Nora's Copy

Chief Storyteller 

Big Change Makers

As a Social Impact Coach, I : 

- Mentor purpose-driven entrepreneurs to turn their purpose into projects
- I help you identify social missions and craft sustainable strategies to achieve them
- Refine business models so you can create social impact without a financial trade-off
- Provide guidance on securing funding, accessing resources, and building strategic partnerships
- Offer ongoing support and accountability to help you navigate challenges to your social goals
-Facilitate networking opportunities and connections within the social entrepreneurship ecosystem

Practitioner Coach

Nora's Needle

www.norasneedle.com is a sustainable fashion brand that was registered with Nigeria’s Corporate Affairs Commission (CAC) in 2014 and focuses on the designs of timeless pieces of female clothing using African print.  A sustainable, minimalist and urban brand, Nora’s Needle creates clothing that are elegant and at the same time eco-friendly. Using a variety of channels, Nora’s Needle advocates and raises awareness via its #whomademyclothes campaign on the environmental impact of fast fashion and why consumers should be interested in the global discussion using #whomademyclothes.

•      In this role, I managed internal communication, external communication and employee 
        engagement activities for Nora's Needle.

•	Led a 5-man team of designers to Conceptualize and create timeless and trans-seasonal clothing 
        designs that do not end up in landfills.

•	Generated web content and social media content for the brand.

•	Worked closely with the team to implement ethical and sustainable methods of production and 
        supply that ensures maximum benefits to customers while minimizing impact to the environment.

•	Designed and delivered strategic capacity building workshops that integrate ethical and 
        sustainable design principles to all employees, including but not limited to tailored tools, 
        resources, visual management or communications tools, one on one support and/or training 
        workshops.

•	Created pitches for collaborations with key partners and supervised marketing and public relations 
         efforts.

•	Supervised order fulfillment on all sales channels and general customer-retention strategies

Project Manager

Inspire Decisions Consulting

www.inspiredecisions.com is a social enterprise and certified ISO 20700 Management Consultancy Service Provider that collaborates with government agencies, civil society organizations, private sector companies and leading international development organizations to conduct research, analyse policies, develop strategies and implement programs that promote resilience, sustainable food security, improved nutrition, entrepreneurship and employment opportunities.
While with IDC, I : 

• Developed and conducted due diligence and organizational capacity assessments prior to  entering strategic relationships and partnerships with the company’s network of private  companies, financial institutions, civil society organizations, other public agencies, and 
Smallholder farmers’ cooperatives and associations while maintaining a Management Information System (MIS) for partners 
• Led the development of external advocacy and communication messages and campaigns for key donor-funded projects/assignments such as (FCDO/Palladium) implemented by Inspired Decisions Consulting Ltd.
• Managed all communication, branding, social media, video production, and web content creation processes.
• Managed the communications team and track performance 
• Managed company relationships with the media, and advertising and public relations agencies. 
• Generated sales leads through events and content marketing. 
• Supported local smallholder farmer cooperatives and associations executives to use and internalize effective mass and tailored media communication and information channels adapted to their contexts including channels such as radio, SMS, WhatsApp and interactive voice response channels (IVR).

Head of Partnerships and Communications

Seconded to Meadow Foods, I provided communications and public relations-related technical advisory services on its GrowIT Project. GrowIT targets 20,000 smallholder farmers in Adamawa and Gombe State and is funded by the Feed the Future Nigeria Rural Resilience Activity implemented by a consortium led by Mercy Corps, alongside Save the Children and IFDC as implementing partners. I was primarily responsible for leading communications and strategically positioning the GrowIT brand. To that end, I :

 *Led the development of external advocacy and communication messages and campaigns for key donor-funded projects/ assignments funded by USAID through Mercy Corps Nigeria's Rural Resilence Activity.
* Managed all communication, branding, social media, video production, and web content creation processes. (Create a social media calendar, create captions for each post and schedule posts on Hootsuite and other apps so I can Copy Once & Post Everywhere -COPE )
* Managed the communications team and track performance
* Managed company relationship with the media, and advertising and public relations agencies.
*Managed strategic communications for Meadow Foods Co-founder
*Worked with Directors, Deputies, and Program Managers or their designates so I can write, edit, design, and produce engaging, accurate, and useful knowledge products and resources including print and digital handouts, FAQs, talking points, newsletters, success stories, articles, blog posts, presentations, infographics, posters, journal articles, conference and event materials and training resources.
*Created and managed an editorial calendar while maintaining editorial vision: voice, image across all content and assets.
*Ensured that the GrowIT project is on the major screens, airwaves, social media, print etc so that the project gets measurable traction and mileage which eventually converted to sales.

