Amazon

Director, Software Development

Senior Software Development Manager

Software Development Manager - SCOT

Sr. Technical Program Manager - GIPA

Amazon Payment Services

As the leader of the global technology function at Amazon Payment Services, I am both passionate about and dedicated to re-imagining digital payments for customers and merchants throughout the Middle East and Africa region. 

My responsibilities encompass tech pre-sales and solutioning, merchant integration, software development (for new and existing products), infrastructure management, technical operations, information security, and data engineering. Additionally, I oversee the technology function responsible for delivering seamless payment products and experiences for Amazon shoppers throughout MEA stores (UAE, KSA, EGY, TR and ZA). 

Together, our aim is to provide simple, affordable, and trusted payment experiences for merchants and customers across the MEA region.

Head of Technology

Direct Energy

Promoted to build and lead 5-member team in designing, developing, and managing decision-support application and tools for front-office trading group, integrating with trading/supply, operations, risk management, pricing/structuring, settlements organizations.

IT Manager - Decision Support Tools, Supply

Extended inward-focused IT capabilities to external customers. Developed capabilities that underpin key business processes within the industry lifecycle including trading, scheduling, asset management and optimization, demand-side response, and settlements. 

* Challenged with building team, processes, and systems to support organic business growth into new market space with demand response management product (multi-million dollar project). 

* Leveraged technology to empower several key, new revenue streams for the business unit.

* Handpicked by senior leadership to course-correct and manage delinquent security appliances workstream of major datacenter migration that had put entire project at significant risk of missing deadlines. 

* Invited to join M&A (and other structured deal) due diligence teams after demonstrating thought leadership in both technology and operations to commercial stakeholders. 

* Updated business continuity program to eliminate operational risk from disruption to business-critical systems.

IT Manager - Digital Marketing, Upstream and Trading

Managed IS development and support function for variety of business-enabling systems across US power markets. Built and directed team of 6 IT professionals.

* Functions Supported include:

   a) ISO Settlements (NEPOOL, NYISO, PJM, CAISO, MISO and ERCOT) / nMarket Allocation  Manager and custom SSRS reports
   b) Scheduling and ISO Trading / nMarket Power
   c) Upstream Power / OSIsoft PI System and various other systems
   d) ERCOT Asset Optimization and 24 Hour Real-Time Trading Desk / nMarket Power
   e) ERCOT Asset Dispatching / OSI Monarch GMS

* Major Initiatives Lead:

- Texas Nodal Market Transition (Go-Live and Post Go-Live Support)
- Generation Management System (GMS) Implementation (Inception to Operations)

* Managed Business Continuity Planning and Disaster Recovery plans for Direct Energy Upstream & Trading

IS Manager - Power Asset Optimization, 24-Hour Real-Time Trading Desk, and Upstream Power

* Developed a 3 year architectural - enterprise message bus centered - vision  for our Upstream and Trading business unit

* Developed a Data Integrity business case for our Upstream and Trading business unit

* Developed an interface for gas pipeline data with Bentek Energy

* Managed a Market Data Service initiative to consolidate Market Data into a single repository

* Managed environments to support our Proprietary Trading applications

* Managed testing environments for the Texas Nodal Initiative and various other initiatives

* Supported Proprietary Trading applications

Senior Analyst - Architecture and Proprietary Trading IS

* Lead the design, implementation and testing of the Trade Capture migration from a Java based API to a FIX based system with the Intercontinental Exchange (ICE)

* Developed various solution components in Java and TIBCO

* Supported DealCapture and E-Confirm applications

* Developed Retail Credit Risk BI solution to support B2B business better evaluate/assess credit exposure

Senior Analyst - Wholesale/Retail Interface IS

* Provided technical leadership over design, implementation and testing of the SAP HR implementation project, to replace existing PeopleSoft implementation

* Actively participated in the business blueprinting of to-be HR processes, and translating the processes into system functional requirements

* Provided technical leadership over design, implementation and testing of the Canadian Benefits outsourcing project as well as coordinating the Payroll Outsourcing Project 

* Initiated SAP ECC 6.0 upgrade recommendation and laying project foundation

* Lead the testing and training for the Scanning Solution of the Procure-to-Pay project

