Ministry Of Health, Malaysia (KKM)

I am involved in the management for older patients encompassing the diagnosing, treatment and prevention of multiple complex chronic medical and mental conditions.

A major part of the role involves screening, assessing and stratifying of patients with geriatric syndromes while developing treatment plans to manage diverse complex geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility & balance, osteoporosis, osteoarthritis and polypharmacy. 

This includes coordinating a team of allied health specialists covering diverse medical and surgical disciplines in deploying holistic approach in managing health conditions to improve the quality of life of older patients.

Besides reviewing and increasing geriatric services offered covering falls clinic and memory clinics, I also identify and implement improvement opportunities to reduce patient waiting time and enhance efficiency.

Lastly, I facilitate periodic continuous medical education and knowledge sharing sessions.

Geriatrician

Geriatric Fellow

As a Specialist, I performed assessment and admission of patients with acute medical conditions across the intensive care unit, cardiology care unit (CCU) and cardiology ward.

Besides that, I also managed in-patient cases including investigations ordering and coordination, medical history and condition examination, daily condition monitoring and documentation along with discharge planning.

Lastly, I liaised with all members of the healthcare team to ensure effective patient management.

Internal Medicine Physician

Here, I performed various medical functions across the Dermatology, Geriatric, High Dependency Ward, Nephrology as well as Hematology units.

This included conducting diagnosis of illnesses and development of treatment plans and prescription of medicines while referral critical cases to specialist departments within the hospital.

Additionally, I carried out minor surgical procedure including incision and drainage of abscesses, wound suturing and removal of foreign bodies in the Emergency Department.

Lastly, I provided counselling and medical education to enhance the wellbeing of patients.

Medical Officer Department of Medicine

During this tenure, I carried out diagnosis and investigation of patient symptoms including assessment of medical and family history evaluation as well as evaluation of laboratory test results and radiology imaging.

Besides that, I provided assistance during surgeries and deliveries while performing ward rounds and bedside procedures.

Additionally, I worked closely with nurses, social workers, rehabilitations therapist, pharmacists and other health care providers towards ensuring excellent patient care.

House Officer

► Competencies
- Experienced in diagnosing, treating and preventing multiple complex chronic medical and mental conditions towards improving the quality of life in older people.
- Well versed in managing an array of geriatric syndromes including frailty, sarcopenia, functional decline, falls, incontinence, malnutrition, cognitive impairment, mobility and balance, osteoporosis, osteoarthritis and polypharmacy.
- Special interest in stroke, stroke rehabilitation, nutrition and sacropenia 

► Characteristics
- Skilled in forging effective collaboration with multi-disciplined allied health specialists.
- Adept in identifying and implementing improvement initiatives to enhance healthcare delivery quality and reduce waiting time.
- Able to perform under pressure and fully committed in taking on new challenges.

SPECIALTY: Geriatric Care | Patient Screening | Allied Healthcare Mobilization | Multi-discipline Collaboration | Geriatric Team Setup | Geriatric Assessment | Continuous Medical Education | Process Improvement | Knowledge Sharing

Quah Jing Yao

Methodist Welfare Services

Senior Manager

PSB Academy

Conduct teaching (hybrid) and exam marking for graduate modules:
1) MED3ATB - Advanced Topics in Medical Sciences B
2) MED3LAB - Advanced Biochemistry and Medical Biology Laboratory Course
3) BCH3ATB - Advances Topics in Biochemistry and Cell Biology
4) BIO5BBM - BioBusiness Management

Associate Lecturer

Vanguard Healthcare Pte Ltd 

Main Portfolios
• Oversee the operations as well as general administrative matters of the Care Home.
• Ensure that all statutory requirements relating to the management and operation of the care home are complied with.
• Assist in monitoring the annual plan and budget for Operations.
• Ensures optimum utilisation and allocation of resources.
• Ensure that the facilities and environment meet the needs of the residents and staff, including safety and security needs.
• Put in place operational systems, processes, policies and emergency plans.
• Oversee risk assessment of operations, food safety, laundry operations, security, workplace and fire-safety for the Care Home.
• Develop and manage KPIs for Operations. Compile operational data, statistics and analysis.
• Manage outsourced vendors to ensure service levels are fully compliant with pre-determined service level agreements.

Cross-Homes Portfolios
• Oversee non-clinical infection prevention and control for all Care Homes.
• Co-chair Quality Assurance Programme committee for Community Care Organisations (CCO).
• Co-chair Workplace Safety and Health (WSH) for Care Home.
• Represent Care Home in Home within a Home project.
• Member of Staff Recreation Committee.
• Participate in Human Capital Development organised by HR Dept.

Senior Centre Manager

Eastern General Hospital, SingHealth

• Projected future capacity and workload for clinical laboratory, CSSD, allied health, clinical
measurement units, pharmacy, etc.
• Assisted the EGH Development Secretariat and Programme Office in the coordination and
management of Eastern General Hospital and Eastern Community Hospital (EGH) Project.
• Developed the operational models in line with the development of hospital services and care model,
so as to achieve the mission and vision of Eastern Integrated Health Campus.
• Developed operational work flows and emergency response plans.
• Co-developed work flow simulations based on various scenarios to test new models both virtually and on physical prototypes in the Healthcare Living Lab (HLL).
• Developed procurement and resourcing plans to support assigned operations.
• Supported operational readiness, activation and transition (ORAT) plan of the hospitals.

