Paul Conley

Together Achieving Dreams Foundation

Managing Director 

The Conley Group 

- Built a Men’s Mastermind that has helped 17 individuals launch or transform their businesses
-Coach Executives around excelling in leadership, business planning, and significant personal and business growth
- Lead dynamic team leadership workshops and trainings helping create higher quality results for small and mid sized businesses.

Founder/Coach

7 Figure MSP™

Accountability Coach

Tampa Metropolitan Area YMCA

-Mentor and manage a high-performing team of 130+ people, fostering a collaborative and results-driven work environment.
-Transformed and re-organized key operational pieces that has led to a 22% increase in retention and 37% revenue growth since 2021.
Reimagined and developed financial and board development which has led to an increase of 45% in fundraising since 2019.
Launched a leadership development program that aims to increase retention and redesign organizational training

District Executive Director

YMCA of Greater Cleveland

Executive Director

Continuously take on new responsibilities within 100+ year old Cleveland institution. 
Strategically plan and manage all aspects of youth, adult, and family programming for the 12 branch association.
•	Oversee 12 program departments within the YMCA of Greater Cleveland Association.
•	Manage a budget of over $900,000.

Director of Operations Youth Sports

Continuously took on new responsibilities within 100+ year old Cleveland institution. 
Strategically plan and manage all aspects of youth, adult, and family programming for the 50,000 sq. ft. facility that hosts over 11,000 members.   
•	Boosted revenue by 21% with ~ gross profit margin of 30% over prior year
•	Only director of 12 branches to be ahead of 2015 budget year to date
•	Streamlined new marketing strategies within the department
•	Hired 4 part-time employees who have been promoted to full time positions

Program Director, Athletics

Successfully assisted in management and planning of all aspects of youth, adult, and family programming for the branch and supported the Regional Program Director.
•	Increased program registration by 10% from prior year
•	Helped develop youth sports partnership with Cleveland Cavaliers
•	Implemented new communication system that was modeled throughout 12 locations
•	Successfully hired and trained 3 part time staff

Program Coordinator

JPMorgan Chase

Identified customer needs and worked in a team setting to find the best solution to ensure the customer felt comfortable and understood their financial options.
•	Successfully added and maintained over $1 million of deposits annually  
•	Serviced and simplified client needs that attributed to branch being ranked 1st in customer satisfaction
•	Consistently referred business to licenses specialists

Personal Banker

Start a Side Business Not a Side Hustle

I was on the search for something. 

A group for guys where you could develop friendships, learn from one another, help each other. 

A group where people could share their dreams and put actual action behind them. 

A group where experts from all sorts of fields came together to educate and learn from one another. 

And most importantly, a replacement of traditional networking, where true friendships were made. 

Oh yeah, and by the way the group wasn't stuffy, it was filled with fun and social events. 

There was one little problem in my search though....I couldn't find it.

So, I decided to build it.  

If this sounds like what you have been missing, we invite you to apply on my profile, it will be a decision you'll never forget.

Effectively lead a diverse team of 130+ associates and 100+ volunteers in leading a $2.8M operation. 
•	Led the Tampa market in sales in 2019 and improved sales by 15% YTD.
•	Fundraising of $300K cumulatively and highest fundraising year in 2021. 
•	Increased revenue by 10% in 2019 and improved net margin position by 8% YTD.

Copy.ai

Sr. AI Solutions Consultant

Simply Business Apps, Inc.

Co-Founder

Jade Global

Business Development Manager

AltiaTek

Reporting directly to the CEO, helped to launch this startup from the ground up, building all Sales & Marketing processes, GTM plans, tools, partnerships, contracts, and more.

➟ Hired and enabled Sales & Marketing team in the US and Honduras.

➟ Defined revenue streams, ICPs, and sales approach to create a $2M+ pipeline of qualified leads.

➟ Implemented tools and processes to ensure tight alignment between Sales, Marketing, and Customer Success.

Sr. Director of Sales & Marketing, Americas

Plat4mation

Recruited to lead and refresh the US-based Sales function on a 6-month employment contract.

➟ Managed the largest customer accounts, closed nearly $1M in deals and created a $2M+ pipeline of qualified leads.

➟ Mentored and supported individual contributors in the Sales, Marketing, and Delivery teams.

➟ Streamlined Sales processes, established targets/quotas, and defined KPI metrics to quantify our performance.

Director of Sales

Zendicoded INC

I co-founded Zendicoded to provide a framework for the SMB market to modernize operations and supporting technologies.

➟ Established Sales and Delivery partnerships for on-shore, near-shore, and off-shore scalability: 3 Sales partnerships in the US, 2 Sales and Delivery partnerships in LATAM, and 1 Delivery partnership in India.

