CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Advance Scale

The responsibilities include maintaining the Salesforce organization, providing training to users on best practices, ensuring the complexity of passwords, assessing the overall health of the organization, and optimizing its efficiency.

Urban Christian Ministries

As the Salesforce Administrator for a charitable foundation, I am responsible for managing and optimizing the organization's Salesforce platform to enhance the efficiency and effectiveness of its operations. My role involves overseeing the configuration, customization, and maintenance of Salesforce to ensure that it meets the unique needs of the foundation. I utilize Salesforce features such as Process Builder and Flow to automate repetitive tasks, which helps streamline the foundation's operations. Additionally, I implement custom objects and fields to capture and analyze donor information, improving our fundraising strategies. The use of Salesforce's reporting tools allows me to generate detailed reports and dashboards, facilitating informed decision-making and enabling the foundation to track progress and outcomes effectively. This includes providing technical support, troubleshooting issues, and implementing solutions to improve data management and user experience. By leveraging Salesforce's capabilities, I aim to streamline processes, increase productivity, and ultimately help the foundation deliver better support and services to those in need.

EZ Force Solutions Architects

- Utilized Salesforce Data Import Wizard to efficiently upload, map, and manage large datasets, ensuring data integrity and accuracy across customer accounts, leads, and opportunities.
-Designed and built comprehensive Salesforce reports and dashboards to provide actionable insights, enabling data-driven decision-making and improving overall business performance.
-Developed and automated Salesforce Flows to streamline status updates, improving operational efficiency and reducing manual input across multiple departments.
-Led demonstrations of new Salesforce features and customizations to cross-functional teams, facilitating user adoption and ensuring alignment with business objectives.
-Created custom objects in Salesforce to meet unique business requirements and optimize data management.
-Customized page layouts in Salesforce to enhance user experience and improve workflow efficiency.
-Developed a custom Salesforce app tailored to client needs, streamlining business processes and improving overall productivity.
-Designed and implemented email templates in Salesforce to improve client communication and engagement.
-Utilized Jira for project management, tracking progress and coordinating tasks across teams to ensure timely delivery of Salesforce implementations.
-Integrated DocuSign with Salesforce to automate document workflows, improving contract management and reducing turnaround times.

US Electrical Service

Assist customers through various channels including in-person, email, and phone, resulting in increased customer satisfaction and repeat business.
Handle small project pricing and order processing efficiently, ensuring accuracy and timely delivery.
Proactively track orders using CRM software, optimizing customer experience and operational efficiency.
Expand customer base and grow counter sales and profits through effective communication and relationship-building.
Perform general warehouse duties including stock organization, order fulfillment, and inventory management.

Lead Sales Associate

Organized special and emergency runs, ensuring timely delivery and customer satisfaction.
Communicated effectively with drivers and sales personnel, coordinating logistics and resolving issues promptly.
Maintained a clean work area, promoting safety and efficiency in daily operations.
Demonstrated excellent interpersonal and communication skills, fostering positive relationships with team members and clients.
Developed a working knowledge of transportation routes and areas, optimizing delivery routes for efficiency.

Transportation Supervisor

Deliver to customer job sites in a safe, professional and courteous manner
Record and maintain daily inventory cycle counts; identify discrepancies and proactively resolving issues
Process receiving and stocking of incoming material
Prepare customer orders for shipment
Have customer service experience 
Ability to operate warehouse equipment
Must be strongly independent
Able to communicate with all levels of customers

Transportation Specialist

Dealer Tire

Adhere to all safety policies and procedures
Provide “world class” customer service
Maintain inventory control
Ensure shipping accuracy
Transport and deliver all orders on time
Document creation and accuracy

Transporter/Supervisor

My role as a Salesforce Administrator focuses on meticulous data management and the automation of complex processes. Mastery in Salesforce Lightning has enabled me to design insightful reports and dashboards, contributing to informed decision-making and robust business performance. Specializing in Salesforce Flows, I've automated critical updates, significantly enhancing operational efficiency.

My tenure with US Electrical Service as Lead Sales Associate honed my customer service acumen, with a proven track record of expanding the customer base and escalating profits. My commitment to excellence is reflected in the smooth handling of project pricing, order processing, and CRM-driven order tracking. These experiences underline my dedication to leveraging technology for continuous improvement and superior client engagement.

taplio

The Battle

Phillip Patterson

Tony Watson

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