CFO @ Clover Health | Value Creator | Strategic Finance, IT, Supply Chain & International Leadership | Ex @yahoo @theweathercompany @GE @EY | Business Transformation | Scaling Disruptive Tech Companies | Board Member

As an executive technology leader with over 25 years of experience, Peter Kuipers boasts an impressive track record of driving operational performance, executing business transformations, creating disruptive digital platform companies, and leading global finance teams at scale.

Peter is the Chief Financial Officer of Clover Health (Nasdaq: CLOV) leading all financial aspects of the Company, including budgeting, forecasting, financial reporting, and capital management driving financial performance and implementing strategies to optimize operational efficiency. 

As Executive Vice President and CFO at Omnicell (Nasdaq: OMCL), Peter provided financial leadership and strategic vision, helping the company scale from $480 million to $1.3 billion in revenue. Beyond the CFO mandate, he had direct leadership responsibility leading a team of 1,300+ including the Global Supply Chain & Manufacturing, Information Technology, International Business, Corporate Development and M&A organizations – critical pillars in transforming Omnicell into a cloud based platform and SaaS/Tech Enabled Services market leader.

Recognized with the 2018 SF Bay Area Public Company CFO of the Year award, Peter has a proven model of developing world-class finance organizations. He implemented a strategic, partner-centric operating approach at Omnicell – enabling commercial, operational and technology breakthroughs.

As CFO at The Weather Company and Quantcast, he provided financial leadership driving profitable double digit revenue growth through capital allocation, digital platform development, and global expansion.

In prior divisional CFO and executive FP&A leadership roles at Yahoo!, Altera (acquired by Intel), GE, and Akzo Nobel Peter implemented world class financial management and operating rigor to drive business execution at scale. He started his career at EY in audit, IPO services, and M&A due diligence.

Peter has an extensive M&A background, IPO and fund raising experience – managed over 30 transactions with deal values ranging from $20 million to $70 billion, and raised $2 billion+ in equity, publicly traded debt, and credit facilities. He holds a MBA, is a licensed CPA, and completed executive leadership development courses at GE’s Crotonville and Harvard Business School.

Peter Kuipers

Experis

...Spearheaded the complete project lifecycle, overseeing the transition from internal to external support functions, a pivotal step in optimizing operational efficiency. Served as the primary contact between Client Management teams and the 3rd party IT Service Provider.
...Actively engaged in the internal to external outsourcing process, contributing valuable insights to enhance the effectiveness of the transition. 
...Assumed a central role in change management, guiding the team through the intricacies of the transition and ensuring a smooth adaptation to the new service model.

Information Technology Project Manager

HCLTech

Managing Service Delivery and regional P&L of Customer Engagement with the following Role Responsibilities:

...The Face of HCL in front of the Client's Management Team
...Primary Contact between HCL Onshore and Offshore Teams
...Maintain healthy regional P&L while supporting global P&L
...Supporting new business initiatives 
...Talent Management of support teams
...Client's point of contact for escalations, service interruptions, and change management
...Lead support teams in meeting SLAs

Service Delivery Manager - Client: PepsiCo

Compugen Systems, Inc.

Conducted onboarding of a large international contract involving 6 IT Services with engagements throughout North America. The services included but were not limited to:
...New Device Deployment
...Tech Dispatch Services
...LAN Monitoring and Support Services
...IMAC Services
...End of Life Services - Recycling of expired equipment
...Contract Governance and Client Relations as the Service Delivery Manager

Directed the following:

...Transition Project - Managed Transition project utilizing Agile and Predictive Project Management disciplines
... Architected process solutions utilized by internal support teams and 3rd party service providers
... Oversaw creation of eBridge and automation solutions which tied in the client's and internal ITSM tools
... Conducted internal and client-facing meetings in providing governance to client
... Served as Change Manager for scheduled and emergency changes
... Designed functional metrics reporting for 6 different IT services

Information Technology Project & Service Delivery Manager

Quest Diagnostics

... Directed strategic and day-to-day leadership of onsite and remote operations supporting online, eCommerce, and interface products on behalf of Doctors, Medical Clinics, and Hospitals
... Cut operating expenses by $250K annually by offshoring support functions to India while consolidating support locations in the US from 5 to 4; corrected 19,000 misrouted by overhauling the IVR Phone Tree
... Collaborated as a key stakeholder in projects delivering new products and updates to existing products; partnered with vendors, engineers, developers, and project managers to deliver new or revised support processes
... Opened a new site in Hyderabad India, staffed the location with a team of 8 analysts, and directed training and transition of work which enabled Follow the Sun Coverage
... Achieved $1.4M annual cost savings by outsourcing 37K Non-PHI Calls to IT Outsourcing partner; co- authored Request for Proposal (RFP), performed cost savings analysis, managed Vendor SLA performance, and prepared Executive Summary Presentation for Executive Team

Sr. IT Operations Manager: Healthcare Technology and Analytics Solutions

MV Transportation

Contract to Hire: Contracted by Accretive Solutions 01/2016 - 03/2016
Employee 05/2016 - 08/2016
... Directed User Support Operations Assessment project, created to analyze the state of the customer's end-user-facing support organization
... Analyzed performance capabilities and utilization of ITSM tools and made data-driven recommendations for upgrades and replacement
... Built a new Staffing Model and forecasted future contact trends to institute action plans that improved the Service Desk, created an Operating Budget to support the plan
... Issued RFPs (Request for Proposal) to Vendors to replace ITSM tools and Telecom Upgrades
... Presented findings to client’s “C” Level Executives and Board of Directors

