Arjun Paliwal

The Property Nerds Podcast

Co-Host

InvestorKit

InvestorKit is a leading buyers agency specialising in residential and commercial real estate investing. InvestorKit aims to inspire people to take accountability for their financial future. We do this by providing transparent investing services, simple tools and meaningful financial content in the one InvestorKit.

Whether you're looking to invest in property or take the next steps to improve your financial knowledge base, we have the information you need. The major advantage of using our service is that we do the hard work so you don't have to. We understand that our clients lead busy lives and don't necessarily have the time to spend hours researching properties and services. We do all this on your behalf, coming up with tailored options which are specifically chosen to work for you.

Our team are able to assist not only with providing information but also with the recommended solutions to transform your financial situation. From skilled negotiation strategies to assist you with your next property acquisition through to relationship management, we have the professional skills and expertise needed for you to make your money work harder for you.

We are the experts in wealth creation, helping you take action.

Director & Head Of Research

Commonwealth Bank

Working as a strategy and engagement manager within the 'Young Adult' segment team (Customers aged 18-29).

Responsibilities

- Driving segment strategy outcomes by partnering with key stakeholders across the industry both internal and external in order to drive segment specific initiatives (e.g. Product, Digital, Marketing, Legal, Risk etc..)
- Support the development and execution of external partnerships (fintech startups and consulting groups). 
-Running scheduled events and key campaigns that drive segment acquisition, deepen existing customer relationships and reduce attrition.
- Orchestrate activity and develop high quality content for senior leader meetings to strategically drive the segment agenda.
- Understand key market and competitor insights through periodically undertaking analysis of local and international markets to identify key customer trends and the applicability of these to CBA, and support shape the innovation agenda for the segment
- Engage with the frontline retail banking  network in order to successfully launch change initiatives that improve customer experience, profit and operational management nationally.

Manager Young Adult Engagement

Managed three different branches at CBA demonstrating exceptional results that enabled growth from Tier 3 to Tier 1 branch leadership (pinnacle of branch size/ book size). 

Responsibilities included P & L management, growth delivery within mortgage lending and deposit books, management of  small to large teams with diverse roles (Home lending managers/ Financial Planners/ Business Banking Specialists/ Savings & Investment Specialists/ Branch Concierge/Customer Service Managers, Specialists and Representatives), providing excellent customer service and ownership of branch compliance duties.


Achievements
- 'CEO AWARD WINNER'
- Surry Hills  = 37/38 Customer service survey scores (number 1 nationally for time in role) FY 14/15
- Surry Hills  = 1st Nationally for business performance during time in role FY 14/15
- Newtown  = 1st Place Nationally for business performance during time in role FY 15/16
- Top performing Branch Manager award 'Inner west'.
- Marrickville  = 5th place Nationally for overall performance 15/16 FY
- Marrickville  = 3rd place nationally for business performance 16/17 FY

Branch Manager Tier 3, 2 & 1

Management of Customer Service Representatives  at World Square and Specialists at 48 Martin Place (CBA's largest branch nationally)  to create a highly engaged customer centric culture. Working alongside the Branch Manager to achieve branch customer acquisition and profit goals. I was also responsible for ensuring the branch operates compliantly through conducting ongoing internal branch audits via sound risk management testing. 

Achievements
- Placed 2nd Nationally for Branch of the year
- top performing customer service manager within Sydney CBD area
- placed on to fast track to Branch Manager leadership program ' Future Now'
- Attended 2x the best of the best conference for the top performing employees  nationally

Customer Service Manager

Customer Service Representative | Customer Service Specialist | Savings & Investments Specialist

Various Retail Banking Services Roles

In just 3 years, working with the InvestorKit buyers agency team, our clients commonly achieve:

• 3+ investment property purchases
• 29-49%+ more return-on-investment than Australia's housing market capital growth average 
• Enough equity growth to not have to dig into their savings to generate deposits for future purchases.

And you can start with as little as $150K in total household income and $100K in savings. 

Unfortunately, most professionals are afraid to take advantage of their opportunities - because they fear making a mistake.

That's 𝘦𝘴𝘱𝘦𝘤𝘪𝘢𝘭𝘭𝘺 true if you've been burnt or disappointed before.

And that's where we come in:

Our Property Advisory Approach removes the information overload and the uncertainty.