Communications Consultant for Meadow Foods GrowIT Project

Ciphermedia Limited

www.ciphermedialtd.com is an information technology firm  with the primary objective of helping businesses leverage on the power of the internet by having an online presence in the forms of ecommerce sites, content management systems and/or online marketing. 

•	Led a 3-man team of content producers to ensure contents met clients’ brief and overall objectives of their website.
 
•	Collaborated with the design team to plan and develop content, style and layout that were consistent for 20 brands, across 10 industries.

• Provided audience mapping and created compelling content for Ciphermedialtd subscribers via
Mailchimp marketing.

•	Edited the "About" and "Services" pages for www.ciphermedialtd.com 

•	Built staff capacity through trainings on SEO and SEM to ensure that clients’ ranked high in search results.

•	Worked closely with the team to create business pitches to attract new projects for Ciphermedia Limited.

Communications Manager

Etisalat Nigeria

Etisalat Nigeria (now 9mobile) is a multinational Emirati based telecommunication services provider, with operations in 15 countries across Asia, Africa and the Middle East.

•	Provided superior customer service via phone and email both as a caller and receiver.

•	Employed questioning and listening skills to support callers/clients 

•	Escalated high level queries to support units

•	Appropriately communicated with different behaviour types on the telephone and via email and managed irate customers. 

•	Appropriately communicated with different behaviour types on the telephone and via email and managed irate customers. 

•	Marketed the company’s products and services through various cross-selling strategies.

Customer Care Executive

MTN Nigeria

MTN is an emerging markets mobile telecommunications operator at the forefront of technological and digital changes. Headquartered in Johannesburg, South Africa, its operations cut across a number of African, Asian and European countries. 

•	Answered incoming calls from Pay As You Go (PAYG) and contract customers. 

•	Provided first call resolution on customers’ queries on products and services as well as network-related issues. 

•	Referred advanced queries to high level support. 

•	Logged all call types for record keeping. 

•	Telemarketed and provided after-sales services

•	I used Single View, Minsat and other applications to check the status of callers’ lines.

•	Achieved Customer Satisfaction Rating of 98% within the first six months of joining the company, thus increasing customer retention.

•	Consistently maintained a Customer Satisfaction Score (CSAT) of over 95% for ten months.

Online Customer Care Rep

"I do this for Lucy. I'd do anything for her. Because if my presence doesn't make an impact, my absence won't make a difference".

One hot afternoon in May 2005, Nora walked into her friend Lucy's mother's empty restaurant. There, she found the woman in excruciating pain, sobbing as she rubbed some balm on her sore knees. It was clear her line of work exacerbated her arthritis.

Curious, Nora asked why she stuck with a job that worsened her health. 

"I do this for Lucy. I'd do anything for her. Because if my presence doesn't make an impact, my absence won't make a difference, she said."

Those words hit Nora hard and stayed with her through the years. 'No life is complete unless it impacts another'.

From Quilla Bohannon, who brings joy to kids with hair loss through "Free Wigs 4 Kids", to Nigerian Hydroponic Farmer, Samson Ogbole,  and all the purpose-driven individuals whose stories she has told…these impact stories, they're her jam.

With a background in development communications, feature writing, and digital storytelling, Nora has over 12 years of experience in humanitarian and gender-based issues.

In 2005, for example, she conducted the first-ever project on Female Genital Mutilation for the Department of Mass Communication at the University of Maiduguri. This research yielded vital recommendations and laid the groundwork for development communication efforts in the Zawiya Community.

In 2022, Nora kicked off "Tell Your Brand Story," a 51,000-subscriber-strong newsletter that has empowered professionals and entrepreneurs with the tools to master brand storytelling. 

She’s also the creator of “The 7-Day Personal Branding Email Challenge,” where she's trained 112 entrepreneurs from 7 countries to build stellar brands on LinkedIn.

She is a strong advocate for climate action, a loving wife, and a mom.

Nora is a LinkedIn Top Voice in Storytelling and Social Impact. She has been featured in LA Weekly, InStyle, Insights Success, the Guardian, Vanguard, Daily Trust, and Marketing Edge.

In 2023, she was listed as one of the top 100 Content Creators in Nigeria and #1 in Writing and storytelling by Favikon. 

Nora is committed to empowering organizations, entrepreneurs, and professionals to harness the power of storytelling for sustainable impact, influence, and income.

Nora Agbakhamen

The Fives Hotels & Residences

Leading Epic Travelers Projects (Vacation Club) working together with principals departments as Sales, Marketing, Operations, Quality, Payroll, Finance. 
Second Level Support in Gbs Platforms of KeyViewSales, Web GBS, KeyViewCorporate.