Senior Manager (Hospital Operations & Services Planning)

WIS Holdings Pte Ltd

• Conducted specialised training in Infection Prevention and Control.
• Successfully obtained the SSG license of in-house Approved Training Organisation (ATO). 
• Fostered Lean Six Sigma and Change Management culture in all levels from top management to junior executives.
• Employed Lean Six Sigma methodologies to streamline and propose solutions to improve processes of various business functions.
• Integrated Robotic Process Automation (RPA) to facilitate digital transformation, improve work efficiency and reduce human errors.
• Provided technical solutions to assist operations and clients in managing critical issues.
• Employed basic data analytics to forecast trends and potential risks in key departments.
• Redesigned training facility to create a conducive training environment.
• Reviewed and implemented new training framework to enhance training outcome.
• Conducted yearly Training Needs Analysis and coordinated trainings for all staff.
• Engaged with external training providers to customise high value courses.
• Monitored and ensured the profitability of the training centre.
• Recruited and groomed high calibre staff as new trainers.

Director of Training, Head of Centre of Excellence (CoE)

• Managed healthcare accounts (private hospitals, restructured hospitals, long-term care).
• Oversaw the healthcare cleaning and disinfection operations.
• Conducted training for clients in healthcare cleaning and disinfection.
• Assisted Business Development Team in operations planning and project tender.
• Provided consultation for cleaning and disinfection technology development.
• Evaluated cleaning technology and managed new product adoption.

Senior Operations Manager (Healthcare)

Kwong Wai Shiu Hospital

• Oversaw the operations of Environmental Services (housekeeping, landscape, waste management, pest control), Linen and Laundry Management, Food Services, Property and Asset Management.
• Reporting officer of 4 assistant managers and managing 45 outsourced staff.
• In charged of staff recruitment and vendor management.
• Reviewed the operations SOPs for current workplace.
• Spearheaded the development of smart nursing home.
• Evaluated and recommend smart technology for current and future nursing homes.
• Conducted quality improvement projects with academic institutions and industry partners.
• Oversaw and lead the tendering exercise of outsourced contracts.
• Oversaw annual budget projection for all operations departments.
• Participated in MOH Nursing Home licensing audit 2019.
• Participated in Infection Control and Prevention Manual revision.
• Assisted associated nursing homes in setting up housekeeping team and workflow.
• Participated in drafting operations section in Good Practice Guide for Assisted Living Facilities Association Singapore. (ISBN: 978-981-14-0741-3)

Operations Manager

Khoo Teck Puat Hospital

• Assisted Senior Manager to manage departmental daily operations.
• Oversaw departmental duties of 12 community nurses and 8 administrative staff.
• Oversaw departmental finance in the aspect of claims and reimbursements.
• Oversaw departmental staff’s welfare and development.
• Mentored internship students, volunteers, and part-timers.
• Planned and reviewed the operations of community nurse posts and health screening kiosk.
• Conducted health screening, health promotion and patient education in the community.
• Conducted hospital’s internal auditor (5S, safety, JCI, emergency preparedness exercise).

Population Health Manager

• Collaborated with clinical departments to revamp and develop patient education materials.
• Utilised various resources to effectively educate patients and public to improve health literacy.
• Provided interpretation services (Mandarin and Cantonese) for healthcare workers and patients.
• Provided language translation services (Mandarin and Malay) for patient education materials.
• Facilitated the implementation of new corporate branding for Alexandra Health System.
• Oversaw the revamp of cluster internet and intranet as Project Manager.
• Provided communications support and organised events for various departments.
• Assisted in hospital-wide emergency preparedness exercises.
• Involved in developing policy and SOP for Patient and Family Education (PFE).

Patient Experience and Education Specialist

• Assisted 12 clinician scientists in the management of a $3 million research grant, monitored the progress of research projects and provided regular updates to funding agency.
• Led a team of biostatistician, IT specialist, bioinformatician, epidemiologist, research nurses, research scientist, and administrative assistant.
• In charged of staff recruitment, training and development.
• Participated in research budget planning and proposal submission.
• Managed grant funded research resources.
• Facilitated and coordinated clinical research and ensured smooth operations of laboratory.
• Oversaw laboratory safety and fire safety.
• Designed and set up bio-banking laboratory and facilities for Geriatric Education and Research Institute (GERI) at Yishun Community Hospital.

Project Manager / Grant Manager

Lab-Hub

Scientific & Medical Illustrator

Genomax Technologies Pte. Ltd.

• Performed commercial microarrays as professional services.
• Conducted workshops for customers, distributors and Field Application Scientists.
• Trained internship students on conducting research.
• Provided pre- and post-sales training to customers on instruments both on-line and on-site.
• Setup new service laboratory for Genomax Technologies (Molecular Genomics Pte Ltd.).

Application Scientist (Human Genome Microarray Specialist)

National University of Singapore

• In charged of laboratory staff recruitment and training.
• Mentored internship students, undergraduate, graduate students and research personnel.
• Conducted fire safety training and laboratory safety training.
• Setup departmental website and provide IT support.
• Managed 11 research grants and handled procurement for consumables and equipment.
• Assisted in writing grant proposal, grant reports and risk assessments for research grants.
• Setup 2 laboratories for new Principal Investigators.

Laboratory Manager

Highly accomplished individual with extensive experience in health and aged care operations, quality improvement, population health, and project management. Proven track record of leading teams to achieve operational excellence, customer and stakeholder satisfaction, strategic planning, and execution.

taplio

The Battle

Quah Jing Yao

Aik Kia Khaw

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