Nas Company

Community Manager

InfluencerActive

Influencer

The TOP Person: An International Business, Politics, and NGO Magazine & a Global Initiative with HUB

Ambassador

Bengal Group Limited

Career Summary:
•	Executive Secretary and Manager Coordination with over twelve years of experience providing thorough and skilful support to Management.
•	Skills in administration, Human Resources, Merchandising.
•	Cooperative, Hard worker, Positive attitude, Team player and a winning negotiator.
•	Capabilities to review, analyse, and evaluate innovative and systematic services in the field of Mangement and user needs.
•	Ability to identify and to develop a strategic relationship, understand the need for changes.
•	Exemplary problem-solving skills; able to identify problems and implement corrective processes.
•	A skilled communicator; interpersonal, and presentation skills.
•	Able to synthesise and deliver complex information to diverse audiences.
•	High-energy, confident professional with an infectious enthusiasm for negotiation.
•	A flexible professional who enjoys learning new skills and quickly adapts to organisational changes.
•	Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and corporate backgrounds.
Working Experience:

•	Coordination between the director and departments.
•	Organise a meeting, maintain appointment schedules and Calendar and ensure all appointments and meeting updates.
•	Maintaining liaisons with different agencies, organisations and groups
•	Prepare agenda, minutes making and circulating.
•	 Maintain Protocol Of Chairman’s Office.
•	Assists in arranging visas, air tickets and hotel reservation for inbound and outbound travellers.
•	Review financial report and submit to Chairman.
•	Maintain and update relevant databases.
•	Maintenance of a healthy flow of incoming and outgoing communication.
•	Arrange dinner party for clients, visitors and buyer.
•	Design and implement filing systems.
•	Ensure filing systems are maintained and current.

Coordinator to Vice Chairman, Bengal Group

A.T. Haque Limited

Coordinator to MD

TM Textiles & Garments Limited

Make coordination between director and whole staff of the Organization.

Manager Co ordination

The Premier Bank Ltd

Sr Officer (Ex. Secretary)

I am a LinkedIn influencer with 308k followers & my post can have a maximum reach of 100k.

I can help to advertise products & services, es especially for E-commerce, Smart Gadgets, Education, Health & Fitness, Clothing lines, Tourism, Food Industry.

Apart from influencer marketing, I am Sr manager in coordination with more than 12 years of progressively responsible experience managing all aspects of the management functions. Proven ability to work with the Sr management team. I have experienced my skills in multidimensional Organizations such as FMCG, Manufacturer, Bank, Broadcasting sector, which is enthusiastic to boost up my career in the corporate field. Enriching my corporate knowledge to utilize competencies and efficiencies. 

✔Negotiator.
✔Analyst.
✔Networker.
✔Administrator.
✔Negotiation and Communication ability.
✔Effective Communicator.
✔Management Skills.

Networking is one of my greatest strengths that allows me to build new relationships and also helped me to establish interpersonal relationships with colleagues and friends.

I have worked with some pretty amazing people including the company T M textile Ltd. I have got loads of experience working with this company from where I was able to enrich my knowledge which led to taking me the position I'm holding now.

Nuzee “Nusrat” Zahan

EnterpriseObj

Responsibilities:

-Compiling and presenting information.
- Analysing statistics, creating reports and providing recommendations.
- Developing and implementing new procedures or training.
- Defining the problem through consultations, meetings and case studies.
- Designed a global CRM strategy in support of New Business Model and Customer Engagement Strategy. 
- Lead the team to deliver customized CRM roadmaps.
- Led a team to design and implement a data model for Customer Experience Data, in support of the global CRM initiative.

Customer Service Team Lead

UnitedHealth Group

Awards and Recognition:

- Recognised as "Innovator of the Quarter" for three bright ideas(resulted in Saving $40k to 90k approx/year) from Vice President of company.

