Nicole Thomas

LMA Recruitment

Head of Delivery 

Empresaria Group plc

Head of Delivery UK

Xpertise Recruitment

Xpertise Recruitment specialise in providing the best hard to find IT & Technology talent across the 
following areas:
Technology Recruitment:
• BI, Data Analytics & Data Science
• Business Change & Transformation
• Cloud, Infrastructure & DevOps
• IT Architecture
• NHS / Central Government 
• QA & Testing
• Project Delivery
• Senior IT Appointments
• Software Engineering
Finalist for Best IT / Technology Recruitment Agency - Recruiter Awards 2019 
Highly Commended for Best Specialist Recruitment Business – Global Recruiter 2019
Ones to Watch for Business of the Year – European Business Awards 2019
Winner of the Best Recruitment Company to work for up to £10m in the UK - 2017 RI Awards
Winner of the Best Small Recruitment Agency in the UK - 2018 RDLC Awards

Associate Director - Data 

The Nudge Group

Director EMEA

Cpl UK - Technology

Associate Director

CPL Specialist Talent Limited is a subsidiary of CPL Resources Plc. We are a global provider of people; CPL’s core goal is to power business growth through people.

We believe that there is an ideal Job for everyone, wherever you want to go in your career, we can help. The CPL Group spans 11 countries and has 41 offices worldwide, helping businesses to find and attract the very best talent in every industry. CPL Specialist Talent is a ‘ultra-specialised’ recruitment business focused on addressing candidate short niche markets in the UK technology staffing sector.

We deploy highly specialist recruiters into ‘micro niches’ ensuring they become the absolute experts at the what they do and add value to client and candidates by providing reliable and truly well-informed advice on hiring decision and career choices.

Our main areas of focus are in addressing talent shortages in the following space across UK and Europe.

- Change & Transformation
- Infrastructure and Cloud Services
- Cyber Security
- BI, Data and Analytics
- Digital and Development
- Strategy and Architecture
- AI, ML and Blockchain

Specifically, roles we’ll work on in the above areas would be UI/UX Developers & Designers, Business Intelligence Experts, Security/Cyber Security Experts, Cloud Architects and Integration Experts, Data Scientists, Mobile App Developers, Full Stack Web and Product developers.

Contact us today on (0)203 923 8877 or email nicole.thomas@cpl.com to speak with a true expert in your field and have an open and transparent conversation on the best career options available to you in the market today.

Client Partnership Manager

Youcrew Consulting 

YouCrew has a keen interest and passion for People, YOU our clients and our Candidates are at the centre of everything we do. 
A start-up, talent consultancy with a strong focus on providing RPO and Talent Solutions to Businesses in South Africa. 

•	Designing and implement sourcing strategies that supports the growth of clients.
•	Establishing teams of Talent Sourcing Specialists; recruiting the best candidates across Southern 
        Africa, UK & Europe.
•	Securing hiring in line with all industry and Governmental requirements.
•	Build and maintain candidate pipelines through; market mapping, competitor analysis, networking, 
         internet and database mining, headhunting and events nationally and internationally. 
•	Recruitment campaigns and advertising copy. Communicating and negotiating between the 
        Company and potential candidates in support of a variety of recruitment and employment related 
        matters. 
•	Managing the full recruitment process and life cycle including sourcing, initial assessments, 
        interviews, offers, hiring and employee induction / orientation

Founder

Falcorp Technologies

Engaged to design and execute a new HR, resourcing, and talent attraction strategy, across the business and move from an agency reliant recruitment function and ‘insource’ recruitment activity. 
•	Developed search and delivery model enabling rapid business growth
•	Led the recruitment for Enterprise Sales, Technology, Consulting, Digital, Marketing, Corporate & 
        Functions across the following industry verticals: Telecommunications, Banking Financial Services, 
        Insurance, Consumer Goods & Retail, Life Sciences and Healthcare. 
•	Overall responsibility for recruitment across BAU and Project resources. 
•	Consulted with the business on hiring needs and led the hiring process from start to finish 
        including engagement of preferred supplier search firms and internal direct sourcing team; 
        Provided reporting on weekly and monthly basis to stakeholders and senior leadership to 
        demonstrate progress against KPIs including cost to hire, time to hire, diversity and operational 
        excellence.
•	Increased the company’s visibility in the IT jobs marketplace through innovative advertising 
        campaigns (online and offline)
•	Redesigned sourcing processes, and broadened talent pool of candidates 
•	Hired across a multidisciplinary team from junior grades to senior management

Talent Acquisition and Human Resource Lead.