➟ Booked $630K in 2021 with 4X team growth.

Co-Founder | Startup CEO

Volteo

In 2018, I was recruited to invigorate underperforming sales in North America by directing Sales, Service Delivery, and Operations. I applied people-focused, common-sense leadership that instilled accountability and trust, and propelled the team to achieve target for the first time in company history, driving 300% revenue growth within my tenure.

➟ Enabled 80+ near and off-shore resources (from ESL to technical), establishing all processes and policies.

➟ Attained 98% customer retention with a satisfaction score of 9.1/10.

➟ Recognized by Gartner as a top 20 Elite ServiceNow Partner.

➟ Implemented and transitioned to PEO, increasing employee satisfaction and benefit offerings, and streamlining payroll management.

Vice President, Volteo Digital - Americas

Cask

As a “whale hunter,” I helped customers solve for complex needs through the power of the ServiceNow platform and served as an expert resource to peers on their most challenging accounts.

➟ Closed $3M+ in Professional Services within 10 months and a pipeline of $2M by addressing the needs of large enterprise (Fortune 500) clients. 

➟ Grew existing accounts 30%+ YOY and SecOps, GRC, and HRSD practices by 40% as an individual contributor.

Sr. Account Executive

ServiceNow

Transitioning roles in 2016, I worked closely with customers and prospects to identify key business drivers and provide outcome-based solutions through ServiceNow Professional Services. 

➟ Doubled Professional Services sales in the Southwest—to $20M—through drive, perseverance, passion, and doing what is right by the customer, always.

➟ Boosted delivery output 15% by closely working with the ServiceNow Implementation Partner ecosystem.

➟ Achieved and maintained a Customer Satisfaction score of 9/10.

Services Sales Executive

Within my first role with ServiceNow, I led a remote team and provided delivery oversight to ensure customer success throughout the adoption of the ServiceNow Platform. I quickly transitioned to direct all delivery teams for the Southwest while working alongside Sales and Marketing to help grow customer adoption of the platform. 

➟ Oversaw annual Professional Services revenue of $20M+ and enabled LATAM partnerships for near-shore resources (Mexico, Colombia, Argentina).

➟ Delivered productivity, process, and customer service improvements that enhanced teams, maximized revenue, and achieved objectives through the development of innovative and cost-effective solutions.

➟ Played a key role throughout the end-to-end life cycle, including business process analysis, process management, solutions architecture, rapid development, delivery and production support with strong change control, governance, and a focus on continuous service improvement and customer success.

➟ Validated all Statements of Work (SOW) and Change Orders to ensure successful delivery.

➟ Provided team leadership and KPI-driven performance management.

Delivery Director | West Professional Services Team

TeleTech

I directed TeleTech's global IT Service Management teams to deliver process, governance, systems, and operational support. I led local and virtual teams in Argentina, Brazil, and the Philippines to provide strategic vision, service delivery, life-cycle support, and development for our ever-growing ITSM demands. Additionally, I owned and managed TeleTech's Monitoring, Security, and HR systems (from selection to post-implementation support).

➟ Supported corporate entities in Buenos Aires, Argentina leading local IT operations for 5 call centers in support of 6,000+ people.

➟ Managed IT Operations for 6 Call Centers in Brazil.

➟ Consolidated more than 50 monitoring and security tool-sets down to 5.

➟ Introduced the organization to ITIL as a framework for operating IT business; trained 400+ technical resources on ITIL Foundations.

➟ Modernized ITSM and HR systems through the implementation of the ServiceNow platform.

➟ Significantly increased IT's internal NPS from 5 to 80+ through process overhaul and workflow automation.

Global Director of IT Service Management

As a visionary leader, I have demonstrated success developing progressive strategies that exceed service, quality, growth, and cost targets. 

I leverage diverse functional experience to spearhead the company’s development and growth plan by establishing operational KPIs, and subsequently driving the execution. 

My leadership style is grounded in authenticity, fostering a positive company culture built on trust, respect, and results.

I am particularly invigorated solving business challenges that require energy, technical expertise, and leadership.

Select Key Competencies

GTM AI • GenAI • Change Management • Communication • Contract Management • Contract Negotiation • Customer Relationship Management • Customer Success Leadership • Executive Leadership & Advisory • Finance Management • Governance • International Expertise: LATAM, APJ & EU • Long-Term Planning • Mentoring • Process Improvement • Professional Services Leadership (Sales, Delivery, Operations) • Program Management • SaaS Solutions • Strategic Planning & Execution

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Paul Conley

Andres G. Cook

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