Fluidic Growth Agency

🚀Empowering companies with strategies for long-lasting growth.🌱 Ready for sustainable growth? 🔄 Let's change the game together. 🔗 Connect with me, let’s discuss how we can turn your growth strategy on its head and make it sustainable.💡

Growth Specialist

Premium Service Experts

Sales Development Specialist

Vagans Inc

Business Development Manager

Inside Sales Associate

MARKETN

Concentrix

Customer Service and Technical Support Specialist

Focus Direct Bacolod

Customer Service and Sales Representative

🙋‍♂️ I'm a Growth Specialist at Fluidic, a growth agency that specialises 🎯 in helping B2B technology and service companies reach their full potential. 👀 I understand the challenges and pain points that come with driving growth, especially when it comes to lacking capacity, established growth systems, and internal expertise.

😌 I empathise with the difficulties in finding the right solutions to grow your business, and I know what it takes to overcome them! 💡 Fluidic offers custom strategies and frameworks designed to ignite your entire sales funnel and achieve sustainable growth. 🚀 We have solutions that you can implement in-house with our help, or can provide a full-service approach to driving your revenue growth.

💼 Our team is dedicated to working with companies who have established product-market fit and are looking to scale. If you're a B2B technology or service company, let's have a conversation and see how Fluidic can help take your business 📈 to the next level.

🧐 Want to learn more about what we do? Visit our website: https://fluidic.agency

Philip Punzalan

Optimised growth systems for B2B teams in need of clarity, momentum and predictable results.

Senior Growth Consultant

Perisher Blue Pty Ltd

Professional Ski Patroller

Oz Backcountry

Founded to deliver epic experience, information, and gear to Outdoorsy adventure folk. Business operates with zero waste to landfill, and climate positive - currently offsetting 300t Co2e p.a. In addition, re-uses 350kg of cardboard from the waste stream p.a.

Deliverables: business & brand strategy, market research, marketing strategy, UVP design, customer experience design, hiring of talent, financial KPIs and budgets, OKRs.

Co-Founder

Bamboost Growth Collective

After founding multiple startups, we knew there had to be a better way. Disillusioned by traditional agencies with high costs and weak results, and knowing that one founder shouldn't try and do everything, we put together a better methodology.

We created an in-house growth team, that is complemented by our global team of specialist freelancers who specialise in one facet of growth. When we align as one Growth Team we achieve amazing things together.

Founder

Unlocking Growth

Unlocking Growth specialises in Growth Advisory, Product Led Growth, Customer Journey Optimisation & Subscription Billing Implementation consulting services. Through our unique skillset and over 20 years of combined experience in Growth, we de-risk change and enable Growth for our clients. 
Customer Journey optimisation is a Product Led Growth approach that enables the entire organisiation to experiment and iterate on the Customer Journey without developer involvement. This dramatically reduces hypothesis testing time, and allows company wide cohesion.
We utilize Segment as a platform that enables a Complete View of the Customer, which we connect

Growth Consultant

Camplify

Assist development team to test new features releases, bug-fixes, updates. I take my experience as a Customer Service Manager and work alongside the dev team using Jira, Expo.Go, InVision, to test Global Web and Mobile Apps. I identify faults, thoroughly test all functions based on required specification, suggest remedies based on prior operations experience, and provide easy to digest documentation to simplify rectification.

Software QA Analyst

First formally appointed manager for CS across AU/NZ/UK, for fast-growing and ever-changing peer-peer platform. Responsible for pioneering and management of people & IT systems via data driven analysis and reporting. Role included continuous development of 18x person global team, damage/insurance processing & claims, software and IT systems & hardware, marketplace dispute resolution for ethical outcomes, ACCC compliance for peer-peer marketplaces.
Delivered:
- Business process analytics, resulting in genuine customer success improvements
- 2x workload and output scale per FTE staff member
- 5x reduction in customer complaints
- Implementation of globally integrated IP Phone System, to address quality concerns and scaleability issues
- Reduction of ticket response times from 48hrs+ to less than 5hrs (7 days/week). SLA implementation

Customer Service Manager

Technicalities Group Consulting

Responsible for roll-out of new fibre optic networks across South East Melbourne, and the customer success journey through to final delivery and implementation of fibre and supporting hardware systems.
- Kilometres of new fibre-infrastructure laid
- Signed on $2M+ future revenue stream in <6 months (exclusive of hardware and services)
- Implemented Hubspot CRM in order to manage deal pipeline
- Complex negotiations in order to ensure successful growth of the network as it required minimum up-take levels, including multi-site negotiations and complex network planning requirements

iDropped It

iDropped It delivered accessible, trustworthy, high-quality mobile phone/tech repairs. My focus was on everything operations (including finance), supply chain, training and QA, business strategy, high-level marketing objectives.
- Championed Zendesk introduction, Salesforce, IP phone systems, online booking systems, all back-end technology processes.
- Established call centre team which managed mobile assets and people across Perth, Adelaide, Melbourne, and Tasmania.
- Built OKR Dashboarding, including customer experience metrics, QA outcomes to meet SLA's for institutional clients, operational metrics.
- During my tenure the business expanded to four states and had ~25 staff in total; on track to becoming the first nationally recognized repairer of mobile phones and other devices

Co-Founder / Exec. Director - Operations

John's background is building and scaling startups through a focus on Growth Systems. Since his teens, he has founded numerous businesses and has worked with Australia's fastest-growing startups to help them scale up.

taplio

The Battle

Philip Punzalan

John Mac

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