Leverage Accelerator

The Leverage Accelerator is a training and mentoring company that works with exceptional coaches, facilitators and trainers to achieve more income, impact and influence. 

We support our clients to:

✅ Build a pipeline of ideal clients and sell valuable solutions
✅ Transform unique selling points into impactful program
✅ Increase influence and reach to attract more clients
✅ Implement simple systems so they're working marker, not harder

Co-Founder

The Skills Lab

Since founding in 2011 as a Learning & Development consultancy, we've supported people, teams and organisations to thrive in a complex and changing world by helping create cultures for learning, growth and effective working relationships.

We've worked with businesses, governmental bodies, NGOs, charities and schools to design and run bespoke solutions to organisational needs.

Through our partnerships, we've worked on:

• 𝗧𝗲𝗮𝗺 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 projects in companies like Netflix, Red Bull and SC Johnson
• 𝗦𝗼𝗳𝘁-𝘀𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗰𝗿𝗲𝗮𝘁𝗶𝘃𝗶𝘁𝘆 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 for managers in organisations like Siemens, Accenture
• 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗰𝗵𝗮𝗻𝗴𝗲 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀 in government bodies such as the Ministry of Justice, and the Competitions and Marketing Authority
• 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝘁𝗶𝗮𝗹 & 𝗼𝘂𝘁𝗱𝗼𝗼𝗿 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝘁𝗿𝗲𝗮𝘁𝘀 for young people from marginalised backgrounds in the UK and across the MENA region for the likes of the British Council
• 𝗗𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴 𝗲𝗺𝗽𝗹𝗼𝘆𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗯𝗼𝗼𝘁𝗰𝗮𝗺𝗽𝘀 for new starters in the digital sector with boutique digital agencies such as Made by Many, UsTwo and Beyond
• 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗟&𝗗 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 such as Abracademy and PVL to develop their learning products
• 𝗥𝗮𝗽𝗶𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀 for 30+ charities during the pandemic to redesign their programme delivery.

Co-Founder and CEO

Abracademy

Abracademy's mission is to bring more magic to the world and it does it through learning and development programs, which powerfully combine magic and facilitation. 

I support Abracademy in designing, developing and delivering experiential learning workshops. I work with clients, magicians and neuroscientists to create, facilitate and train others to facilitate workshops using magic and magical experiences as a canvas for personal and organisational growth.

Brewer of Ceremonies aka Learning Designer and Facilitator

Interim Head of Learning 

MURAL

Sub-contracted by MURAL to support their high-value client's design and facilitate on MURAL

Expert on Demand

Flipside Programme London

Flipside is a 12-week full-time programme that supports young East Londoners to develop the skills and mindsets that prepare them for their first steps into digital careers. Funded by The London Legacy Development Company and co-created and delivered in partnership with a group of digital agencies to offer an alternative route to employment that will meet the needs of local digital agencies.

Responsibilities include:
•  Project management of programme development and delivery, including coordination of project partners
• Facilitating the co-creation process to develop a modular learning experience 
• Production of course content, including the development of a bespoke competency framework
• Production of course handbooks for students and course trainers
• Development of evaluation framework to review outcomes, sustainability and scalability

Programme Director

Ada. National College for Digital Skills

Ada is the First National College for Digital Skills that equip young people with academic, entrepreneurial and technical skills to be tomorrow's future Pioneers through an innovative curriculum.

Responsibilities included:
    ● Setting up and running the Physics department 
    ● Designing and delivering self-leadership programmes and well-being retreats that helped
        to develop the whole student. This also includes staff training.
    ● Involved in creation and maintenance of college culture.

Founding Teacher and Head of Physics Department

Spa Special School

Key responsibilities and experiences
     ● Chaired Education committee and sat on head teacher appraisal committee
     ● Led on improving the effectiveness of the Governor Body
     ● Led on redrafting school vision
     ● Chaired disciplinary hearing. Representing school though appeal hearing and a 
        successful employment tribunal.

Governor

Spark+Mettle

     ● Founding trustee of an 'aspiration agency' which supports marginalised young 
        people flourish through a range of well-being and employability workshops and long-
        term programmes.
     ● Provide support on strategic direction
     ● Support and Challenge CEO
     ● Stepped down as Trustee after a collective decision was made to merge Spark+Mettle into a 
        The Goodall Foundation where its work continues.

