tulkit. inc

Founder

Founder @ FLYER-ONE *

Nestor Valles

Getfreelance Indonesia

Professional Freelancer

TripleTen Indonesia

- Worked with 15 Projects of: Y.Music; Borrower's Default, Encashing A Car; 'Surf' and 'Ultimate' Package Plan Analysis; Video Game; Zuber Ride-Sharing; Y.Afisha; Big Online; Eateries Types in LA; Food Product; Trending Video Dashboard; Interaction and Retention Strategies; Outlining of Customers' Loyalty Program; A/B Testing International Online Store; SQL Books Sparkers; The Ultimate of Customers' Loyalty Program.
- Collected, processed, and analyzed large datasets to generate insights and support decision-making.
- Worked closely with cross-functional teams to identify opportunities for data-driven improvements and to communicate your findings effectively. 
- Developed and maintained data models, as well as creating visualizations and reports to present your analysis.
- Involved in the implementation and monitoring of data quality and integrity processes.
- Stayed update on industry best practices and emerging technologies to continuously improve data analysis processes within the organization.

Data Analyst Associate

Student Coordinator Study Buddy

As a Data Analyst Trainee, I have the opportunity to gain valuable hands-on experience in the field of data analysis, develop technical and analytical skills, and contribute to real-world data projects that have a meaningful impact on the organization. This internship provide me with a solid foundation for a successful career in data analysis and will help me build a strong professional network within the industry.

- Assisted the data analysis team in collecting, organizing, and analyzing data to provide valuable insights to the organization.
- Worked closely with senior data analysts to learn and apply various data analysis techniques, tools, and methodologies.
- Organized data collection from various sources, data cleaning and preprocessing, and data visualization.
- Conducted statistical analysis and creating reports and presentations to communicate findings to the team.
- Learnt and used various data analysis tools such as Excel, SQL, Python, and Tableau.
- Gained hands-on experience in working with large datasets, data mining, and predictive modeling.
- Developed strong analytical, problem-solving skills, think critically, identify patterns and trends in data, and draw meaningful insights to support decision-making processes within the organization.
- Encouraged to actively participate in team meetings, brainstorming sessions, and collaborative projects to gain a better understanding of how data analysis contributes to the overall business objectives.
- Received guidance and mentorship from experienced data analysts who will provide me with regular feedback and support to help me grow and develop my skills.

Data Analyst Trainee

@shakeilogram and @ozetle.saga

Storyteller di @shakeilogram and @ozetle.saga

Traveloka

Quality Assurance Specialist

PT. ENS Indonesia

English Tutor and Administrative

PT MitraComm Ekasarana

#Hutchison 3 Indonesia Project

- Provided exceptional customer service to retailers and addressing their inquiries, concerns, and requests in a timely and professional manner.
- Assisted retailers with product information, pricing, promotions, and any other relevant queries related to Hutchison 3 Indonesia's products offerings.
- Resolved retailer issues and complaints effectively, ensuring a positive and satisfactory resolution for all parties involved.
- Collaborated with internal teams to escalate and follow up on complex retailer issues, ensuring swift resolution and maintaining high levels of retailer satisfaction.
- Maintained accurate records of retailer interactions, feedback, and resolutions in the contact center's database or CRM system.
- Contributed to the continuous improvement of retailer care processes and procedures by providing feedback and insights based on retailer interactions.
- Adhered to company policies, procedures, and service level agreements to consistently deliver high-quality retailer care services.

Retailer Care

#BNI Bank Project

- Handled incoming calls from credit card customers, addressing their inquiries, concerns, and requests in a professional and efficient manner.
- Committed AML Transaction Monitoring and KYC.
- Provided accurate and timely information about credit card products, services, and promotions, as well as assisting customers with account management, billing inquiries, and dispute resolution.
- Adhered to company policies and procedures, ensuring compliance with banking regulations and data security standards.
- Entailed documenting customer interactions, updating customer records, and escalating complex issues to the appropriate department for further resolution.
- Demonstrated a strong understanding of credit card products and services, as well as the ability to handle customer inquiries with empathy and professionalism.

BCC Credit Card

PT Infomedia Solusi Humanika (ISH)

#Garuda Indonesia Project

- Handled incoming calls from customers and provide assistance with their inquiries, including flight reservations, ticket changes, and general information about Garuda Indonesia's services.
- Maintained a high level of professionalism and customer service while efficiently addressing customer concerns and resolving issues in a timely manner.
- Stayed update on Garuda Indonesia's policies, procedures, and promotions in order to provide accurate information to customers and effectively promote the airline's services.
- Collaborated with other departments within the company to ensure a seamless and positive customer experience, and be responsible for documenting customer interactions and feedback for further analysis and improvement of services.

GCC Inbound Regular

PT. Bina Trengginas Mandiri

#New Ratna Motor (Nasmoco) Project

- Conducted outbound calls to validate and update customer data.
- Verified customer information through scripted conversations.
- Ensured accuracy and completeness of data through thorough validation processes.
- Communicated with customers in a professional and courteous manner.
- Documented and recorded validated data in the company's database.
- Collaborated with internal teams to resolve any discrepancies in customer information.
- Adhered to company policies and procedures while performing outbound validation tasks.

Outbound Validation Data

PT VADS Indonesia

#Indosat Ooredoo Project for Premium Inbound (Matrix Ooredoo)

- Investigated and resolved customer complaints in a timely and professional manner, ensuring a high level of customer satisfaction.
- Communicated effectively with customers to understand their concerns and provided appropriate solutions to address their complaints.
- Collaborated with internal teams to identify and addressed root causes of complaints, implementing corrective actions to prevent future issues.
- Documented and tracked customer complaints, analyzing trends to identify areas for improvement in products or services.
- Provided regular updates to management on complaint resolution efforts and contributed to the development of customer service strategies.
- Maintained a positive and empathetic attitude when dealing with challenging customer situations, striving to turn complaints into opportunities for building customer loyalty.

