Guiding early-stage SaaS founders to 7-figures | SaaS Coach & Advisor | Top 0.5% Global Podcast | 400+ SaaS Founder Interviews | Ex-Microsoft & Disney

There are two dangerous traps for SaaS founders today.🪤 Trap #1: The "Old School" Grind. Thinking you need to hire a massive team, burn VC money, or work 80-hour weeks to scale. 🪤 Trap #2: The "AI Hype" Illusion. Thinking ChatGPT will magically build a business for you while you sleep.I believe in a third way: Powered by AI. Guided by Humans.The fundamentals of business haven't changed. You still need product-market fit, a sales engine, and retention strategies. But the speed of execution has changed forever.I help bootstrapped founders use "Pragmatic AI" for leverage (to stay lean) while relying on time-tested strategies (to stay profitable).Where the insights come fromI host The SaaS Podcast (Top 0.5% globally), where I don’t just interview guests; I deconstruct their playbooks.After 450+ interviews with successful founders (and my background at Microsoft &amp; Disney), I’ve turned these patterns into actionable programs to help you cross the chasm from "building" to "scaling."How I can help youDepending on where you are in your journey, I have a specific roadmap for you:1. For Early-Stage Founders ($0 to $10k MRR) You have a product, but you need traction. Stop guessing. 👉 SaaS Club Launch: A proven program to help you find your ideal customers and reach $10k MRR faster.2. For Scaling Founders (6-Figures to 7-Figures) You have revenue, but you want to scale without breaking the business (or yourself). 👉 SaaS Club Mastermind: A private community where I work with you directly to optimize your funnel, operations, and strategy to hit $1M+ ARR.3. For Listeners &amp; Builders Get weekly SaaS insights, founder case studies, and actionable strategies delivered straight to your inbox. 👉 The SaaS Club Newsletter &amp; PodcastReady to start?You don't have to build alone. Choose the path that fits your current stage here: ⬇️ https://saasclub.io/join-community/

Omer Khan

Customer Success Expert & Consultant | Top 25 Creative CS Leader | I elevate your SaaS game for unbeatable customer retention through post sale strategies | Techstars, Venture Lane and WICS Mentor

**Top 25 Customer Success Leader 2024 by EverAfter**

https://www.consultwithshruti.com/

My 20+ years of product, sales and customer success experience spans across B2B SaaS companies, in E-Commerce, MarTech, HRTech, and Web Conferencing and Communications.  In my consulting business, the focus revolves around ensuring early to mid-stage SaaS businesses maintain high levels of customer engagement and excitement, aiming for lasting customer satisfaction. 

~Client Praise~
"Working with Shruti at Nobee was a game-changer for my business. Her deep expertise in the customer journey and dedication to excellence made a remarkable impact. We introduced personalized touchpoints, resulting in increased satisfaction, loyalty, and referrals. Shruti provided practical tools, data-driven insights, and expanded my understanding of our customers.  Her guidance in documenting and breaking down the entire customer journey expanded my understanding of our customers and enabled me to make informed decisions."
~Christian Fernandez, CEO Nobee

My approach involves optimizing the ways companies interact with their customers, streamlining their processes, operations, and workflows to enhance the overall customer journey. Here are a few common business challenges I address:

✨Consistently unmet customer onboarding KPIs and slow product adoption. 
✨Declining engagement and increasing customer churn. 
✨Customers struggle to harness the product's full potential for desired outcomes. 
✨Unclear identification of key milestones to ensure consistent value realization in a customer's journey.

*How I Can Help You*
I collaborate with clients to establish or enhance fundamental customer success processes and frameworks. Some of the outcomes I offer include: 

✨Development of Customer Personas 
✨Mapping of the Customer Journey
✨Streamlining the Sales to CS Handoff and Customer Kickoff
✨Creation of a 30-60-90 Day Onboarding Playbook 
✨Developing a Customer Engagement & Adoption framework
✨Planning for Expansion and Retention 
✨Designing Customer Education and Self-Service approaches 
✨Implementation of a Voice of Customer framework
✨Implementation of a Customer Advocacy program
✨Developing a New Hire CSM Playbook

All of these activities ultimately increase engagement and reduce churn. 

The most energizing and exciting part for me has been to collaborate with customers to uncover their challenges and support them to meet their customer related business goals. I also enjoy supporting the local Boston startup community by mentoring for Techstars Boston and Venture Lane.

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