We provide:

• Market selection - so you can buy in the RIGHT market at the right time
• Deal-sourcing and acquisition - so you can choose low-maintenance investments, which are assured of capital appreciation and high rent yield
• Post-purchase support: Giving you access to higher-quality tenants and timely re-investment options
• Personalised property strategies
• Industry-leading data and analytics, often featured in the AFR, The Weekend Today Show, Sunrise, and more.

I've completed over $700 million in property transactions. I'm a 2-time 'Buyers Agent of the Year' nominee by Real Estate Business (REB), winner of the 'Rising Star' award by REB, back to back finalist for Sydney Young Entrepreneur of the year by Business News Australia, and most recently a 2022 Top 50 Small Business Leader in Australia by Inside Small Business. Since 2018, my team of 20 has helped investors purchase over 400 properties Australia wide.

We can't wait to bring you along on this journey with us - and help secure 𝘺𝘰𝘶𝘳 future through property.

Exciting news and for the first time in our company history! 🚀

InvestorKit has been ranked in the AFR Fast 100 List, For 2025 we made #17 on the list!

This recognition celebrates the fastest-growing companies in Australia and it’s a huge testament to the hard work of our team and the trust of our clients.

At InvestorKit, we help people build investment portfolios with confidence. Our data-driven, research-first approach means we focus on strategic residential and commercial acquisitions, reducing emotional decision-making and uncovering opportunities that aren’t always visible on the open market.

Being part of the AFR Fast 100 highlights not just growth, but innovation, resilience, and a positive impact in the Australian economy.

Thank you to our team, clients, and partners for making this possible. 

This year ahead, we are taking it to new heights again. 

A kid from wellington NZ, born in housing commission and now ‘across the ditch’ on the AFR Fast 100 in my 30s…

An absolute pinch myself moment.

#investorkit #propertyinvestment #fast100 #growth #innovation #leadership #datafirst #investmentstrategy #australianbusiness The Australian Financial Review

As the founder of InvestorKit, I’m here to help you cut through the noise & invest with confidence. My team & I will ensure your property portfolio outperforms the market, empowering you to scale your wealth efficiently.

INVESTORKIT RANKED #17 ON THE AFR FAST 100 LIST

🚀 Big News at Team InvestorKit

We’ve just welcomed a pivotal new hire — Suhas A Bhushan  

Suhas joins us from some of the world’s most innovative companies — Amazon  most recently, and DoorDash  before that — where he played key roles across operational logistics and innovation, including systems that helped scale new driver and delivery operations.

Now, he’s bringing that same calibre of operational excellence and innovation mindset to InvestorKit  as he joins us this week. 

Together, we’re working on a project that could transform our business — and, frankly, the property investment space — like never before.

If we succeed, it’ll mean:

1️⃣ We’ll gain market intelligence ahead of any AI platform, tool, or system in Australia across 33 of Australia’s largest towns and city centres, 25 major regional centres, and 8 capital cities.

2️⃣ We’ll create the most consistent, data-backed property content library in Australia — outpacing every buyer’s agency and even most major real estate networks.

3️⃣ We’ll deliver a whole new level of service efficiency for our team and clients — refining the investor experience down to the details people dream about in a perfect buying process.

This isn’t a small play. 

It’s a multi–six-figure project to test a pilot for months, and a multi–seven-figure annual initiative once live.

But in business and in life it’s about making moves. 

Doing special things with special people. Taking a shot at better.

Our core values guide everything we do — Growth, Diligence, Results, Humility, and Clarity and each one is showing up in this journey.

I’m excited. 

Nervous. 

Pumped. 

All of it.

Because this is what continuous improvement looks like.

Welcome to the team, mate.

Let’s build something extraordinary.

From a spare bedroom seven years ago… to having people join us from global titans like Amazon.

That’s a milestone I’ll never take for granted, grateful.

Watch this space

I’ll have more updates in the new calendar year on everything in motion with this project. 

#InvestorKit #TeamInvestorKit #Growth #Innovation #PropertyInvestment

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Dinner catch-up last week with Stephen Bambury our head of acquisitions and our clients Paige and Jordan 🍽️

Always a pleasure spending time with great people especially when they’re clients who’ve become friends.