Founding Trustee

Teach First

Intrepreneur and Programme Director for various pilot programmes. Learning and Development was a core part of my roles. I designed, and trained others to deliver, leadership development experiences. 

Responsibilities included:
     ● Programme Director for a Governor 'Impact Programme' - a strategic ‘test and learn’
        project with £0.5 million budget. Lead a team to comprehensively design, deliver and
        evaluate the programme. This includes marketing and recruitment for programme.
        Consulted with key audiences to develop a robust and validated model including the
        creation of an Advisory Group made up of the country’s leading experts in school
        governance to inform the shape of the programme.
     ● Oversight of Leadership Development content focusing on the 'being' of leadership -
        using self-awareness to have more personal and professional impact. 
     ● Co-designed and Project Managed Teach First’s inaugural ‘Innovation Weekend’ – a 
        crowdsourced idea hack event
     ● Other Pilot programmes included School Impact Projects which used Service Design
        Thinking and Appreciative Inquiry to support school leaders conceive, plan and deliver
        change management programmes.
     ● Organised international study visits for teachers.

Senior Officer

Various Schools

Supply Teacher

Program Design Coach | Geeking out blending learning design with entrepreneurship to scale impact

I work with self-employed consultant coaches, trainers and facilitators to create more sales opportunities and scale their impact. We match expertise with market needs to create premium offers that are easier to market, sell and deliver.

My clients already get results for their clients but might still:

❌ Find it hard to stand out despite being better than their competitors
❌ Overwhelmed packaging their expertise into proposals
❌ Frustrated by reinventing the wheel every time 
❌ Annoyed they're not paid what they're worth
❌ Experience imposter syndrome
❌ Feel stretched over-delivering

And they want to:

✅ Feel confident charging more for premium service
✅ Build a more sustainable six-figure business
✅ Have more impact doing work they love

I've gone through frustrations myself.

Since 2011, I've run my own Learning & Development consultancy. And for years, I struggled to package, market and sell the value of what I did.

This is despite being an expert. I had:

• Invested tens of thousands in my professional development. 
• A track record of getting client results on leadership development, team development, organisation change, and service design projects in the tech, finance, public, charity, and education sectors. 
• Designed & delivered thousands of learning experiences, workshops and training as a volunteer, educator, employee, and freelancer since 2001

Turns out: I was expert in my craft but not an expert in meeting market needs

No one had shown me how to 'commercialise' my learning design expertise. And when I did sell my services, I either subcontracted at lower rates than I knew I was worth; or I wasted time reinventing my process, making my services less profitable. So there were times I had no work OR burned out because I was saying "yes" to everything that came my way. 

I wanted to put myself 'out there' but I felt stuck 😵‍💫

The turning point was when I started consulting with other L&D companies. I overhauled their learning production processes using my streamlined methods. And during the pandemic, I adapted the process to support 30+ charities through the digital transformation of their learning programmes.

More focus allowed me to market, sell, and deliver my services more easily 📈

Since April 2022, I've been working with self-employed trainers and facilitators to avoid my mistakes.

Book a Clarity Call to see how our approach can help: https://www.leverageaccelerator.co/

Pedram Parasmand

I built a workflow that lets me design curriculum in hours instead of days. And I want to show it to you so you can copy it.

In this video, I share my process and show you exactly how I use Mural, Notion, and a dedicated ChatGPT project to speed up curriculum design without losing any of the craft that's taken me 25 years to develop.

But most exciting of all:

I share the exact set-up of my ChatGPT project and my “mega prompt” that turns a brainstorm into a polished script that’s 80% done.

Video was too long for LinkedIn :( So linking in the comments

Program Design Coach & Facilitator | Geeking out blending learning design with entrepreneurship to have more impact | Sharing lessons on my path to go from 6-figure freelancer to 7-figure business owner

I’m in a season of widening my view. 
And I’m curious who’s shaping the conversations I haven’t heard yet.

I’ve been posting here for 3 years now.

I’ve shared stories from 25 years of facilitating and 14 years of running a training and development business. LinkedIn even handed me a Top Voice badge, though I still feel like a small potato in the grand scheme of things.

I’ve met brilliant thinkers during that time.

