under pressure and fully committed in taking on new challenges.

SPECIALTY: Geriatric Care | Patient Screening | Allied Healthcare Mobilization | Multi-discipline Collaboration | Geriatric Team Setup | Geriatric Assessment | Continuous Medical Education | Process Improvement | Knowledge Sharing

Quah Jing Yao

Jabatan Perhutanan Semenanjung Malaysia

Sustainable Management of Peatland Ecosystems in Malaysia (SMPEM). Funded by The International Fund for Agriculture Development (IFAD), a specialized financial-based agency of the United Nations (UN). Represent the Director and other superiors in meetings within/outside the division when needed. Responsible for professional experience in leading and developing strategic approaches for all communications activities and developing institutional communications plans. Identify and develop relationships with media partners, platforms, and influencers that can contribute to the positioning of the project image and brand. Writing and synthesizing research/policy reports for multiple audiences which include various stakeholders internally and externally. Identify appropriate knowledge products to be developed for knowledge sharing as well as specific strategy to reach the target audience. Increase accessibility, visibility, and use of evaluation material (website, newsletters, social media, brochure, leaflets) with assistance from the Corporate Communication Department and service providers/vendors. Develop products and coordinate the dissemination of evaluation outputs through various communications channels (reports, briefs, videos) to enhance the learning experience with assistance from the Corporate Communication Department and service providers/vendors. Develop and coordinate content and implement agreed communication and digital tools in a user-friendly, effective, and appealing way. Organize teams and workflows to ensure timely and efficient access to user-centered quality information resources and tools supporting decision-making. Contribute to the development of the learning and knowledge community centre. Supervise and monitor the implementation of the community of practice strategy at the regional and national level with the help from the project manager and the National Project Management Office (NPMO). Facilitate and organize seminars/workshops/conferences.

Knowledge Management & Communication Specialist

HRD Corp - Human Resource Development Corporation

Facilitate the design and development of identified training based on inputs acquired from engagement and study on the industry skills requirement. Identify specific critical skills gap and competency enhancement process to bridge the gaps in specific industry. Engage the industry experts/leaders/representative bodies/associations for reliable insights on the industry/economic/technology development. Develop and enhance the industrial skills framework to support the industrial development of sectors/sub-sectors covered under the PSMB Act 2001. Identify skills/competency requirements of the industries in relation to the incoming, existing and outgoing technology. Gather/compile relevant data and information on incoming, existing and outgoing technology within sectors and sub-sectors covered under the PSMB Act 2001. Conduct analysis on overall competency related initiatives that have been implemented by the industry. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/public engagement related to the division. Represent the Director and other superiors in various meetings within/outside the division when needed. Assist in the process of publication for the monthly IndSF newsletters. Promote levy utilization. Provide strategic input for certification-based training program and priority areas. Facilitate and organize seminars/workshop/conference to promote IndSF and Human Capital Development Agenda. Undertake other such reasonable duties as required by the management.

Associate (Industrial Skills Framework - Development Department)

Indah Water Konsortium Sdn Bhd

Oversee and monitoring the database of government account. Conducting field visit and site investigation. Meeting representatives of various government agencies to discuss and negotiate about billing details. Close a specific number of collections account each month to meet assigned target. To manage collection efforts with a high level of persuasiveness and professionalism. To update weekly/monthly government collection and recovery report. Locating and contacting government agencies to inquire of their payment status. To create rapport with various government agencies when possible to maintain close working relationship. Develop strategies and procedures for implementing the policy matters and decisions of the division. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/public engagement related to the division. Represent the Director and other superiors in various meetings within or outside the division when needed. Ad-hoc duties to be assigned from time to time.

Executive (Customer Care, Billing & Collection Department)

Companies Commission Of Malaysia / Suruhanjaya Syarikat Malaysia (SSM)

Verify and oversee business registration process. Educate and inform the public about the importance of the organization and its role in business. Participate in various organization’s outreach programs designed to provide services to any populations in Pahang area who might not have access to SSM services. Regulating and oversee corporate, business and also company affairs in the state of Pahang. Assist the Director and other superiors in all administrative matters. Develop strategies and procedures for implementing the policy matters and decisions of the division. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/public engagement related to the division. Represent the Director and other superiors in various meetings within or outside the division when needed. Other duties to be assigned from time to time.

Executive (Operations, Enforcement, Compliance)

HBG Solutions Sdn Bhd

Track down debtors who owe money from overdue bills. Remind customers and negotiating a payment plan. Keeping track of assigned accounts to identify outstanding debts. Locating and contacting debtors to inquire of their payment status. Create trust relationships with debtors when possible to avoid future issues. Alert superiors of debtors unwilling or unable to pay when necessary. Comply with requirements when legal action is unavoidable. Maintain security and confidentiality of company and customer information. Close a specific number of collection accounts each month to meet assigned target. Helping clients recover assets as quickly as possible, reducing cash-flow issues and allowing for smooth business operation.

Collection Agency Officer

Jabatan Kastam Diraja Malaysia (JKDM)

Maintained positive customer relationship with companies, premises, businesses and minimize GST bad debt exposure. Managed collection efforts with a high level of persuasiveness and professionalism. Performed telephone contact with customers according to guidelines and standards to ensure payment. Negotiating payments while continuing to build a positive relationship with customers. Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs and optimize returns.

Customs Officer

Webe Digital Sdn Bhd

Analyze customer’s questions and concerns. Provide answers or responses via live chat. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review or make changes to customer accounts. Handle returns or complaints. Record details of customer contacts and actions taken. Review and select standard responses for answers or solutions. Refer customers to supervisors or more experienced employees.

Customer Service Professional

Dewan Bandaraya Kuala Lumpur (DBKL)

Assist the Director and other superiors in all administrative matters. Develop strategies and procedures for implementing the policy matters and decisions of the division. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/activities/public engagement related to the division. Represent the Director and other superiors in various meetings within or outside the division when needed. Other duties to be assigned from time to time.

Administrative Officer

Tech Terrain College (TTC)

Preparing and teaching in the courses assigned by the college. Record class/tutorial attendance. Provide consultations to students. Undertake regular tests/examinations and tutorials/assignments as required by the Head of Program. Mark assignments/tutorials/tests examinations as directed by the Head of Program. Perform extra-curricular duties, including counseling of students during intake periods and assisting in the marketing/promotion of the Program. Conduct research. Invigilation duties. Any other duties as and when assigned from time to time.

Retail Management Lecturer cum Trainer

Jaya Grocer Sdn. Bhd.

Monitoring the sales report, dealing with buyers, customers and also product suppliers. Managing the staff and department. Responsible in ordering, inventory management and business operation.

Department Supervisor

The responsibility is to assist the department’s supervisor. Purchase order, inventory management and business operation. Monitoring the sales report, dealing with buyers, customers and also product suppliers.

Assistant Supervisor

Experience in retail industry especially in the high end class category. Lead the department with good quality of leadership, managing staff and working schedule. Experience in any promotion or special fairs that been held from time to time. Managing inventory level, ordering system and also returning damaged items back to suppliers. Monitoring customer behavior towards certain products.

Management Trainee

CAREER OBJECTIVE: 
I want to succeed in a positive setup that promotes growth and excellence to meet personal/organizational goals. I would love to enhance my professional skills in a conducive, dynamic, and stable work environment.

PERSONAL STRENGTHS:
	Responsible worker
	Able to work as a team and individual
	Highly confident, positive thinking and attitude
	Able and willing to learn
	Patience and can work under pressure
	Analytical thinking, good in decision making process

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The Battle

Quah Jing Yao

Muhamad Farid Muhamad Darif

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