CITGO

•Orchestrated Light Oils Sales' CRM software optimization, enhancing remarkable ROI.
•Pioneered scalable solutions, setting industry best practices and steering the product roadmap.
•Collaborated with IT and stakeholders for seamless integration with existing CITGO software.
•Leveraged programming skills (Apex) for tailored Salesforce customization, ensuring system alignment.
•Managed operational data, swiftly troubleshooting errors for impeccable data accuracy.
•Fostered vendor relations, driving continuous Salesforce platform improvements.

Key Responsibilities:

•Spearheaded Salesforce (CRM) utilization for operational success in Light Oils Sales Organization.
•Aligned with stakeholders, enhancing business processes through Salesforce tool utilization.
•Crafted comprehensive reports, providing valuable insights for effective management.
•Led strategic execution, training, and CRM integration across Light Oils Marketing.
•Headed Salesforce Power User group, serving as an expert in Salesforce Administration.
•Developed training materials and facilitated regular CITGO salesforce training sessions.
•Enhanced technical capabilities, ensuring seamless software integration.
•Innovated existing Salesforce processes, proposing expansion strategies.
•Collaborated with CITGO's Salesforce Administrators, optimizing cost efficiency and strategy.
•Ensured data integrity through Salesforce backups within CITGO's subscription.

Salesforce Administrator

BrandSafway

•Manage, prioritize, and engage in strategic planning for system enhancements and support of system enhancement 
•Performed Dashboard and Report creation and Maintenance
•Created/Deleted user accounts, managed security, and maintained roles, profiles, and hierarchies
•Managed internal user support tickets
•Performed new user and ongoing user training

Salesforce Analyst

Sherwin-Williams Automotive Finishes

Branch Manager

Management Trainee

I am a Certified Salesforce Professional with a strong data management and systems background. I can analyze and interpret complex data sets effectively. I am skilled in using this information to identify trends and make data-driven decisions, which has been essential in my role as a Salesforce Administrator. My data management and systems expertise also enables me to develop and implement effective data management processes and systems that support business objectives and goals. This experience has been particularly useful as a Branch Manager, where I managed and analyzed large data sets to identify sales trends and implement effective sales strategies.

My experience in technical training and administration has allowed me to develop excellent communication and interpersonal skills. I possess the ability to effectively train and mentor my team on the use of various systems, including Salesforce. Additionally, my technical background and experience in sales have enabled me to bridge the gap between technical and non-technical team members, facilitating seamless communication and effective collaboration. This experience has been invaluable as a Branch Manager, where I had to communicate and train my team on new sales strategies and systems to increase sales and improve operations. My ability to communicate and train effectively has led to the successful implementation of new processes and systems, resulting in increased revenue and growth for the company.

Certifications:

Certified Salesforce Administrator
Salesforce Platform App Builder

Phillip Patterson

Salesforce

• Implementing 8 critical workstreams to transition Public Sector operations to a FedRAMP-modified environment, ensuring government compliance and CMMC readiness.
• Integrating cloud-based SaaS applications, managing technical requirements, and ensuring alignment with compliance standards.
• Facilitating cross-functional collaboration to implement scalable solutions, emphasizing operational reliability and security in cloud ecosystems.

Product Analyst - Public Sector

Komodo Health

• Contributed to 15+ Salesforce implementations for pharmaceutical, healthcare, and life sciences clients, focusing on integrating cloud-based solutions and enhancing platform scalability.
• Collaborated with cross-functional teams to gather and document business and technical requirements, aligning Salesforce configurations with industry best practices for security and data governance.
• Ensured compliance with SOPs and regulatory requirements (21 CFR Part 11/Annex 11/GAMP 5) to maintain system integrity and security.

Salesforce Consultant II

• Coordinated and led system testing activities, focusing on performance, security, and integration testing within cloud environments.
• Created and executed comprehensive test plans and automated workflows to streamline business processes.
• Effectively communicated technical results to stakeholders, ensuring system reliability and scalability.

Salesforce Consultant

Integris Software - now OneTrust DataDiscovery

• Managed Salesforce and Google Analytics, improving lead generation through advanced data analytics and real-time cloud insights.
• Automated marketing workflows and improved reporting pipelines using cloud-based solutions, optimizing data-driven marketing efforts.
• Monitored system health and performance, troubleshooting cloud platform issues and enhancing security measures.

San Diego Workforce Partnership

• Automated business processes using Salesforce flows, reducing manual efforts and improving the scalability of cloud-based services.
• Designed advanced reports and dashboards, leveraging cloud resources to enable data-driven decision-making for network and system optimization.
• Provided technical support for Salesforce users, ensuring system availability and reliability.

No Rest Labs

• Collaborated with the development team to provide input on system performance, UI/UX, and application usability.
• Authored and executed test scripts, validating application functionality across distributed systems.

Software QA Engineer

Applause

• Participated in more than 50 test cycles (functional, exploratory, and usability testing of web and mobile applications).
• Developed test cases for the projects and executed predefined test cases.
• Submitted bug reports and software reviews.

taplio

The Battle

Phillip Patterson

Claire T.

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