With over 19 years of diverse industry experience, I am a pragmatic executive dedicated to driving business transformation and fostering growth. Having worked across Southeast Asia, the Middle East, and the UK, my global perspective enables me to adapt and excel in various business environments.

As a seasoned transformation leader, I utilize structured problem-solving, collaboration, and empathetic leadership to tackle complex challenges and unlock new opportunities. My versatile background in PEVC, consulting, tech, and field operations equips me with the ability to develop optimal solutions considering key aspects such as strategy, operations, and investment.

I hold an MBA from the University of Oxford with Distinction and as a Dean's List Prize recipient (top 3%). My lifelong learning and growth mindset is demonstrated by completion of project and product management professional certifications (PMP®, AH-MC, PSM I, PSPO I), Lean Six Sigma Green Belt, CFA Level I, and ongoing pursuit of PhD in Management.

I regularly share my insights, experiences, and strategies to empower others navigating the dynamic world of business and leadership.

My industry exposure includes:
- Digital: e-commerce, ride-hailing, fintech
- Consumer: automotive, healthcare, fresh produce, fashion & apparel retail
- Financial services: insurance, multifinance
- Energy & materials: fossil fuels, renewables, and metals

Feel free to reach out, and let's explore how we can drive positive change in the business landscape.

Norman Yanuar

Conrad Osaka コンラッド大阪

Duty Manager

Hilton

PT. Catur Pilar Sejahtera

* Mempersiapkan infrastruktur, termasuk tempat dan manning dalam pengembangan perusahaan di Bali
* Menyiapkan skema pola pengembangan usaha diBali
* Menyiapkan database pelaku usaha diBali
* Menyiapkan target market
* Menyiapkan standard operational prosedur untuk proses pendekatan terhadap customer penjualan, dan menjalin hubungan yang baik dengan customer

Area Manager

Nasi Pecel Nganjuk by Pak Totok

Small Business Owner

One Data Asia

Business Continuity and Service Recovery Support

Sales Manager

Marketing Executive Asia Pacific at One Data Asia

Discovery Kartika Plaza Hotel & Villas Bali

Cover both of Front Office Department and VIP section from the operational side

Front Office Manager and VIP Manager

The Sintesa Jimbaran

- Pre Opening team leader
- Creating organizational chart for the front office staff including recruitment process to ensure that all the applicant will be matched with the hotel vision and mission
- Preparing all the P & P and SOP and setting up the training plan for the staff
- To ensure on the daily basis that we follow all the standard are on place
- Managing daily task for all front office staff
- Teach and lead the team to set up their personal goal, complete with the action plan
- Coaching session for all team in monthly basis to monitor and control the temperature of the staff
- Creating English role play training for all staff
- Creating in how delivering the guest preference and how to create personalize and flawless service to all guest

Front Office Manager

Holiday Inn Resorts Bali Benoa

Assistant Front Office Manager

Conrad Bali

- Manage daily operational for all Japanese guest with japanese relations team such as pre arrival, arrival and in house guest
- Manage all daily front desk operational including handling complain, check in, check out, and cashiering for all varian guest
- Set and monitor the room upsell within the team
- Setting goal and communicate the plan with the front office manager
- Ensure and maintain guest satisfaction trough online guest Satisfaction and Loyalty Tracking System (SALT)
- Maintain good inter-department relationship to ensure excellent service to the guest

Assistant Manager Guest Relations - Japan

InterContinental Bali Resort

-Taking care and handling all Japanese guest needs and complain if any
-Doing correspondence for all Japanese guest starting before their arrival
- Manage engagement in order to build and maintain excellent relationship with customer to make them become hotel repeater/loyal guest

Japanese Guest Relations

15+ years Hotelier Professional, Customer Service Experts, Japanese Language Experts, Front Office and Room Division

taplio

The Battle

Norman Yanuar

Totok Sugiharto

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