KPI Staffing

Established and managed this General Recruitment Agency. 
•	Supported Enterprise and Blu-Chip companies with recruitment services, as well as additional 
        responsibilities related to running a business 
•	Provided staffing related services from Junior to Executive level, within a variety of sectors 
•	Administrated matters relating to the running of a business, including but not limited to; strategic 
        planning, financial management, administration, communications, and everyday operational 
        matters

Core Medical LTD

Tasked with building strong relationships with NHS and Private Hospitals and Clinics across the UK. 
•	Responsible of onboarding and understanding NHS and Private Hospitals.
•	Strong understanding of Frameworks and compliance processes
•	Planning and executing Recruiting events across EMEA
•	Partnering with business leaders to understand recruitment needs and strategies
•	Partnerships with Banks, Site managers and HR.

Business Development Manager

Triple West Medical

Lead talent acquisition partner for NHS and Private trust across the UK.

Leading full cycle recruitment process from sourcing, interviewing and onboarding
Levels recruited at: SHO through to Consultant and Clinical lead level. Across the UK. 
•	Onboarding and full compliance process.
•	uploading candidates to third party systems, and completing compliance checklists
•	In depth knowledge of NHS.
•	Talent Mapping of locations, and partners to access key skills across, UK, Europe, India, Australia, 
         New Zealand and Africa
•	Strong relationships with Staff banks, HR, Internal recruitment and senior level stakeholders with 
        Trusts, Clinics and Private hospitals across the UK
•	Managed Team responsible for circa 80 vacancies per month.
•	Planning and executing Recruiting events across EMEA

Divisional Manager Acute Services

I grew up in starts up's, I loved the energy, creativity and insane way in which things changed from one day to the next 🤪💙 I could not imagine working any other way, being part of something from the ground up and watching it grow, is possibly the most rewarding gift I've given myself. 

Why work with me:
🧡Above all, I love what I do and I bring that passion into each project I work on.
🏁I'll Deliver! 
🤝Its partnership, I believe in communication and transparency. 
🧰We have spent many years creating tools that can help your business in the early stages. 
🌍We have a great eco-system that we can connect you into, 
👂Want to bounce ideas, talk through your CV, Interview prep, I am here!

Outside of all recruitment, I am a mommy, runner, trying to get toned...but love red wine, down to earth lady, who just really likes people and wants to help!

The Nudge Group works with global start-ups and scale-ups going through various stages of business growth. We connect them with world class talent and a trusted ecosystem, from pre-seed to Series A, all the way to IPO. 

Over the past 3 years, The Nudge Group has evolved and expanded, with new offices in the UK and Singapore, and our services spanning APAC, the UK, Europe, America, and Canada. While we are still very much working with start-ups and scale-ups to help them recruit the right talent, we have taken a more holistic approach to assist their growth. We have created an ecosystem designed to empower these start-ups to grow and scale across the world, connecting them to a large network of trusted suppliers to help them achieve their goals.

From introducing them to VC and private equity firms to raising their profile with our media channels, Give It A Nudge and Balance the Grind, to building remote teams in the Philippines and Vietnam with our Nudge Remote service, our ecosystem enables these start-ups and scale-ups to plug in and grow. 

Over the years we have helped companies launch into the U.S., Australian start-ups expand into the UK, Singapore scale-ups establish a presence in Australia, Hong Kong & India, with plenty more on the way!

AllTrack Performing Rights

The fastest-growing Performing Rights Organization (PRO) in the US that is the only digital era PRO designed for independent creators and publishers.
•	Partner with senior leadership to execute the current corporate strategic plan
•	Design and lead go-to-market strategies for the company 
•	Ensure performance, strategy, and alignment of the company’s revenue-generating departments
•	Drive efficiency by adding new, scalable partners in a strategic way
•	Recruit, hire, and build training for new sales representatives and team members 
•	Lead contract negotiations
•	Develop marketing strategies to enhance and grow sales efforts

Chief Revenue Officer (CRO)

Broadcast Music, Inc. (BMI)

Largest U.S. Performing Rights Organization securing licenses to perform music publicly. 
Led all sales functions (B2B) for $1.5B annual revenue including:
- Acquired new client/logo acquisition of SMB and Fortune 500 businesses.
- Organically grew the existing customers for greater ARR. 
- Hired/Coached/Led  70+ inside and outside sales reps (SDR) and 10 Leadership roles.
- Oversaw complex contract development and negotiation for optimal ARR.
- Hired/Coached/Led customer service teams.
- Developed, revised, and implemented sales processes and go-to-market strategies. 
- Created and managed effective commission and total compensation plans.
- Managed P&L to $155M budget.