A few have become trusted friends and peers. But now and then, I notice my feed narrowing a little. And I’m ready to invite in perspectives I haven’t heard yet.

Fresh thinking doesn’t happen in familiar places.

💬 𝗪𝗵𝗼’𝘀 𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗯𝗼𝘂𝘁 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝘁𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝗰𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗼𝗿 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 (𝗰𝗿𝗮𝗳𝘁 𝗮𝗻𝗱/𝗼𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀) 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?

Could even be someone in an adjacent space whose thinking influences or inspires you.

--

Would love to take your thoughts on this: Nathy Ravez, Mehdi En-Naizi, Said Saddouk, Alexandre Eisenchteter, Jan Keck, Kirsty Lewis, Myriam Hadnes,  Julia Slay, Perle Laouenan-Catchpole, Anamaria Dorgo

JSESSIONID

li_at

Talks about #facilitation, #learningdesign, #businessdevelopment, #learninganddevelopment, and #traininganddevelopment

Consultant | OD & Leadership development | Facilitator Mentor | Certified Experience Designer & facilitator | Podcast Host: "There's a workshop for That |

On a mission to help teams work better together !

✨ Facilitate Like Magic | Helping You Wow Your Audience Online | Virtual Engagement Wizard | Miro Hall of Famer | Geek-in-Chief

I💖Cards | Deck Builder for Trainers & Consultants

Spark engagement & deep connections - without making them cringe ✨ Facilitation Trainer | Workshop Facilitator | Experience Designer | TEDx Speaker | Upcoming Author of “Ice Melters” | Enthusiastic Camper 🏕️🇩🇪🇨🇦

Founder of School of Facilitation. Teaching workshop design, fantastic facilitation & training trainers make my 💜 sing. Podcaster|Host of Gatherings & the community pod|Flourishing Facilitator.

Facilitation Evangelist || Podcaster || Writer || PhD in Behavioural Economics ✨ Building collaborative cultures, one workshop at a time

🚀 Facilitator and trainer - Facilitation 101 ✨ Research and strategy consultant 🌱 Coach for individuals and teams

Founder | Designing and facilitating online experiences that connect remote teams. No matter the size 🌱 Follow for insights on helping remote employees feel connected, valued, and engaged at scale.

I turn groups of people into communities that learn 🌱 Building Handle with Brain and L&D Shakers 🌱 Hosting Mapping Ties 🌱 Writing IRrEGULAR LEtTER

Sometimes, the biggest wins come when you experience your own medicine.

Over the past few weeks, this client had been deep in refining their offer. Like many experienced coaches, he was chasing the perfect version, trying to think their way to clarity.

Sometimes, what you need isn’t another journaling session.

During our mentoring work, something shifted. He realised that “perfect” was actually the problem. The real progress came when they stopped polishing and started testing.

The very same thing he tells his clients

His reflection says it all:

"𝘕𝘰𝘵𝘩𝘪𝘯𝘨 𝘪𝘯 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥 𝘤𝘢𝘯 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘰𝘶𝘵𝘴𝘪𝘥𝘦 𝘱𝘦𝘳𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦... 𝘦𝘹𝘤𝘦𝘱𝘵 𝘢𝘯 𝘢𝘤𝘵𝘶𝘢𝘭 𝘰𝘶𝘵𝘴𝘪𝘥𝘦𝘳... 𝘠𝘰𝘶 𝘢𝘳𝘦 𝘢𝘣𝘭𝘦 𝘵𝘰 𝘴𝘦𝘦 𝘸𝘩𝘢𝘵 𝘐 𝘤𝘢𝘯’𝘵… 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘐’𝘮 𝘤𝘢𝘶𝘨𝘩𝘵 𝘶𝘱 𝘪𝘯 𝘪𝘵.”

That’s why even the best coaches need mentors.
Not for answers, but for perspective and experience

The broader you try to be, the less people understand what you do.
Specificity isn’t limiting. It’s liberating.

One of my clients used to introduce herself like this:
“𝘐 𝘥𝘰 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘬𝘪𝘭𝘭𝘴 𝘧𝘰𝘳 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦𝘴.”

Which basically translates to:
“𝘐 𝘦𝘹𝘪𝘴𝘵. 𝘗𝘭𝘦𝘢𝘴𝘦 𝘩𝘪𝘳𝘦 𝘮𝘦 𝘧𝘰𝘳… 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨?”

