Brewing Brands

We help marketing agencies attract their dream clients with powerful branding that speaks to their audience and wins their trust at all touchpoints.

Creative Director, Lead Strategist

Together We Design

Lead a branding project where I established the personal brand strategy and creative direction for a career coach, so that he can communicate his brand and connect with his audience.

Assessed Together We Designs Instagram presence and advised the team with possible content executions and initiatives, so that they can connect with their audience and demonstrate expertise.

Graphic Design Intern

Canva

Graphic Designer

Tugon Ateneo

Tasked to manage the organization's social media accounts, and oversee the creation of all traditional and non-traditional promotional materials, and all forms of documentation. Also closely supervised the Creatives and Documentations teams to ensure a smooth flow in the organization's projects.

Tugon advocates against the existence of child sexual abuse and abandonment in the country. We organize and facilitate activities that suit the developmental needs of the children and foster the recovery and growth of the survivors. By raising awareness, we engage and empower the community in the prevention of these realities.

Communications Director

Lead the Creatives Team of one of the organisation's flagship projects, Adoption Awareness Month (AAM). As the Creatives Team Leader, my responsibility is to oversee the planning and execution of all traditional and non-traditional promotional materials to be used for the event. I also closely communicated with the other teams in order to ensure alignment for the overall direction of the project. 

AAM 2019 aims to further widen the reach of the organization's advocacy, and to shed light on the realities of child abandonment in the Philippines in order for people to know and normalize that adoption is always an option.

Adoption Awareness Month Creatives Team Leader

In charge of the creation of traditional and non-traditional promotional materials of the organization.

Creatives Team Member

Hydra Design Group

Intern

Personal branding for Coaches & Consultants ⭐️Be taken seriously and look like the expert that you are 🚀 Attract your ideal audience through clear messaging and engaging content

Do you post content at least 3x a week, but only get inquiries from unqualified leads?

Or maybe you send 20-50 cold emails or DMs a day but barely get a response?

When it comes to closing referrals, it’s an easy game.

But when it comes to closing inbound inquiries or outbound leads, there’s always some sort of pushback or a need to convince.

You’re always just an option, but never THE option.

Every guru says that marketing and lead gen is a numbers game.

So you might think that more effort = more results.

You end up losing so much time or spending thousands of dollars in the process.

But what if I tell you there’s a way to put in less effort for maximum results?

Where we spend less time and money, to attract ideal clients worth $2k, $3k, $5k, $10k or more.

How?

Through the right positioning, clear messaging, and scroll-stopping design.

Ignoring these 3 things can mean losing countless opportunities to work with your ideal clients.

Imagine how many times an ideal client may have gone through your content, page, or website, but skipped it or closed it just because your brand wasn’t connecting with them.

But if you get this right?

It becomes easier for you to stay top of mind, be known for what you do, and become the go to.

Hi, I’m Patty! The founder of Brewing Brands 👋🏻

We’ve helped 60+ brands cut through the noise with professional branding that stays true to their vision and speaks to the heart of their target market.

We’ve helped clients like Brylle Barriga, close a 5-figure USD deal for his Webflow Agency on LinkedIn after working on his brand strategy & identity….

And clients like IT-Creed PPC build a community of ~400 people and receive 70 students in their first cohort for their Google Ads course…

We’ve also helped smaller solopreneurs and coaches like Rein Jumawan and Pat Matti confidently show up in front of their ideal clients.

If this is something you want for your brand too, then send a DM to inquire.

If you want to do it on your own, then these resources might help:

👉🏻 Undiscovered to Standing Out Training: In this free training, you’ll find out the 3 key ingredients that have helped my clients close a 7-figure project, and the #1 mistake most make when trying to stand out.

🔗 https://brewingbrandsph.com/from-undiscovered-to-standing-out-training/

👉🏻Sample Brand Manual: Not sure what to do next for your branding? Check out our agency’s Brand Manual. It contains everything we deliver to our clients –from the brand strategy, identity, content, to design.

🔗https://brewingbrandsph.com/brewing-brands-brand-book/

Patty Roxas Chua

Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

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Patty Roxas Chua

Craig Davis

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