Paige and Jordan have trusted us at InvestorKit  with multiple investments to grow their wealth and secure their future. It’s been inspiring to see how they’ve approached wealth building as a couple — with the same dedication, discipline, and teamwork Paige brings to the court as co-captain of the NSW Swifts and a professional netball player for Australia. 🏐

What stands out most is how they’re thinking long-term, building not just financial freedom, but a foundation for their growing family, with a little one on the way.

Congratulations on all the success on and off the court Paige!

#InvestorKit #PropertyInvestment #WealthBuilding #NSWSwifts #SmartInvesting

Proud that InvestorKit had the opportunity to sponsor Logi Bear Books at their recent launch event - a project built on heart, purpose, and real-world impact. 💚

At InvestorKit, we’re committed to helping Australians make smarter property investment decisions and we believe true success is about more than just financial growth; it’s about contributing to something bigger.

Logi Bear Books is a publishing initiative creating heartfelt stories that educate, heal, and inspire.

Their latest release, “Where’d You Go?”, is based on the true story of a family navigating loss through the eyes of their loyal dog, Diego - shining a light on love, grief, and hope for families impacted by Mitochondrial Disease and more.

In partnership with the Mito Foundation, which supports patients and families affected by this rare, life-threatening condition while funding vital research and care, the event was a powerful celebration of community, storytelling, and compassion.

Through this sponsorship, Logi Bear Books was able to:
👥 Welcome over 200 people in attendance
💰 Raise $1,500+ for the Mito Foundation
📚 Sell out every copy of Logi Bear Books
🏆 Reach #2 on Amazon in the children’s book category

A beautiful reminder that when business meets purpose, real change happens.

Grateful to everyone who showed up, supported, and helped make this possible. 🙏

#investorkit #logibearbooks #mitofoundation #leadership #purposedrivenbusiness #community #impact #givingback #propertyinvestment

4am alarm. 
Straight into an ice bath. 
45 minutes of cardio. 
One hour of strength training. 
Second ice bath. 
Journalling. 
Breathwork. 
A green juice made from kale grown in the Himalayas.

…nah, that’s BS.

That’s not how an eight-figure CEO actually starts their day.
The truth?

Real life isn’t that glamorous.

Some mornings it’s family time with the kids.

Some mornings it’s intense training.

Some mornings it’s just smashing a big meal before the workday and plenty of mornings it’s opening the laptop first thing because things need to get done.

Don’t get caught up in the fantasy that perfect mornings equal success.
What matters is consistency, execution, and showing up, even when it’s messy and a little all over.

#morningroutine #ceo #businessowners

48 hours until Driving the Data is RELEASED!

I can’t believe it. 11+ years of investing, thinking, testing, unlearning, and building… all distilled into one book.

If you’ve ever wanted a real look at the decisions, mindset shifts, and lessons behind successful investing and the human story behind the data, this is it.

The countdown is on.

Driving the Data launch party - oh what a night! 📖 

Thank you to every single person who showed up, celebrated, and supported the launch of my debut book Driving the Data.

From the champagne and oysters, to the Driving the Data cake, to the great laughs shared with friends, family, and my incredible team, it was a night to remember.

This book isn't built on opinions or hot takes. It’s built on clarity, curiosity, and the real frameworks we use every day with clients who want to make smarter decisions.

Hearing people share how their peace of mind has grown, how their lives have changed through trust, data, and teamwork - that’s the real reward for me!

I’m grateful for this community.
I’m grateful to still be here doing this work and I’m grateful we could celebrate this milestone together.

Driving the Data officially launches TOMORROW. Get ready!

#drivingthedata #booklaunch #propertyeducation #investigate #arjunpaliwal #propertystrategy #australianproperty #celebration #teamwork #gratitude #family InvestorKit

BOOK LAUNCH PARTY!

Okay… real talk.

Content is moving stupidly fast right now.

One week everyone’s editing in CapCut.

Next week it’s Pika, Runway, Sora, whatever drops at 2am.

We’re keeping up.

But we want to move FASTER.

So… I’m looking for someone who actually lives in this new stuff.

Someone who’s grown up on AI tools, social trends, fast cuts, repurposing content, making things hit.

If you can turn ideas into content quickly…

If you love playing with new tools before they go mainstream…

If you’re the person your friends hit up for “can you make this look cool?”…

Then read on.

