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Co-Founder & CEO

Instana

Growth Marketing Lead

intermix.io

The first hire at intermix. We were acquired by Xenon Partners in a private equity transaction in March 2020.

I went from an intern to building our marketing and sales playbooks along with our co-founder. We also built the largest Amazon Redshift engineering community in the world.

Some of the fastest-growing companies like Plaid, Postmates and InVision used our software.
- ThredUp is the world's largest online consingment store (before e.g. Poshmark)
- Udemy is the world's largest online learning platform
- Remind is the #1 educational app in the US; in fact, they were even the overall #1 app in the appstore in late August
- WeWork is the world's #1 real estate operator and co-working space provider
- InVision has overtaken Adobe and is the #1 design and prototyping app
- Postmates is the #1 on-demand delivery company

Head of Growth

Buzz App

Buzz had over 200 000 active users in 4 different countries. This is by far the most widely spread app from this region. 

Our growth consisted of extreme guerilla marketing and a lot of content on Facebook, Instagram, Snapchat, and YouTube.

We managed to engage more than 500 000 people in all those channels combined with less than $100 spent on advertising.

We won 3rd place for app of the year in 2016.

CEO & Head of Growth

NewMan's Business Accelerator

Android Mentor

JavaScript Mentor

Software Design and Architecture Mentor

Red Cross Youth

President

Nikola Sokolov

Goldie Agency

Co-founded and lead one of the fastest-growing AI business communities alongside Julian Goldie, teaching practical AI automation to entrepreneurs and business owners.

Community Achievements: 
• Built community from 0 to 1,200+ active members 
• Conduct weekly live Q&A sessions addressing real business automation challenges 
• Created comprehensive masterclass curriculum on AI automation for business applications 
• Developed practical training modules covering business process automation and efficiency optimization 
• Maintain high engagement rates with consistent educational content delivery 
• Help members implement automation solutions that save time and increase operational efficiency

Key Responsibilities: 
→ Lead weekly Q&A sessions, providing hands-on guidance for automation implementation 
→ Create educational content including video masterclasses and step-by-step automation guides 
→ Mentor community members on selecting and implementing appropriate automation tools 
→ Collaborate with Julian Goldie on community strategy and content development 
→ Facilitate discussions on emerging AI tools and their practical business applications 
→ Provide consultation on automation project planning and execution

Focus Areas: 

Business process automation, client onboarding optimization, workflow efficiency, emerging AI tools evaluation, and practical automation strategy for small to medium businesses.

Impact: 

Helping hundreds of business owners implement practical AI automation solutions that measurably improve their operations, save time, and increase profitability.

Co-Founder of the AI Profit Boardroom

Leading comprehensive client success strategy while pioneering AI automation initiatives for this leading SEO and AI Automation agency. 

Client Success Achievements: 
• Reduced client churn from 20% to as low as 2.5% through strategic retention initiatives 
• Grew monthly recurring revenue from $180k to $435k during my tenure 
• Improved Net Promoter Score from 59 to 69 
• Launched new service offerings generating approximately $100,000 in additional MRR 
• Increased profit margins by nearly 11% through process optimization 
• Successfully lead 25-person operations team with daily strategic oversight and a 6-man Customer Success team 

Core Client Success Responsibilities: 
→ Develop and execute retention strategies tailored to SEO service delivery 
→ Lead operations team through daily check-ins on delivery speed, bottlenecks, and process improvements 
→ Design and implement client onboarding processes that set clients up for long-term success 
→ Create custom-tailored service packages to meet diverse client goals 
→ Analyze client satisfaction data and implement systematic improvements 
→ Bridge communication between client needs and internal delivery teams 

AI Automation Leadership: 
→ Facilitate AI automation projects for external clients, focusing on business process optimization 
→ Consult on automation needs assessment and implementation strategy 
→ Specialize in client onboarding automation and workflow optimization 
→ Lead discussions on automation platforms and emerging AI tools for business efficiency

Impact: 

My approach combines data-driven retention strategies with intelligent automation, resulting in measurable improvements in client satisfaction, retention, and company profitability while positioning clients for future growth through smart technology adoption.

Director of Client Success

Binkies 3D

As an Account Manager, my main responsibility is to build a relationship with our clients & ensure that all of their needs are met and/or surpassed. 

At Binkies, we strive for the best possible experience for our clients. Driven by 3D technology, we offer the best 3D models for Phones, Tablets and Smartwatches.

As part of my main responsibilities I take care of, but not limited to:

- Relationship management, building, and the main communication between our clients and Binkies
- Ensuring timely delivery of client queries and support with anything commercial
- Contract renewals, upsells as well as purchase order acquisition
- Commercial negotiations as well as ensuring the best possible experience for our clients
- New client onboarding
- CRM maintenance and upkeep
- Partake in new product discussions, testing, and exploration
- LinkedIn Marketing & video ad-creation
- Partake in several growthgoals related to both company growth and expansion


No team works better than one that has a strong internal cohesive force. The Binkies team is, for lack of a better term, a well-oiled machine.

