Technology Expert | Process Optimization & Automation | AI Specialist in Procurement, Supply Chain & Finance

With over 26 years of experience, I specialize in transforming how businesses operate by leveraging cutting-edge technology to optimize processes, automate workflows, and enhance decision-making. My expertise spans procurement, supply chain, and finance, where I’ve consistently driven efficiency, reduced costs, and unlocked operational agility through intelligent automation and AI-driven solutions.

💡 Core Strengths

	•	Process Optimization & Automation: Streamlining complex workflows to reduce manual tasks and empower teams with data-driven insights.
	•	AI-Driven Solutions: Implementing AI to boost operational efficiency, improve decision-making, and elevate performance across procurement, supply chain, and finance functions.
	•	Technology Leadership: Partnering with professionals to integrate advanced technology for better business outcomes, driving sustained growth and long-term value.

🌍 Industry Expertise & Impact
I collaborate with executives, managers, and teams who are ready to future-proof their operations by adopting smart technology solutions. From identifying inefficiencies to delivering tailored roadmaps, I focus on measurable improvements that lead to tangible results.

🤝 Client-Focused & Results-Driven
My approach is client-centered, focusing on delivering scalable solutions that solve immediate challenges while anticipating future needs. I’m passionate about building lasting relationships, where technology serves as the backbone for sustained success.

Let’s connect to explore how technology can redefine your operations and elevate your organization’s potential.

Omar ️

Bell Immersive Technology Solutions

Senior Business Development

Valoriz Digital

Senior Business Developer

Sierra Digital INC

✔️Client Management Worked with several clients on the requirements gathering phase and stakeholder management both internally & externally. Getting the Project to the right key people and continuous monitoring on the progress of the Project.
✔️Key Account Management – Specifically focused on the RDO, SAP BTP, Oil & gas, public sectors Clients and private entities for Publicizing the technology aspect of the products.
✔️Working as a Scrum master (Project Co-Ordinator) for several System update Assessment Projects for US Customers.
✔️Project Health monitoring and risk analysis of the project & providing technical assistance, escalation management, stakeholder management (Internal External), Co-ordination between product management teams, support groups, client servicing, and other cross- functional teams.
✔️Public speaking on Webinars & Live Events for Business growth and outreach. Focused on product Demo, Live answers, Query management through Websites and all other possible channels.
✔️Business Strategy for SAP ECC to S4 Upgradation for existing client offering AMS Support.
✔️Work closely and discuss with CEO and CTO for opportunities and change to Business.
✔️Create and deliver product demonstrations aligned with customer business requirements that show how the SAP product and partner-packaged offering can best meet their requirements. Differentiates the offering from the competition.
✔️Coordination between product management teams, client servicing, Customer Management & Client Engagement.
✔️Monitor the development activities for your team members toward their industry and solution learning goals.
✔️Work with business users and other Information Services personnel in the application development area in across-functional team environment to pursue and accomplish business critical projects and provide guidance on prioritization.

Business Development (Customer success) 

GP Strategies Corporation

Key Result Areas:
🕐Worked Applications: Microsoft Azure(cloud), Microsoft Cloud App Security o365, PRTG( Paessler Router Traffic Grapher) Network Monitoring, SCCM(System Center Configuration Manager), Microsoft Active Directory, Sharepoint(Account creation)
🕑Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.
🕒Achieved a user satisfaction rating of 4.9/5.0; consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.
🕒Troubleshooting desktop and system problems, diagnose and solve hardware/software.
🕓Incident Management initial communication of known incidents and 1st /2nd line resolution of faults.
🕓Investigating and diagnosing incidents and researching solutions.
🕔Configuration and resetting the network access accounts whenever required.
🕕Processing software and hardware by coordinating user setups, installations and upgrades.
🕖Report Phishing and Remediation of all machines in SCCM.
🕗Provide specialized and timely technical support via phone and email to resolve issues that are prohibiting employees from completing their tasks. Trying our best to give Response and resolution on the same day.
🕘Change and setup user accounts and passwords.
🕚Identify, distinguish, and analyse multiple components of a problem, and then make recommendations for business change
🕛Identify users logging in from a risky IP address, detect ransomware activities, and detect administrator activities from non-corporate IP addresses and running complete scan for the system and changing the password to avoid any data breach.
🕜Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA
🕞Recommending network infrastructure requirements.

IT Global Operations Team Lead

Infosys

In my role, I diligently executed the following key responsibilities:
Key Result Areas:
• Applications worked: Oneview, Resolve, Eclipse, Rightnow, Utxt, Wholesale and Openreach.
• Respond to telephone inquiries, providing quality service to customers and associate inquiring about the availability of products or status of orders
• Performing troubleshooting for BT copper Broadband, Fibre Broadband, Landlines, Mobile networks.
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates. Identified chronic customer issues by creating and maintaining customer complaint log.
• Worked towards the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24x365 environment
• Prepared reports and communication for senior management and clients.
• Worked towards checking the quality of the calls and documentation of the issues on daily basis.
• Perform activities of purchase request/order management, managing invoices & reporting activities.
• Trained new staff in use of Software and hardware.
• Rapidly establish a good working relationship with customers and other professionals, such as broadband/telephone exchange Network Engineer.
• Accomplishes information systems and organization mission by completing related results as needed.
• Sending weekly reports for my team and making progressive to avoid mistakes.
• Perform Audits for the team

Senior Process Associate

At Bell Immersive Technology Solutions, my role as Senior Business Developer involves leveraging my sales acumen and marketing strategy to deliver cutting-edge Data Analytics and AI solutions. With a foundation in Computer Science and certifications in Scrum Master, I ensure our technology solutions align with client objectives and drive digital transformation.

My tenure at Valoriz Digital, Infosys and Sierra Digital INC honed my skills in client and key account management, particularly within the Data Analytics, SAP BTP, and energy sectors.

taplio

The Battle

Omar ️

Divagar Somasundaram, CSM

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