Amazon

Director, Software Development

Senior Software Development Manager

Software Development Manager - SCOT

Sr. Technical Program Manager - GIPA

Amazon Payment Services

As the leader of the global technology function at Amazon Payment Services, I am both passionate about and dedicated to re-imagining digital payments for customers and merchants throughout the Middle East and Africa region. 

My responsibilities encompass tech pre-sales and solutioning, merchant integration, software development (for new and existing products), infrastructure management, technical operations, information security, and data engineering. Additionally, I oversee the technology function responsible for delivering seamless payment products and experiences for Amazon shoppers throughout MEA stores (UAE, KSA, EGY, TR and ZA). 

Together, our aim is to provide simple, affordable, and trusted payment experiences for merchants and customers across the MEA region.

Head of Technology

Direct Energy

Promoted to build and lead 5-member team in designing, developing, and managing decision-support application and tools for front-office trading group, integrating with trading/supply, operations, risk management, pricing/structuring, settlements organizations.

IT Manager - Decision Support Tools, Supply

Extended inward-focused IT capabilities to external customers. Developed capabilities that underpin key business processes within the industry lifecycle including trading, scheduling, asset management and optimization, demand-side response, and settlements. 

* Challenged with building team, processes, and systems to support organic business growth into new market space with demand response management product (multi-million dollar project). 

* Leveraged technology to empower several key, new revenue streams for the business unit.

* Handpicked by senior leadership to course-correct and manage delinquent security appliances workstream of major datacenter migration that had put entire project at significant risk of missing deadlines. 

* Invited to join M&A (and other structured deal) due diligence teams after demonstrating thought leadership in both technology and operations to commercial stakeholders. 

* Updated business continuity program to eliminate operational risk from disruption to business-critical systems.

IT Manager - Digital Marketing, Upstream and Trading

Managed IS development and support function for variety of business-enabling systems across US power markets. Built and directed team of 6 IT professionals.

* Functions Supported include:

   a) ISO Settlements (NEPOOL, NYISO, PJM, CAISO, MISO and ERCOT) / nMarket Allocation  Manager and custom SSRS reports
   b) Scheduling and ISO Trading / nMarket Power
   c) Upstream Power / OSIsoft PI System and various other systems
   d) ERCOT Asset Optimization and 24 Hour Real-Time Trading Desk / nMarket Power
   e) ERCOT Asset Dispatching / OSI Monarch GMS

* Major Initiatives Lead:

- Texas Nodal Market Transition (Go-Live and Post Go-Live Support)
- Generation Management System (GMS) Implementation (Inception to Operations)

* Managed Business Continuity Planning and Disaster Recovery plans for Direct Energy Upstream & Trading

IS Manager - Power Asset Optimization, 24-Hour Real-Time Trading Desk, and Upstream Power

* Developed a 3 year architectural - enterprise message bus centered - vision  for our Upstream and Trading business unit

* Developed a Data Integrity business case for our Upstream and Trading business unit

* Developed an interface for gas pipeline data with Bentek Energy

* Managed a Market Data Service initiative to consolidate Market Data into a single repository

* Managed environments to support our Proprietary Trading applications

* Managed testing environments for the Texas Nodal Initiative and various other initiatives

* Supported Proprietary Trading applications

Senior Analyst - Architecture and Proprietary Trading IS

* Lead the design, implementation and testing of the Trade Capture migration from a Java based API to a FIX based system with the Intercontinental Exchange (ICE)

* Developed various solution components in Java and TIBCO

* Supported DealCapture and E-Confirm applications

* Developed Retail Credit Risk BI solution to support B2B business better evaluate/assess credit exposure

Senior Analyst - Wholesale/Retail Interface IS

* Provided technical leadership over design, implementation and testing of the SAP HR implementation project, to replace existing PeopleSoft implementation

* Actively participated in the business blueprinting of to-be HR processes, and translating the processes into system functional requirements

