Ministry Of Health, Malaysia (KKM)

I am involved in the management for older patients encompassing the diagnosing, treatment and prevention of multiple complex chronic medical and mental conditions.

A major part of the role involves screening, assessing and stratifying of patients with geriatric syndromes while developing treatment plans to manage diverse complex geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility & balance, osteoporosis, osteoarthritis and polypharmacy. 

This includes coordinating a team of allied health specialists covering diverse medical and surgical disciplines in deploying holistic approach in managing health conditions to improve the quality of life of older patients.

Besides reviewing and increasing geriatric services offered covering falls clinic and memory clinics, I also identify and implement improvement opportunities to reduce patient waiting time and enhance efficiency.

Lastly, I facilitate periodic continuous medical education and knowledge sharing sessions.

Geriatrician

Geriatric Fellow

As a Specialist, I performed assessment and admission of patients with acute medical conditions across the intensive care unit, cardiology care unit (CCU) and cardiology ward.

Besides that, I also managed in-patient cases including investigations ordering and coordination, medical history and condition examination, daily condition monitoring and documentation along with discharge planning.

Lastly, I liaised with all members of the healthcare team to ensure effective patient management.

Internal Medicine Physician

Here, I performed various medical functions across the Dermatology, Geriatric, High Dependency Ward, Nephrology as well as Hematology units.

This included conducting diagnosis of illnesses and development of treatment plans and prescription of medicines while referral critical cases to specialist departments within the hospital.

Additionally, I carried out minor surgical procedure including incision and drainage of abscesses, wound suturing and removal of foreign bodies in the Emergency Department.

Lastly, I provided counselling and medical education to enhance the wellbeing of patients.

Medical Officer Department of Medicine

During this tenure, I carried out diagnosis and investigation of patient symptoms including assessment of medical and family history evaluation as well as evaluation of laboratory test results and radiology imaging.

Besides that, I provided assistance during surgeries and deliveries while performing ward rounds and bedside procedures.

Additionally, I worked closely with nurses, social workers, rehabilitations therapist, pharmacists and other health care providers towards ensuring excellent patient care.

House Officer

► Competencies
- Experienced in diagnosing, treating and preventing multiple complex chronic medical and mental conditions towards improving the quality of life in older people.
- Well versed in managing an array of geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility and balance, osteoporosis, osteoarthritis and polypharmacy.
- Special interest in stroke, stroke rehabilitation, nutrition and sacropenia 

► Characteristics
- Skilled in forging effective collaboration with multi-disciplined allied health specialists.
- Adept in identifying and implementing improvement initiatives to enhance healthcare delivery quality and reduce waiting time.
- Able to perform under pressure and fully committed in taking on new challenges.

SPECIALTY: Geriatric Care | Patient Screening | Allied Healthcare Mobilization | Multi-discipline Collaboration | Geriatric Team Setup | Geriatric Assessment | Continuous Medical Education | Process Improvement | Knowledge Sharing

Quah Jing Yao

Sunway Medical Centre Velocity

1. GTM for B2B & B2C strategies
2. Create & implement growth target
3. Product & operation team collaboration to enhance patient experience 
4. Partnership marketing program
5. Product & services campaign launch
6. Consumer trend and market analysis for short, mid and long term strategies
7. New market segment identification & penetration
8. Branding, creative, ATL, BTL activities, digital and media planning

Senior Business Development & Corporate Communications Manager

Malaysia Healthcare Travel Council

1. Develop channel strategies 
2. Trainer for expansion of Healthcare Travel Facilitator (HTF) Training Programme.
3. Secure stakeholders' support and collaboration including state tourism boards and travel associations 
4. Identify and execute partnership deliverables through partnership assessment guidelines.
5. Focus-market rationalization and partnership prioritization modelling development and analysis.
6. Strategy planning and mapping for next financial year. 
7. Interval conduct of focus-group discussion with MHTC member hospitals.
8. Identify and evaluate opportunity in participation of regional industry events.  
9. Develop go-to-market framework for identified potential market.

Marketing Strategy Manager

Industry Events - insigHT
1. Physical, virtual and hybrid for region's healthcare travel events  
2. Marketing & Promotion
3. Speakers Acquisition
4. Content Research & Planning
5. Brand Positioning
6. P&L Management
7. Sponsorship Engagement
8. Social Media Content Planning
9. Public-Private Partnership
10. Overall Event Management

Industry Event Manager

Product Management (2018 – 2019):
1. Develop product management strategy and tactical plan
2. Support market in developing and executing effective go-to-market initiatives related to 
    product placement and management
3. Support in developing PR branding, international marketing communication strategy, tactical 
    contents under product management
4. Establish international collaboration on capacity building to value-add offered products
5. Organize and execute market familiarization trip (B2B)
6. Determine and specify the necessary research to obtain market information
7. Assess market competition through competitors’ monitoring
8. Specify market requirements for current and future products by conducting market research 
9. Develop product placement strategies
10. Analyze potential partner relationships for product enhancement.

Product Manager

Tourism Malaysia

1. Social Media Content Planning & Copywriting
2. Event Translator (Italian - English - Malay - Mandarin)
3. B2B Engagement (Rho Fiera, TTG Italia, Borsa Internazionale del Turismo)
4. Seminars and Exhibitions Planning

Social Media Executive

Etika Group of Companies

1.	Monitor daily production to ensure finished good are all within spec
2.	Handle daily manufacturing line issue
3.	Carry out trial run for process improvement purposes
4.	Carry out supplier material trial run
5.	Work interactively with production for improvement in overall product quality
6.	To ensure Production process follows SOP
7.	To fully coordinate on all quality related activity and ensure its compliance to ISO 9001 & HACCP requirements and internal procedure at all time
8.	Involve in all quality related complaint investigation and implementation of corrective actions
9.	Preparation of Food & Packaging Specification to respective customers
10.	Submit Monthly KPI Report to Pizza Hut & KFC and other customers
11.	Conduct audits to Co-Packer and New Supplier Qualification
12.	Involved in Mock Recall Programme conducted twice a year
13.	Carry out Lab Proficiency Test held once every 3 months
14.	Prepare Inspection Report upon external on-site incident investigation
15.	Work together with QA team to conduct weekly GMP inspection
16.	Issuance of CAR & SCAR and assist QA in Pest Control monitoring activity
17.	Monitoring of equipments used by QC assistants in production line are calibrated on scheduled basis either by internal or external party

QC Engineer

❤️🇲🇾 Born in Perak, Andrew graduated from Universiti Putra Malaysia (UPM) with a BEng in (Process & Food). He was with Pepsi Malaysia as QC Engineer and certified by Atomic Energy Licensing Board (AELB), MOSTI Malaysia as a radiation protection officer (gauge). After coming back from Italy as a social media specialist, he embarked on his healthcare travel voyage with MOH Malaysia before joining homegrown conglomerate, Sunway Berhad. 

❤️🇲🇾 Andrew has strong passion for nation building, nurturing talents and community empowerment. His specific interest in healthcare, digital economy and tourism has strengthen his experience in various skills including strategy planning, conference/event management, stakeholder management, go-to-market and communications. 

❤️🇲🇾 Growing up writing pantun and seloka (Malay poems), he is analytical, result driven and clientele-centric. He is a two-time CEO Merit Award recipient in MHTC. As a person who upholds integrity, equity and dignity, he also advocates in the field of palliative care.

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The Battle

Quah Jing Yao

Andrew Oh

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