BDMessenger 

Chief Operating Officer

Salesrobot

Sales:

I have strong sales expertise and consistently exceed targets by employing effective communication, strategic prospecting, relationship-building, and managing the entire sales cycle, including upselling.

Finance and Accounting:
Managed prompt client payments, utilizing Chargebee and invoicing tools for efficient billing.
Oversaw financial planning and forecasting for subscription-based revenue, conducting monthly churn analysis and implementing retention strategies.

Customer Success and Support:
Analyzed chat support performance and provided bi-monthly team training.
Developed support strategies, including support videos, FAQs, and case studies.
Conducted customer success reviews, managed G2 reviews, and created case studies.

Product Management and Development:
Led discussions with the Product team to align customer expectations with feature development.

Sales and Marketing:
Set lead generation targets for SDR team and designed list-building and outbound strategies.
Established inbound lead processes, maintaining communication via marketing campaigns.
Supported AEs in closing deals through follow-up calls and analyzed messaging trends.
Conducted weekly prospecting reviews, team training, and addressed gaps.
Collaborated with AEs on Win-Loss analysis, pricing models, and event hosting.
Actively engaged on LinkedIn for personal branding and lead generation.

Information Technology (IT):
Oversaw IT infrastructure and collaboration tools.

Data Analytics and Business Intelligence:
Monitored and reported on key SaaS metrics, including churn rate, profit growth, and revenue growth.

Hiring:
Coordinated hiring projections, managed incentives, and employee training.

Leadership:
Monitored individual and team growth, conducted one-on-one sessions with department heads, and implemented performance metrics.

I have strong sales expertise and consistently exceed targets by employing effective communication, strategic prospecting, relationship-building, and managing the entire sales cycle, including upselling.

Chats over LinkedIn with possible prospects
Book meetings and show them products demo
Setting goals and developing plans for the team of 30 working with me
Researching, planning, and implementing new target market initiatives
Researching prospective accounts in target markets
Pursuing leads and moving them through the sales cycle
Developing quotes and proposals for prospective clients
Setting goals for the business development team and developing strategies to meet those goals
Selecting resume from different platform for new hiring.
Conducting interviews of new candidate and hire if suitable
Training the whole team on product and market
Attending conferences and industry events
Helping clients with any issues in the product
Making sure that there is smooth transition of clients

Business Development Manager

BMonger Ventures Pvt. Ltd.

•	Developing growth strategies and plans
•	Managing and retaining relationships with existing clients
•	Increasing client base
•	Having an in-depth knowledge of business products and value proposition
•	Writing business proposals
•	Negotiating with stakeholders
•	Identifying and mapping business strengths and customer needs
•	Researching business opportunities and viable income streams
•	Following industry trends locally and internationally
•	Drafting and reviewing contracts
•	Reporting on successes and areas needing improvements
•	Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
•	Seek out the appropriate contact in an organization
•	Generate leads and cold call prospective customers
•	Meet with customers/clients face to face or over the phone
•	Foster and develop relationships with customers/clients
•	Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
•	Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
•	Work strategically - carrying out necessary planning in order to implement operational changes
•	Draw up client contracts - depending on the size of the company, this task may be completed by someone else or agreements may not be as formal
•	Have a good understanding of the business's products or services and be able to advise others about them
•	Ensure staff are on board throughout the organization and understand the need for change and what is required of them

Jumpin Heights

•	Contributed to marketing plan development on brand product and marketing of specialized areas including research
•	Assisted with of brand positioning brand architecture competitive assessments customer segmentation solution brands and building on brand equity or specialized area
•	Coordinated new product launch plans and roll out to customers as applicable.
•	Aligned Marketing function area needs (PR Direct to Customer Show Management web)
•	Developed and executed marketing tactics; analyzed marketing effectiveness versus objectives
•	Authored and maintained content and provided updates to client social media websites (Facebook , Twitter Instagram and blogs)
•	Attending seminars and Travel Trade fair.
•	Demonstrating and presenting products.
•	Maintain social media accounts for brands, products, or services.
•	Enters marketing data into spreadsheets and helps to create data and financial reports for marketing managers and directors.
•	Maintain excellent client relationships through superior customer service skills.
•	Helps to plan promotional events.

Assistant Marketing Manager

•	Increased sales by 10% via email marketing campaigns.
•	Lead marketing initiatives & implemented a centralized marketing strategy to build brand awareness.
•	Created and distributed valuable content to maintain customer communication and encourage feedback.
•	Maintained corporate identity using on-line and offline promotional techniques.
•	Implemented & Managed Global Marketing Calendar to include social media, travel tradeshows, email campaigns, press releases, and print advertising.