Senior Analyst - Corporate IS

British Gas

* Led a project to develop an absence management system and managed its deliverables

* Collected the requirements, designed and implemented system using an agile customer centric development methodology

* Successfully sold the system to different areas of the business which is now being rolled out across British Gas Residential IS as well as British Gas Business IS

* Supported and administered the system in production for 100 users, with about 1,000 users being targeted for the short term

*Delivered project benefits estimated to save 0.5 FTE in each of the areas that it is rolled out to

Senior Analyst

* Collected the requirements, designed and implemented a deal capture system to automate energy trade entry from ICE and NGX into the company’s risk management system

* Supported the system in production, providing second level support

* Developed a front end application to the system to make it self-administrative

* Delivered project benefits estimated at: saving 2 FTE, reducing the error entry rate to 0.5% and the Value at risk by $2.5 Million

* Researched Natural Gas storage fundamentals in North America and investigated potential of its use within the Wholesale’s group portfolio

Senior Analyst - IS EMG

Integrated Voice Communications

* Managed the installation of new equipment and periodic updates (both software and hardware)

* Marketed and sold new VOIP (Voice over Internet Protocol) routes to various international destinations around the globe

* Programmed Cisco Routers and CPM (Computer Protocol Malaysia) voice gateways

* Maintained a set of Windows NT servers and Cisco gateways

* Managed 24/7 customer support (both technical and sales) by email/phone/fax

* Maintained excellent written and verbal communication skills as well as rigorous documentation

* Coordinated with team members in different countries to ensure quality voice service

Founder and Managing Partner

Tech Director at Amazon Payment Services | Follow for posts about Leadership Development and Career Growth | Leadership & Career Mentor | Author Of Leadership in 60 Seconds

I ​am a global technology executive with over 20 years of experience. I am currently Director of Software Engineering at Amazon, leading the Technology function for Payments across the Middle East and Africa. In this role, my aim is to make the payment experience of our merchants (Amazon Payment Services) and customers (Stores) the most simple, affordable, and trusted.

Over my career, I'm honored to have delivered award-winning transformational initiatives that have created competitive advantage, enabled business growth, and exceeded customer expectations.

Known as a forward-thinking problem-solver ― skilled in both business and technology strategy ― I adapt and plan for evolving market needs, delivering initiatives with speed and agility. I am also deeply passionate about building, developing, managing, and leading high-performance teams. A strong communicator and relationship builder, I partner effectively with cross-functional stakeholders and am a trusted advisor within the company.

Ever since I stepped into my first managerial role, more than a decade ago, I quickly realized the profound impact strong leadership has on individuals, teams, and organizations. From that moment, I made it my mission to empower others in their leadership journeys, guiding them to reach new heights in their careers.

In support of this mission, I have developed a community on LinkedIn of over 70K+ like-minded professionals with whom I actively support, engage, and share daily content on leadership, management, and career. I have been recognized as a LinkedIn Top Voice (Blue Badge) and ranked #1 LinkedIn Arab World Creator in Management and Leadership. 

Outside of work, I am passionate about everything automotive, especially F1 racing (Forza Ferrari!). I enjoy sports in general, both playing and watching. I also have a keen interest in collecting fragrances, working out with a focus on strength training, and all things food—from learning about it and exploring new cuisines to preparing dishes and hosting gatherings. However, my favorite pastime is spending quality time with my family. 

Languages: English 🇺🇸 Arabic 🇱🇧 French 🇫🇷

Omar Halabieh

Edward Jones

* Assist in training or retraining  both newer & current Financial Advisors & their BOAs in setting up certain types of financial accounts and finding the correct documentation to help guide them for future reference. 
* Assisting newer & current Financial Advisors & their BOAs when account roles need to be changed along with finding correct documentation for future reference. 
* Assisting Financial Advisors & their BOAs with trouble shooting and explaining procedures  when issues come up on accounts. 
* Understanding when & where to transfer the Branch Teams to other service areas when needed.
* Operating Avaya VOIP phone systems.
Computerized document search and retrieval. 
* Inbound Call Center.
* Work collaboratively with colleagues, support teams & other service areas in order to support larger needs of branch offices. 
* Continuing Education per Finra requirements & regulations. 
* Keeping up to date on any and all changes in processes, procedures & rules.
* Flexibility of working from home.
* Have led team meetings.
* Continued knowledge of Salesforce Lightening.

