CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Steampunk, Inc.

•	Handle administrative functions in Salesforce applications, including maintenance of profiles, roles, security, and data access; setting up flows; sharing rules; and permission sets.
•	Assist QA with testing and documenting test scripts.
•	Attend and participate in daily stand-up, sprint review, retro, and refinement calls.
•	Use VSCode and GitHub to deploy Salesforce development.
•	Envision, develop, and deploy tools to streamline processes, to gain efficiencies, and to improve key metrics.
•	Keep up to date on new Salesforce features

Salesforce Functional Analyst

AdminToArchitect.com | Architecting your Success on Salesforce

* This course helped me obtain my Salesforce Admin Certification*
● Gaining the Skills necessary to fulfill the role of a Salesforce Administrator
● Become familiar with the Salesforce Platform
● Navigate from Salesforce Lightning to Salesforce Classic

Salesforce Certified Administrator online course

Clicked

* Understand the function of a user story
* Present stories metrics to a client using data         visualization

Salesforce Administrator/ Business Analyst

Talent Stacker | Salesforce Career Development Program

* This project allowed me to accomplish a deep understanding of the salesforce platform*
● Member of a Salesforce Professional Development program where I learn and explore best practices by participating in live workshops.
● Gathering Detail Requirements &amp; Full Solution Documentation for Requirement Delivery
● Weekly Meetings to Review Salesforce Configuration Updates and Determine Next Steps for Continued process improvements and new enhancement prioritization
● End-User Training Documentation and Workshops to ensure understanding and user adoption of customizations
● Automations Including Email Templates, Alerts, Process Builders; Flows in order to properly solution for business needs
● Salesforce Security - Ongoing Maintenance and structuring of Roles/Profiles/Permission Sets/Sharing Settings.
● User Interface Customizations - Including Lightning Layouts and Page Layouts to facilitate a streamlined User Management
● Participating in professional development topics for salesforce administrator/ business analyst roles
● Salesforce Security- ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings

Salesforce Certified Administrator

Panalpina

This position helped me to establish the importance of meeting business demands, communicating with customers/clients on a daily and monthly basis following customer standard SOP guidelines to maintain on time delivery, recommending and implementing improvements to maximize delivery efficiency while minimizing costs to help our business and customers needs.

● Managed all Shell shipments coming overseas into our port; Bayport or Barbour’s cut terminals until fully discharged/ released to Jacobson warehouse or Houston Regional
● Arranged pick-up for 40 shipments each shipment before the last free day to avoid demurrage charges at port
● Close and invoice each order after shipment has been delivered
● Responsible for managing rail fleet activity within North America, Canada and Mexico by monitoring railcar, and truck movement through rail industry software.
● Arrange and enter all shipment information for Shell and Sasol chemicals into our SAP System whether ocean, rail or tank trucks; send to AES customs to obtain ITN number so customers can track shipment progress until
delivered.
● Track Import shipments from France and Germany for shell/ Pennzoil through Maersk Line, Ocean network express websites and obtain arrival notices to make payments for shipments using ACH method ( BANK TRANSFER)
● Work with Microsoft excel to obtain customer invoice, packing list, document transmittal letter, Nafta and IMO

Ocean Import and Export Analyst

Diligent Delivery Systems

● Daily quoting, management and coordination of shipments 
●Prepare export and commercial documents 
● Analyze shipments, consolidate loads, and select most cost effective method of delivery 
● Proactively identify problems and swiftly implement appropriate
● Daily communications with customers on relevant issues and resolution

Logistics Analyst

CRST The Transportation Solution, Inc.

●Track freight and provide service updates to customers and clients to meet their business needs.
●Supervise the daily driver and customer activities, responding to internal and external customers via phone and email.
●Coordinate with load planning, operations and customer service personnel to obtain loads for fleet
Maintain on-time delivery
●Develop relationships with drivers and customers to improve driver performance and encourage retention

Logistics Coordinator/Analyst

Hello, I’m Dominique Edwards. I’m a Certified Salesforce Professional. I began my Salesforce studies in December of 2021 and earned my certificate in May of 2022. Ever since then, I’ve been blazing the trails!

Outside of my passion for Salesforce, I spend most of my time raising my daughter, managing my stock market investments, working out, traveling, playing video games (COD), reading books and giving back to the homeless in need.

You may be wondering...why Salesforce Dominique? That’s a great question! Salesforce is like a puzzle to me and I really enjoy connecting the dots. This ecosystem allows me to be myself, as well as to grow in both my professional and personal life.

Feel free to reach out to me anytime; I’m here to help in any way I can!

taplio

The Battle

Phillip Patterson

Dominique Edwards, CSM

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