OZO.ART

Get my free, deliberately short Thursday newsletter. Each issue contains four ideas, one for each of these topics: inspiration, productivity, content, and business.

Writer & Illustrator

Explain Ideas Visually Course & Community is where you learn how to go from "I have no ideas" to portfolio of viral-worthy visuals.

Teacher

I share easy-to-digest ideas on creative business and personal growth, reaching millions every month.

Content Creator

Printful

IT Project Manager

Accenture

Atea Global Services Ltd.

• Follow service delivery and performance to ensure Service Level Agreement (SLA) is met;
• Plan and manage Continual Service Improvement (CSI);
• Lead and plan various IT projects;
• Responsible for business, financial and operational goals;
• Being the first escalation point in case of major incidents;
• Active participation in new and existing service development;
• Cooperation with various internal and external stakeholders.

Service Delivery Manager

• Investigate customer's current setup and plan, build new setup based on Atea service offerings and best practices;
• Create and execute transition plan to successfully move new customers into operations;
• Install and configure IT enterprise solutions in customer's environment;
• Ensuring that all the deadlines are met according to the project plan;
• Work in cooperation with operational teams in project planning, task delegation and follow-up;
• Making sure that improvements and automation initiatives are brought up and implemented during transition;
• Work together with customers' project managers and technical staff.

IT Transition Architect

• Application Software packaging, preparing and testing for mass enterprise deployments. (Windows MSI, App-V 4.6, App-V 5.0).
• Package distribution management in SCCM 2012.
• Onsite and offsite consulting related to Application Software lifecycle management.

Application and desktop deployment expert

Velosports Ltd.

• Handle sales, provide great customer service;
• Designing marketing materials;
• Participating in national scale cycling event organisation.

Product Sales Specialist

Hey! I’m Janis Ozolins

End of 2016, by a lucky accident, I found a new dream for myself. Make a living online.

4 years later (a time filled with learning, failed experiments, and consumed content), still no revenue or audience.

Then I stumbled into the idea of communicating through visuals. I loved it and pursued it seriously.

6 months later, I felt momentum and left my corporate job. 1 year later, my visuals brought in more money than I made in my 9-5.

My dream to make a living online was complete. I’m feeling very grateful writing this.

Now I spend my time learning, creating, and teaching.

Janis Ozolins

OpusCapita

Management of various changes for customers related to E-invoicing, EDI, Invoicing, Invoice Sending, Invoice Receiving, Invoice Process Automation, E-Transactions, O2C Messaging, and P2P Messaging

Senior Global Change Coordinator

Global Change Coordinator

Service Desk Delivery Manager

• Ownership of Incident Management process. 
• Improving knowledge articles by gathering feedback.
• Ensuring procedures are up to date.
• Creating and maintaining reports in ServiceNow.
• Leading Customer meetings.
• Managing Major Incidents as agreed.

Incident Manager

Riga TechGirls

Mentee of Product Owner @Jekaterina Cernobrovaja

Riga TechGirls Mentorship program “Tech Mentor” Product Ownership track

Ferratum Global

• Loan sales and guide towards the best financial products/offers to CLP customers.
• As a volunteer I facilitated learning sessions for organizational change toward the Agile way of working.

Telemarketing Specialist

Latvijas Mobilais Telefons SIA

Leading Consultant

Agile Advocate | Team Leadership | Incident & Change Management | IT Service Management (ITIL Certified)

I am passionate about driving change and fostering innovation within teams and organizations. As an Agile advocate, I thrive on creating environments where collaboration and continuous improvement are at the forefront.

I am honored to support Riga TechGirl's "Work in Tech" program, where I mentor and empower women students to pursue successful careers in technology. My commitment to lifelong learning and personal development fuels my enthusiasm for taking on new challenges and acquiring new skills.

With an extensive background in the mobile telecommunications industry, I have held various strategic roles at LMT Contact Center, including Leading Consultant, Upselling Team Lead, Internal Trainer, and Sales Promoter. These experiences have equipped me with deep expertise in customer care, sales, marketing, and IT service management, alongside proven team leadership capabilities.

Core Competencies:

Customer Care Excellence
Strategic Sales and Marketing
Team Leadership and Development
IT Service Management (ITIL Certified)

I am always open to new opportunities where I can apply my skills, drive impactful results, and continue my professional journey.

taplio

The Battle

Janis Ozolins

Iveta Goldmane

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