Vice President of Sales

The Scooter Store

Largest durable medical equipment company in the US supporting customers, hospitals, and medical offices.
Led day-to-day planning for all sales (B2B & B2C), service, and marketing functions supporting over $400M in annual revenue.  Key areas of responsibilities included:
- Recruited/Hired/Coached/Developed a staff of over 1300+ employees consisting of 26 leaders, inside and outside sales reps, technical support, physician assistants, and trainers. 
- Created, collaborated, and managed television advertisement content, direct mail, and digital advertising with the marketing team and marketing service agencies.
- Partnered with industry lobbyists, political figures, and DOJ on programs related to Medicare and Healthcare regulations and policies.
- Transformed culture into an award-winning environment that fostered teamwork, engagement, and tremendous revenue growth.
- Led strategic vision to innovate with new products and go-to-market strategies.

Chief Revenue Officer/SVP, Sales and Customer Service 

Harland Clarke

The largest check manufacturer and distributor in the US representing the largest market share of deposit products for both banks and credit unions.
Directed all operations of 5 contact centers in the US consisting of over 1800 employees.  Daily functions included:
- Recruited/Hired/Coached/Developed all center leadership and front-line supervisors.
- Led all training and quality processes that contributed to award-winning quality awards (Malcolm Baldrige).
- Created a customer, interactive IVR platform for the largest US banks to reduce costs and improve customer service.
- Managed P&L for all centers handling in excess of 25M calls (Inbound and outbound) per year producing over $250M in annual revenue.
- Implemented new sales methodologies (B2B & B2C) for a greater share of wallet via upselling and MRR. 
- Served as a key member of a product development team that successfully implemented flagship software generating $300M in ARR.  Lead all aspects of implementation (training, coaching, communication, etc.) and go-to-market strategy.
- Served as lead negotiator for all new acquisitions and agreements of Fortune 100 financial institutions

Vice President, Operations

Holden Marketing Group

Marketing Services firm providing a turn-key approach with call center services, direct marketing, and fulfillment for Fortune 1000 clients.
Led operations consisting of 2 call centers (400 employees) and an account management team (10) responsible for new business development and existing client growth and retention serving a diversity of Fortune 1000 clients.  Led all contract negotiations, implemented training methodologies, and generated 20% annual new business revenue growth.

Director, Client Services and Operations

Krone

Global Director of Center Operations for KRONE Americas division. Support and led all Sales, Technical Support and Customer Service functions for all locations and subsidiaries in US, Mexico (Mexico City and Toluca), Brazil, Chile, and the UK. 

Served as a key member of the global development team focusing on product development.  Recruited, hired, and developed key personnel in US, Mexico, and UK.  Streamlined technical support process using Six Sigma methodology.

Global Director of Center Operations

The Hibbert Group

Led and directed operations (call center/program management – 250 seats) and sales efforts that consisted of 175 employees representing Fortune 100 clients in excess of $60M.  Managed P&L to meet profit contribution goals.  Served as direct contact to clients for pricing and contract negotiation.

Director of Client Services

GE Capital

Member of GE's Leadership Program. Started as a Customer Service representative for Retailer Financial Services (Atlanta) and was promoted to financial analyst (Chicago) and promoted again and served as a Customer Service/Collection Manager (Denver).  Served on multiple process improvement teams through extensive Black Belt training (Six Sigma).

Customer Service Manager

I am a senior executive (CRO/SVP/Vice President) with years of diverse and dynamic experience leading sales and service operations, multi-tiered teams, strategic planning, and business development for global and national organizations in multiple industry verticals (music, financial services, healthcare, marketing services, and advertising). My track record has included increasing revenue and lowering employee turnover for struggling companies, expanding key relationships to further grow business revenue, delivering significant cost reductions in process redesign and updates, and growing young talent.

 As a former competitive athlete, I hold a competitive mindset that has translated into a drive to win and succeed in company goals for the betterment of the organization I represent and the people I work with. I am highly skilled at developing strong partnerships with a focus on clear communications, relationship building, and a customer service mindset. I thrive on creating solutions to strengthen the business infrastructure, leading and guiding teams, and ensuring a strong corporate culture.

Equally passionate about coaching, mentoring, and creating the right, tailored structure that best fits the needs of a business and its people, I strive to form a culture that is inviting, open, and prioritizes its people. I routinely serve as a keynote speaker at multiple conferences on topics ranging from employee engagement, leadership development, and reducing turnover and efficiencies within the work environment.

I welcome the opportunity to connect with other executives who are at the forefront of people and operations leadership, business development, and revenue growth.

Areas of Expertise: Sales Operations & Execution, Sales Strategies & Revenue Growth, Leadership & Employee Development, Organizational Development, Process Redesign & Improvement, Client/Customer Satisfaction, Profit & Loss Management, New Business Opportunities, Partnership Management

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