Complaint Resolution Postpaid Matrix Plan

#Indosat Ooredoo Project for Premium Inbound
- Customer Service Representative for Indosat Ooredoo premium and VIP customers.
- Handling for Matrix Ooredoo product.

1. Effective communication
- Actively listen to customers, understand their needs, and respond in a clear and professional manner by various channels of phone and email to reach out to customers and provide them with the necessary support and information.

2. Problem-solving
- Quickly identify and address customer issues or concerns, and find appropriate solutions to meet their needs.
- To think critically and creatively in order to resolve complex problems and ensure customer satisfaction.

3. Empathy and understanding
- Understand customers perspective, and respond with compassion and understanding.
- Build rapport and trust with customers, and ensures that their needs are met in a respectful and empathetic manner.

4. Product knowledge
- Having a deep understanding of the products or services being offered, and be able to effectively communicate their features, benefits, and value to customers.
- Build credibility and trust, and enables the customer to make informed decisions.

5. Time management and organizational
- Prioritize and manage multiple tasks and customer interactions, while ensuring that each customer receives the attention and support they require.
- Follow up and follow through on customer requests and commitments in a timely manner.

6. Adaptability and flexibility
- Adjust to changing customer needs and preferences, and be open to new ideas and approaches in order to meet those needs.
- Adapting communication styles, problem-solving approaches, or service delivery methods to best serve the customer.

7. Teamwork and collaboration
- Working effectively with colleagues and other departments to ensure a seamless and cohesive customer experience.
- Sharing knowledge and best practices to continuously improve customer engagement strategies and processes.

Customer Engagement for Premium Inbound

#Indosat Ooredoo Project for Regular Inbound
- Customer Service Representative for Indosat Ooredoo regular customers.
- Handling for im3 ooredoo and Mentari Ooredoo product.

1. Effective communication
- Actively listen to customers, understand their needs, and respond in a clear and professional manner by various channels of phone and email to reach out to customers and provide them with the necessary support and information.

2. Problem-solving
- Quickly identify and address customer issues or concerns, and find appropriate solutions to meet their needs.
- To think critically and creatively in order to resolve complex problems and ensure customer satisfaction.

3. Empathy and understanding
- Understand customers perspective, and respond with compassion and understanding.
- Build rapport and trust with customers, and ensures that their needs are met in a respectful and empathetic manner.

4. Product knowledge
- Having a deep understanding of the products or services being offered, and be able to effectively communicate their features, benefits, and value to customers.
- Build credibility and trust, and enables the customer to make informed decisions.

5. Time management and organizational
- Prioritize and manage multiple tasks and customer interactions, while ensuring that each customer receives the attention and support they require.
- Follow up and follow through on customer requests and commitments in a timely manner.

6. Adaptability and flexibility
- Adjust to changing customer needs and preferences, and be open to new ideas and approaches in order to meet those needs.
- Adapting communication styles, problem-solving approaches, or service delivery methods to best serve the customer.

7. Teamwork and collaboration
- Working effectively with colleagues and other departments to ensure a seamless and cohesive customer experience.
- Sharing knowledge and best practices to continuously improve customer engagement strategies and processes.

Customer Engagement for Regular Inbound

Universitas PGRI Semarang

Assistant Dean

I just a Storyteller Tyro

In the course of my struggles to this day, my job is digging deeper into the gems hidden in me and my self after wading contact center operations for 5 years in Inbound and Outbound Call, CRM, Customers' Engagement, CR, and Quality Assurance. It does not convenient. We're lost, we're complicated, we're fighting, and in the stuck level we grow together. We have billions of grapples going on in our lives, and transforming professions is CONSTANTLY a major decision. I am working to raise @shakeilogram as my struggles with Triple Ten ex Practicum incredible science and I want to ensure it is a big deal in supporting for my great future job.

There is a real person behind this account. I love learning and forgiving my self, scripting is my favorite, and nice ambition for always being grow up is my intention. Loving children is my eternal conscience. Passionate about technology and customers' case analyzing is added.

I made the daily course with data and my kid, shakeil. We grow in each other through every single situation and condition. He is currently attending 'Paud' school. Then by Data Analytic, I catch up the better new reforming. Furthermore, I took the journey to Pati, one of the smallest city in Central Java for maximizing my and my son time in getting Triple Ten' Sprints done. And it has done. What a ride it has been tangible! I raise to be a learner and always be.

"""WAIT WAIT WAIT""", You miss this! 
Lemme I tell you this NEW once

On my twist and turn in struggling this ideal, I do drawn to travel and find solace in being near water. I am constantly seeking new opportunities for personal and professional growth. I believe in the power of positivity and am always looking for ways to spread good vibes in my own life and those around me.

Yes I do, you watch me!

I am as a self-employed writer and enthusiast of @javanese.woe, I am passionate about exploring the rich history and unique linguistic features of the Javanese language. Through @javanese.woe, I aim to unravel the mysteries of this beautiful language by providing insights into its grammar, vocabulary, and pronunciation. With engaging and interactive content, my goal is to make the Javanese language more accessible to a wider audience, fostering a deeper appreciation for its intricacies and nuances. @javanese.woe is not just a brand - it is a movement, a celebration, and a platform for showcasing the beauty and depth of Javanese culture. Join me on this journey of discovery and celebration of the Javanese language and culture. What a kind a grapple of. Cheers!

taplio

The Battle

Nestor Valles

Ayu Bachtiar, B.Ed.

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