Thunk Ltd.

Working with businesses and organisations across industries. Providing digital product design & research, leadership, strategy, mentoring, hiring design teams, increasing internal design capabilities and design sprint facilitation.
Clients include: Twitter, Reed, NHS, Fine + Rare, Sensat, Babylon Health, Premier Farnell, Forward Partners, Virti Health, FitXR and some other cool start-ups you've not heard of (yet).

Research Partner

NHS Digital

- Design / Research lead for the discovery of a digital prescription concept that was used within the NHS App and in third party apps. 
- Design lead for clinical and data products working in multidisciplinary teams.
- Facilitated numerous co-creation and design thinking workshops, design sprints and profession away days.
- Hosted the ‘Design for Voice’ workshop as part of Leeds Digital Festival 2019.

Senior Interaction Designer

Sky Betting & Gaming

- Implemented Lean UX methodologies as part of the discovery and product design process.
- Established fortnightly user research as standard.
- Persuaded the business to install a £30,000 user research lab.
- Led a team of experience designers.
- Facilitated regular design thinking workshops to generate opportunities spanning the whole sportsbook product.

User Experience Lead

DAZN Group

- Responsible for creating the design and research strategy within the consumer facing business.
- Built a UX team from the ground up.
- Led the team that worked on the responsive redesign of goal.com. Increased key metrics for the live match experience on Goal.com by 48%, whilst notably improving the user experience across multiple platforms.

UX Manager

Senior UX Designer

- Lead UX on an automated home R&D project. Ethnographic research using early adopters of home automation.
- Lead researcher for Home Broadband end-to-end setup experience both on and offline.

Senior Service Designer

Usability Specialist

Orange

- Lead UX researcher of the first batch of Orange apps for release one of the iPhone (in 2007)

- Practicing, evangelising and providing consultation on User Centred Design

- Planning and facilitating usability testing on prototypes for mobile Internet, mobile applications, and web.

- Interaction design, user experience design and information architecture for mobile and web platforms

Design of products and services across mobile and web platforms. Diverse skill-set spanning across all disciplines of UX Design, allowing for cross-functional performance. Core focus was on the design of Orange World mobile portal.

- UI and Interaction designer for Orange Music Player (Symbian App and Web UI).

Product, Interaction & Visual Designer

Australian Broadcasting Corporation

(Short-term contract)

Produced HTML/CSS and Flash content for the Rollercoaster (kids) section of the site. Projects included actionscripting for Cartoon games and creating a media player in Flash.

Web Developer

Timetracer Technologies

Responsible for the design of all on and offline media, including website, company logo and business cards. Acted as usability consultant for the company’s software development team, advising on UI and user experience issues.

Web Designer & Usability Consultant

Brand New Media

Worked individually and in small production teams to design for Web, CD-ROM, Print and Interactive TV media. Working with many large international clients, created and maintained several high profile content managed web sites. Also created company style guidelines and rich media advertising campaigns.

Designer

Designing effortlessly intuitive digital experiences that solve real problems is what drives me. I aim to right the digital wrongs. 

I love analysing the world around us and making sense of how people behave. I use research to inform strategy and design of digital products and services. I have been a multidisciplinary designer & researcher for over 20 years. I have led teams to act as human-centred design evangelists. I focus on collecting insight around user needs to filter to all areas of a business. By balancing business objectives and with the needs of the user, I help design better outcomes. 

My work spans diverse challenges and customers. I’ve built and led design / research teams at Sky Bet and Goal, and in my 23 years in this industry I’ve worked with Orange, NHS, EE, ABC and some pretty cool start-ups (that will soon burst on the scene).

I love making professional acquaintances. Reach out if you want to talk user experience, digital products, design, human behaviour or my personal passions – running and camping. 

► About Thunk –

Thunk transforms businesses with digital product design.

With an ex-Google designer as our founder, we're a bunch of vastly experienced designers and researchers whose focus is the design-led transformation of products and businesses. We deliver true value every day, and form meaningful partnerships with the businesses and organisations we work with. 

We do two things really well:

★ Design world class digital products and services.
Alongside your teams, we create, improve and reimagine the future, using our design-led processes to exceed desired outcomes.

★ Increase the design maturity of businesses and their teams.
With our decades of experience in improving design maturity within organisations, we take teams and companies to the next level.

We've worked with: 
Twitter | Reed | NHS | Farnell | Sensat | FINE+RARE | + Many More

Book a free consultation here https://calendly.com/thunkltd/intro-to-thunk


--

Specialties: User Research | Digital Product Design | Creative Innovation | UX | User Experience | Design Strategy | Project Management | Growth | Mentor | Consultant

Paul Hill

Collaboration Junkie

Humans have always been tribal, based on shared values, and business is no different. 

Referrers are the tribe who appreciate your value but may not fully understand it. They need to be educated.

