Business Transformation and Operational Excellence Leader with 20 years of experience designing and shaping target operating models, optimising end-to-end service journeys, and driving £20M+ in financial impact, primarily across insurance and banking. Strong track record of engaging stakeholders at all levels, from the C-Suite to the front line, aligning business design across Sales, Product, Operations, Finance, and Technology.

I have provided business transformation consulting, training, and coaching to legacy organisations for over 20 years, working across Marketing, Sales, Operations, HR, and Finance. My experience spans 21 large-scale change programmes, 18 organisations, 8 sectors, 5 countries, and 3 continents, helping businesses navigate complex change while unlocking measurable impact.

As well as interim management, consulting and training, I have developed proprietary frameworks that enable organisations to design customer-centred services, optimise end-to-end service journeys, and embed operational efficiencies. My focus is on ensuring transformations are not just strategic but governed effectively, stakeholder-driven, and measurable in terms of benefits and ROI.

I have led major transformation programmes for TSB, HSBC, AXA, First Central Insurance, and Innovation Group, delivering initiatives that bridge the gap between business needs, customer expectations, and financial performance. With a track record of driving £20M+ in financial impact, I specialise in moving transformation from concept to execution, ensuring initiatives are practical, scalable, and deliver lasting results.

- Target Operating Model Design

- Lean Process Re-Engineering

- Data Strategy & Self-Serve Analytics

- Executive Stakeholder Engagement

- Benefits Management & ROI Tracking

- Agile Leadership & Business Architecture

If you're looking to drive high-impact transformation or need expertise in service design, feel free to connect.

Phil Mottram

Unbiased

Lead Software Engineer

Deliver.ru

Joining Startup Deliver as a FullStack Engineer, I embarked on an exhilarating journey in the road transport and logistics domain, leveraging the power of Google Cloud to drive innovation. As part of a dedicated team, I played a vital role in elevating the product from a mere "demo" to a thriving business that continues to flourish today.

Key Responsibilities:
- Collaborated with a close-knit group of colleagues to develop and maintain a robust product for road transport and logistics.
- Utilized Laravel extensively, transitioning from version 4.x to the more advanced 5.x, to build scalable and efficient solutions.
- Embraced Gitlab and Docker for streamlined automation, optimizing development workflows and deployment processes.

Key Achievements:
- Transformed the product from a prototype to a fully functional and market-ready solution, contributing to the success of the startup.
- Implemented and maintained a substantial portion of the codebase, which remains in active use and continues to support the business today.
- Demonstrated unwavering enthusiasm and expertise, driving the team towards excellence and fostering a culture of innovation.

Technologies Used:
Laravel (4.x, 5.x), Google Cloud Platform (GCP), Gitlab, Docker, Vue.js

My time at Deliver as a FullStack Engineer allowed me to make a lasting impact by co-creating and maintaining a successful product that thrives in the road transport and logistics industry. Through the strategic utilization of cutting-edge technologies, we built a sustainable business that continues to thrive and make a difference today.

Web developer

Norter development

As the Software Engineer at FlyMeango, I spearheaded the development of a cutting-edge flight search engine, revolutionizing the way travelers find and book their flights. FlyMeango emerged as a formidable alternative to established platforms like Booking.com and Skyscanner, providing users with a seamless and efficient flight search experience.

Key Responsibilities:
- Led a skilled team of developers, overseeing the entire development lifecycle of FlyMeango from ideation to implementation.
- Collaborated closely with product managers and stakeholders to define project goals, prioritize features, and set ambitious milestones.
- Designed and implemented robust algorithms and search functionalities, enabling users to access real-time flight information and competitive prices.
- Ensured the scalability and performance of the platform to accommodate increasing user traffic while maintaining a smooth user experience.

Achievements:
- Successfully launched FlyMeango, gaining significant traction and rapidly expanding the user base within a short timeframe.
- Pioneered innovative features that set FlyMeango apart from competitors, resulting in positive reviews and user satisfaction.

Senior Web Developer

At Touristic Company, I held a key position as a dedicated Web Developer responsible for designing and maintaining the company's web page. Additionally, I was part of a collaborative team of three members, where we embarked on an exciting project to develop a social network catering to the needs of travelers worldwide, which can be accessed at http://ukazatel.ru/.

Key Responsibilities:
- Conceptualized, designed, and implemented the company's web page, creating an engaging online platform to showcase services and attract potential customers.
- Collaborated closely with the team to develop and fine-tune the social network for travelers, catering to their specific interests and travel experiences.
- Ensured seamless functionality and responsiveness of the social network across various devices and browsers, enhancing user experiences.
- Conducted regular maintenance and updates to the touristic company's website, guaranteeing accurate and up-to-date information for visitors.

Achievements:
- Successfully launched the touristic company's website, contributing to increased online visibility and attracting a broader audience of potential customers.
- Played a pivotal role in the development of the social network for travelers, creating a user-friendly platform that gained traction and positive feedback from users.
- Fostered a collaborative environment within the small team, resulting in efficient project management and smooth execution of tasks.

Qodoo

As a co-founder of Qodoo Web Studio, I played a pivotal role in establishing and leading a dynamic web development venture alongside my friend. Together, we successfully designed and developed professional websites that catered to diverse clients' needs.

Key Responsibilities:
- Spearheaded the design and frontend development of websites, ensuring intuitive user experiences and visually appealing interfaces.
- Collaborated closely with clients to understand their requirements, translating their visions into tangible digital solutions.
- Led the coordination of project timelines, milestones, and deliverables, ensuring on-time and high-quality project delivery.
- Utilized my strong communication skills to build and maintain strong client relationships, earning a reputation for exceptional customer service.

Web Studio Co-Founder and Frontend Developer

Lead Software Engineer | Advocate for Work-Life Balance and Efficiency | Passionate about Blockchain & Cybersecurity

Hey, I'm an accomplished Team Lead Engineer specializing in web development with a passion for blockchain and cybersecurity. From childhood, I immersed myself in technology, creating my first website in 2006. I thrive on turning ideas into real working projects and leading teams to success. With an open-minded approach and strong soft skills, I foster collaboration and effective communication, enabling seamless teamwork.
Balancing my career with personal well-being is paramount to me. Meditation has become an integral part of my routine, supporting my journey of personal growth and maintaining a clear and focused mindset.

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The Battle

Phil Mottram

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