* Provided technical leadership over design, implementation and testing of the Canadian Benefits outsourcing project as well as coordinating the Payroll Outsourcing Project 

* Initiated SAP ECC 6.0 upgrade recommendation and laying project foundation

* Lead the testing and training for the Scanning Solution of the Procure-to-Pay project

Senior Analyst - Corporate IS

British Gas

* Led a project to develop an absence management system and managed its deliverables

* Collected the requirements, designed and implemented system using an agile customer centric development methodology

* Successfully sold the system to different areas of the business which is now being rolled out across British Gas Residential IS as well as British Gas Business IS

* Supported and administered the system in production for 100 users, with about 1,000 users being targeted for the short term

*Delivered project benefits estimated to save 0.5 FTE in each of the areas that it is rolled out to

Senior Analyst

* Collected the requirements, designed and implemented a deal capture system to automate energy trade entry from ICE and NGX into the company’s risk management system

* Supported the system in production, providing second level support

* Developed a front end application to the system to make it self-administrative

* Delivered project benefits estimated at: saving 2 FTE, reducing the error entry rate to 0.5% and the Value at risk by $2.5 Million

* Researched Natural Gas storage fundamentals in North America and investigated potential of its use within the Wholesale’s group portfolio

Senior Analyst - IS EMG

Integrated Voice Communications

* Managed the installation of new equipment and periodic updates (both software and hardware)

* Marketed and sold new VOIP (Voice over Internet Protocol) routes to various international destinations around the globe

* Programmed Cisco Routers and CPM (Computer Protocol Malaysia) voice gateways

* Maintained a set of Windows NT servers and Cisco gateways

* Managed 24/7 customer support (both technical and sales) by email/phone/fax

* Maintained excellent written and verbal communication skills as well as rigorous documentation

* Coordinated with team members in different countries to ensure quality voice service

Founder and Managing Partner

Tech Director at Amazon Payment Services | Follow for posts about Leadership Development and Career Growth | Leadership & Career Mentor | Author Of Leadership in 60 Seconds

I ​am a global technology executive with over 20 years of experience. I am currently Director of Software Engineering at Amazon, leading the Technology function for Payments across the Middle East and Africa. In this role, my aim is to make the payment experience of our merchants (Amazon Payment Services) and customers (Stores) the most simple, affordable, and trusted.

Over my career, I'm honored to have delivered award-winning transformational initiatives that have created competitive advantage, enabled business growth, and exceeded customer expectations.

Known as a forward-thinking problem-solver ― skilled in both business and technology strategy ― I adapt and plan for evolving market needs, delivering initiatives with speed and agility. I am also deeply passionate about building, developing, managing, and leading high-performance teams. A strong communicator and relationship builder, I partner effectively with cross-functional stakeholders and am a trusted advisor within the company.

Ever since I stepped into my first managerial role, more than a decade ago, I quickly realized the profound impact strong leadership has on individuals, teams, and organizations. From that moment, I made it my mission to empower others in their leadership journeys, guiding them to reach new heights in their careers.

In support of this mission, I have developed a community on LinkedIn of over 70K+ like-minded professionals with whom I actively support, engage, and share daily content on leadership, management, and career. I have been recognized as a LinkedIn Top Voice (Blue Badge) and ranked #1 LinkedIn Arab World Creator in Management and Leadership. 

Outside of work, I am passionate about everything automotive, especially F1 racing (Forza Ferrari!). I enjoy sports in general, both playing and watching. I also have a keen interest in collecting fragrances, working out with a focus on strength training, and all things food—from learning about it and exploring new cuisines to preparing dishes and hosting gatherings. However, my favorite pastime is spending quality time with my family. 

