Business Transformation and Operational Excellence Leader with 20 years of experience designing and shaping target operating models, optimising end-to-end service journeys, and driving £20M+ in financial impact, primarily across insurance and banking. Strong track record of engaging stakeholders at all levels, from the C-Suite to the front line, aligning business design across Sales, Product, Operations, Finance, and Technology.

I have provided business transformation consulting, training, and coaching to legacy organisations for over 20 years, working across Marketing, Sales, Operations, HR, and Finance. My experience spans 21 large-scale change programmes, 18 organisations, 8 sectors, 5 countries, and 3 continents, helping businesses navigate complex change while unlocking measurable impact.

As well as interim management, consulting and training, I have developed proprietary frameworks that enable organisations to design customer-centred services, optimise end-to-end service journeys, and embed operational efficiencies. My focus is on ensuring transformations are not just strategic but governed effectively, stakeholder-driven, and measurable in terms of benefits and ROI.

I have led major transformation programmes for TSB, HSBC, AXA, First Central Insurance, and Innovation Group, delivering initiatives that bridge the gap between business needs, customer expectations, and financial performance. With a track record of driving £20M+ in financial impact, I specialise in moving transformation from concept to execution, ensuring initiatives are practical, scalable, and deliver lasting results.

- Target Operating Model Design

- Lean Process Re-Engineering

- Data Strategy & Self-Serve Analytics

- Executive Stakeholder Engagement

- Benefits Management & ROI Tracking

- Agile Leadership & Business Architecture

If you're looking to drive high-impact transformation or need expertise in service design, feel free to connect.

Phil Mottram

Having led people departments and transformation projects and programmes for years in a mix of industries and sectors, I know that failure to get 'buy in' is at the heart of most organisational struggles. 

It shows up at all levels of the organisation and in all sorts of ways, and can be felt most acutely in transformation initiatives that fall short because employees aren't engaged in the right way. 

BUT - there is a way to proactively dismantle resistance to change and get buy in to the task, project, or sale, and that is where Strategic storytelling comes in. 

As a leading authority on this topic developed from a unique background in HR, marketing, comedy, writing and performance, I've been invited to speak on this powerful tool to help:
- improve communication
- influence and manage stakeholders more effectively
- increase conversions from pitches and sales presentations; and 
- launch and deliver transformation programmes with less friction. 

Looking for a compelling and captivating keynote speaker for your next event? Let's connect!

= = 

I also work with you if you are a non-fiction author, expert or corporate leader, who wants to use public speaking to get your message out there and create a new income stream ... without losing your personality, but you don't know where to start.

There are three big obstacles you are likely to be facing:

1) You don't know how to turn your content into a compelling and captivating talk.

2) You don't know how to get gigs.

3) You aren't getting paid to speak.

I work with you in all these areas, so that you have a client winning talk, you know how to get booked and how to make speaking pay.

If any of this sounds familiar, and you want help, then get in touch.

With a background in comedy, performance, storytelling, speaking, HR and marketing, I’m uniquely qualified to help you overcome these obstacles. But see for yourself- check out our top rated podcast The Speaking Club, our free resources, and coaching services.

The Speaking Club Podcast - https://www.thespeakingclub.com
Over 290 episodes packed full of content to help you reach your speaking goals.

Blank Page to Stage Guide:
Designed for experts who have been booked to speak. Nail the Topic for a client winning talk in 50 mins, even if you have tons of material.
Download here >> https://saraharcher.co.uk/newguide-org 

Book a 121 Speaking Game Plan Call: 
Identify your biggest obstacle to getting results with your speaking and get a plan to smash through it - https://bookme.name/thespeakingclub/lite/gameplan

taplio

The Battle

Phil Mottram

Sarah Archer, Sparketing Coach (FCIPD)

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