Then she switched to:
“𝘐 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩 𝘸𝘰𝘮𝘦𝘯 𝘪𝘯 𝘵𝘦𝘤𝘩 𝘪𝘯 𝘳𝘰𝘭𝘦𝘴 𝘵𝘩𝘢𝘵 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘪𝘯𝘧𝘭𝘶𝘦𝘯𝘤𝘦 𝘴𝘦𝘯𝘪𝘰𝘳 𝘴𝘵𝘢𝘬𝘦𝘩𝘰𝘭𝘥𝘦𝘳𝘴.”

Suddenly, everyone got it.
She filled her pilot program.
And even people outside her niche recommended her

When you talk to everyone, no one listens.
When you talk to someone, everyone gets it.

♻️ Share this with the coach who still says they “help people unlock potential.”

🚫 Who’s brave enough to admit they’ve been guilty of vague positioning before?

P.S. I would actually say ‘I help people, teams and organisation”

Most coaches & consultants chase clients.
Me: I chased systems (and finally got my life back.)

Because the truth is: no amount of referrals or marketing fixes a broken backend.

With 14 years in business having delivered everything from 6-figure B2B contracts to £50/h B2C coaching, this carousel shows how I stopped winging it. And how I started building a real business around my expertise.

If you're tired of feeling like a glorified employee in your own company, this might help.

Freedom isn’t about doing everything yourself.
It’s about designing a business that works when you don’t.

~~
What’s one system or process you wish you’d set up sooner?

Ultimate guide to turning your expertise into a business

I only reached the viewpoint because a stranger removed all my options.

Most coaches and facilitators don’t notice how much momentum they lose carrying the weight of too many options.

You’re not stuck because you lack ideas.
You’re stuck because you have too many paths you could take.

~~

💭 What’s one decision you made quickly that moved your business further than overthinking ever did?

I used to spend months “getting ready.”
But it wasn’t preparation, it was hesitation disguised as progress.

We convince ourselves we’re being productive when we’re actually just avoiding visibility.

If you’re stuck in “getting ready” mode, here’s what it looked like for me and what do to do instead.

1. Another certification
2. Overplanning every move
3. Branding and website tweaks
4. Building systems before clients
5. Rewriting your service options (again)

Because:

- Credentials don’t close clients
• Planning is fear in a fancy outfit
• No one hires you for your fancy logo
• If you can’t fill a calendar manually, a funnel won’t save you.
• You’re unclear on your offer because you’ve avoided what matters

Progress comes from speaking to your ideal clients DAILY!

We’ve now worked with 100+ coaches, consultants, and facilitators.

The ones who embrace this truth start booking calls within weeks — and making sales soon after.

Stop preparing.
Start talking.

That’s where confidence (and clients) come from.

~~

♻️ Share this with the coach friend still “working on their website.”

💬 What’s the most seductive “productive” task that’s really held you back?

Custom proposals feel like the “professional” thing to do.

They look flexible. 
They feel personalised. 
They even seem premium.

So why do they secretly burn you out, drag out sales, and make it harder to win yeses?”

👉 I broke it down in this carousel: why custom proposals burn you out, and how defined programs win more yeses (with less effort).

Swipe through to see the flipside of proposals. And the smarter way to package your expertise.

⚡ What’s been the biggest drain on your energy: proposals, sales calls, or delivery?

Hidden reasons why custom proposals do more harm than good

I thought saying yes to everyone was smart business. It was actually emotional insurance. 

Fear of missing out disguised as strategy.

A few years ago, I was saying yes to everything.

At one point, I was doing all of these at once:
• Designing social justice retreats for social workers
• Running a service design project for a consortium of major UK employers
• Delivering a communication skills program for managers in a tech scale-up
• Leading an employability bootcamp for marginalised young people
• Managing a monitoring and evaluation project for a charity

All different clients.
Different goals.
Different setups.
And it was draining.

Every yes felt like an opportunity.

But each one chipped away at my time, focus, and authority.  I told myself I was building momentum.

Really, I was running on fear.

Fear that if I said no, there’d be no work.

Because I never had a marketing plan. I had been lucky that work came to me. But I had no control over it. The wake-up call came when those projects all ended.