Languages: English 🇺🇸 Arabic 🇱🇧 French 🇫🇷

Omar Halabieh

ADM Logistics Group

- Develops and implements comprehensive global procurement strategies, ensuring that sourcing initiatives align with ADM Group’s overarching logistical business objectives.
- Leads and mentors cross-functional teams in establishing innovative, agile procurement processes, promoting collaboration across diverse international markets.
- Champions sustainable sourcing and ethical supply chain practices, embedding core values into all procurement activities.
- Collaborates with key stakeholders and industry partners to identify new opportunities, streamline supplier relationships, and improve risk management.
- Promotes a culture of continuous improvement and operational excellence within the procurement function, driving strategic innovation and team development.

Global Procurement Director

Harmonised Success

- Designs and delivers coaching programs for individual and organisational leadership transformation, creating high-performing leaders and teams.
- Champions a culture of wellness and productivity through bespoke coaching for leaders and teams, prioritising well-being and self-care to harmonise their work and life.
- Drives transformation with customised leadership development programs, focusing on innovation and adaptability.
- Pioneers holistic wellness and self-care practices in organisations, creating a balanced environment for productivity and well-being.
- Works with leaders from industry-leading organisations, including Hyundai, Qatar Airways, ING, HSBC, Yokohama, Citigroup, Vodafone, Makita, O2, Bridgestone, Xiaomi, RyanAir, British Gas, and General Motors.

Founder, Senior Leader Developer, and Work-Life Harmoniser

Self-Employed Contractor

- Leads initiatives for UK and Middle Eastern companies, achieving 30-35% improvement in sales gross margin through customer-centric approaches.
- Creates high-performing sales and customer service teams, exceeding 90% customer satisfaction in multiple companies.
- Mentors leaders, promoting growth with personalised development and succession plans.
- Builds positive cultures, boosting employee retention and satisfaction across diverse environments.
- Implements performance management frameworks, increasing performance and productivity by 50% in multiple companies
- Designs, executes, and refines contact centres for startups and BPOs in the Middle East, driving operational excellence.
- Coaches individuals on leadership, sales, team building, culture creation, and well-being.

Senior Management/Business Consultant

Axle Group Holdings Ltd

- Led sales team overseeing distribution across 4 UK warehouses.
- Implemented a sales strategy that increased team performance by 35%.
- Achieved a 100% staff retention rate for 2 years with coaching and development plans.
- Grew market share of key accounts by 40% and increased credit spend from the Top 50 by £50m+.
- Implemented a wholesale strategy resulting in a 50% rise in bulk orders.
- Secured new stockist accounts, expanding market reach and product portfolio (premium & budget brands).
- Developed team members for senior roles, contributing to organisational growth.

Senior Director Sales Operations

Slipstream Global

- Led sales and marketing division with comprehensive oversight.
- Established and facilitated a leadership development program, grooming future operations delivery managers.
- Designed training and management programs, boosting employee retention by 70%.
- Implemented lead qualification strategies, improving lead quality by 50%.
- Increased lead generation quality scores by 20%, optimising divisional performance.
- Managed 10 simultaneous projects for major clients (Microsoft, Oracle, HP, IBM, SAS, and Fujitsu), delivering excellent service and client satisfaction.

Sales/Marketing Operations Director

Convergys Intelligent Contact

- Led a large contact centre (200+ staff, 20 managers) to operational excellence, exceeding client expectations.
- Achieved consistent recognition, with the team winning "Outsourcing Contact Centre of the Month" multiple times for major clients.
- Engineered a remarkable 35% increase in employee retention and maintained exceptional churn below 5%, fostering a highly motivated workforce.
- Created a robust talent pipeline by mentoring future contact centre team managers.
- Implemented innovative incentive programs, leading to a 25% productivity surge, 35% sales growth, and 30% improvement in customer satisfaction.
- Managed P&L effectively, achieving a 25% increase in CPS through fixed and hybrid models, ensuring optimal profitability.
- Improved quality standards by improving monitoring (30% advisor score improvement) and setting new service benchmarks.
- Designed and implemented diverse coaching programs, optimising employee development and solidifying succession plans.