Senior Marketing Executive

•	Created advertising budgets
•	Facilitated contract negotiations for billboard and radio advertising
•	Assisted Senior Marketing Executive with contract negotiations
•	Build rapport with local TV and radio stations to get favorable marketing rates
•	Helped find sales talent

Marketing Executive

Concentrix

•	Creating Employee ID’s of the new joiners.
•	Forecasting the number of calls depending upon the data received from the backend.
•	Changing skills of the employees as and when required in the processes.
•	Prepares intraday reports on staff attendance.
•	Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
•	Manages changes to scheduling to ensure adequate daily resource coverage.
•	Monitor attendance and schedule adherence.
•	Communicate with management and operations team to ensure compliance with company standards.

•	Taking 120 calls daily and granting their refunds after proper background check.
•	Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.
•	Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
•	Accurately organized & compiled data for upper management to review.
•	Meticulously tracked daily activities and delegated tasks and responsibilities appropriately.
•	Successfully trained all new hires and monitored both efficiency and development of their procedural skills.
•	Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Work Force Analyst

•	Taking 120 calls daily and granting their refunds after proper background check.
•	Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling.
•	Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
•	Accurately organized & compiled data for upper management to review.
•	Meticulously tracked daily activities and delegated tasks and responsibilities appropriately.
•	Successfully trained all new hires and monitored both efficiency and development of their procedural skills.
•	Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner

Customer Service Specialist

Sales & Business Development Professional who is proactive, responsible, and goal-oriented with experience in Sales, Business Development, Market research, and Project Management for a wide range of client industries and focus on Saas and digital adoption.

Driven sales professional with a strong background in Digital market research and IT software solutions/sales. Demonstrated experience with over 5+ years of leading executive sales management roles and sales teams across India, ranging from Sales Analytics, Project Management, Sales leadership, and State-of-the-art Data Collection methodologies. 

Have always felt at ease working in a team setting environment along with cross-functional teams in a fast-paced international environment both in India and USA. Passionate about Technology and Data-driven.

Always looking to leverage a hands-on approach to navigate through challenging and complex business situations, exceeding expectations by providing the tools and resources to maximize potential and drive operational excellence.

I enjoy:
-Focus on customer engagement and retention, innovation and bottom-line
-Building and growing relationships (clients, partners, suppliers)
-Being exposed to non-traditional/out of the box technologies
-Negotiating and orchestrating business strategies

Pratiksha Sharma

Kim Cardona, MBA Marketing

The VidBoss, LLC

We are a boutique marketing agency that primarily works with coaches and other marketing agencies to provide software and marketing.  We also specialize in working with the food and beverage industry.

Owner

Oregon Department of Education

Duties Summary
• Program Monitoring and Compliance Reviews: Conducted statewide compliance monitoring of Sponsoring Organizations participating on the USDA Child and Adult Care Food Program from a wide range of care and education settings to ensure compliance with USDA CACFP and Civil Rights regulations. Insured compliance with program policies and procedures and governing statues: fiscal, procurement, operational, nutrition education and civil rights program components. Analyzed data and prepared reports of findings and corrective actions, and reviewed and approved corrective actions. 
 • Program Coordination and Grants Management: Interpreted and applied program related Federal regulations and guidelines, state statutes, rules and agency policies and procedures. Prepared, coordinated and administered contracts related to program operations for new Sponsors and the annual renewal of current Sponsoring Organizations.  
• Training: Developed training administered in person and online. Provided consultation, training and technical assistance to new and current sponsoring organizations on procurement, food service management, record keeping and reporting, fiscal accountability, compliance issues, nutrition integrity, menu planning, food safety and sanitation, nutrition education, ethnic foods, Civil Rights, ADA accommodations and special diets.  
• Program Development: Participated in the streamlining of the recruitment and application process. Promoted partnerships and collaborative efforts by continuing to partner with Oregon's Child Care system to increase and improve program participation, program management and social support for healthy eating habits and nutrition education.