What you’ll do (in normal human words):

– Help us pump out day-to-day content without waiting days or weeks for the old way to do things.

– Edit short-form, long-form, whatever-form using AI tools that make life faster.

– Ideate new content, campaign ideas, social hooks, creative tests.

– Show the impact InvestorKit is having through clients, team, and behind-the-scenes moments.

– Work across recruitment content, client content, brand content, podcast clips and everything in between.

– Help us cut through the noise with fresh creative, not cookie-cutter templates.

You won’t be doing this alone.

We’ve got videographers and agencies we work with, studios, PR support, performance specialists, a full marketing team…

You’ll be working WITH us, not dumped in a corner editing into the night.

The role:

– Sydney-based (or willing to move)
– Hybrid: 3 days in office, 2 from home
– You’ll work directly with me and our marketing team
– You’ll be right in the middle of property, content, AI and growth

– Perks include our staff no fee buyers agency services (no-brainers if you want to grow wealth), and much much more. Alongside making 6 figures for the right candidate. 

You don’t have to be a “property person”. That will grow on you by being in our squad.

You just need to want to learn, grow, and create stuff that performs.

If you’ve been following the podcast, the brand, or the content we’re putting out — you already know the direction we’re heading.

If you’re that creator who wants to build with us… DM me.

Tell me who you are, what you love creating, and send something you’re proud of.

Let’s build the next chapter of InvestorKit’s content together.

P.s this pic is me spreading the word and Ruby my daughter loving her early start on property learning.

Help me in spreading the word and our impact, we are changing lives. $500m+ equity created for our clients! Let’s create more together DM me if interested now!

Behind the scenes of a full Sunday POV in my life as an entrepreneur in under 90 seconds. 

PT and boxing with my coach Shane Shackleton from shax coaching (Ex NRL Player for the Parramatta Eels National Rugby League Club  & Sydney Roosters  

(Hit him up if you’re in the Hawkesbury region for support with your mind and body!)

Padel with Jack Fouracre  Ankit Paliwal Hayder Shkara  and James Robinson  Chris Huxter  

UFC with the crew!

Birthday cake for Berny my sister in law.

Handwritten cards for the team.

Wrap-up work for the week ahead.

Real life. No staging.

Just the juggle of health, family and leadership as I build what I hope for one day, the majority in Australia to recognise us as the best property advisory you could ever work with.

Ready for the week ahead. Let’s go!!

#BTS #founder #investorkit #wealthbuilding #health #wealth #family #sundaymood☀️ #realestate #boxing

QUALITY TIME > QUANTITY OF TIME 💡 

For Leigh & I, it’s not about how many hours we spend together, it’s the moments that really count.

Sometimes it’s super simple: kids are in bed, and we sit with a hot cup of magnesium, chat about our day, laugh over photos or plan tomorrow.

Other times, we’re in the lounge practicing a Bollywood dance just for an hour.

We don’t stress about perfect date nights.

We know there are busy seasons of work and quieter family-focused periods and we make space for both.

Of course Big structured moments, like holidays in the Maldives or family trips, give us memories to look forward to and forever remember. However, the magic is in the small, everyday moments that happen in between. ❤️

WE’RE HIRING! 🚨

If you’re a leader in the property or finance industry looking for your next challenge, now’s the time.

We’re looking for our next Acquisitions Manager to join the team.

In this role, you’ll lead a team of Buyers Agents across Australia, helping clients build high-performing property portfolios and scale them to new heights.

This is our second Acquisitions Manager role, reporting to our Head of Acquisition, a pivotal position for someone who’s ready to step up and make an impact.

We’re looking for someone who:
🏠 Comes from real estate or finance
👥 Has experience leading and developing a team
🚀 Wants to make a genuine difference in helping Australians grow wealth through property

If that sounds like you, check out the role on our careers page today: https://lnkd.in/grYHdVEb 

#investorkit #hiring #leadership #propertyinvestment #realestate #finance #careers

LEAD FROM THE FRONT 🚀 

Leadership isn’t about giving direction, it’s about demonstrating it.

In this session, I ran a live social posting challenge to show what it means to truly lead from the front.

Personal Branding isn't about perfection, it's about participation!In this session, I ran a live social posting challenge to show what it means to truly lead from the front.

