Career Matters, created by Erica Sosna

helping organisations retain and reinvigorate their talent by having the right #CareerConversations at the right time.

Head of Delivery

Penelope Layzell

Our careers are important to us, the give us focus and direction. Yet when they aren’t working cause so much pain and suffering through anxiety, stress, fear the list goes on. We could be an employee working in an environment that’s not right or a business owner struggling with a business that isn’t growing the way you wanted. This is signs of energy misalignment, get energy right and we work in flow. 

Yet it’s isn’t easy to just flick the switch and put things right we have to work out what is wrong, clear ineffective energy and replace with the right energy. This is where I come in, helping to find the block, generate the right energy so your business or career flows once again

Energy needs to flow a blockage can stop it and just like electricity things needs to be connected

The Career Whisperer

HeartMath UK+IRL

Certified HeartMath Coach

Aroma Freedom International

Aroma Freedom Practitioner

Raise Recruitment Ltd

Supporting companies to meet todays recruitment challenges head on by seamlessly blending consulting and staff resilience into traditional methods to ensure faster and targeted hiring with less stress, staff attrition to keep productivity strong

Director of Recruiting

Hamilton Cross

Took the opportunity to launch another branch for Hamilton Cross one of the UK’s leading Healthcare Staffing Companies, placing Nurses, Healthcare Assistants, and Support Workers into various Healthcare settings.  

Awarded Fastest Growth award

Implementing processes and KPIs for my branch. Ensuring compliance and recruitment processes in place, recruitment of a branch team. 

Building up a strong client base as well as recruiting a team of qualified carers and nurses to meet the need of the services we support.

Engaging with key stakeholders at all levels

Hamilton Cross has built an exceptional reputation for supplying exceptional healthcare professionals whilst providing an unrivalled service, becoming the first choice supplier to the majority of our customers

Regional Business Manager

Layzell Maintenance

Helped establish my husbands business, helping to establish marketing and generating leads.

Manager

Newcross Healthcare Solutions

In 2016 I successfully launched the Lincoln branch of Newcross,  becoming launch branch of the year within my first year. 

Business Development to establish a strong client base for a team of care staff throughout Lincolnshire  within a range of settings including Residential Homes, Nursing Homes and supported living

HR functions including interviews, disciplinary and monitoring performance of all staff

Specialties 
Healthcare, Nursing, Complex Care, Care, Nurses, Healthcare Assistants, Care at Home, Home Care, Community Nursing, Domiciliary Care, Support Work, Learning Disabilities, Mental Health

Business Centre Manager

Osiris Educational

Coming into a new role within the company, had to establish the operational aspects of the post. Implementing new procedures across the company to ensure and maintain exceptional overall customer relationships.  Delivering reliable support and customer relations 
•	Maintaining a strong working knowledge of products with the company
•	Resolving customers’ queries within agreed authority
•	Contributing to the development of new products and services, based on trainer feedback
•	Excellent interpersonal skills, able to communicate with a wide range of people
•	Strong negotiation skills for fee setting 
•	Strong decision making skills and the ability to take the lead
•	Developing, monitoring KPIs and Successfully working to targets

Client Relationship Manager

Staffline Recruitment Limited

I successfully launched and managed an onsite office ensure the smooth and efficient provision of temporary staff to a food industry client.
Full understanding of Swedish Derogation Contractors well versed on disciplinary hearings and managing permanent contractors
Recruitment planning and ensuring peak periods are filled smoothly so as not to cause disruption to client
Full understanding of client  requirements is essential.
Management of team to ensure service of client is maximised
Monitoring KPI and budgets
Essential compliance of paperwork, through regular auditing
Performance Management of both agency and direct team
Full understanding of agency worker regulations
Adherring to SLA agreements 
Outstanding Customer Service
250 temps on site at peak times to rosta and recruit 
Key stakeholder management

Contract Manager

Award Winning Growth Consultant | Helping create thriving work cultures through streamlining & systemising processes, & career conversations which reduces high turnover, builds engagement, supports Gen Z & career growth

Hi, I'm Penelope Layzell, with over 20 years of experience in senior management and recruitment. 

Certified HeartMath Coach, 
Sound & Energy Healer,  
Aroma Freeman Practitioner
Author  
Resident Expert for a leading magazine,

You can heal the negative impact of job hunting the traditional way, or being in toxic work cultures through meditation and coaching so you can create an abundant, purposeful career full of joy.

As Head of Delivery at Career Matters the unique and simple Career Equation makes it easy for firms to keep and grow their best people.

The Сareer Equation model is quick to learn and easy to apply. This IP has helped Thales, Puig, Savills, Amazon, Capital One, Mastercard, Nomura, AXA and ComplyAdvantage to mobilise and retain key talent. 

Provide expert digital learning, virtual masterclasses and in-person group career coaching to help your people own and design their ideal career trajectory in your firm. 

WHAT YOU CAN ACHIEVE:

-Retain your hard-to-hire employees at all levels and all stages of the employment cycle
-Equip internal coaches, managers, and mentors to have the right conversation in a consistent and skilful way
-Co-design a high-performing hybrid environment that your people thrive in 
-Increased productivity and internal mobility
-Provide a personalised career development track that makes your people un-poachable! 

