Ready for New Opportunities

Highly Accomplished IT Leader and Infrastructure Transformation Expert. 

Charismatic and influential leader with over two decades of diverse leadership experience, driving innovation and delivering results.

Bringing extensive expertise in enhancing internal IT operations and engineering across diverse industries. Known for visionary, strategic leadership with a strong track record in technology implementation, budget management, cost savings, and strategic planning.

Committed to aligning strategies for business objectives, nurturing self-sufficient, dynamic teams for seamless operations, and fostering growth and success across domains. 

Open to leadership roles in various fields

In Career Transition 

ExpressVPN

Stepping into the realm of ExpressVPN, a global leader in digital privacy, I took the helm as the Head of Information Technology during some transformative times. My tenure was marked by orchestrating intricate system environments, driving forward-thinking IT strategies, and ensuring our technology infrastructure supported the robust needs of millions of users worldwide.

After the acquisition by Kape Technologies, I was promoted to the head of IT for the group of companies. This journey started with a huge project of merging the IT systems across the board.

Under my leadership, the IT department flourished as we embarked on ambitious projects, from streamlining legacy systems to pioneering next-gen IT solutions. My approach consistently bridged the gap between business and IT, ensuring our technological advances directly supported ExpressVPN's overarching mission and business goals.

Head Of Information Technology

Nutanix

At Nutanix, a powerhouse in hyper-converged infrastructure solutions, I took on the pivotal role of IT Operations Director for the APAC region. Overseeing a landscape as diverse and dynamic as APAC presented both challenges and exhilarating opportunities, a tapestry I thoroughly relished weaving.

My primary responsibilities encompassed driving the strategic IT vision across APAC, ensuring seamless system integrations, and providing unwavering support to our business units in the region. With a focus on blending technical expertise with a business-centric approach, I successfully led numerous initiatives that streamlined operations, reduced costs, and enhanced productivity.

IT Operations Director - APAC

VPK Packaging Group

At VPK Packaging Group's Coreboard Division, a leader in sustainable packaging solutions, my tenure as the Director of IS and Technology was both intense and rewarding. With the industry in the throes of digital transformation, my role was instrumental in aligning the division's technological framework with its ambitious growth goals.

In those seven months, I delved deep into refining the division's information systems, optimising operations, and spearheading technology-driven strategies that added tangible value to our processes. By combining my extensive IT insights with VPK's sustainability vision, we embarked on initiatives that fostered innovation and improved efficiency.

Director of IS and Technology at VPK Coreboard Division

NPAC Holdings Ltd

At NPAC Holdings, I steered the IT and Infrastructure direction, aligning tech solutions with business needs. My role was pivotal in streamlining operations, harnessing innovation, and ensuring a robust technological foundation for the company's ambitious growth trajectory.

Director of IT and Infrastructure

Powerflute

In my consultancy role at Powerflute, I was engaged on a short term to define and deliver a full stack of IT services when powerflute bought corenso from StoraEnso. This short term role then turned in to the full time role at NPAC.

IT Consultant

Volex PLC

I have been productively involved in the transformation of the global IT infrastructure of the UK listed Volex Group PLC with offices in Asia Pacific (APAC), Europe and the Americas and took responsibility for the operational IT management of the company’s facilities for more than 2 000 users in three regions globally, and for more than 30 local and remote staff.
This was one of the largest IT projects in the company’s history, costing $4 million to transform its IT platforms over a period of two years to a modern, centralised system.

Key achievements included, inter alia:
Extension of two regional data centres using IBM hardware and VMWare virtualisation software.
Migrating Email to MS Exchange and migrating global desktop and server to a single manufacturer and image.
Perimeter security, remote access and penetration testing, as well as MS Lync for global VoIP calling and voice/video conferencing.
Globalising and legalising all software licensing.
Managing vendor relationships with suppliers such as AT&T, Singtel and Microsoft.

As Infrastructure Manager of Volex, I also ensured efficient use of global resources by centralising the IT department, reducing staff by 40% and implementing service level agreements (SLA’s) and a service desk system to track the department’s performance and enable continued service improvement. I furthermore helped to safeguard the ability of the business to meet its goals by implementing process improvements and more functional systems.
I was involved in numerous green field site builds, including the provision of building work, cabling, desktops, a local data centre, a Cisco Call Manager and WAN/WWW connectivity for a 200-user factory in Batam, Indonesia – a $300 k project completed on time and within budget.