It’s also part of my ABR: Always Be Recruiting philosophy.

Being visible online isn’t just marketing, it’s leadership.

It shows your values, attracts aligned people, and inspires others to step up.

Shoutout to Lewis for jumping in and showing what real follow-through looks like 👏 

Show.
Don’t tell.
Lead from the front.

#leadership #leadfromthefront #growthmindset #culture #performance

Behind the scenes of our Driving the Data Book Trailer 🎬

This shoot was such a fun experience and a huge milestone on the journey of bringing this book to life.

After a year of writing, refining, and testing every idea in the real world, I’m so excited to finally share Driving the Datawith you all.

Can’t wait for you to read it. Let’s bust the myths, back ourselves with the data, and invest with confidence.

📖 Driving the Data is out November 25, available for pre-order now.
👉 Comment ‘BOOK’

#drivingthedata #arjunpaliwal #booklaunch #propertyinvesting #behindthescenes #buyersagent #realestate #wealthbuilding  #investorkit

The Leadership Periodic Table: 6 elements that’ll change the way you lead 👇 

1. People: Get this wrong, nothing else matters. The right people lift everything. The wrong ones can pull it all down.

2. Culture: A great culture turns average performers into high performers. A poor one does the opposite.

3. Systems: Good leaders don’t just have systems. They build smart systems that make execution easy.

4. Operations: This is where leadership gets real. How you run determines what you deliver.

5. Stakeholder Influence: You can’t lead in isolation. Influence gets things moving.

6. Standards: Talk means nothing if you don’t live what you say.

Master these, and your leadership becomes unstoppable.

🔥 Save this post for when you’re building your next team.

👊 Follow for more frameworks that’ll help you lead with clarity and impact.

#leadership #execution #peoplefirst #culture #leadershipdevelopment

CULTURE BEATS TALENT, EVERY TIME! 🏀 

When LeBron, Wade, and Bosh joined forces in Miami, everyone thought it’d be easy rings.

“Not one, not two, not three…” 👀 

But the truth? Star power alone doesn’t build dynasties.

Look at the Golden State Warriors - a team built through belief, development, and culture.

Steph wasn’t the #1 pick.

Klay wasn’t hyped as a superstar.

Draymond came in as an underdog and yet… they became one of the greatest teams of all time.

Systems, culture and consistency will always outperform raw talent when the culture is strong enough.

Build the system. Build the belief. Build the team but bear in mind: culture will win every time.

#leadership #growthmindset #culture #performance #culture #team

Most buyers see a red flag and walk away. 🚩⁠
⁠
We saw a roof replacement, ran the numbers, and turned it into leverage.⁠
⁠
That’s the difference, knowing when to fight for the deal and get a win for the client instead of losing an opportunity.⁠
⁠
🎧 Catch the full episode now: https://lnkd.in/gmRxEP_B

#commercialproperty #propertyinvesting #duediligence #propertyinvestor Chris Huxter Joseph Khoury Gebrail

Big news to wrap up the year.

The inaugural REB Innovation Awards kicked off in 2025.


We took out Gold for the Most Innovative Residential Buyer’s Agency in Australia, and we were also finalists for Most Innovative Commercial Buyer’s Agency. 

A massive moment for our team.

Last week I jumped on the mic with Liam Garman  from REB to talk about the win.


We unpacked what actually makes us innovative, why our systems look the way they do, and how that innovation flows through to our clients — from strategy through to results.

Keep an eye out over the next few weeks for the episode. 

Also somehow Christmas is around the corner. New Year’s too.

WOW time is flying…

And we’re seeing record-breaking demand from Aussies wanting to understand how to build wealth properly, even during the busiest season of the year.

We’re on track for just under 700 discovery calls this month — the biggest month in InvestorKit history. 😦 

Of course, not everyone will work with us.

Some people aren’t financially ready yet.

Some aren’t the right fit.

Some simply want to learn and explore.

But the message is clear: Australians are hungry to learn how to transform their financial future with the right data, the right strategy, and the right team behind them.

I’m genuinely grateful for every client who advocates for us.

And we’re doubling down on innovation again next year — pushing ourselves to stay the most innovative buyer’s agency in the country, every single year, so our clients continue to see better outcomes.