And I faced my fear. No new business,

I realised I didn’t have a business.
I had a string of gigs.

So I decided to figure out how to market.

I was told I needed to niche. But as a proud generalist, I was reluctant. Then the pandemic hit, and I accidentally niched. Digital transformation for charities.

And that’s when everything changed.

When people knew what I did and for whom, new opportunities started compounding. I was busy again, but it wasn't so draining.

Work became easier to win,
Easier to deliver,
And far more fulfilling.

I've since niched more intentionally

Turns out, saying no isn’t closing doors. It’s choosing which rooms you actually want to walk into.

You stop being replaceable the moment you stop being available to everyone.

♻️ Share this if you’ve learned the power of saying no.
🧠 What’s one “no” that made your business stronger?

What if “engaging the room” is the worst thing you can chase?
Most facilitators never notice the fallout.

Here’s a better foundation you can start building your business on today.

I used to think...

If people are leaning in, laughing, nodding, I’ve done my job. Maybe that's a hang-up from when I was a teacher, craving engagement from the pupils.

But when the follow-up fizzled?

The change never stuck, I realised I wasn’t designed for what happens after the room, which is WHY I do what I do!

The problem isn’t energy.

It’s that most sessions are built to be memorable, not meaningful. All vibes, no scaffolding.

And that’s why clients don’t come back.

Not because you weren’t good. Because nothing good lasted. Unless it's intentionally designed for.

Going back to theory

The unseen architecture that makes outcomes inevitable is the Kolb learning cycle

1. CONCRETE EXPERIMENTATION

Learning begins when you give your participants with a genuine experience.

2. REFLECTIVE OBSERVATION

Help your participants step out of the moment to spot the patterns, surprises, or “uh-oh” moments.

3. ABSTRACT CONCEPTUALISATION

Help them connect the dots, name the insight, and shape the takeaway.

4. ACTIVE EXPERIMENTATION

Give space for your participants to plan how to apply their insights into action beyond the session

So the session feels great, yes.
But more importantly, it works.

That’s when people start saying your name in Slack threads, recommending facilitators that make an impact. Not “the one who took us on a fun day out.”

~~

♻️ Share this with someone who’s ready to build more than a feel-good moment.

Have you used the Kolb learning cycle of plan for impact? 👇

One of our clients was a true generalist. 

But once she narrowed her focus to the people she helped most and enjoyed working with most. Everything shifted.

Clarity made her memorable. And once people knew exactly who she served, the referrals started flowing on their own.

I used to think sales happened on the call.
Until I realised, by then, it’s already too late.

And now sharing this with 100+ coaches and consultants, I’ve seen this small shift unlock more yeses with no sleazy tactics.

When I stopped replying on associate work

I thought selling meant getting someone on a call and convincing them to buy. But honestly, I didn’t even know how to get them on the call.

I pitched my services in posts (& cold DMs for a time)

Sure, I got some responses. But it was a lot of push, with very little payoff. And soul destroying. And still didn't get me where I wanted to be.

Now?

When someone jumps on a call, we’ve already built trust. The stakes are lower, the conversation flows. And while not everyone becomes a client, I’m having more of the right conversations.

More conversations = More opportunities.

So what changed?

I focus on simple, no-pressure touchpoints that open doors naturally:

✔️ Inviting people to market research calls when I’m shaping a new offer
✔️ Engaging thoughtfully on posts
✔️ Writing posts that spark conversations
✔️ Moving public comments into private chats
✔️ Offering resources that might be useful

And when the fit is right:

✅ inviting them a structured conversation to share a strategy and see if that's something they want help implementing.

see if that's something they want help implementing

Sales doesn’t start with the pitch.
It starts with the person.

~~

♻️ Share if you’ve ever felt stuck trying to “sell on the call”

What’s helped you shift from cold pitching to warm, natural conversations? ✍️

I’ve talked myself out of sales.
Thinking I needed to explain my expertise.

Here’s why the less you talk, the more expert you sound, especially as a coach or facilitator.

For years, I did what most do.

I filled the silence with explanations, frameworks and stories. Believing credibility came from clarity.

And to be fair… it worked.
I still got clients.

But every call felt heavy, like I was dragging the conversation uphill.

Then, in 2021, after 10 years in business, I decided to get some sales training that completely reframed it.