Corporate Project Manager

Octopian Global Services

Octopian’s defining principle is to build long-term client relationships by providing professional IT and business change services that are consistently reliable. When the company was established in 2005, we formed a team of highly experienced specialists who share a common vision – to supply outsourced and managed IT services that enable your business to perform at its very best.

IT Specialist

Easygoband

Partners of Hilton, Karisma, Be Live and more. We create innovative and versatile solutions with our platform, using RFID technology and mobile to offer businesses personalized products and services that improve operations and offer end users a unique experience through the use of devices such as wearables, cards, etc. We adapt to our clients' own business logic in order to create more efficient processes, help them win more money, have total control over their businesses and make strategic decisions based on real data.

Customer Success

Grupo Equipo Hotel

The Best Supplier for Hotels and Restaurants, Since 1976
Grupo fundado en 1976 con el afán de satisfacer las necesidades de la industria restaurantera y hotelera del país. Ofreciendo al mercado las mejores marcas tanto nacionales como internacionales, ampliando constantemente el abanico de productos, marcas y proveedores.
Más de 40 años respaldan la dedicación y el empeño de Equipo Hotel.

Director Of Information Technology

Aquaworld Cancún

La segunda Marina más grande de Lationamérica, con servicios de lujo, una experiencia fantástica e inolvidable
The second largest Marina in Latin America, with luxury services, a fantastic and unforgettable experience.
Puesta en marcha de ERP SAP Business One en Módulos de Inventarios y Compras para control de costos, catálogo de artículos, Reportes de Almacenes y Compras, para Elaboración de Solicitudes de Compra, de igual manera Órdenes de Compra y de Servicio. Antes de esta implementación, todo los movimientos se aplicaban de manera periódica por medio de Asientos Contables a la Contabilidad en Sap, no había una afectación en tiempo real, después de ello, la Empresa puede estar 100% segura de lo que se tiene en Almacén (Existencias) y en cada movimiento realizado tiene una implicación en el Costeo y Gastos por Departamento, así como también, el que los usuarios puedan utilizar Solicitudes y Órdenes de Compra/Servicio en el mismo ERP Sap, para que su relación sea transparente con el flujo del efectivo (Recepción de Mercancía, Facturación y Gestión de Bancos). 
De igual manera con el AddOn Amusement (enlazado a SAP), para el control y venta de Boutiques (ventas de artículos, formas de pago, reporte de ingresos, Liquidación y Cortes de Cajero-Vendedores, ingresos a la contabilidad. 
Administración y Soporte de Facturación Electrónica, Interfaz SAP vs Facturador, Complementos de Pago, Documentos Electrónicos.

IT Manager & Project IT

Central Hoteles

Cordinating the Implementation of Repeater Antenna for Cellular Signal Amplification at Historic Central Hotel (located in Bolivar, Historic Center), improving and stabilizing the cell phone signal within the Property in areas such as the Lobby, the Restaurant, the Reception, the Fitness Center, both for the Guests mainly.
Administration and Management of ERP Compaqi, Innsist TCA Management and Monitoring of Firewall, Antivirus, Switch, NVR(CCTV), Background Music (BrandTrack), SQL Database, Backup (NAS), PBX (Hybrid), Management of Administrative Internet, Audio and Video, TV System (Headend, Modulator)

Corporativo de Hoteles Boutiques ubicados en el Centro Histórico
Corporate Boutique Hotels located at Centro Histórico (The Heart of Mexico City)
Supervisión en Instalación de Antena Repetidora para Amplificación de Señal Celular en Hotel Histórico Central (ubicado en Bolívar, Centro Histórico), esto ayudó a mejorar y estabilizar la señal de celular dentro de la Propiedad en áreas como el Lobby, el Restaurant, la Recepción, el Fitness Center, tanto para los Huéspedes principalmente, como también para los Colaboradores que utilizan los Datos y Voz de su compañía celular para estar en comunicación.

Corporate Systems Manager

Flamingo Resort

Implemented of WiFi Internet Signal Improvement throughout the Property (450 rooms) with externals antennas
Ubiquity, this allowed us to reduce by 80% the bad comments from Guests (complaints) who used the Internet 
Service. 
IT Equipment Infrastructure Inventory to know accurately and correctly to determine ways of optimization, repair.
Evaluation of Investment in the Purchase of a new IP Switch (telephone equipment, contracting of
new IP services, Providers, Training, Exhibition of Advances with Statistics and
Graphics to Directors).