Global IT Infrastructure Manager

API Group PLC

In this role I was accountable for the global IT infrastructure of this UK-listed manufacturing company with operations in Europe and the Americas and took responsibility of an IT budget of $0.75 million US dollars, as well as regional IT support teams of eight staff in four regional locations.
During my tenure, I migrated the legacy distributed IT infrastructure into centralised, standardised systems for group-wide operations to simplify support and maintenance.
I furthermore consolidated the global IT budget at less than two percent of the group’s turnover by a reduction of 60%. At the same time, I consolidated numerous data centres into two global data centres to reduce the group infrastructure in the region.
My key achievements included:
 Implementing a global VoIP unified communications system for 1000 users and guiding, mentoring and supporting the team of eight staff at four different sites
 Introducing outsourced IT solutions for operations such as Mimecast Email security and daily management of the Oracle EBS outsourcing delivery, as well as continuous improvement programmes for IT infrastructure
 Utilising shop floor data capture hardware and networking to bolster infrastructure implementation supporting Oracle ERP systems and segmented IT services for operations sold during disposal of non-core activities
 Ensuring legislative compliance and audit standards in all systems

Group IT Infrastructure Manager

In this role I provided daily technical support for all the Group’s European operations. I was accountable for Project Management of all IT Infrastructure projects including:
 Global Cisco VoIP rollout
 Annual Desktop refreshes
 Building out two global data centres
 Migrating WAN infrastructure
 Supporting Oracle ERP rollout
 Implementing Hyper-V Globally, and
 Many others

Senior IT Systems Administrator

AstraZeneca

Working for this world leader in pharmaceutical development and manufacturing, I served on a team providing IT security and Email access to 70,000 customers world-wide. I was also responsible for the migration of NT4.0 architecture to Windows 2000, management of response and SLA’s to user support requests and the provision of technical support to other internal functions.

Email & IT Security Specialist

Shell

Working for ExPro - a function within the Shell Oil Group’s IT division that supported the exploration and deep sea oil rig staff - I was part of the Helpdesk team that provided first line IT support to more than 13,000 staff worldwide. This support also included management of the implementation and integration to legacy systems of Windows 2000 and providing liaison with 2nd line support teams to ensure that SLA’s, response and fix times were met.

IT Helpdesk Analyst

Hi! I'm Patrick, an IT Strategist and Leader with over 20 years of expertise across diverse industries in the UK, Europe, US and extensive parts of APAC.

My journey in IT is awash with a rich tapestry of experiences. Beginning in Cheshire's restaurant kitchens, I've since swapped aprons for algorithms and infrastructure, leading technical transformations at several  MNCs. My 2009 move to Singapore wasn’t just a new pin on the map; it represented a myriad of transformative challenges and growth opportunities.

Beyond technology, my ethos revolves around a marriage of technicality with genuine business impact. Every strategy I implement is meticulously crafted to not only elevate user satisfaction but also support the delivery of organisational aspirations and goals. My succinct communication style, devoid of unnecessary embellishments, ensures that messages are impactful and direct, and builds trust at all levels.

One passion sits fervently at the heart of my professional pursuits: sustainability. Living by the beach, I often find solace in its tranquillity. Yet, it perturbs me to witness the remnants of human indifference littering our shores. With my children as my motivation, I’ve been an active advocate for environmental responsibility, often taking the initiative to clear plastics from our local beachfront. Ensuring a sustainable future isn’t just a wish, it’s a commitment; one I wish to intertwine with my career objectives. Whether it's volunteering in sustainability ventures or teaching my children about the environment, I aspire for a world where technology and eco-consciousness converge harmoniously.

I've also embraced a continuous learning philosophy, from dabbling in new programming languages to graphic design, proving that every day presents a unique opportunity. I also take great satisfaction in learning from my team and peers as experts in their respective fields.

I am a visionary, strategic, and results-driven leader looking for a new opportunity to express my passion and build new leaders. Let's connect and collaborate to make our world a bit better.

Patrick Kittle

Flo Energy

We are a company on a mission to switch people to clean renewable energy by making electricity simpler, cheaper, and greener through green energy and products focused on sustainability. We are the first truly 100% renewable electricity supplier in SG and are venturing to other markets in APAC soon.

My leadership involves direct oversight of the Product Management & Product design teams dedicated to leading the product strategy and working across the entire product development lifecycle, from problem discovery to ideation, product development to launch.

Head of Product

- Amplified team capabilities leading to a 200% growth YoY in the number of high-performing product managers. Hired, managed and coached a team of 6 product managers.
- Crafted product vision and GTM strategies for a 40-member cross-functional team (5 Product Managers, Designers, Engineers, QAs, Data Analysts, Product Marketeers etc), delivering product-led growth with a 30% YoY user acquisition increase, 15% YoY app engagement boost, and 20% YoY Avg Revenue Per User growth.
- Implemented the first price up for ExpressVPN customers in 13 years of product being live by adding value added benefits to their subscriptions increasing Avg Revenue per user by 15% YoY.
- Defined the Product Vision for redesigning the product experience across 3 distinct VPN brands to create effective differentiation catered to target personas per brand. (Cross team collaborative effort requiring market and competitor research, user research, and more).
- Defined and tracked KPIs for product teams, overseeing user acquisition, engagement, and retention, including new customers, subscriber growth, revenue, and churn. 
- Drove product enhancements and optimizations as needed based on the results of key product KPIs.

