tulkit. inc

Founder

Founder @ FLYER-ONE *

Nestor Valles

Second Wind Foundry

SWF design and deliver customized training solutions to organizations from multiple sectors for self sustained behavioral transformation through pragmatic, scientific and psychologically apt learning methodologies. Both Inbound and Outbound assignments (Sessions and workshops) are conducted from 2hrs to 16hrs of duration for reputed Clientele catering across hierarchical levels with a strong follow up, mentoring and coaching plan.Few of the acknowledged areas of expertise  that earned accolade across all segments( Students, Teachers, Corporate employees) that were  instrumental in bringing self retrospection and actualization are:

•	Winning Attitude for life
•	Can Do Manager
•	Individual and Team Motivation
•	Effective Communication Skills( Verbal and Non Verbal)
•	Grooming the Latent Persona( Inside Outside )
•	Conflict Management
•	Problem Solving
•	Negotiation Skills
•	Soft Skills
•	Emotional Intelligence
•	Decision Making
•	Stress to Self Management
•	Self Esteem/Self Awareness
•	Planning and Execution-MBO and Strategic Planning
•	Team Building/Teamwork (preferably Outbound)
•	Business Manners & Etiquette
•	E-Mail Etiquette.
•	Time Management
•	Public Speaking- Journey to Magnetic Influence
        Power of Discipline- Tough Love!
•	Presentation Skills
•	Coaching & Feedback Skills
•       Meaningful Leadership
        Success Mantra- Life Changing Principles to Lead not Follow.
•	Interview Skills and Group Discussion- Lead the Interviewer.
•	Selling Skills-Product and Concept.
•	Goal Setting- Leading a purposeful life.
•	Professionalism- Way of Life.
•	Assertiveness- Booster to Personal & Professional Life.
•	Six Thinking Hats
•	Fish Philosophy- Customer Excellence.
•	Change Management- Paradigm Shift
•	Ownership at Work
•	Interpersonal Skills.
•	Individual and Team Motivation
•	Grooming the Latent Persona( Inside Out Approach )
•	Conflict Management
•	Problem Solving
•	Negotiation Skills
•	Emotional Intelligence

Founder & Chief Facilitation Officer

Kruti Institute of Technology & Engineering

	Manage Internships, Training and Development and Placement activities for (B.E and MBA) students 
	Prepare and Execute Training Roadmap for students of all semesters of B.E and MBA involving process and stake holding of Departmental Leaders. 
	Coach, mentor and counsel students.
	Organize various corporate level programs/workshops/HR meets, Industry Visits, live projects, Management Development Programs, Guest Lectures and other initiatives to bridge the industry-academia gap.
	Visit Industries/Corporate across PAN India to liaise and coordinate their association with institute. 
	Budgeting, Monitoring and Measuring Training Performance to ensure and enhance effectiveness.
	Handle external Training Assignments for multiple Organizations related to sales, motivation, communication skills, business etiquettes, Problem Solving, Decision Making, Lateral Thinking….
	Create SOPs for the department and ensure its adherence at all stages with various stakeholders.
	Share mid month and month end Placement and Training Reports.

Head-Training and Placement

Disha Institute of Management of Technology, Raipur

•Employability development workshops for BE & MBA students.
•Conduct Management development Program for corporate and industry officials across various work groups.
•Instrumental in setting up Institute Industry Interface to bridge industry-academia gap. 
•Actively Support admissions and marketing.
•Maintaining CRM with companies for internship and final campus placements. 
•Managing the team of supporting officers of the department. 
•Executing train the trainer program for the in house trainers.
Create SOPs to streamline intra & inter departmental processes and workflow.

GM-T&P

Aegis BPO services Ltd.

•Handle 1st party Telecom and Credit Card collections portfolios both Inbound and Outbound (520 FTEs) with 8 CQ specialists and 2 TL’s as DRs.
•Planning the staffing requirement and hiring based on the process needs. 
•Identify, develop &amp; Implement specific Organizational Development Training Modules for various target groups. Some of the modules created for Team Leaders are Effective Feedback Skills, Coaching with Numbers, and Soft Skills Coaching.
•Identify, develop and implement various Process Improvements through re-engineering the process &amp; then implementing changes in a phased manner using DMAIC methodology. Successfully executed more than 6 process improvement projects over the last 36 months; including improved Customer Satisfaction scores and Inbound AHT (average Handle time). 
•Create SOP’s for the department and ensure adherence at all stages.
•Represented center from Quality dept. on all client calls regarding site performance, complaints and customer satisfaction. 
•Conduct self check Quality Audits to ensure adherence to operational policies &amp; procedures. 
••Handling end to end client/customer complaints. 
•Design process specific CTQ’s &amp; maintain scoring variance of the portfolios.
•Support HRD in recruiting executives and lead the hiring process for CQ reps 
•Create Quality piece for monthly and quarterly performance reviews with the client.
•Create and present Dashboards on CQ performance, Internal Operations Review and customer/client Complaint Matrix.
•Create KRA’s for the team and review monthly performance followed by one-o-ones.
•Conduct client level training programs under their supervision further introduced in training curriculum.
••Trained Quality department on E mail writing skills, MS Excel, MS PowerPoint, Leadership, Conference Call Etiquettes, client handling, conference call etiquettes, Quality Tools, Process Mapping, SIPOC model and problem solving.
•

Assistant Manager-Quality

"𝐖𝐞 𝐚𝐫𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐨𝐧𝐞 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐚𝐰𝐚𝐲 𝐟𝐫𝐨𝐦 𝐚n 𝐞𝐧𝐭𝐢𝐫𝐞𝐥𝐲 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐫𝐞𝐬𝐮𝐥𝐭, 𝐜𝐚𝐫𝐞𝐞𝐫 𝐚𝐧𝐝 𝐥𝐢𝐟𝐞. 𝐓𝐎𝐃𝐀𝐘 𝐢𝐬 𝐭𝐡𝐞 𝐝𝐚𝐲 𝐭𝐨 𝐝𝐞𝐜𝐢𝐝𝐞.”

