Business Transformation and Operational Excellence Leader with 20 years of experience designing and shaping target operating models, optimising end-to-end service journeys, and driving £20M+ in financial impact, primarily across insurance and banking. Strong track record of engaging stakeholders at all levels, from the C-Suite to the front line, aligning business design across Sales, Product, Operations, Finance, and Technology.

I have provided business transformation consulting, training, and coaching to legacy organisations for over 20 years, working across Marketing, Sales, Operations, HR, and Finance. My experience spans 21 large-scale change programmes, 18 organisations, 8 sectors, 5 countries, and 3 continents, helping businesses navigate complex change while unlocking measurable impact.

As well as interim management, consulting and training, I have developed proprietary frameworks that enable organisations to design customer-centred services, optimise end-to-end service journeys, and embed operational efficiencies. My focus is on ensuring transformations are not just strategic but governed effectively, stakeholder-driven, and measurable in terms of benefits and ROI.

I have led major transformation programmes for TSB, HSBC, AXA, First Central Insurance, and Innovation Group, delivering initiatives that bridge the gap between business needs, customer expectations, and financial performance. With a track record of driving £20M+ in financial impact, I specialise in moving transformation from concept to execution, ensuring initiatives are practical, scalable, and deliver lasting results.

- Target Operating Model Design

- Lean Process Re-Engineering

- Data Strategy & Self-Serve Analytics

- Executive Stakeholder Engagement

- Benefits Management & ROI Tracking

- Agile Leadership & Business Architecture

If you're looking to drive high-impact transformation or need expertise in service design, feel free to connect.

Phil Mottram

Intelligent Delivery Solutions

At Intelligent Delivery Solutions, I help define approaches for enterprise organisations to realise the potential of business and IT change. Our approach uses technology to automate processes to support automated testing and continuous delivery.
We are trusted by many organisations throughout the world to deliver honest and innovative testing services, combined with the very best talent in technical testing and DevOps: we ensure our clients’ projects consistently launch without fail.
Transparency, agility, efficiency and ultimately helping our clients' projects launch without fail is at the heart of what we do, through the delivery of our honest and innovative services:
•	iTesting
•	iDelivery
•	iTeaming
Our services are underpinned with vast industry and tech knowledge, where we ultimately look to:
•	Improve efficiencies
•	Reduce costs
•	Accelerate time to market
•	Revive flagging projects
•	Introduce new tech talent to fill in any gaps to completion
We provide transparent pricing structures, flexible working models, and work in partnership with our clients and talent networks to ensure results are consistently delivered, and projects are launched without fail.
Please contact me for more information on our iTesting, iDelivery or iTeaming services.

Co-Founder, CTO and Automation Practitioner

• Founded Intelligent Delivery Solutions, focusing on innovating and evolving solutions for our customers.
• Passionate entrepreneur driving data-driven decisions and making data sing for impactful results.

Founder

I am the CTO at IDS, where we deliver data certainty to organizations across a range of sectors.

Our responsibility to our clients and partners is enabling them to assure 100% of the data, through 100% of the journey, 100% of the time, delivering data certainty through changing times.

We operate on 4 key values that are the cornerstone of our business: unequivocal, authentic, relentless and human.

Sophisticated quality and data certainty solutions

EVERYTHING AGILE LIMITED

Prior to setting up IDS I have been a testing practitioner since 2000. My main focus has been in the technical testing arena delivering efficiencies within test automation and building out eco-systems that deliver continuous testing capabilities. 
My areas of expertise are as follows;
- Automated test architect design and build
- Test Data Management (Data generation & obfuscation processes)
- Test Artefact traceability 
- Automated test reporting & dashboards
- Coaching & mentoring

Lean Test Practitioner

At IDS, we deliver data certainty through changing times. Data is right or wrong. True or false. We’ve developed iData and the Kovenant™ Methodology to ensure 100% of our clients’ data, through 100% of the journey. 100% of the time. We have automated the data quality, transformation, migration and assurance process for clients across a wide range of industry sectors, reducing the time and cost of data migration by over 50%.

James Briers

Are you aware of who is using AI and why, in your organisation? The impact of Shadow AI is severe but can be leveraged for the greater good.

Advisor, Investor, Founder & CEO at IDS | Building businesses | Restoring quality, control & trust in AI Transformation for Insurance, Law Firms & Professional Services

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James Briers

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