Partners are the tribe who know your value and can leverage it.
They need to be motivated.

At Collaboration Junkie we work with Agencies, and other businesses where high degrees of trust are needed in their sales process, to develop the skills, systems and processes that allow for the consistent delivery of ideal clients, at the ideal time to buy, from trusted third parties. 

We work with you to turn your Nearbound strategy from something organic (and lets be honest, 'chance' isn't a strategy) to something scaleable. 

It could be building cultures of referrals in your team - so that everyone customer facing feels empowered to gain ideal introductions from your clients.

Or working through our DANCE framework for building successful strategic partnerships so you have all you need to know who the right partners are for you, how to attract them, and then, most importantly, how to effortlessly activate them so they deliver game changing results. 

Delivery can be workshops, online consultancy, 121 coaching, or coming in to be more hands on as a fractional role in your business - all either in person, remotely, or hybrid.

Infinity Nation

Infinity Nation are growth partners for retail brands looking to scale online.

With a particular specialism for helping outdoor, pet, furniture/homeware, and luxury clothing/accessory brands with all things ads, SEO, social and beyond. 

As a Head of Partnerships I ensure the value added to partners matches the amazing results we get for our clients.

I’m of course also on the look out for new partners.

So if you’re a web dev, CRO, or other agency or business supporting this sector, who would be interested in exploring what a genuine partnership could look like, drop me a line.

Head of Partnerships 

Loopli

Infinite security and compliance protection that evolves as your business grows.

Pretty cool right? Yeah, we know it’s a boring subject and there’s a lot that can go wrong, but we don’t want you to worry about that. We’ve got all that covered.

Your Business; Secure By Design

Security should, by design, be woven into the core of your business at stage one to prevent problems; not years later as a problem solving measure. 

To protect your people, you need to combine the right framework with the right technology - and that's what we do.

Head of Partnerships

The Agency Adventure

Supporting The Agency Adventure clients and community with Nearbound strategy - from simple client referral tips to how to scale partnerships and everything in between

Partner in residence

Boardy

Connector

LuMilona

Customer/Member engagement agency (previously advantage benefits) with reach of 1million SMES - adding value to our B2B clients customers through partnerships with global brands.

During the 6 years of the 2 incarnations we not only increased the retention rates and additional revenue streams of our clients but: 
Were top referrer to Regus UK
Worked with Volvo to launch their new models accross their UK dealer network
Delivered 10's of thousands of qualified leads to Yell.com
Worked with multiple global brands to help them access the SME market - Global Payments, DAS, Mercer Marsh, Eon, Experian and more. 

LuMilona works in partnership with brands who want to increase customer or member engagement, and add more value to their audience, through bespoke benefit packages that drive both value and profit back into your business.

From sourcing and managing the partners and benefits that your clients are looking for, to provding the software, systems and communications to support the programme, we use all our experience gained in membership to support your goals. And it's all wrapped around the advice and support that we love to provide. 

LuMilona can be a complete outsourced solution, or we can just provide support where you need it most so you can focus on what you really want to be doing - adding value to your customers.

Founder / Partnership Director

Advantage Benefits

Customer engagement agency helping organisations attract, retain & reward their customers through bespoke, white-labelled benefit platforms that build on our partnerships and collaborations with market leading providers.

Building on 10 years previous experience of sourcing best in the market offerings, and our member and customer engagement with business owners, 'advantage' is a unique customer benefit scheme. It not only adds value to your customers, driving greater loyalty and acquisition, but it can also become a new profit centre for your business where everyone is gaining value.

Co-Founder / Partnership Director

Champions of Small Business

Champions of Small Business was a national initiative dedicated to celebrating & supporting all that’s great about Small Business - which lets be honest is A LOT.

There's a HUGE lack of support and understanding about the needs of modern business owners, and it amazes us that in the UK you need a licence to fish, yet can start a business, be VAT registered and employ people without any idea at all of your responsibilities. 

At the core of Champions of Small Business is a free online resource - providing member engagement through tonnes of practical advice with useful downloads & articles, inspiring content from our thought leaders and ebooks & toolkits for all aspects of business. There's access to exclusive offers and everything you need to start a business, grow your business - or just save some time & stress and make run your business a little bit easier. This is all backed up with an online community with live events and webinars. All gathered from working in partnership with our best in class benefit and content providers. 

I left my position at Champions to focus on my other business interests where I was able to add more value.

Co-Founder

Business Scene

Grew small business membership organisation to 2000 members entirely through Nearbound strategies (35% client referral, 65% partnerships)

Business Scene’s mission was to create the perfect environment to start, grow and maintain a business so that small business owners, wherever they are in their journey, not only feel supported but have all the tools needed in order to achieve success.

Business Scene's membership was developed in partnership with industry leading benefit providers focussing on 4 key areas essential to any business; Growth, Savings, Protection & Support. But what really set us apart was just how much we cared about our members’ success. Member engagement was absolutely at the heart of everything we did. 