Facilitation for him, is a passion, soulful self-commitment, fulfilment and a way of life. 
An Electrical engineer turned into transformational facilitator, is known for solving complex people and process related organisation challenges, through identifying, designing and delivering experiential classroom and outbound learning interventions followed by self sustained learning implementation life cycle.

Known for creative gamification & humour, and acknowledged for delivering sharp results. People love his energy, effortless connect & immersive questioning to engage & harness group's wisdom.

He is an enthusiastic Outbound team building Facilitator,  Leadership & Sales Multiplier Coach, and mentor for interview skills.
   
Over 𝟐𝟐𝐲𝐫𝐬 of experience, in the space of L&D, 𝟑𝟒,𝟕𝟑𝟔+ 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐡𝐨𝐮𝐫𝐬 clocked, served 𝟐𝟓+ 𝐬𝐞𝐜𝐭𝐨𝐫𝐬 and 𝟏𝟓𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 , he has profound exposure in the domains of: 

 𝑪𝒂𝒑𝒂𝒃𝒊𝒍𝒊𝒕𝒚 𝒃𝒖𝒊𝒍𝒅𝒊𝒏𝒈
 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 ( 𝒎𝒂𝒏𝒂𝒈𝒆𝒅 𝒕𝒆𝒂𝒎 𝒔𝒊𝒛𝒆 𝒐𝒇 30 & 𝒑𝒐𝒓𝒕𝒇𝒐𝒍𝒊𝒐𝒔 𝒘𝒊𝒕𝒉 𝒉𝒆𝒂𝒅 𝒄𝒐𝒖𝒏𝒕 1500+)
 𝑭𝒆𝒆𝒅𝒃𝒂𝒄𝒌, 𝑪𝒐𝒂𝒄𝒉𝒊𝒏𝒈 & 𝑴𝒆𝒏𝒕𝒐𝒓𝒊𝒏𝒈
 𝑶𝑫 𝑰𝒏𝒕𝒆𝒓𝒗𝒆𝒏𝒕𝒊𝒐𝒏
 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕
 𝑷𝒓𝒐𝒄𝒆𝒔𝒔 𝑰𝒎𝒑𝒓𝒐𝒗𝒆𝒎𝒆𝒏𝒕
 𝑬𝒅𝒖𝒄𝒂𝒕𝒐𝒓𝒔 𝑫𝒆𝒗𝒆𝒍𝒐𝒑𝒎
 𝑻𝒆𝒂𝒎 & 𝑷𝒆𝒓𝒇𝒐𝒓𝒎𝒂𝒏𝒄𝒆 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕
 𝑮𝒍𝒐𝒃𝒂𝒍 𝑪𝒍𝒊𝒆𝒏𝒕 𝑹𝒆𝒍𝒂𝒕𝒊𝒐𝒏𝒔𝒉𝒊𝒑 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕
 𝑺𝒂𝒍𝒆𝒔 𝑨𝒄𝒄𝒆𝒍𝒆𝒓𝒂𝒕𝒊𝒐𝒏.

𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒:
 𝐒𝐢𝐱 𝐒𝐢𝐠𝐦𝐚 𝐆𝐫𝐞𝐞𝐧 𝐁𝐞𝐥𝐭, 𝐁𝐒𝐈, 𝐃𝐞𝐥𝐡𝐢.
 𝐒𝐞𝐥𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, 𝐒𝐎𝐈𝐋, 𝐆𝐮𝐫𝐮𝐠𝐫𝐚𝐦.
 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬, 𝐅𝐞𝐞𝐥𝐢𝐧𝐠 𝐌𝐢𝐧𝐝𝐬.
 𝐂𝐨𝐥𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐒𝐤𝐢𝐥𝐥𝐬, 𝐂𝐡𝐚𝐫𝐥𝐞𝐬𝐭𝐨𝐧, 𝐔𝐒𝐀.
 𝐎𝐃 𝐈𝐧𝐭𝐞𝐫𝐯𝐞𝐧𝐭𝐢𝐨𝐧𝐬- 𝐒𝐤𝐢𝐥𝐥 𝐃𝐞𝐜𝐤, 𝐌𝐮𝐦𝐛𝐚𝐢.
 𝐌𝐚𝐬𝐭𝐞𝐫 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐨𝐫-𝐓𝐒𝐒𝐂, 𝐍𝐞𝐰 𝐃𝐞𝐥𝐡𝐢.
 𝐓𝐓𝐓- 𝐀𝐂𝐄, 𝐍𝐞𝐰 𝐃𝐞𝐥𝐡𝐢

𝐓𝐆 : Blue collar/white collar
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Across PAN India
𝐀𝐠𝐞 𝐆𝐫𝐨𝐮𝐩𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐝: 18yrs to 55yrs 
𝐒𝐞𝐜𝐭𝐨𝐫𝐬: Govt & Private- Iron & Steel,  Cement, Manufacturing, EPC projects, Oil and Gas, FMCG, Healthcare, Pharmaceuticals, Power , Infrastructure, Real Estate, Automobile, Telecom, Energy..

Support Form: https://forms.gle/q9YRzXp6M8UMWu4d6
Appointment: https://calendly.com/princegrover-trainer/30min

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