Site General Manager

- Led a team of 100+ and 10 managers, achieving "Outsourcing Contact Centre of the Month" multiple times for several clients, including British Gas, O2, and Sky.
- Boosted employee retention by 30%, keeping churn below 5%, and fostered a motivated team.
- Mentored team members into management roles, demonstrating a commitment to internal talent growth.
- Implemented incentive programs that increased productivity by 25%, sales by 35%, and customer satisfaction by 30%.
- Managed floor P&L, raising CPS by 25% for clients through fixed and hybrid models, ensuring profitability.
- Improved quality through improved monitoring (30% advisor score improvement) and coaching models, setting new service standards company-wide.

Sales & Customer Service Contact Centre - Floor Manager

- Led high-performing team of 20, exceeding sales and retention targets for industry leaders (British Gas, O2, Sky, Shop Direct). Team consistently received "Team of the Month" honours.
- Implemented strategies that reduced churn to under 5% and boosted employee retention by 50%, fostering a motivated team.
- Developed team through coaching, elevating several members to senior roles. Pioneered new KPIs to improve performance.
- Played key role in recruiting & onboarding over 100 staff, ensuring a competent workforce.
- Shadowed managers and took on additional responsibilities, demonstrating a commitment to continuous learning.

Sales & Customer Service Contact Centre - Team Manager

- Led sales team as Senior Advisor, boosting overall success and efficiency.
- Consistently exceeded targets in outbound sales & inbound retention campaigns.
- Perfect attendance record: Demonstrated unwavering commitment.
- Shadowed manager, led team briefings, revamped scheduling & implemented incentives (to boost performance & motivation).
- Managed team seamlessly in manager's absence, ensuring continuity.
- Coached & supported team members, significantly improving their skills & performance

Sales & Customer Service Contact Centre - Senior Sales Advisor (Team Leader)

Oracle Advertising

- Exceeded daily sales targets (8+) for Sky, BT & Dogs Trust campaigns.
- Promoted to Team Leader, training new recruits with my expertise.
- Optimised outreach by mapping strategic areas for door-to-door activities.
- Earned "Salesperson of the Day" multiple times for exceeding expectations

Field Sales Team Leader

Top 35 UK Leadership Creator (Favikon) | Global Procurement Director | Manchester Native Experiencing The Middle East

Leadership that can align both personal and professional success begins with you.



Ever felt like you’re sprinting in a marathon you didn’t sign up for?

I’ve been there, grinding through sales floors in the UK, tackling cross-border business, and convincing myself I was “just fine” while running on fumes. 

Spoiler alert: I wasn’t fine. 

Burnout hit me like a freight train, and I realised that chasing success without personal harmony is a fast track to nowhere.

That epiphany changed everything.

Over the past 15+ years, I’ve hopped between sales leadership, management consulting, and founding my own coaching platform, Harmonised Success. It turns out that leading from a place of harmony and authenticity is the difference between thriving and merely surviving.

Now, while working full-time as a Global Procurement Director, I’m blending operational grit with a passion for leadership that doesn’t devour your life. 

My days are spent steering global sourcing strategies and guiding senior leaders to find that sweet spot where drive and well-being fuel each other. 

Yes, it’s possible. Really.

If you’re tired of juggling tight deadlines while your sanity slowly slips away, I’m here to help. 

Together, we’ll reclaim your focus, boost your team’s performance, and develop a leadership style that doesn’t compromise your life outside the office. 

Because being “unreachable on weekends” shouldn’t be your only strategy for self-care.

Ready to break free from the burnout cycle for good? 

Let’s make your leadership journey feel as fulfilling on the inside as it looks on the outside.

Book your free 30-minute clarity call: https://www.harmonisedsuccess.com/booking

Or DM me the word Harmony, and let’s start building a future where your leadership thrives without personal compromise.

P.S. Join 7,000+ recieving tips on leadership and work-life harmony through e-mail and social. 

Follow me on LinkedIn and Subscribe to my Free Newsletter here: https://harmonisedsuccess.beehiiv.com/subscribe

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Omar Halabieh

Saieed Sadeghzadeh

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