CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Trailhead by Salesforce

1.) Currently working to obtain my Salesforce Administrator Certification via Trailhead.
2.) Double Star Ranger Rank
3.) 8 Superbadges completed

Trailhead ID: https://trailblazer.me/id/mrtrailblaze

1.) Sorted and unloaded packages being processed through the United Parcel Service.
2.) Responsible for warehouse duties including the physical loading, unloading, and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, etc. safely and efficiently. 
3.) Loading and unloading packages from trailers, belts, and rollers as a team member.
4.) Operated in a fast-paced, physical environment stacking packages in precise order on large trucks bound for delivery.

Package Handler

1.) Assist Drivers in off-loading products to customers.
2.) Practiced safe working habits for being on the road - Delivered customers' packages in a friendly, timely manner.
3.) Delivered mail and packages to residents, stores, and office buildings, receiving signatures using signature pad when required.
4.) Unloaded the delivery truck, made an Impression as a hard-working, reliable, friendly team player.

Delivery Driver Helper

1.) Assist Drivers in off-loading products to customers.
2.) Practiced safe working habits for being on the road - Delivered customers' packages in a friendly, timely manner.
3.) Delivered mail and packages to residents, stores, and office buildings, receiving signatures using signature pad when required.
4.) Unloaded the delivery truck, and made an Impression as a hard-working, reliable, friendly team player.

Dollar General

1.) providing customer service by greeting and assisting customers, and responding to customer inquiries & complaints.
2.) Responsible for opening/closing business, preparing cash deposits, receiving vendor products, supervising truck deliveries, and keeping a precise account of inventory.
3.) Completed register transactions, set up monthly displays, and core/seasonal item displays.
4.) Assign work activities such as cleaning, sales promotions, merchandising displays, item stocking, and shelve organization.

Lead Keyholder

Cracker Barrel

1.) Ensured a safe and clean environment by maintaining standards of safety, such as sweeping and mopping floors, emptying trash receptacles, and cleaning glass doors and windows at the front entrances and exits.
2.) Notified managers concerning the need for major repairs or additions to building operating systems.
3.) Requisitioned supplies or equipment needed for cleaning and maintenance duties.
4.) Responsible for cleaning the entire store, management office, restaurant, and kitchen areas.

Overnight Maintenance Technician

Certified Salesforce Professional with over 6+ years of demonstrated customer service experience and problem-solving expertise. Currently seeking entry-level roles as a Salesforce Admin, CRM specialist, and Salesforce support specialist.

taplio

The Battle

Phillip Patterson

Matthew Ross

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