The best sellers weren’t performing.

They weren’t pitching.
They were listening.

They asked short, clean questions.

Then stopped talking. And somehow, that silence did the selling. Because in that space

The client starts thinking.
They reveal what they really need.
They begin to convince themselves.

That’s when I realised:

It's basically the same skills we use in coaching and facilitating. And the sale doesn’t happen through persuasion. It happens through gravity.

The coaches & facilitators who get the most sales are like black holes.
They don’t chase.
They pull.

~~

♻️ Share this if you’re learning that silence can sell.
🎯 What’s one question you ask in discovery calls that always pulls people in?

Many coaches and consultants new to marketing are stuck thinking more content = more clients.

It’s not true.

The truth? You’ll get traction 10x faster by simply **having real conversations**.

Whether you’re starting out or years in, relationship-based marketing will outperform content every single time.

We’ve seen it again and again, 
especially with service-based businesses.

Facilitators, trainers, consultants… we’re already human-centric.

So why try to automate connection when it’s our biggest advantage?

When you lean into genuine relationships, not just algorithms, the results speak for themselves.

Connection first. 
Content second. 
Always.

👇 Do you think relationships or content matter more in growing your business?

When you’re versatile, it’s easy to believe that staying broad means more opportunity.

But the real trap is thinking that narrowing your focus makes you lose. When in reality, it’s the only way people can truly see you.

If your message isn’t clear, your market can’t connect with what you do, who you help, or why it matters. Clarity isn’t a limitation. It’s what unlocks momentum.

.

.

.

Watch the full conversation on YouTube: https://lnkd.in/ehnd4_Tv

You don’t need more ads to get traction. 

If your ads aren’t working, it’s not because you need a bigger budget, it’s because you need more real conversations.

Authentic Outreach builds clarity, momentum, and trust long before paid traffic ever can. And when you do choose to run ads later, every dollar goes further because the groundwork is already in place..

the Facilitainer

What Is The Facilitainer All About?
Experience virtual events like never before. Welcome to a realm where every online workshop and webinar becomes an interactive celebration of learning. Elevate your Virtual Facilitation with the Facilitainer.


Who Is the Facilitainer?
I’m Said, the Facilitainer. Inspired by boring online events, I took action. Using tools like Miro, OBS Studio, Stream Deck, Mentimeter, Zoom, Butter, I ensure online gatherings aren't just informative but engaging. Together, we'll make your virtual events memorable.


How Can I Assist You?
🪄 Training Sessions: Navigate online platforms with ease.
🪄 One-on-One Coaching: Enhance your virtual events and connect better.
🪄 Consulting: Strategize for impactful virtual events.
🪄 Event Hosting: Experience interactive events, game nights, and more.


Who Benefits from My Services?
Tailored for Virtual Facilitators, Professionals, Teams, and Communities. Whether you're in L&D or Content Creation, I'm here to assist.


Why Choose The Facilitainer?
Virtual experiences, redefined. It's not just about participating; it's about leaving an impression. Whether a training or a community event, stand out with the Facilitainer.


How To Overcome Virtual Hurdles?
The virtual space has challenges, but with me, they become opportunities. Let's infuse sessions with entertainment and make every event unforgettable.


How to Connect with The Facilitainer?
🌍 Explore More: theFacilitainer.com
🗓️ Book a free Introduction Call: thefacilitainer.com/get-in-touch/
✉️ Email: said@theFacilitainer.com
💬 Message Me: Reach out on LinkedIn

Let's make every virtual interaction memorable.

Facilitainer

Trainer

Facilitator

Vodafone

💫 Quality Management | Speech Analytics | Incentives | Customer Surveys | Customer Service 💫

💡 Conduct root cause analyses using contact analysis tools such as Verint Speech Analytics and NICE Speech Analytics and derive corresponding measures.

💡 Develop and implement evaluation tools and knowledge tests for all contact channels in customer service.

💡 Administer, develop and analyze cross-functional metrics and survey methods for customer satisfaction, including after-call surveys and Net Promoter Score.

💡 Analyze customer feedback to derive measures for improving customer service.
Conduct internal calibrations and Voice of the Customer workshops.

💡 Derive and implement quality improvement measures for internal and external employees to increase customer satisfaction.

