Performing Remote

Founder

PixMob

Director of Engineering

Nicolas Cava

I'm looking for a long-term relationship with a distributed SaaS business. I'm available right now for full-time permanent employment.

I can speak English or French and work from anywhere.

My expertise:

- Engineering management
- People management
- Strategic planning
- Project execution
- Systems and processes
- Distributed work
- Culture building
- Incident management
- Hiring and onboarding talents

Please connect with me and discuss how we can win together.

Engineering Manager

Zendesk

Zendesk is a large public enterprise with 5500+ employees distributed worldwide. The company is headquartered in San Francisco, California, US.

Industry: customer experience and instant messaging tech.

Responsible for:

→ Lead distributed software teams of up to 14 people.
→ Build core messaging capabilities for Zendesk products.
→ Contribute to the high-end conversational CX strategy.
→ Provide the API, conversation store, message routing, and orchestration pipeline.
→ Provide all the logic and integrations to operate in social channels.
→ Lead weekly tech talks.

Tech stack:

→ React
→ Node.js, Express, Ruby
→ MongoDB, Redis, DynamoDB, RabbitMQ, Kafka
→ Terraform, Istio, AWS
→ Spinnaker

PixMob was a bootstrapped company with 80+ employees distributed worldwide in the event industry. The company was headquartered in Montreal, Quebec, Canada.

Industry: event management tech.

Responsible for:

→ Led the software engineering department composed of 10 employees across two continents.
→ Contributed to human-centric experiences, light shows, and corporate event activities.
→ Built edge computing, cloud computing, and high-availability data processing.
→ Built products on top of cutting-edge hardware infrastructure.
→ Supported decentralized authority and execution freedom.
→ Built an async-first culture with an emphasis on writing communication and documentation.
→ Organized 4-week development cycles with shaping, betting, and execution.
→ Provided individual development, coaching, and connections building.
→ Co-led a successful M&A by Bizzabo.

Tech stack:

→ React, React Native, Swift, Kotlin
→ Python
→ MongoDB, Redis, InfluxDB, Elasticsearch
→ Terraform, Nomad, Consul, Google Cloud
→ GitLab CI/CD

Swile

Swile was a VC-funded fintech startup (30M Series A, 70M Series B) with 300 employees distributed in France. The company was headquartered in Montpellier, France.

Industry: fintech.

Responsible for:

→ Led a distributed software team of 10 employees.
→ Built a B2B2C product with banking features, mobile, and web payments.
→ Built bank accounts, transfers, credit card management, and P2P payments.
→ Also built money pots, KYC and compliance, and charity donations.
→ Provided autonomy, ownership, decentralized authority, and execution freedom.
→ Built an async-first culture with a focus on written communication and documentation.
→ Provided individual development, coaching, and connections building.

Tech stack:

→ React, TypeScript, Kotlin, Swift
→ Ruby on Rails, Node.js, GraphQL
→ PostgreSQL, Kafka, Redis
→ AWS, Confluent
→ CircleCI, Bitrise

Swile was a VC-funded fintech startup (30M Series A, 70M Series B) with 300 employees distributed in France. The company was headquartered in Montpellier, France.

Industry: fintech.

Responsible for:

→ Member of a cross-functional and distributed software team.
→ Led a distributed team of 10 employees part-time.
→ Built a B2B2C product for employees and administrators in SMB and mid-market.
→ Built meal voucher credits, credit card orders, and employee management.
→ Also built onboarding, off-boarding, bank accounts, and credit card payments.

Tech stack:

→ React, JavaScript, TypeScript
→ Ruby on Rails
→ PostgreSQL, Redis
→ Heroku, AWS
→ Semaphore

Senior Software Engineer

Maple Inside

Maple Inside was a funded startup studio (2M seed) with 20 employees distributed worldwide. The company was headquartered in Quebec City, Quebec, Canada.

Industry: fintech and adtech.

Responsible for:

→ Co-founded the company with former colleagues.
→ Led a distributed team of 10 employees as head of product development.
→ Bootstrapped business ideas by building MVPs quickly to reach market pull.
→ Profitable products were incorporated into companies with hired founders.
→ Built products in the adtech, sharing economy, and fintech industries.
→ We grew the business to 1M ARR.
→ Had to close operations in 2018 as we consumed our runway.
→ A few companies emerged from the studio and are still in business.

Tech stack:

→ React, React Native, TypeScript
→ Node.js, GraphQL, Python
→ MySQL, Redis
→ AWS, Google Cloud
→ CircleCI

Co-Founder & CTO

PetalMD

PetalMD was a VC-funded healthtech startup with 100 employees distributed in Canada. The company was headquartered in Quebec City, Quebec, Canada.

Industry: healthtech.

Responsible for:

→ Member of a cross-functional software team.
→ Built a B2B product for physicians and healthcare facilities.
→ Also built online management, communication, and planning tools for physicians.

Tech stack:

→ JavaScript, CoffeeScript, Angular
→ Ruby on Rails
→ PostgreSQL, Redis, Elasticsearch, Pusher
→ Heroku
→ Jenkins

Crakmedia

Crakmedia was a bootstrapped adtech startup with 250 employees distributed in Canada. The company was headquartered in Quebec City, Quebec, Canada.

