Royal Caribbean Group

Lead Talent Partner, Early Career Recruiting

Business Groups: Leadership roles for HR, Finance, Legal, Supply Chain, IT, Medical, and Newbuild

Lead Talent Partner, Leadership Recruiting

Technical Sourcer

Wix.com

Recruiter and Talent Operations for the Sales and Account Management/ Customer Success organization. Led weekly meetings with stakeholders to strategically plan around funnel conversion rate, process length, and source of hire data. Experience in mass hiring (200+ AM growth in <6 months) as well as strategic and executive level searches. Managed hiring events for over 30 sales professionals to decrease our process length by 6 days. Worked with international TA team to research and execute on candidate experience projects. Led referral hiring strategy to increase referrals received by 15% over the past year. Created guidance on internal mobility programs. Advisor to WixRainbow ERG.

Recruiter

Surpassed yearly hiring targets for the world’s most profitable cruise by 150% by placing entry level to senior-level hires across 5 unique departments (Marketing, Revenue, Beverage, Housekeeping, and Shore Excursion Sales). Experienced in sourcing and generating a healthy pipeline through career fairs, LI recruiter, agency partnerships. referrals, and specialty job boards. Used talent market insights and industry benchmarking data to influence decisions within the leadership groups and cross-functional team. Managed data integrity process improvement for Talent Acquisition as the project lead. Partnered with the data analytics team to create recruitment metrics, implement a forecasting system, and gain access to 7 new reports to increase female and diversity hires. 
•	President of Young Professionals Employee Resource Group.
•       Onboarded candidates through monthly new hire ship tours.

Global Recruiter

Aflac

Implemented a strategy of consistent campus presence which led to a doubling of the number of candidates applying for the Sales Intern Program. Recruited over 500 agents throughout the southeast region.
Streamlined evaluation of recruiting metrics such as daily call volume, new applicants, new enrollments, and retention by switching from outdated data collection systems to Excel spreadsheets

Recruiting Manager

Lead Talent Acquisition Partner @ Royal Caribbean Group | Empowering candidates to Job Hunt Like A Recruiter

As a Lead Talent Acquisition Partner at Royal Caribbean Group, I am passionate about helping people find the next piece of the puzzle in their career journey. I lead the recruitment for leadership roles in various business groups, such as HR, Finance, Legal, Supply Chain, IT, Medical, and Newbuild. I leverage data analytics, employer branding, and diversity and inclusion strategies to attract and retain top talent in the cruise industry. 

I hold a Master of Science in Management from the University of Florida, where I also completed a Bachelor of Science in Psychology. I have also obtained a Certificate of HR Data Analytics from Cornell University and participated in business and Spanish exchange programs at Vienna University of Economics and Business Administration and Universidad de Salamanca. I am fluent in English and Spanish and have a Bloomberg Certification and a Certified Gator Professional credential. 

Outside of work, I create content on here to help empower candidates to "Job Hunt Like A Recruiter". I host live webinars, coaching sessions, and provide templates for folks to recharge their search. Check out the link in my bio to learn more!

Nicole Fernandez-Valle

Splendour Money School

• Responded to customer inquiries about IT training courses via phone, email, and live chat, and proactively identified customer needs through social media inquiries, recommending suitable courses or solutions.

• Guide new customers through onboarding.

• Work closely with the product & sales team to ensure customer satisfaction

• Document customer feedback and relay to the Lead

• Applied (Fresh desk) to manage and resolve issues related to registration, payments, and technical problems, ensuring smooth customer experiences.

• Coordinated with instructors and technical support teams to resolve complex issues while staying updated on IT training programs and troubleshooting steps.

Customer Success Officer

Wealth Graphics

• Provided customer support via phone, email, and chat to address inquiries, resolve complaints, and provide product information.

• Utilized Freshdesk to respond to customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.

• Collaborated with team members to streamline processes and improve overall efficiency

Customer Service Associate

National Youth Service Corps

• Planned and implemented integrated lessons on CRK, Civic Education, and Social Studies.

• Supported student physical, mental, and social development using classroom games and activities.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
• Established a social networking club in the school to inculcate boldness, reading culture, and beyond classroom skills like Social, Moral Ethics, and Humanitarian culture. 

• Personal development and Management Ethics.

Teacher

Building meaningful relationships is at the heart of every successful business. If you’re looking to create lasting connections with your customers and turn every interaction into an opportunity for growth, you’re in the right place.

I’m someone who believes that strong customer relationships drive business success. With experience in customer service, community management, and operational support, I focus on helping businesses enhance their customer experience and ensure long-term satisfaction.

As a Customer Success Associate, my role is to make sure clients get the most out of the products or services they’ve invested in. I’m all about engaging customers, providing tailored support, and ensuring that they feel supported at every stage. I also focus on improving processes that make customer experiences smoother, all while building trust and loyalty.

I work with businesses, startups, and entrepreneurs looking to forge strong relationships with their customers and drive growth. Every interaction is an opportunity to strengthen the bond between the business and its clients, and that’s what I aim to do every day. 


Top Skills:
- Customer Success Management
- Client Relationship Building
- Strategic Partnerships
- Customer Retention
- Problem-Solving
- Persuasion
- Data Analysis
- Community Engagement
- Customer Onboarding & Support


Tech Stack:
- HubSpot  
- Zendesk  
- Freshdesk  
- Intercom  
- Trello  
- Asana  
- Monday.com  
- Slack  
- Microsoft Teams  
- Google Workspace 
- Zoom  


If you're looking for someone who genuinely cares about helping your business succeed and create lasting customer relationships, let's connect. I’m here to support your growth and ensure your customers feel valued every step of the way. 
📧 Email: agabusblessing@gmail.com

taplio

The Battle

Nicole Fernandez-Valle

Blessing Agabus

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?