Career conversations are a critical business lever in the 21st century. If you aren’t talking to your people about their careers, they’ll leave for somewhere that is. 

"Career Matters worked with MSD to design and deliver a Career Coaching and Engagement one-day event for 150 People Managers. The career method was just what we needed and they immediately built rapport and impact with a large audience. The feedback from the attendees was extremely positive and I have no doubt that results will follow."
JULIE ARNELL, ASSOCIATE DIRECTOR OF HUMAN RESOURCES AT MSD

"Erica and her team are extremely professional and innovative, Erica delivered a day of fun and thought-provoking Careers Matters material to 15 of our wonderful grads from the EuroNorth Graduate Program. The grads came away buzzing and full of ideas for the future. The day was a great success and I would be very happy to recommend Erica and will definitely be reaching out to her again to arrange other training events."
SHIRLENE GRIFFITHS, HR POP – UK AT DASSAULT SYSTÈMES

Or check out our free career conversations training for managers here.
https://www.careermatters.today/confident-career-conversations-course-for-managers-access

Viking UK

Viking is the original disrupter in what is a traditional market providing business supplies and services to help our customers work better - whatever their workplace. Viking are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Different types of organisations need different types of products and solutions, but what every workplace needs is everything in place for people to do their jobs well.

At Viking we understand that our customers’ working environments are different and varied. But what remains the same is the need to save money, maintain quality and minimise environmental impact. And that’s where we make a real difference.

Sales Director UK and Ireland

Office Depot UK

Sales Director - Corporate Accounts, Public Sector and Education

Director of National Accounts and HORECA

Office Depot, Inc. has annual sales of approximately $16 billion, employs approximately 56,000 associates, and serves consumers and businesses in 56 countries with more than 1,800 retail stores, award-winning e-commerce sites and a dedicated business-to-business sales organization – all delivered through a global network of wholly owned operations, joint ventures, franchisees, licensees and alliance partners. The company operates under several banner brands including Office Depot, OfficeMax, OfficeMax Grand & Toy, Reliable and Viking. The company’s portfolio of exclusive product brands include TUL, Foray, Brenton Studio, Ativa, WorkPro, Realspace and HighMark.

Head  of Corporate Sales Central, Wales and South West

Mark Group, Inc.

As the UK'S leading energy saving experts, Mark Group take a 'big picture' approach to energy efficiency. Lighting, Lighting controls and Solar PV are a key focus for Mark Group in the commercial arena. 
My role is to develop this channel through a team of commercial business managers.

SME Business Manager

Lee and Plumpton

Strategic development of brand awareness and sales strategies, establishing structure and focus within existing and developing markets.

Sales and Marketing Director

•Maximise the retention and profitability of Accounts in line with company aspirations.
•Provide direction and coaching to supporting Key Account Managers.
•Identify and win new business opportunities and increase barriers to exit.
•Increase sales, GP and Net profitability within accounts.

Strategic Account Manager

Autism Concern

Trustee for Autism concern. On the executive board overseeing the administration of the charity and its activities

Trustee

Woodway Uk Limited

Strategic development of sales channels, brand strategy and marketing functions. Development of new and existing high profile contracts. P&amp;L responsibility for sales functions.

Sales Director

Infineer Limited

UK sales of smart card system software and hardware to local government, education and commercial caterers.

UK Key Accounts Manager

Corporate Services Group

Managed serviced and developed business for existing and new clients. Raised profile of the offfice /industrial division with group internal customers.

Corporate Business Development Manager

Guilbert UK Limited

Secured managed and developed major key accounts in the Midlands and East Anglia regions. Retained accounts against fierce competition, by developing strong relationships at senior levels. Assisted general sales team with corporate presentations and product demonstration. Achieved sales and profit targets from 1992 - 1998. Sales champion 1996.

Major Accounts Manager

As the Sales Director for the UK and Ireland at Viking UK, I am responsible for leading a team of sales professionals who offer office supplies, furniture, PPE, packaging, and FMCG solutions to a wide range of customers across various sectors. With omni channel sales revenues in excess of £220m Viking UK is the original disrupter in a traditional market of business supplies and services, helping customers work better in any workplace.

With over 25 years of experience in work place solutions I have developed a deep understanding of the needs and challenges of different workplaces, and how to deliver value-added solutions that meet their goals and expectations. My core competencies include customer relationship management, new business development, business transformation, team coaching and development. all delivered via inspirational leadership. I have successfully implemented,managed and grown some of the best teams in industry, working with some of the largest, medium-sized and small enterprises, public sector organizations, and educational institutions.  My core values are all about providing an outstanding customer experience with creative immersive and positive leadership as well as helping companies evolve to more sustainable, efficient, and cost-effective environments. I am always looking for new opportunities to connect with potential and existing customers, and to share my expertise and insights on workplace solutions.

taplio

The Battle

Penelope Layzell

Peter D'Amery

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