Industry: adtech.

Responsible for:

→ Led a front-end team of 10 employees.
→ Built an affiliate marketing platform supporting billions of daily hits.
→ Also built media buying, advertising platforms, traffic analytics, and offer management.
→ Also built big data processing and data science software.
→ Refactored a huge monolithic to a microservices architecture.
→ Provided individual development, coaching, and connections building.
→ Designed software architecture and technology strategies.
→ Led product analytics and application performance initiatives.

Tech stack:

→ JavaScript, TypeScript, React, Redux
→ Node.js, PHP, Symfony, Express
→ MySQL, Redis, Vertica
→ AWS
→ Bamboo

Front-end Technical Lead

I help remote leaders who are overwhelmed by their workload leave chaos by empowering people and improving self-discipline through the Performing Remote OS. | Fractional Engineering Leader, Coach

I'm a passionate people-first Engineering Manager with 12y+ of experience leading distributed teams for renowned SaaS businesses like Zendesk and Swile in AMER and EMEA.

I'm also a social entrepreneur who cares about positively impacting people and society. My personality type is ESTJ-A, and I'm a systems thinker with strong organizational and self-discipline skills.

My core values are contribution, growth, discipline, justice, transparency, and resilience. I'm also a father, gamer, remote work advocate, traveler, content creator, and developer, which I consider my identity stack.

My backstory is that I burned out in 2018, and remote work saved my life. Since then, I have strived to become the best remote leader I can be for my people and show that we can build exceptional distributed businesses by putting people first and providing opportunities for anyone from anywhere. I also share my journey in public with vulnerability and authenticity to help as many people as possible.

I post daily about remote leadership and personal development. I'm also building the Performing Remote OS, a system I use as a remote leader.

My credentials:

- 12+ years in distributed SaaS businesses in AMER and EMEA
- 10+ years as a successful leader of distributed engineering teams
- Dealt with 525% employee growth over 2 years
- Supervised 76 talents across 4 continents
- Co-founded and scaled a startup studio to 80K+ MRR in 3 years
- 94K+ paying customers in a B2B product
- Led a technical due diligence for a $13.5M M&A
- 6000+ workers supported in the Digital First Crew at Zendesk
- Led competitive virtual gaming teams of up to 40 individuals for 5 years
- 12+ years as a remote worker

Where to start:

- Follow me to receive my daily content
- Connect and DM me for more
- Book a free discovery call: https://www.nicolascava.com/discovery
- Send me an email: hello@nicolascava.com

Tonkin Recovery Ltd

Customer Service Support Manager

Clara World App

Manager Customer Support Services

Clara World is  the worlds 🌎 first super app—your life in one app, B2B, B2C, C2C a 36 model. Our goal is to change the world, one life at a time. I manage customer relations and deal with the incoming inquiries, respond to phone calls and e-mails, provide technical support and live chat services, maintain the information of  website, monitor user conversation and book appointments for sign-up process.

Sales Representative

True Power

Provide customer support & resolve customer issues accordingly. Specialized in Billing, Live Chat Support, Customer Support, Inbound Sales, I was working for a new energy company named True Power that was providing Electricity Gas to residential and commercial market. I really learned alot specially enhanced my skills with the passage of time.

Operation support specialist

ibex. Pakistan

I have provided customer service for multiple USA based Cabel internet Phone service providers like Charter Spectrum AT&T Direct TV. Manage  customers requirements in a prescribed & professional manner. Upsell services to maintain daily weekly monthly targets. Achievements in target oriented tasks with proven record as top seller of the month.

Customer Service Representative

IPS BPO - Information Process Solutions, Inc.

Used to do inbound and outbound calling and provide  technical support services for USA based project for Techsupport company for Laptop's PCs, MacBooks software and hardware Tec support with impressive and satisfying packages. Install multiple tasks remotely for customer's professionally such as Window's Installation, Antivirus protection Installation, Computer diagnosis Techsupport plans according to the customer's needs.

Ovex Technologies Pakistan (Pvt.) Ltd.

Used to do inbound calling and solve computer problems remotely for USA client technical support analyst

Customer  Support Sales Specialist

Contact me at email: abubakaramjad007@gmail.com or mobile: +971545984814
• SALES SUPPORT: Strong presentation skills in a
face-to-face and virtual environment Experience building and maintaining strong business relationships with all levels of client organizations Ability to work in a fast-paced, self-directed, entrepreneurial environment

• CUSTOMER EXPERIENCE
• Client: develop and execute client relationship
strategy, leverage client accelerators thought leadership to build relationships, develop client materials, support pursuits
listening to customers = Active Listening Skills

⚫ customer satisfaction
⚫ customer service
⚫ customer relationships
managing customer accounts = Account
Management

Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BA degree in Bachelor's in Art's & journalism field.



NEW BUSINESS: new account prospecting
lead generation phone sales
Inside Sales
incoming and outgoing calls

REVENUE GROWTH:
•  upselling and closing

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The Battle

Nicolas Cava

Abubakar Amjad

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