After developing the industry-leading range of benefits for business owners, and running partnerships with multiple national brands (Volvo, Regus, Mercer Marsh, Experian, Web.com, De Vere Hotels to name a few) we took the decision of alternative routes to market in order to help as may business owners as possible

Managing Director

Swindon Chamber of Commerce

Responsible for the growth of the Swindon Chamber of Commerce, primarily through developing relationships with businesses of all sizes and sectors across the region, and partnerships and collaborations with other local networks.

In the 3 years 2009-2012 Swindon Chamber of Commerce membership grew by 20% and the member engagement increased significantly.

Assisted both members and prospects alike by helping relevant businesses to connect with each other, in the hope that they can then develop worthwhile, lasting relationships.

Also organised events in the region, ensuring additional benefits portfolio meets the needs of business, assisted the Chamber Council in their representation of the local business community and advised businesses of the various ways the Chamber can help support them in the running of their business and how they could get the most from Chamber membership. Member engagement was at the forefront of everything I did.

Business Development Manager

Fed up of outbound campaigns that don’t deliver on either quantity or quality and feel a bit spammy? 

How about long sales processes, haggling on price, and ghosting? 

Feeling twitchy that lots of your business comes through adhoc referrals?

😩

Enter Nearbound

😀

A trust-first, relationship-driven approach to lead generation. 

Nearbound leverages your connections to create demand and attract higher-quality leads. It’s perfect for B2B, where trust and long-term relationships drive buying decisions.

In other words, it’s word of mouth, but with a modern, scalable twist.

Referrals shouldn’t be left to chance. They’re not just happy accidents—they’re opportunities waiting to be created. When approached intentionally and humanly, referrals become your fastest, most reliable path to growth.

From your clients, to your wider network and strategic partners.

In an increasingly remote world it's your relationships - not your tech stack - that's going to drive your business forward.

📈

Here’s why working with an expert (and this particular expert) could be right for you:

Worked with hundreds of business owners over the last 5 years - typically delivering <10x ROI.

It’s not just about leads, I’ll help you work in a more efficient (and therefore profitable) way - so that you deliver higher levels of service with less time and effort. 

Nearbound leads do happen organically - but working with an expert gets you expert results

Why me?

Check out my experiences for the results I achieved growing businesses by both receiving and providing introductions. 

And check out my recommendations that highlight some of the awesome wins we’ve generated for clients at Collaboration Junkie.

💥

Intrigued? Book a call, drop me a message, or book onto one of our free online masterclasses 

🧔🏻

A Bit about Me

A music (all sorts, but I'm more of an ass shaker then a fist pumper) and football (long loving, but feels like longer suffering man utd fan) loving (and much more, but too much to list) Dad from the South West of England, married to the gorgeous Kelly, with Luna (10), Milo (8), and Remi (2).

Big believer in being excited by, and enjoying what we do. We're here for a good time, not a long time afterall.

Dave Plunkett

Slightly different version of The Agency Adventure Wilshire Ramble & Rant today - I'm injured and Jess had a big client meeting - so we skipped the walk and just did the pub lunch part. 

Same rules apply though...

Spending time away from the desk having quality conversations with great people is good for the soul, body & mind. 


It's felt like a really tough couple of weeks despite things going really well (more on that before the month is out - which links to the 'tash) so this was needed more then ever.

Oh - and if your a South West agency then some exciting plans were started for next year between us! 

Huge thanks to Jess Warr, Jon Reay & Louis Stephens for a brilliant lunch and for being brilliant people. 

Next walk (where we will actually walk before lunch) is Friday 23rd January - and we'll be wandering round gorgeous Lacock.

You can book that one here: 
https://lnkd.in/eQSrt4eR

And see all the others happening around the UK and beyond here: https://lnkd.in/evSDW2_a

Scalable leads through referrals & partnerships 🧑‍🤝‍ Nearbound Specialist 🌳 Coach, Consultant, Trainer, Fractional

Have you heard of the Long Lasting Authority Think-Tank Summit? 

Well, as a speaker it's my job to tell you about it! 

And it will be awesome. 

The event is more about you than me and the other epic speakers (all here to help you build your authority covering things like content, IP, confidence - and of course referrals!)

The formula is simple and unique:

It’s a no pitch, no sales event. Every speaker, including me, has donated their time and wisdom to kickstart the conversations.

Immediately after the short (15minute) recorded talks, the microphone is handed over to the live attendees to build, develop and apply the ideas into their business. To really start to work through what they've just seen and heard and think about what is possible NOW.

It all happens from Monday 10th November 9am UK through to Friday 14th November.

It’s free to attend live, but there's also a bunch of really tasty VIP bonuses (including my full referral framework) available at what's a silly price really when you look at all thats included.

Tickets here: https://lnkd.in/eQaDGTC4

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