To learn more about our product, feel free to visit binkies3d.com

Account Manager

Flowd

Being an Account Manager means developing and nurturing your client's relationship. Being on top of things is very helpful and meaningful to clients, and that's what I always aim for.

As for my main responsibilities, they are (but are not limited to) the following:

- Make sure all the necessary on-boarding material is covered before starting with the client
- Leading client kick-off calls
- Daily admin tasks for the clients
- Client reporting on multiple time-frames
- Monitoring of the client's CRM
- Weekly monitoring of clients' campaigns
- Team campaign A/B testing
- Leading monthly client reporting calls
- Helping the team wherever is necessary
- Making sure team morale is always high

As an AM, it's invaluable that you care for your clients and you make sure that you set them up for success. That way it's not just a transactional relationship, but instead, it becomes a mutual, personal relationship.

Pitch121

The main part of the job is to help my clients network grow, and with it also their business, by research and marketing, finding the right people from the right industries! Somewhat of a growth wizard!

Some of the main responsibilities are:

- Market research and identification of selling opportunities
- B2B orientated profile based marketing and outreach 
- Lead generation and lead nurture
- Planning and scheduling of day to day campaign activity
- Client email domain management (purchasing, testing and maintenance of the domain's deliverability)
- Writing process documents about new software or changes
- A/B testing
- Campaign monitoring, evaluating, research and testing
- Competitor analysis

Marketing Executive - SSE

Hotel Manastir - Berovo

As the finance manager of the hotel I was mostly in charge of invoices, both incoming and outgoing, doing daily funds reviews, payrolls etc.

- Incoming and outgoing invoices
- Excel spreadsheets for distributors
- Excel spreadsheets for customers
- Monthly and Yearly budget reviews
- Re-investment plans and reviews
- Monthly Payroll preparation

Finance Manager

Hotel Manastir Berovo

During my time as the Marketing Manager of Hotel Manastir I was in charge of building up the Facebook page as well as preparing online ad-materials for sharing etc.

- Facebook and Instagram Ads
- Boosted posts and campaigns
- E-mail campaigns through acquired leads by guests
- Cold outreach to tourist agencies and companies that host team-building and conference events
- Inbox management and communication
- Preparing offers (packages) for holidays and extended weekends
- Preparing offers for special events (New Years, etc.)

Marketing Manager

AIESEC LC Skopje

As the OCP - organizational committee president of the project Leading through Diversity my main tasks are planing, strategizing and leading the team responsible for this project.

The project is educational and it's a PBoX (project based on exchange). It involves students from 16-18 years and interns from the ages of 20-24.

Project Manager of Leading through Diversity

ICX Team Member

Account Manager @ Binkies 3D | Orchestrating your Sales Success through 3D Tech | Navigating Win-Win Scenarios by day, developing A+ Strategies by night

I drive measurable client success in the SEO industry while co-leading one of the fastest-growing AI business communities.

My Primary Role: As Director of Client Success at Goldie Agency, I've transformed client retention and revenue growth in the competitive SEO space. In my time here, I've delivered results that speak for themselves:

• Reduced client churn from 20% to as low as 2.5% 
• Grew MRR from $180k to $435k 
• Improved NPS score from 59 to 69 
• Launched new service offerings generating ~$100k additional MRR 
• Increased profit margins by nearly 11% 
• Lead a 25-person operations team through daily strategic oversight & a 6 member Customer Success team

SEO Client Success Expertise: 

• Client retention and churn management in digital marketing 
• Revenue growth strategies for service-based agencies 
• Process optimization for improved delivery and client satisfaction 
• Cross-functional team leadership in fast-paced environments 
• New service development and client experience design

AI Community Leadership: 

Alongside Julian Goldie, I co-founded and lead the AI Profit Boardroom - a 1,200+ member community where we teach business owners practical AI automation. 

Through weekly Q&As and masterclasses, we help businesses implement real automation solutions that save time and increase efficiency.

My Approach: 

I believe exceptional client success comes from combining data-driven strategy with genuine human connection. Whether it's using automation to streamline onboarding or analyzing churn patterns to prevent client loss, I focus on systems that enhance relationships rather than replace them.

Let's connect if you're interested in: 
→ SEO agency client success strategies 
→ Proven churn reduction techniques 
→ Revenue growth in service businesses
→ Practical AI automation for agencies 
→ Building scalable client success processes

I love connecting with fellow agency leaders and client success professionals who understand that great results come from great relationships.

taplio

The Battle

Nikola Sokolov

Viktorijan Mucunski

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