Resort ubicado en la Zona Hotelera de Cancún, con más de 400 habitaciones.
Resort located at the Hotel Zone of Cancun, with more than 400 rooms.
Proyecto en Implementación de Mejora de Señal de Internet WiFi en toda la Propiedad (450 habitaciones) con antenas externas Ubiquity, esto nos permitió reducir en un 80% los malos comentarios por parte de los Huéspedes que utilizaban el Servicio de Internet. 
Realización de Inventario de Infraestructura de Equipo TI para conocer a de manera precisa y correcta lo que se tenía en aquel entonces en la propiedad y determinar formas de optimización, reutilización, reparación, saber con que se contaba realmente, elaborar los respectivos resguardos por usuarios actualizados. 
Evaluación de Inversión en la Compra de nuevo Conmutador IP (levantamiento de equipo telefónico, contratación de nuevos servicios IP, Comparativa de Proveedores, Capacitaciones, Exposición de Avances con Estadísticas y Gráficas a Directores).

IT Senior Manager

Acerta

IT Supervisor at Andaz Hyatt Mayakoba Project. 
Supporting and Supervision of Installation in Control Automation Rooms, Electrical and Mechanical Rooms,
Fiber Optic in Ducts with their Respective Records and Connections, IT Outlets to Point of Sales (Voice, Data,
CCTV, WiFi, Audio, TV, Video, Fire Detector, Dimmers), VingCardElsafe Electronic Door Lock RFID On Line,
Classic, RemoteControler and Signature Models, and Equipment that allows optimization and performance such
SofwareVision, Installation of Servers, Switches, Routers, Organizers Fiber, Racks, PatchPanels, PbxIP.
Internet Services (Primary and Redundant), Cable TV, Analog and Digital Trunks, Pelco/Axis, CCTV System.

Proyecto Hotelero (Andaz Hyatt), en la hermosa zona de Mayakoba ubicada en Playa del Carmen.
Hotel Project (Andaz Hyatt), in the beautiful area of ​​Mayakoba located at Playa del Carmen.
A cargo de la Supervisión e Instalación de Automatización de Control en Habitaciones, Cuartos Eléctricos y Cuartos Mecánicos, Supervisión de Instalación de Fibra Optica en Ductos hacia sus Respectivos Registros y Acometidas, Salidas/Outlets de IT en cada Punto del Resort (Voz, Datos, CCTV, WiFi, Audio, TV, Video, Estrobo, Detector de Humo, Contra Incendio, Dimmers).
Supervisión y en Instalación de Chapas Electrónicas VingCardElsafe Modelos RFID On Line, Clásicas, 
RemoteControler y Signature, y Equipos que permiten la optimización y desempeño como: Encoders, Locklink RFID, SofwareVision DB

IT Project Manager

Marquis Reforma Hotel & SPA a member of The Leading Hotels of The World

Administration of PMS Opera, POS Micros, Interfaces, Digital billing, Human Resources
system.(Proseso), PBX Nec MEAX and MAT application, corporative email accounts and users (PCs. Macs, Laptops, Smartphones, etc).
Handling, administration and creation of wire and wireless networks, Switches, etc.
Administration of data projects.
Administration of Internet networks for Conference rooms, service areas and hotels rooms via PMS or manually.
Administration and usage of Sharepoint 2007 for Intra and Extranet.
Administration of Xen-Server, virtualization.
Handling, administration and configuration of Window Server, Linux and UnixSCO
Handling and administration of ERP Advance SASA and Arpon.
Design, implementation and configuration of security system, firewall,etc.
On site and remote support for users, clients and guests
Administration and installation of wire and wireless phone lines (digital and analogue).
Creation of Budget for the department.
Interaction with suppliers for the management of services, repairs and maintenance.

IT Manager

Marriott Hotels

Administration and IT Support in Marriot Ixtapan de la Sal and Toluca Courtyard
Leading new IT projects according the needed of the company.
Administration and configuration of Window Servers, Linux, Unix, Active Directory, Exchange, Altiris Symantex, 
Web Server, DNS and DHCP.
Administrating systems security and backup.
Creation of user politics and regulations.
Administration and handling of SQL Server, Oracle.
On site or remote user support to front desk (Opera) and Back (Innsist)
Handling and administration of Swtiches, AcessPoint, Routers.
Support for certified networks
Usage of Aspel (COI, NOI)
Administration of phone lines and phone centrals (Nortel)
Administration of Internet network for hotel guests.
Maintenance and service for computers, software and hardware.
Windows2003 Server, Linux.
Configuration of corporative email accounts and user (Blacberry).

Ingeniero en Sistemas Computacionales con Maestría en Análisis Masivos de Datos, con más de 20 años de Experiencia en Tecnología de la Información, Proyectos, Automatización, Gestión TI, Administración de Sistemas, alrededor de Compañías que manejan altos estándares Nacionales e Internacionales.

Systems Engineer with Master's Degree in Data Analysis, with over 20 years of Experience in IT Manager, PM, Automation, IT System Administration, around International and National Companies with Highest Standards in Hospitality Industries

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