💡 Design and conduct workshops, including Design Thinking, to improve quality in customer service and customer satisfaction.

💡 Develop and implement incentive and motivation campaigns and feel-good measures for internal and external employees.
Create dashboards and scorecards to manage internal and external customer service.

Quality Specialist Enhancement in Customer Service

Unitymedia

💫 speech analytics | root cause analytics | process improvement 💫

💡 Conduct root cause analyses using Verint and NICE Speech Analytics speech analysis tools.

💡 Tune the speech model and continuously improve the speech analysis.

💡 Derive and recommend quality improvement measures for the customer service departments using Verint & NICE Speech Analytics.

💡 Implement a quality management system for service provider control in NICE Speech Analytics.

Speech Analyst in Customer Service

💡 Establish and develop a quality management system.

💡 Conceptualize and implement a service provider control concept.

💡 Qualitative control of service providers / external call centers.

💡 Conduct internal and external quality circles.

💡 Develop, track & trace (quality) KPIs.

💡 Develop a quality dashboard for qualitative control of internal and external areas.

💡 Qualitative control of external partners in customer service.

💡 Administer, develop and analyze cross-functional customer satisfaction surveys, including call completion surveys and NPS.

💡 Continuously develop and improve processes and systems.

Quality Auditor im Customer Service

Walbusch Walter Busch GmbH & Co. KG

💡 Establish and develop a quality management system.

💡 Conceptualize and implement a service provider control concept.

💡 Conduct internal and external quality circles.

💡 Develop, track & trace (quality) KPIs.

💡 Design scorecards.

💡 Create MysteryShopping scenarios and conduct MysteryCalls.

💡 Conceptualize trainings and create training materials.

💡 Prepare and conduct trainings.

💡 Develop training and quality improvement measures.

💡 Create articles and maintain the knowledge management system.

💡 Develop and conduct knowledge tests.

💡 Serve as a subject matter expert.

💡 Control intraday operations.

💡 Control service providers.

Coordinator Quality & Steering in Customer Service

Deutsche Post Customer Service Center

💡 Conduct regular quality circles.

💡 Coordinate the quality assurance team.

💡 Derive, track & trace quality improvement measures.

💡 Conduct internal audits and prepare for external audits/certifications.

💡 Derive questions for monthly knowledge tests.

💡 Create knowledge tests and administer the Moodle tool.

💡 Analyze and derive measures from knowledge test results.

💡 Monitor calls and written samples (including using NICE QM).

💡 Coach employees.

💡 Develop training and quality improvement measures.

💡 Support knowledge management.

Quality Manager in Customer Service

💡 Conceptualize trainings and create training materials.

💡 Prepare and conduct trainings for new and existing employees.

💡 Develop training and quality improvement measures.

💡 Monitor calls and written samples (including using NICE QM).

💡 Coach employees.

Trainer in Customer Service

Customer Service Agent in Front and Backoffice, and Multiplier

The Facilitainer: Transform Your Boring Virtual Sessions into Engaging, Impactful Experiences 🚀 Expert Trainer & Coach | Creator of Memorable Learning Adventures | Geek-in-Chief 📣 Reach out Today!

Tired of virtual sessions that feel disconnected, low-energy, or like “just another Zoom call”?
I help trainers, facilitators, coaches, and learning professionals design virtual experiences people actually enjoy – and remember.

👉 Whether you lead workshops, deliver coaching, or create learning journeys – I’ll help you make them interactive, high-impact, and energizing.

💡 What I Do
I turn boring online meetings, trainings, and webinars into dynamic, engaging sessions that boost attention, participation, and results.

🔧 How I Help
If you’re dealing with…
• Distracted, passive participants
• Zoom fatigue taking over your sessions
• Tech overwhelm getting in the way

You’ll learn how to…
✔️ Capture attention with facilitation techniques that work
✔️ Use tools like Miro, OBS, Stream Deck, Zoom & Butter without the overwhelm
✔️ Design experiences tailored to your audience, goals, and style

👥 Who I Work With
• Trainers & Facilitators leveling up their virtual delivery
• Coaches & Consultants building standout online programs
• L&D professionals, Instructional Designers, and LxDs crafting engaging learning journeys

🎯 What You Get
• A confident, engaging delivery style
• Smarter workflows that save time and stress
• Participants who are present, active, and eager for more

📬 Ready to make your sessions unmissable?
Let’s talk coaching, training, or consulting.

