Most organisations don’t get stuck because they lack ideas or effort.

They get stuck because decisions stop translating into execution.

Growth activity continues, but momentum fades.

That pattern shows up differently depending on the environment.

In airlines, travel platforms, and hotels, growth can look healthy on paper but customer acquisition becomes expensive, data stays fragmented, and engagement drops once the transaction is over.

In large organisations moving to cloud, progress slows because decisions feel high-risk. Modernisation starts, but uncertainty around cost, architecture, and long-term impact delays real momentum.

With AI initiatives, the challenge is rarely the technology itself. Teams know AI matters, but struggle to translate it into clear business outcomes, ownership, and execution that actually moves something forward.

Different contexts. Same underlying issue.

When clarity is missing, progress slows, even with strong teams and effort.

Progress returns once the real constraint is clear and decisions are acted on.

Nicholas Yeap

Chap Goh Mei today.

Last day of CNY. Chinese Valentine's Day.

Singles throwing oranges into rivers hoping to find their match. Couples celebrating love that's already there.

What most people miss about this tradition?

The oranges aren't just thrown randomly. They're offered with intention. With hope that someone will notice. That connection happens first.

Business works the same way.

You can't force someone to buy from you. But you can build a relationship so strong they want to work with you.

I've closed more deals over coffee conversations than polished pitch decks. Why? Because people buy from people they trust. And trust comes from relationship, not transactions.

Three things I've learned:

1. Listen more than you pitch
2. Care about their success before your commission
3. Show up consistently, not when you need something

To all the singles out there: May you find your match this year.

To those in relationships: May you 10x your chemistry in 2026.

And to everyone building a business: Remember that relationships always come first.

The sale is just what happens after.

Happy Valentine's Day!

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You book a flight.

Get a confirmation email.

Then silence for weeks.

Meanwhile, you're the most captive audience imaginable. You've already committed. You're thinking about the trip, planning, researching, anticipating.

And your airline? Nowhere.

Then you land. Within an hour, you've switched to hotels, restaurants, ground transport. The airline becomes a memory.

There are two massive windows most airlines ignore:

1. Between booking and boarding (weeks of engagement potential)

2. Right after landing (when passengers need local context)

Both windows are wide open. Both largely untouched.

I work with airlines and travel platforms on growth optimization. This gap comes up constantly.

It's not because they don't care. It's genuinely hard. You'd need to know where the passenger is, what language they speak, what they actually need in that moment.

But it's solvable.

The airlines that figure this out won't just send better emails. They'll become useful during the parts of travel that matter most.

Acquisition gets all the budget. But retention lives in these quiet moments between transactions.

What's one thing you wish airlines would do differently after you book?

Kuala Lumpur Baptist Church Homeschool @Bukit Bintang

Scope of work

- English language subject teacher for Grade 1, Grade 2, Grade 7 and Grade 8.
- Mathematics subject teacher for grade 1.
- Overseeing the overall discipline of the entire school.
- Assistant class teacher to grade 1 class.

Homeschool Teacher

- Provide support and assistance to teacher in-charge focussing on improvong weaker students.
- Assisting and guiding Myammar refugee students to improve their linguistic competenceies in English.
- Co-teaching Grade 1 and 2 English and Mathematics
- Use of Eduseeds homeschool curricula as the main teaching resource.
- Relieving classes for teachers who are absent.
- Assisting in school events and extracurricular programs.

Homeschool Teacher Assistant

SJK(C) Chung Hwa Damansara

This practicum is a part of the requirement for me to complete my BEd programme with SEGi University. My scope of responsibilities incluse:-

- Substitute teaching
- Assistant teaching
- In-class observations and assessments 
- Minor educational administrative work
- Students age group (7-12 y/o)

Practicum Teacher

Substituting an English language teacher's position for her temporary absence due to personal matters. 
- Temporary substitution for English, Music and Visual Arts.
- Plan, prepare and execute lessons according to their syllabus.
- Constant assessment and provide feedback on students progress.

Guru Ganti / Replacement Teacher

SEGi University & Colleges

- Research on the latest and recent student-related psychological issues 
- Social Media Article Writing
- Basic Counselling Skills Training and Role-playing practices (under supervision of SEGi Unicersity's Registered Counsellors)
- Peer mental health support 
- Assistant counsellors
- Student Helper and Volunteer

Peer Counsellor

ARROWS International Secondary School

- in-charge of Cambridge IGCSE - Year 9 classes
- Support and assisst teachers in academical paperwork

SK St. John (1)

10 Days observation practicum to learn and see how an English language teacher condicts their classes. Practicum was done online, mostly via Google Meets and Zoom due to the rise in Covid-19 cases in Malaysia!

Practicum Teacher (Observation)

PATHWAYS Training and Education

- Educational Administrative & Clerical
(Tuition classes scheduling, Receptionist, Clerical works)

- Teaching Assistant
(Assisting and supporting teachers in the preparation and development of teaching materials)

Administrative Assistant

Hey there, I am Joshua, I've recently graduated with a Bachelor of Education from SEGi University, Kota Damansara. I majored in TESL (Teaching English as a Second Language), and minored in G&C (Guidance and Counselling).

I am passionate towards fostering the growth and development of young minds. Overcoming challenges as a visually impaired individual has fueled my determination to provide inclusive and quality learning environement to children. I believe in the power of education to transform lives. I aspire to bring positive impact in the lives of the generations to come. 

📚👦👧 #Education #Inclusion #PassionForTeaching".

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Nicholas Yeap

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