Responsibilities:

-	Timely/accurate completion of standard quality reports and managed and responsible for teams US/Philippines/India teams.
-	Completed ad hoc reports as requested.
-	Consulting support to site/account management.
-	Identified and track errors identified during the transactional quality review process.
-	Routinely analysed results of quality reviews to report error trends.
-	Demonstrated high quality and root cause identification and analysis.
-	Demonstrated basic levels of Six Sigma expertise.
-	Applied Six Sigma methodologies. 
-	Managed assigned projects.
-	Used Quality system tools/databases to capture relevant data.
-	Utilized change management to drive results.
-	Developed recommendations for Quality remediation plans.
-	Shared best practices and support team goals and objectives.
-	Worked consistency and efficient processes on the team.
-	Actively participated in quality improvement initiatives/meetings.
- Provided research and root cause analysis for claim quality remediation.
- Performed capacity planning and reporting
Responsible for all aspects of quality assurance.
- Created and edited requirements, specifications, cost benefit analysis and recommendations to proposed solutions.
- Facilitated development of process documentation.
- Followed standard programming guidelines and requirements as set by team.
- Performed Standard documentation and tracking processes used pertinent data and facts to identify and solve a range of problems within area of expertise.
- Prepared MIS/reports
- Performed training need analysis.
-  Planned and executed process improvement.
-	Responsible for all aspects of quality assurance within the Claims job family (CMS-1500 form or UB-92 (UB-04).
-	Complete understanding of Review Cycle Management for US healthcare provider for maximizing accuracy.

Quality Analyst

Verizon

-Worked as a Sr Customer Service Specialist in for Internet Service Povider(ISP-Verizon).
- Handled escalation calls of billing issues faced by the customers for the Internet products and services.(United States)
-Also involved in basic Trouble-shooting and promoted the Verizon products.
-Created and managed a backup plan for critical SharePoint data and lead the efforts in maintaining a disaster recovery/continuity solution.
-Checking the disk space, cleaning the unwanted data from disks in the server. 
-Configuring and Administration of Service Applications.
-Crated User Profiles and Audiences. 
-Involved in On-Call support for critical Issues.
-Providing support to clients in understanding SharePoint environment.
-Involved with the development teams to deploy custom applications and solutions to production, QA and DEV environments. 
-Continuously enhanced security/compliance/audit processes.
-My performance was immaculate and consistent.

Verizon Broadband and Internet Sr Customer Service specialist

Bank of America

-Worked as a customer service specialist (Consumer Client Support-E-mail).
-Achieved spirit cards and recognition from Delivery Leader for outstanding performance in terms of customer satisfaction. 
-Earned recognitions for superior customer service via customers'​ correspondence to manager. 
-Received numerous monetary awards for generating exceptional service to customers with 100% CSAT. 
-Delivered superior customer service by handling inquires and request via e-mails. 
-Processed maintenance as per business requirements. 
-Consistently met monthly quality e-mail standards. 
-Executed "dual"​ claims processing during MBNA/ Bank of America merger. 
-Consistently accomplish department goals receiving excellent ratings on e-mail monitoring surveys. 
-Awarded "Employee of the Month" and K performer for best Quality and Productivity Scores.

Retail Banking Customer Service Specialist

I have a simple philosophy; learning is life. Keep learning, keep updating and be kind.

About LinkedIn:

I feel new every day, may be algo changes or something new to learn in a different way. I'm sorry, I eat up words(remain only mind), 🤣 while I write. Not regular to LI/LinkedIn, not a machine nor addicted, have life to live, 😃. Single post is good for a day, 2 to 4 posts from same person, same-day or everyday is boring, ignoring, unless inspiring..

Biggest problem of any introvert, I feel is, most of time, often misunderstood by many; tries to convey the message, words might fail to express, but atleast true at heart..

When you have soo much to say, reveal slowly and in a perfect way. Don't rush in DM, with a long story 🤣 learnt it, often I forget😆 

I learnt, Tag or mention of one, requires one's permission or acceptance. DM or ask if one is comfortable to tag or mention their name.

Prove | Improve | Contribute | Network | Humane-Human | Please smile, it helps | Dream, try consistently | Give, it unburdens | Forgive, it brings peace | Life, Purpose? |#anchoringthoughts #anchoringthghts #MaikLearner

taplio

The Battle

Nuzee “Nusrat” Zahan

Maik L.

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?