More to come on the podcast soon.

And more innovation to share as we roll into 2026.

Wanting to get your spot to work with us to transform your future? Send me a DM.

All I want for Christmas is a portfolio that works as hard as Santa’s elves 🏢🎄 😂

Chris Huxter and I were feeling festive in the studio last week as we recorded some new EOY episodes - launching soon!

One of my key highlights this year has been sharing our commercial property insights with you all on The Commercial Property Investing Podcast Australia.

Our mission in launching The Commercial Property Investing Podcast Australia was simple: to break down real deals, investment strategies, and decision-making insights helping everyday Australians invest in commercial property the smart way, using data, not guesswork and as we nearly wrap up the year I can honestly say - mission accomplished!

The feedback has been epic. If you haven’t had the opportunity to listen yet, you can catch up on the episodes now: https://lnkd.in/g3tJp67n

#commercialpropertyinvesting #commercialproperty

Double your business, without doing more.

Here’s how 👇

Get to know the elements of the Leadership Periodic Table 💡

Yesterday’s video dived deep into my Leadership Periodic Table, today, we’re diving deeper into the elements within the layers because in leadership, sequence matters as much as skill.

Leadership isn’t about doing more, it’s about doing things in the right order.

Over the years, I’ve learned that leadership doesn’t collapse from lack of effort, it collapses when the order is off.

That’s why I built the Leadership Periodic Table, a framework that breaks leadership into layers that stack on each other:

Bottom Layer:
- People: The right people make magic. The wrong ones break million-dollar systems
- Culture: Culture isn’t pizza nights: it’s empowerment, alignment, and shared values.
- Systems: Systems turn chaos into consistency, but only if people actually use them.

Middle Layer:
- Operations: Execution is where leadership becomes visible.
- Stakeholder Influence: Influence is the bridge between knowing and doing.

Top Layer:
- Standards: Standards protect everything beneath them. You can’t hold people to standards you haven’t structured them to succeed within.

Get the order right, and growth compounds.

Get it wrong, and even the best strategy wobbles.

Leadership is built from the ground up, not the top down.

Ask yourself:
👉 Which layer needs your attention before the year ends?
👉 Are you reinforcing your base, or trying to lead from the top?

#leadership #teamculture #execution #systems #leadershipdevelopment #scaling #growth #leadershipperiodictable

6 ELEMENTS EVERY GREAT LEADER NEEDS TO FOCUS ON

Client Case Study: Big shoutout to our client, Cameron Galloway, whose story was featured in realestate.com.

Cameron is the perfect example of what’s possible when you combine borderless investing, a long-term mindset, and the right team in your corner.

He’s never stepped foot inside any of his properties.
Not once.

He simply trusted the process, trusted the data, and trusted our team to execute.

Today, Cameron’s portfolio spans three different states… a level of diversification most investors talk about, but rarely achieve.

The result?
He’s already built over $1 million in equity, with two more properties in the pipeline and a clear path to long-term growth.

There’s a lot of noise right now about AI replacing experts.

Here’s the truth: AI is a great tool.

We use it ourselves. It speeds things up, improves research, and helps us analyse patterns faster.

But when you’re making a decision as big and as life-changing as buying investment properties, you need real humans who know what to look for, what to avoid, and how to move with conviction with the right relationships.

Data matters. Tech helps. Experience wins.

Proud of Cameron. Proud of the process. Proud of the outcomes.

If you're ready to build a portfolio with confidence, inside or outside your home state, let’s talk: https://lnkd.in/gbN_jzVS

#propertyinvesting #australianhousingmarket #property #buyersagency #propertybuying #investorkit InvestorKit

