Keller Williams Malaysia

I work very closely with PEA, REA, PV, Team Leader and Real Estate Agency Owner to provide proven system, model, training, coaching & technology platform to 10x their Real Estate Business.

Chief Growth Officer | Regional Director

As a Group CTO of Keller Williams Malaysia, I oversee all the tech innovation, adoption & strategies to enable property agents to be tech-enabled. I love coaching property agents to be data driven and make intelligent decision through KW Command cloud, system & platforms for business clarity, value add to their clients and 10x their business. Looking forward to connect & speak more.

Group Chief Technology Officer

FLEXIROAM 

Flexiroam (ASX: FRX) is a superconnector for people and machines. Our partnership with telcos around the world enables us to offer connectivity to both consumer and IoT devices access to 580 mobile networks worldwide. We are also Apple's certified global carrier that enables all iOS devices to get instant connectivity anywhere, anytime with eSIM technology. To date, Flexiroam has served more than 500,000 customers worldwide including global companies like Mastercard.

Co-Founder & VP, Solutions

Hi there, thanks for checking out my profile!

Thinking about starting your own real estate agency but feeling stuck on where to begin? 

Tackling the complexities of agency setup, from acquiring the right licenses to recruiting top producing agents, and integrating cutting-edge training, technology and AI solutions to balancing the books for financial profitability, can be a daunting endeavour.

Navigating the path to agency ownership can be challenging, but you're not alone in this journey.

If you are currently leading a team of 50-100 agents and planning to start your real estate agency:

👉 Let's have a conversation to: 

✅ Get a detailed, proven system and easy-to-follow plans to help you set up your agency, covering everything from legal requirements to organisational structure.

✅ Learn effective recruitment strategies to build a team that shares your vision and contributes to the growth of your agency.

✅ Receive personalised advice on choosing the right technology tools that streamline your operations and enhance client engagement.

✅ Get insights into smart financial management, including budgeting, forecasting, and setting up sustainable financial & profitability frameworks.

✅ Access playbooks, strategies and resources for continuous training and development, keeping your team knowledgeable and competitive.

👉 Build a successful real estate agency by focusing on what you do best -> SALES. 

🎯 I am looking to work with PEA, REA, PV, Team Leader and Real Estate Agency Owner to partner together in your existing agency business or a new agency setup. 

Think of it as a strategic path, leading you to build a thriving business with the right tools and professional guidance.

Thank you for taking the time to read this far. 
You’re awesome!

Cheers,
Nic

Nicholas Yeap

ServiceRocket

Senior Director, Support

Director, Support

-	Set up a new team (onboarding & integration) for the Mattermost Support account 
-      Improve team performance and processes for the Mirantis & Docker Support account
-      Drive capacity planning and key business metrics improvement
-	Manage hiring and personal development of team members (Mattermost, Mirantis & Docker)
-       Manage a team of Leverage Support engineers to support short term support projects 
-	Collaborate with stakeholders in continuous improvement efforts and value-added initiatives.
-	Led and involved in training and career development programs for support engineers

Support Manager (Emerging Business Practices)

-	Manage and coach a team of 12 support engineers from diversified countries (Malaysia, Nigeria, Indonesia & Egypt) in handling Atlassian Cloud product within EMEA region
-	Drive and plan capacity for support model including managing hiring, strategize retention and monitor resources capacity in weekly basis
-	Manage all the key OKR for the team including customer related metrics (NPS, CSAT) and efficiency in operation (initial response, long-running etc.)
-	Drive and lead collaboration with stakeholders in continuous process improvement projects
-	Handle high level customer escalations and manage expectations with key customers
-	Lead the initiative of implementing chat support pilot for EMEA region
-	Lead and involve in global projects to improve operation indicators and skills development

Cloud Support Manager (Atlassian Practice)

Intel Corporation

- Manage and coach a team of 12 agents for the L1 support operation for worldwide internal and external users in Procurement applications area.
- Connect with global business stakeholders in operation & user experience improvement partnership.
- Implemented multiple strategies in Ops indicator improvement and talent growth.
- Actively involved in Intel Malaysia shared service community movement to collaborate with HR, Finance and Planning shared services team.

Supply Chain Service Desk Manager

- Drive proof of concept execution and requirements gathering for new system capabilities in global warehouses.
- Manage a team of 5 in Logistics control points area, drive strategy and awareness in system setup of control points.
- Oversee the transition change management and implementation of SAP Order Execution re-platform as the Asia region lead.

Systems Capability Analyst (Global Logistics)

- Manage a team of 4 analysts from Malaysia and China representing Logistics group on systems maintenance, deployment and improvement.
- Connect with global IT and business stakeholders in operation & user experience improvement partnership

Greater Asia Logistics System Application Manager

- Provide technical & business solution support for Distribution and Supply Planning applications. (SAP & Non-SAP systems)
- Manage and oversee the US-Costa Rica transition program on transition change management and deployment activities.
- Content expert for Supply Planning systems support area.
- Lead and organize teambuilding and community service activities for the whole IT Malaysia employees through Great Place to Work program.

Supply Chain Service Desk Support Specialist

Intradeco Sdn Bhd

- Manage 2 call center teams (12 headcounts) specialized in E-business and Engineering 
  Computing applications support for day and night shift operation.
- Responsible for talent hiring based on Intel's requirement.
- Manage staff benefits and coordinate the working schedule/trainings.
- Collaborate with Intel sponsors regarding head counts and agent performance 
- Monitor the work quality and staff performance indicators.

Call Center Supervisor (Based in Intel)

- Support English and Chinese speaking customers from all Intel sites, providing office 
  solutions support for MS Office products, VPN, wireless etc.
- Involved in special project supporting video conferencing devices.
- Guide new hires and provide customer service/technical troubleshooting training.
- Plan and manage team operation coverage. 
- Assist in talent hiring roadshows & organize company teambuilding events.

Office Service Desk Team Lead (Based in Intel)

I'm an experienced leader with over 10 years of experience driving strategic planning and talent development across IT and Supply Chain functions. My career trajectory exemplifies consistent growth, starting in service desk/customer service/IT support roles and progressing to leadership positions like Application Support Manager and Support Director.

Beyond a strong IT foundation, I possess extensive experience in Supply Chain and Logistics. As a Business Analyst and Project Regional Lead, I spearheaded system deployment projects across China, Malaysia, Costa Rica, Europe, and India. This experience also increased my ability to manage diverse teams and deliver results in a global environment.

My true passion lies in nurturing future leaders and shaping the evolution of service desk/customer support. I'm excited about the potential of AI, Big Data Analytics and User Experience technologies to transform this critical function.

taplio

The Battle

Nicholas Yeap

Andy Quah

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?