Business Transformation and Operational Excellence Leader with 20 years of experience designing and shaping target operating models, optimising end-to-end service journeys, and driving £20M+ in financial impact, primarily across insurance and banking. Strong track record of engaging stakeholders at all levels, from the C-Suite to the front line, aligning business design across Sales, Product, Operations, Finance, and Technology.

I have provided business transformation consulting, training, and coaching to legacy organisations for over 20 years, working across Marketing, Sales, Operations, HR, and Finance. My experience spans 21 large-scale change programmes, 18 organisations, 8 sectors, 5 countries, and 3 continents, helping businesses navigate complex change while unlocking measurable impact.

As well as interim management, consulting and training, I have developed proprietary frameworks that enable organisations to design customer-centred services, optimise end-to-end service journeys, and embed operational efficiencies. My focus is on ensuring transformations are not just strategic but governed effectively, stakeholder-driven, and measurable in terms of benefits and ROI.

I have led major transformation programmes for TSB, HSBC, AXA, First Central Insurance, and Innovation Group, delivering initiatives that bridge the gap between business needs, customer expectations, and financial performance. With a track record of driving £20M+ in financial impact, I specialise in moving transformation from concept to execution, ensuring initiatives are practical, scalable, and deliver lasting results.

- Target Operating Model Design

- Lean Process Re-Engineering

- Data Strategy & Self-Serve Analytics

- Executive Stakeholder Engagement

- Benefits Management & ROI Tracking

- Agile Leadership & Business Architecture

If you're looking to drive high-impact transformation or need expertise in service design, feel free to connect.

Phil Mottram

If you are a product, engineering, or transformation leader and are facing long delivery times, organizational silos, overloaded teams, or unmeasured impact, I can help you align teams on outcomes, identify flow bottlenecks, and drive sustainable improvements.

With over 30 years of experience in information technology across a wide range of industries, I help digital leaders build high-performing teams to unlock their full potential, increase customer value, and demonstrate business impact.

With SD ReFocus, I provide independent advisory and learning services based on expertise in DevOps, agility, Value Stream Management (VSM) and organizational design:
=> VSM Services: Lightweight Value Stream Mapping workshops for digital teams
=> DevOps Services: Customized advisory and coaching for DevOps leaders and teams
=> Learning Services: Hands-on workshops and certification courses for executives, leaders and teams

Discover our services on our website => https://sdrefocus.com/

As an active member of the Value Stream Management Consortium (now Flowtopia) for the past four years, I am committed to developing our communities. The monthly Value-Driven News here on LinkedIn also aims to contribute to the sharing of our experiences.

Background photo by Milad Fakurian on Unsplash

Patrice Corbard

🚫 Stop calling your teams “value streams” just because it’s trendy.

Real value streams:
 → Start & end with the customer
 → Visualize the end-to-end flow - from idea to value
 → Map info, work, and materials
 → Use data to kill waste
 → Deliver outcomes, not outputs

If you just rename silos — you won’t get results.

👉 This month’s newsletter: resources to build real value streams — not buzzwords.

#ValueDriven #valuestream #vsm #flow #outcomes #value

DevOps Advisor and Trainer 🇪🇺 | Improving flows for better outcomes | Author of the Value-Driven newsletter

Stop calling your departments or teams “value streams” just because it’s trendy — or because a framework says so. Real value streams: Start and end wi

Open article: Organize around real value streams — not renamed teams by Patrice Corbard • 8 min read

Organize around real value streams — not renamed teams

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