Senior Service Desk Manager

... Directed IT support organization of over 100 onsite and remote analysts, individual contributors, and managers based in the United States and Canada
... Raised Gross Margin from 27% to 49% of 20+ Managed Service and Time | Material Contracts producing $40M in revenue. Increase achieved through strategic staffing and internal promotion, driving efficiency, reducing operational expenses

Operations Manager, IT Services | Clients: Texas Instruments, Neiman Marcus

... Raised Gross Margin from 27% to 49% of 20+ Managed Service and Time | Material Contracts producing $10M in revenue. Increase achieved through strategic staffing and internal promotion, driving efficiency, reducing operational expenses
... Pioneered a Quality Assurance program that increased first call resolution by 90%; instituted objective-based criteria, linked quality to individual service goals, built the score tracking system, authored the criteria document, and secured buy-in from client management and executives
... Created Chat Support, built support process, authored Support and Training Documentation  
... Transformed failing Help Desk organization by architecting a vision, transformation strategy, and establishing partnerships with key contributors, empowering individual ownership, implementing accountability measures, and managing ongoing results 
... Trimmed Mean Time to Resolution (MTTR) from 3.5 to 2.9 days
... Championed excellence in service by rehabilitating struggling Production Stop Support, Automation Support, Mobility, and VOIP Team, which resulted in a 70% increase in customer satisfaction, attaining a 98.2% overall customer satisfaction rating
... Earned the 2013 Annual Texas Instruments Supplier Excellence Award

Sr. Service Desk Manager

Buchanan Technologies

... Managed a team of 20 Level 1 and Level 2 agents providing Point of Sale (POS) Support
... Realigned staffing to call volume. Reduced abandoned calls by 60%

Service Desk Manager

Xerox - Affiliated Computers Services: Client - The Walt Disney Company

... Oversaw onsite and remote Team of 25 Level 1 Help Desk Analysts based in Dallas, TX and Orlando, FL; managed DR staff of 15 analysts
... Saved $80K in Contract Penalties monthly by meeting Key Service Goals with 40% less staff; goal achieved through overhaul of staffing model
... Conducted Disaster Recovery exercises and recovery operations; tested back up PBX menu picks to ensure functionality, re-routed calls from Florida PBX to Dallas using AT&T Business Direct

Service Desk Supervisor - Client: The Walt Disney Company

Many IT Operations experience poor performance, longer times to resolve issues, low customer satisfaction, and loss of money. Or complacency from poor leadership sets in. Either way, people burn out, disengage, and quit! 𝗗𝗢𝗡'𝗧 𝗟𝗘𝗧 𝗧𝗛𝗜𝗦 𝗛𝗔𝗣𝗣𝗘𝗡 to your company! There's too much at stake! 

🛑𝐍𝐨𝐰 𝐢𝐬 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐚𝐜𝐭!

Here's where I come to your rescue. I am a proactive Sr. IT Operations, Service Delivery, and Project Leader who can transform teams and keep them running at a steady state post-transition.

A change architect who leverages the best in people, processes, and technology. I bring organizational excellence by driving efficiency, slashing operating expenses, and raising customer satisfaction!  
 
I instill cross-functional accountability and establish collaborative partnerships. 

➡️𝐈'𝐦 𝐚 𝐒𝐮𝐛𝐣𝐞𝐜𝐭 𝐌𝐚𝐭𝐭𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐖𝐢𝐭𝐡 𝐓𝐡𝐞 𝐅𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:

➡️ 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

✅Project Management Professional - PMP
✅Certified ScrumMaster - CSM
✅Six Sigma Green Belt
✅ITIL 4 Foundations

➡️ 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

- IT Operations 
- IT Service Delivery
- Project Management (Waterfall & Agile)
- IT Vendor Mgmt.
- ITIL Methodologies
- Six Sigma Methodologies
- Organization Leadership
- Coaching & Mentoring
- Change Management
- Communications
- Outsourcing (From RFP to Onboarding)

➡️𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒

✅ Raised Gross Margin from 27% to 49% of 20 Managed Service Contracts generating $40M of revenue per year.

✅ Project Manager for onboarding a global client. Scope included 3 countries, multiple third-party vendors, and 6 different IT services. The services included IMAC, network support, dispatch, PC imagining and deployment, and end-of-life hardware disposal.

✅ Built new remote sites offshore enabling "Follow the Sun" support.

✅ Saved $2.4M per yr. in operating expenses by consolidating multiple team locations

✅ Featured Speaker at Conventions and interviewed by media outlets as a Subject Matter Expert. 

➡️𝐂𝐥𝐢𝐞𝐧𝐭 𝐓𝐞𝐬𝐭𝐢𝐦𝐨𝐧𝐢𝐚𝐥

"Mike is a solid manager, providing a good blend of approaches to leading a support team. He focuses on building efficient processes backed by training, and partners well with customers to solve problems. He creates a well-organized support team, with empowered leaders and individuals who know their role." 

➡️Brandon Cass, IT Partner -Texas Instruments

🛑𝐒𝐭𝐨𝐩 𝐥𝐨𝐬𝐢𝐧𝐠 𝐜𝐥𝐢𝐞𝐧𝐭𝐬, 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬, 𝗼𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐚 𝐟𝐚𝐢𝐥𝗲𝗱 𝐈𝐓 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧! 𝐋𝐄𝐓'𝐒 𝐂𝐎𝐍𝐍𝐄𝐂𝐓!
email: mmehterian@gmail.com

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