WHY THIS AUSSIE HAS NEVER SEEN HIS FIRST HOME

Lenovo Australia and New Zealand

Mid-Market Technical Advocate

Fujitsu Australia Limited

As Product Manager for Client Computing Devices I hold overall responsibility for this portfolio in Oceania. My role contains pre-sales, sales, delivery and support elements:
Pre-sales – I understand AU/NZ market demands, plus the competitive landscape, and engage with respective Fujitsu factories in order to translate this into a portfolio of products which can be marketed and sold successfully whilst upholding the core values of Fujitsu manufacture. I ensure the products in this portfolio meet all regulatory requirements for sale in Australia and New Zealand, and prepare the appropriate go to market plan for each product. Finally, I introduce the product to sales people, partners and customers and educate them on key features, unique selling propositions, differentiators and, most importantly, the benefits these products can deliver a customer.
Sales – I am heavily involved in the sales process, often used as a subject matter expert. My knowledge ranges from high-level hardware, to deep-level technical, to competitive. In this capacity I am regularly asked to delivery product-related presentations to partners and customers to help deepen their understanding of Fujitsu’s offering and how it is unique.
Delivery – As a key person related to Fujitsu’s CCD portfolio I hold several important relationships both locally and internationally which extend to fulfilment, delivery and operations personnel and therefore I oversee delivery of high-value orders, or orders for high-value partners or customers.
Support – I work closely with Fujitsu’s field services teams to ensure they are aware of new product planned to sell or recently sold, how to service it effectively where required, and how to engage most effectively with respective Fujitsu factories if necessary. With my extensive product and technical knowledge I am also best-placed to offer advice to our support teams when they face complex product or technical issues.

Product Manager - Client Computing Devices

Fujitsu PC Asia Pacific

As FPCA’s Technical Account Manager for Oceania, based in Sydney, I acted in a variety of capacities. These included typical TAM pre and post-sales work with key partners and customers where I was utilised as a hardware and technical subject matter expert, as well as quasi-Product Manager conducting product introductions and training, and quasi-Services Manager overseeing the setup and performance of a variety of service delivery mechanisms, some of which still exist today.

Technical Account Manager - Australia and New Zealand

Acer Computer Australia

As Technical Account Manager at Acer I worked closely with the sales team in predominantly post-sales activities. 
My mandate was to engage with existing key accounts. I helped these accounts monitor the quality of service delivery they were provided which included producing a variety of reports such as call processing time, turnaround time, service-level achievement, etc. I also worked internally with Acer’s engineering, field-services, spare parts and call-management teams to address process-deficiencies with a view to enhancing the service delivery for my accounts overall.
I often acted as the technical-lead where my accounts were concerned, for matters of product or technical issues which required investigation and sometimes remediation.

Technical Account Manager - ACT Region

As the Assistant Manager of Acer Computer Australia’s call centre activities I had a number of responsibilities spread across different areas.
I oversaw the Team Leaders whose teams delivered first level technical support to Acer customers across all of Oceania. 
I oversaw the Customer Service team who were tasked with resolving customer complaints and escalations.
I oversaw the Case Management team who were tasked with micro-management of service cases, and service-level monitoring for Acer’s key accounts.
I oversaw the ASP Management team who were tasked with recruiting and managing authorised service providers to enhance Acer’s service network. 
At peak I directly managed 6 staff and indirectly managed 30 staff. I worked closely with the Call Centre Manager and Services Director to ensure the service that Acer and Acer’s partners delivered was of an ever-increasing level of quality.

Assistant Manager - Customer Service

The Authorised Service Provider (ASP) Management team were charged with maintaining Acer's broad network of 3rd party service providers. Where necessary we recruited and trained ASPs to ensure strong regional service coverage. 
This team's duties consisted of case management, financial, inventory and logistics elements.
As Team Leader I directly managed 5 staff at peak.

Team Leader - ASP Management

In this role I acted as the coordinator for all customers authorised to receive replacement devices from Acer. This included direct engagement with the affected customers, as well as stock-management and logistics elements as well.

Hotswap Coordinator

In this position I was tasked with providing Acer's customers with technical support, resolving enquiries and handling customer complaints.

Customer Service Reprasentative

I have worked in the PC industry for 15 years and continue to be passionate about technology and the industry, maintaining a broad understanding of today’s commercial client computing market and products.

I have proven expertise in managing a product portfolio and developing and promoting product-based solutions for a range of commercial customers. 

In the past I have been recognised as a focused, organised, deliberate and decisive team leader and manager, and I bring a high level of enthusiasm and togetherness to the teams I am a part of.

These days I have enjoyed growing my public-speaking experience and skill set.

taplio

The Battle

Arjun Paliwal

Joe Ciardi

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taplio

The Battle

Arjun Paliwal

Joe Ciardi

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Arjun Paliwal's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreArjun Paliwal's LinkedIn Performance