Group Product Manager

ZALORA Group

- Formulated product strategy and lead roadmaps for Zalora's "Discovery, Personalization, Purchase, MarTech and Loyalty Verticals" spanning 6 cross functional teams enhancing customer onboarding, search-based product discovery, personalization, purchase experience and loyalty across 6 Southeast Asian markets. Managed and coached a team of 6 product managers.
- Used AI/Machine learning algorithms to boost user engagement by 40% YoY through an improved personalized end-to-end customer journey —from personalized user onboarding, personalized home screen experience to post-purchase experiences.
- Launched a Live streaming shopping platform on Zalora Apps increasing new customer acquisition by 30% YoY, enabling live showcase purchases for users on the Zalora App.
- Doubled average basket size by launching “Complete the Look” feature using AI/machine learning algorithms increasing cross selling opportunities fostering bundled product purchases and user inspiration.
- Improved payment success rate by 30% by introducing new payment methods, implementing intelligent payment routing and streamlining payment journeys.
- Innovated loyalty and Cashback initiatives, spanning all markets, boosting order frequency by 40% YoY by incentivizing loyal customers.
- Pioneered the launch of a new Content Management System (CMS) improving the marketing team's operational efficiency by 30% and reducing costs by 15% .
- Doubled operational efficiency by orchestrating organization design changes moving from platform based feature teams to outcome based cross functional squads (consisting of product managers, engineers, designers, data scientists, data analysts etc) delivering delightful experiences for our users across 6 Southeast Asian markets.
- Hired, managed and coached a team of 7 product managers.

- Doubled operational efficiency by orchestrating organization design changes moving from platform based feature teams to outcome based cross functional squads (consisting of product managers, engineers, designers, data scientists, data analysts etc) delivering delightful experiences for our users across 6 Southeast Asian markets.
- Improved user onboarding experience by designing a personalized home screen, which led to click through rates (KPI for customer engagement on homescreen) increasing by 40%.
- Doubled average basket size by launching “Complete the Look” feature increasing cross selling opportunities fostering bundled product purchases and user inspiration.
- Pioneered the launch of a new Content Management System (CMS) within the Marketing technology squad, improving the team's operational efficiency by 30% and reducing costs by 15% .

Principal Product Manager

- Led the regional marketing campaigns team to strategize, create and optimize marketing campaigns using discounting mechanics like vouchers or bundles etc, trends and partnerships impacting in increasing conversion rate from the channel by 30%.
- Doubled the revenue contribution from Zalora campaigns across different offsite channels like display advertising (GDN, YouTube, DoubleClick Bid Manager and DoubleClick Campaign Manager) for prospecting & retargeting campaigns.

Senior Marketing Manager

Lazada Group

* Utilized data across all websites to perform deep and thoughtful analysis to improvise marketing strategies 
* Analyzed customer behavior and implemented measures to enhance Customer Life Time Value 
* Formulated key KPIs for SEO strategies and PPC campaigns to ensure maximum ROI

Regional Business Intelligence and Strategy 

Reasoning Global eApplications Ltd.

•	Head a portfolio of over 50 clients (from India, Middle East & UK) to enable their online/ecommerce stores. 
•	Managed a team of 20 people and ensured providing best in class service and experience to clients improving CSAT scores for clients by 40% YoY. 
•	Provide specialist consulting post launch consulting to key clients to develop understanding of the online competitive landscape, identify opportunities, and develop online channel strategy including traffic analysis using Google Analytics, SEO/SEM and other paid media marketing (eg - social media marketing).

Senior Product Delivery Manager

Innopage Ltd.

* Designed the marketing strategy plan for the company to expand its market to overseas customers and develop new potential markets.
* Created online and offline marketing programs that included search engine marketing (SEO / SEM), online advertising, website content, email marketing, online communities, trade fairs and print advertising.
* Conducted exploratory and primary research to develop targeting and positioning strategies for several market segments.
* Researched competitor’s products and made a comparative study to develop product strategies for successful applications.

Consultant

Infosys Technologies Ltd

* Led a team of four members as a functional team leader for an application to automate the Online Credit-Card Issuance system.
* Collaborated with program management, quality assurance and other teams to build technology solutions. 
* Analyzed and addressed the various requirements and scopes for improvements in the module
* Understood the technical and domain aspects of the project well and mentored new team members on the same.
* Coordinated and communicated with client as well as internal teams helping in cross business function
* Responsible for sanity analysis of the application after any change is implemented
 * Prioritized the tasks assigned to the team by articulating client’s business requirements

Senior Systems Engineer

Customer-centric leader, adept at building product teams from scratch, fostering effective problem discovery, and driving product innovation. With a diverse background spanning 0-1 product development and product enhancement, I am driven by the pursuit of innovation and the art of balancing business viability with technical scalability. Across a 15 year spanning career in industries from ecommerce to cybersecurity, business models from B2B and B2C, I've evolved from shaping individual features to orchestrating complete product ecosystems.
I am a committed people and team manager; empowering, mentoring and coaching my team and colleagues into high performers. 

Specialties: 

* Product Leadership
* Product Strategy & Vision
* Stakeholder Management
* Roadmaps and Prioritization
* Framing and delivering on OKRs/Goals
* Data driven product discovery and development (both qualitative through user research and quantitative data via analytical suites)
* Team and organizational design 
* Hiring and retaining product managers
* Team builder 
* Mentor 

taplio

The Battle

Patrick Kittle

Rashi Talwar

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