Service Specialist II (Remote)

ABILITY Network

●	Working in a fast-paced collaborative office setting
●	Responsible for receiving orders for and building preset computer based medical billing and eligibility programs for fulfillment of customer orders. 
● Sandbox environment.
●	Train customers on how to correctly utilize their new programs utilizing Microsoft Teams, Go To Meeting and/or Go To Assist.
● Production with ready to go live.
●	Answer Customer questions via incoming and outgoing emails and phone calls
●	Flexibility to work from home.
●	Operated Cisco VOIP Phone Systems, Computerized document search & retrieval. 
●	Working knowledge of Salesforce Classic & Lightning.
●	Working in a Cloud Based Environment. 
●	Suspensions, cancellations & reactivations of accounts.

RCM Implementation Specialist III

Pearson VUE

●	Scheduling certification/licensure exams 
●	Assisting candidates for registration
●	Utilizing the Avaya Phone system
●	Assisting candidates for log-in credentials for the Pearson VUE website
●	Up trained for new products/clients
●	Assisted with out-bound call ad-hoc projects.
●	Assisting candidates with troubleshooting

Call Center Representative

Pro Staff

●	Temporary data processing or call center work as assigned at various companies.
●	Flexibility of work depending on the assignment and the company in which I am assigned.
●	Adapting to change in a fast-paced office style setting.
Rust Consulting (Temporary Assignment) 				August 2011 – July 2012		
●	Call Center
●	Display multi-tasking skills.  
●	Perform data entry ad intake. 
●	Responsible for data processing
Target Rx Corporate Office (Temporary Assignment) 			June 2011 - August 2011
●	Call Center
●	Responsible for low level trouble shooting.
●	Displayed problem solving abilities.
●	Performed email re-routes.

 Temporary / Contract employment 

Ameriprise Financial Services, LLC

●	Responsible for research and resolution of advisor issues based around compensation, licensing, and client transitions using a variety of proprietary & nonproprietary computer-based programs. 
●	Operated Ameriprise mainframe programs such as Lotus, DOS based programs, pre-programmed Microsoft Excel spreadsheets and other web-based programs. 
●	Obtained product knowledge to provide analysis to answer incoming advisor compensation inquiry calls using a complex set of proprietary rules and procedures. 
●	Worked with financial advisors keeping them updated on their continuing education credits based upon updated rules and regulations. 
●	Operated Cisco VOIP Phone Systems, Computerized document search & retrieval. 
●	Received understanding of financial licensing requirements and advisor compensation requirements.

Call Center Representative - Financial Services	

•	Research, resolution, and adjustments of advisor compensation using computer-based Performed programs in a fast paced, competitive office style setting.
●	Provided product knowledge to provide analysis and/or processing of appropriate compensation adjustments.
●	Utilized computerized document search and retrieval.
●	Performed data processing, 
●	Displayed excellent verbal & written skills.

Customer Service Representative - Financial

Service Specialist II (Remote) at Edward Jones

CAREER HIGHLIGHTS
●	20+ years of experience as a Customer Service Representative 
●	Skilled at working directly with advisors to help fix / answer complex compensation & licensing issues. 
●	Process Improvements and/or updates on different items during my career
●	Awarded for 10 years and 15 years of service.
●	Awarded pin for a creative writing.
●	Perfect Attendance Certificate
●	Professionalism Certificate 
●	Agent of the Month Award (January 2014)
●	Top Performer Award (February 2015)
●	6 years of experience as an Implementations Specialist
●	Awarded for 5 years of service.
●	HIPAA Certified (July 2015 - June 2021)
●	Promotion to Level II (2017)
●	Promotion to Level III (2019)
●	Activities Committee (2017-2018)
●	Values & Service Excellence Award (09/06/2019 & 11/20/2020)

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Omar Halabieh

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