💬 Message me right here on LinkedIn
🔗 Book a free intro call: thefacilitainer.com/get-in-touch
📬 Grab free resources: join.theFacilitainer.com

Said Saddouk

Fun Fact about Germany:




No Fun in German - Go Back to Work! 😁

"This meeting could have been an email" is sooo 2025. 🥱

Now it's more like: this meeting could have been ... anything else. 😐

Your turn: This meeting could have been _______! 🤷🏽‍♂️

My Miro 2025 Recap aka Miro Wrapped aka Miro Year in Review.

🎶 Best enjoyed with sound on: Smooth like Meow Meow. 🎶

A year of big boards, bold ideas, and a lot of sticky note.

🥳 Big shout-out to Natalie Nedre, Marissa Caputo, Claire Fox, Nicole Kurek, MBA, Eleanor Hooker, Sid van Wijk and the whole #Miro fam! 🥳

Huge love to the Miro community. 💛

And special mentions for my collaborators in crime: Lucie Agolini, Nathy Ravez and Mimp J..

And needless to mention: CNVS 💜 Not a single board created this year that did not have CNVS visuals on it. 💖

Long story short:

I like big boards and I cannot lie.

Your Geek-in-Chief & Miro Hall of Famer,
Said, the Facilitainer

BINGO!  Let's help Jan Keck hit his 2025 goal! 🤓

What if one of the easiest Bingo wins this year is supporting a genuinely good human? 👀

Jan is just 324 followers away from crossing the magical 10,000 mark on LinkedIn. Which would earn him the well deserved title "Micro Influencer".

A goal he's had on his Vision Board Bingo card for ... well, longer than he'd probably admit.

And calling him a Micro Influencer would be an understatement. But I don't make the rules. 🤷🏽‍♂️

Need to be convinced why you should follow? 😐 

A facilitator, trainer, and experience designer who knows how to spark real human connection

↳ His mission: help groups melt the ice without the cringe
↳ Showing people how to make workshops feel alive, inclusive, and human
↳ And he does it all with playfulness, depth, and zero ego

If you're not already following him, you're missing out on one of my favorite people to learn from on LinkedIn.

His sessions are the kind of online workshops that actually make you forget you're online.

If you haven't joined one yet, add that to your own Bingo Card for 2025.

And if you're already following him (or you followed my post and just did) ...

Share it in the comments with a proud little "𝐁𝐈𝐍𝐆𝐎" and get a free high five (or a nod)! 👏🏽

Your support is much apreciated! 💜

Have an awesome day! 😀

Your Geek-in-Chief,
Said, the Facilitainer

Facilitator: "I'll send you into breakouts."
Me: ... THIS! 👇🏽

Quick reminder, cause today Dee asked me this and her mind was blown:

Did you know you can create a QR code for any website in just 2 clicks?

In Chrome:

  → right-click any website
  → "Create QR code for this site"
  → download

Now you've got a scannable shortcut for your slides, screenshares, or virtual camera (hello, OBS Studio 👋)

Takes seconds. Feels like magic.

You're welcome. 😀

Have an awesome day.

Your Geek-in-Chief,
Said, the Facilitainer

I don't have Spotify, sooo ... 🤷🏽‍♂️

📣 Last reminder before we go live!

Two beginner-friendly trainings are happening this week, ready to level up your online sessions fast.

→ OBS Studio Starter Training
Tue, Dec 9 - 8:00 PM CET | 2:00 PM ET

→ Stream Deck Starter Training
Thu, Dec 11 - 8:00 PM CET | 2:00 PM ET

Both events here:

👉🏽 https://lnkd.in/esnnWxR2

Join in and give your setup the glow-up it deserves.

Your Geek-in-Chief,
Said, the Facilitainer

taplio

The Battle

Pedram Parasmand

Said Saddouk

Followers

Posts

Engagements

Likes

Performance ScorePedram Parasmand's LinkedIn Performance

Performance ScoreSaid Saddouk's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Pedram Parasmand

Said Saddouk

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Pedram Parasmand's LinkedIn Performance

Performance ScoreSaid Saddouk's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScorePedram Parasmand's LinkedIn Performance