Empowering with a Vision | Education 4.0 Enabler | Building Ed-Tech Global Leaders | Offline/Online Education Genius | Management Guru | Education Innovation | Transforming Education | Loving my Edupreneurial Journey

I am a management aficionado with over 25 years of expertise in Education,Research,Strategy,Communication and Project Management.
Thinking outside the box comes naturally to me as I truly believe ‘Ordinary is Insipid’.
Building Global Intellectual Capital is what I strive to achieve.
Further,I believe Authentic Philanthropy is the need of the hour and I wish to spread the JJ Foundation tenet to Educate-Enable-Empower!

Prof.Gaganjit Singh

Hero Insurance Broking

Handling team of 10 persons comprising of CRM & Operations & Business support, interacting and coordinating with Helpdesk team and Marketing officers responsible for attending customer issues, queries and sales.

1. Manage, direct and monitor insurance activities and the overall performance of the team to increase efficiency and maximize performance
2. General administration of all insurance provisions including claims
3. Effective liaison, support and assistance with the whole of the organization
4. Maintain and improve mechanisms for the provision of insurance, including surveying and measuring governance, performance, administration and outcomes and disseminate feedback to the appropriate persons/entities
5. Reporting (content and format as agreed) on a monthly basis or as otherwise required
6. Assist in developing plans for team activities to include strategy to achieve targets
7. Delegate authority and responsibility to team with supervision, accountability and review
8. Manage and maintain contact with internal and external clients/customers and suppliers
9. Responsibly use resources and control expenses to meet budgetary controls
10. Adhere to all organization policies and procedures
11. Utilize systems to manage insurance functions, analysis and documentation
12. Support to all other departments with insurance related issues
13. Subject to agreed criteria; recruitment ,training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
14. Assist in developing plans for team activities to include strategy to achieve targets
15. Delegate authority and responsibility to team with supervision, accountability and review
16. Manage and maintain contact with internal and external clients/customers and suppliers. 
17. Handling operational activities in relation to Insurance business like 64VB, Payment issues, Pre and Post policy issuance, refunds etc.

Assistant General Manager

Senior Operations Manager

Hero Corporate Services Pvt Ltd.

Operations Manager

Sun Life Financial

•	Working on Applications like – BOXI, SharePoint, Bug zero.
•	Good understanding of Software Development Life Cycle.
•	Partner with ASA peers, business and Technology Stakeholders to ensure the timely          delivery of quality technology and process solution to meet the needs of the business.
•	Support the operational requirements and process to support business needs.
•	Partner with the Application Development Teams to interpret business needs and translate into Application and operational requirements for small enhancements.
•	Effectively elicit documents, analyzes, verifies and communication requirements for small enhancements.
•	Develop an understanding of the business applications supported as well as the business directions.
•	Gather, analyze, document, and manage business requirements in the process of initiating solutions or responding to requests for assistance from business partners

Application Support Analyst

Aon Hewitt

•	Working on PeopleSoft (8.3 and 9.0) Application for various clients like Thomson, Aon Hewitt, Alcoa, PNC, Wells Fargo, CHUBB, Aetna, Prudential, British Petroleum Global, Canadian Imperial Bank of Commerce, The Coca Cola Company.
•	Provisioning  of roles from Security Perspective for users under applications like –
        Cyborg Payroll, JAT, Mainframe Racf , MyHR Impersonation Proxy LDAP ,
        Sum Total LMS
•	Completed training for Intermediate Excel.
•	Trained about 14 new associates on various applications .
•	Completed RBAC Project for Siebel CRM application for above mentioned Clients.

IND Specialist

Technosoft Corporation

Working as a SAP CRM Consultant & have successfully implemented & integrated one end-to-end life cycle implementation for one of the reputed Fortune 500 Clients of the Company and was also a part of  CRM Support team included, whose scope of the project was to provide the support to already implemented CRM module

Associate Consultant

A possible summary is:

As the Assistant General Manager, I oversee the CRM & retail insurance operations on a pan-India level, supporting over 7000 channel partners & handling an everage of 50000+ issues annually.

With over 15 years of experience in the industry, I have developed and implemented effective strategies to optimize operational and business productivity, ensure regulatory compliance, and enhance customer experience.

I have a strong background in CRM & Operations, working closely with the channel partners and different stakeholders to deliver innovative solutions and functionalities. 

I have also been a key member of the team responsible for achieving the ISO 27001 certification, identifying and minimizing process gaps, and improving quality standards.
My mission is to leverage my expertise and leadership skills for the growth of the organisation I am associated with.

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The Battle

Prof.Gaganjit Singh

Yash Pal Yadav

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