USDA Child Nutrition Specialist

Oregon Commission on Children and Families

• Program Representative: Child Care Content Expert. Represented OCCF's Childhood Care and Education Program to state and county government officials, local communities and officials, various local and state agencies, legislators and constituent groups, Unions, and a number of interested citizen groups. Provided technical assistance and support through research acquisition and resource development to the 36 local commission's (LCCF's) on activities to promote access to quality and affordable child care. Liaison between LCCF's, OCCF and Child Care system stakeholders. Collaborated with other child care stakeholders and agency pa
• Program Administration: Provided input on the annual Governor's report and Early Childhood Council publications such as "Early Childhood Matters". Participated in the development of the annual State Child Care Development Plan (CCDF). Active member and/or advisory in state-level Child Care committees, the Early Childhood Council and Healthy Kids Learn Better. Co-Chair of the Family, Friends and Neighbor Committee and Chair of Child Care Availability Committee. Participated in the development of the Early Childhood Foundations and the School Age Standards. Contracted for the development of "Supporting Afterschool Programs in Oregon: A Guide to Potential Public and Private Funding," and the Literacy Toolkits for FFN Caregivers. Funder and advisory for the Annual Researcher's Roundtable, the Health Consultation program, Child Care Director Credential, Infant/Toddler Mental Health Certificate, and initial website development for OregonASK. Reviewed RFPs for expansion of Early HS with ARRA funds, Early Words and Afterwords. Assisted with Reading for Healthy Families project.  
• Project and Grants Management: Coordinated administrative functions of Child Care and Development funds ($3.2 million dollars, additional $700,000 at state-level for special projects) allocated to the 36 Local Commissions on Children and Families state-wide.

Analyst Childhood Care & Education Specialist

Department of Navy Pearl Harbor

Duties Summary
• Management: Supervised Monitor/Trainers, with oversight of new employee orientation training facility for Navy Child Youth Programs division. USDA, CACFP Sponsoring Organization. Oversight of Parent involvement Committee and Monthly Evaluation Team, military subsidy, respite services and hourly care program. Coordinated services for special needs. Submitted state and national criminal history background checks. 
• Financial Management: Gathered statistical data and compiled reports, tracked subsidies paid to providers, conducted annual market rate study, managed budget and CACFP food program. Oversight of lending library with more than 50,000 items accessed by the Child Development Homes, 7 centers, and 2 school age programs. Procured and shipped items to CYP programs at Barking Sands and Guam. 
• Training and Recruitment: Oversight of training facility for CYP Pearl Harbor. Recruited, trained, licensed, managed, monitored, and maintained approximately 120 certified in-home childcare providers, serving approximately 580 children. Created a provider a training lab classroom environment within training facility to promote supervised, hands-on learning experiences, which saved the Navy thousands of dollars each month in child care fees for participants in training. 
• Program Coordination: Created MOU's and collaborated with military and civilian agencies. Facilitated Home Accreditation process with NAFCC and CDA preparation training. Facilitated the Multi-disciplinary Team inspection comprehensive reviews of CYP operations fiscal years 2004 and 2005. 
• Policy and Public Relations: Revised Parent Handbook and CDH SOP's, collaborated on the revision of local policies and procedures for CYP Drafted MWR advertising for Great Life Hawaii. Performed public relations duties at informational fairs and deployment briefings. Collaborated in organizing community MWR base family events such as Month of the Military Child.

Director, Navy CYP Child Development Homes NF-1701-4

USMC/USMCR

Duties Summary
• Reservist: Engineer Battalion Senior Enlisted female (Sergeant, E5). Completed Non-Commissioned Officer (NCO training) and Military Administration training at Cherry Point. As the Senior Motor-pool Sergeant, lead battalion convoys during two-week drills. Completed administrative tasks for battalion during monthly week-end drills. Lead formations and physical training. Completed additional courses on topics such as Nuclear, Biological, Chemical Warfare through the College of the Air Force. Additionally, created graphics, signs, updated manuals, and Public Affairs duties such planning and promoting military balls (USMC and NAVY birthdays).
• Active Duty Military. Public Affairs Office staff(Corporal, E-4).  Created a variety of graphics to support station training for pilots and Yuma Air Station base operations A graphics technology pioneer trained on the Genographics computer system. Received a letter of recognition from President Reagan. Certified graphic artist from College of the Air Force.

Combat Illustrator (Graphics 4611)

Personalized Smart & Interactive Videos 📽/Affiliate Marketing / SaaS

Kim Cardona is a Business Success Coach and Marketer assisting coaches in financing, constructing, and expanding their online empire through training and providing premium tools. Our expertise lies in creating funnels and videos to enhance your business. Generate more specific leads with our lead capture services, allowing your clients to come to you.

We also offer personalized strategy sessions to help you fine-tune your business approach and achieve your goals more efficiently. Our team is dedicated to providing ongoing support and guidance, ensuring that you stay ahead of the competition in an ever-evolving digital landscape. Partner with us to unlock your full potential and watch your online empire flourish.

MBA Marketing/Communications; Former Adobe Education Trainer; Veteran of the USMC/USMCR

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The Battle

Pratiksha Sharma

Kim Cardona, MBA Marketing

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