With over 19 years of diverse industry experience, I am a pragmatic executive dedicated to driving business transformation and fostering growth. Having worked across Southeast Asia, the Middle East, and the UK, my global perspective enables me to adapt and excel in various business environments.

As a seasoned transformation leader, I utilize structured problem-solving, collaboration, and empathetic leadership to tackle complex challenges and unlock new opportunities. My versatile background in PEVC, consulting, tech, and field operations equips me with the ability to develop optimal solutions considering key aspects such as strategy, operations, and investment.

I hold an MBA from the University of Oxford with Distinction and as a Dean's List Prize recipient (top 3%). My lifelong learning and growth mindset is demonstrated by completion of project and product management professional certifications (PMP®, AH-MC, PSM I, PSPO I), Lean Six Sigma Green Belt, CFA Level I, and ongoing pursuit of PhD in Management.

I regularly share my insights, experiences, and strategies to empower others navigating the dynamic world of business and leadership.

My industry exposure includes:
- Digital: e-commerce, ride-hailing, fintech
- Consumer: automotive, healthcare, fresh produce, fashion & apparel retail
- Financial services: insurance, multifinance
- Energy & materials: fossil fuels, renewables, and metals

Feel free to reach out, and let's explore how we can drive positive change in the business landscape.

Norman Yanuar

MPM Group (PT Mitra Pinasthika Mustika Tbk)

Responsible for defining a strategic approach to executing a digital transformation initiative by aligning the right technology architecture, development approach, and collaboration opportunities with subsidiaries. The role ensures digital initiatives are effectively implemented to support corporate strategy and improve the overall quality of IT services.

Key Responsibilities:
1. Establish and maintain IT application standards and architecture blueprints.
2. Provide ongoing support for digitalization projects across the holding company and subsidiaries.
3. Optimize and automate business processes to improve operational efficiency.

Impact:
- Developed IT standards and architecture blueprints to guide scalable system development.
- Supported successful implementation of digital initiatives across HQ and subsidiaries.
- Increased business efficiency through process/workflow automation.
- Enhanced application performance through continuous optimization.

IT Digital Enablement Manager

Garuda Indonesia

Previously titled Senior Manager – IT Service Delivery
(Title updated in Apr 2019 to reflect broader scope)

Responsible for managing IT operations and service delivery to support business needs and ensure smooth day-to-day IT performance.

Key Responsibilities:
1. Implemented strategic IT initiatives to enhance service availability and efficiency.
2. Monitored and assessed IT service performance to meet business objectives.
3. Oversee IT operations, system support, and service desk activities.
4. Coordinate with teams to support digital initiatives and system improvements.
5. Monitor service performance and manage vendor relationships.

Impact:
- Enhanced overall IT performance through proactive evaluation and strategic alignment.
- Improved IT service reliability to support critical business functions.
- Strengthened IT operational consistency by ensuring compliance with best practices.

Senior Manager IT Operation & System Support

Led the IT Change Management function to ensure that all changes to production environments were properly evaluated, planned, and executed with minimal risk. Acted as a central point of coordination between technical teams and business stakeholders to maintain service continuity and support business operations.

Key Responsibilities:
1. Oversaw and facilitated the end-to-end IT change management process for production systems.
2. Ensured that all proposed changes were properly assessed, reviewed, and approved.
3. Collaborated with cross-functional teams to plan, schedule, and communicate changes.
4. Identified and mitigated potential risks to minimize system downtime and service disruption.

Impact:
- Improved change success rate by implementing a more structured risk assessment process.
- Reduced unplanned downtime through better impact analysis and stakeholder coordination.
- Enhanced change visibility and traceability with clearer documentation and reporting practices.

IT Change Management Leader

Collaborated with Business Users to understand their IT-related needs and translate them into effective solutions.

Key Responsibilities:
1. Collaborated with the Architecture Team to design scalable IT solutions aligned with business objectives.
2. Worked with the Procurement Team for budget estimation and procurement processes.
3. Partnered with the Project Team (Developers) to implement solutions within the agreed timeframe.
4. Focused on E-Commerce solutions, including: Online Booking Systems, Payment Service Provider (PSP) Integration & Back-Office Applications (Reconciliation & Refund)

Impact:
- Streamlined business processes by delivering tailored IT solutions.
- Improved payment processing and reconciliation efficiency through system integrations.
- Ensured timely and cost-effective IT implementations by coordinating cross-functional teams.

IT Airlines Application Analyst

Implemented the Interline Staff Travel Management System using MyIDTravel to enhance staff travel processes.

Objective:
1. Simplify and automate interline staff travel booking.
2. Minimize manual processes and improve efficiency.
3. Enable staff to book interline trips anytime, anywhere via a web-based platform.
4. Ensure compliance with SkyTeam staff travel requirements.

Impact:
- Increased accessibility and convenience for staff travel bookings.
- Reduced administrative workload and manual intervention.
- Improved compliance with industry standards and airline alliance requirements.

Team Leader MyIDTravel Implementation

Worked with Business Users and IT Analysts to develop applications that enhance business operations and improve customer experience. 

Key projects include:
1. E-Commerce Applications: Garuda Indonesia Online Booking (B2C & B2B)
2. Passenger Service Applications: Web, Mobile & Kiosk Check-In
3. Operational & Back-Office Applications: Flight Attendant Duty Report (Web-Based)
4. Back Office Applications (Web-Based)

Impact:
- Enhanced customer convenience through digital self-service solutions.
- Improved operational efficiency by automating business processes.
- Strengthened collaboration between IT and business units to align technology with corporate objectives.

Web Programmer

I believe that technology plays an important role in supporting business performance — by improving productivity, increasing efficiency, and enabling smarter ways of working.

With over 12 years of experience in the airline industry, I’ve built a solid foundation across IT development, IT service management & project management. This background has helped me contribute effectively in multinational environments and collaborate with various teams to deliver solutions aligned with business needs.

Currently, I’m part of a holding company, where I support multiple subsidiaries in implementing their IT & digital initiatives — helping them improve operations, adopt new technologies, and align IT efforts with strategic goals.

I enjoy learning from others and working together to solve real problems through practical and sustainable IT approaches.

Let’s connect and grow together!

taplio

The Battle

Norman Yanuar

Aryes Trilaksono

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