Salaried Women Club

Member

Crescendo Worldwide Pvt. Ltd.

Teaching basic German language skills to senior executives to help them communicate in German with the German speaking colleagues

German language tutor

Dassault Systèmes

User Assistance Developer

Cognizant

A manual tester in BSS domain with German language skills.
Performing as a deputy PO to communicate with German developers and onsite colleagues.
Leading a German language training program within the organization for aspiring associates.
Devising execution documentation for automation purposes
I also gather requirements and design test cases to test new functionalities and impart this knowledge about new test cases to the offshore team

Associate

Coached pan-India Cognizant employees in the German language
Revised and reviewed DE>EN translation documents from various domains such as legal, ManLog, SAP, Banking and Finance, Insurance, Telecommunications, written email communication
Maitenance of team efforts data which showed productivity % of the month

Programmer Analyst

Coordinated a project as an interpreter for language support during ticket resolution. It involved interfacing with the German-speaking end customers and technical teams. Gained know-how of SNOW portal.
Engagement with Google - as a vendor. I was in the AdWords team for German language representing India. The task comprised of extraction of business highlights from German sites, which would attract more customers.

Programmer

Springer Nature

Interfacing with German, Austrian and Swiss authors and editors in German and conveying their issues to the In-House production team in English
Writing emails in German and translating their emails in English for production team
Quality control before ePub (Online edition)

Jr. Project executive

Technical Writer | German Content moderator | I help you translate your complex information into coherent content by breaking it down into simple steps

I simplify complex content for social media, product documentation, and technical writing. With 9+ years in German-English translation and project coordination, I specialize in teaching German, communication, leadership, and problem-solving. I value feedback to improve and create engaging content.

Neha Phulmamdikar

ITC Infotech

German-IT Consultant / System Engineer :
•Handle all German native clients technical support queries via a ticketing tool ServiceNow.
•Understand users inquires, identify issues, and provide appropriate user End solution or escalate complex issues to the relevant department via Incident, RITM/REQ, Problem Requests number within the SLA (Service level agreement).
•Responding to users requested over Inbound/ Outbound Phone, Web-Email Tickets/ Incident and basic knowledge Azure cloud. 
•Provide services to Hotel users that include the following:  Workstation, Laptop/ Notebook PCs, POS Machine, POS Tablets, Smart phone and MS-office-365, Outlook -sending/receiving Mailing issues, Email Delegation/Forwarding, Creation of users SMTP Email.
•Network attached Devices like – Printers setup (Scan to Email /Scanner & FAX) and DHCP Reservation for any Network Device like - Media Player, Docking Station, Card Terminals, TVs etc. 
•Windows 7-11, Microsoft Active Directory and Workstation, Laptop management via Active Directory.
•Collaboration and communication services and including desktop Phones and other End user computing devices along with associated system Software. 
•Hands-on experience with Oracle Opera, Interface, Micros, Symphony along with Fols App.
•Troubleshooting issues on Inwebo- VPN, Identity Agent, Ivanti (Pulse secure), Zscaler (ZIP & ZPA). 
•Taking ownership of the Tickets / Incident from picking up to resolve and handing dashboard of ServiceNow in weekend along with Night Shift.

German-IT Consultant/ System Engineer. 

Deutsche Bank

German- Senior Analyst-Asset Management : 
⦁ Responsible for managing clients on Boarding, client data management and Accounting/Paymets management and Opening different types of Mutual funds, old age pension plan etc.
⦁ Managed over 20-25 calls/ chats per day to Vendors or customers management.
⦁ Understanding documents in German Language in order together details of customers for monitoring accounts to ensure payments up to date and resolve any discrepancies.
⦁ Part of KYC Team as filling and helping end users with KYC while opening new accounts.
⦁ Ensure smooth functioning of process and compliance to procedure and policy guidelines.
⦁ Discovered root causes of problems and identified appropriate solutions.
⦁ Build sustainable relationships and engage customers by taking extra mile.
⦁ Performed quality assurance to meet appropriate standards and facilitate improvement of processes.

Financial Senior Analyst at Deutsche Bank

Concentrix

German-Practitioner CRM Operations (Amazon.de) : 
⦁ Handling Seller's and Customer's queries/escalations in German.
⦁ Developed and actualized customer service initiatives to decrease wait times.
⦁ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
⦁ Referred unresolved customer grievances or special requests to designated departments for further investigation
⦁ Tend to do calls in Germany to various carriers to get to know about whereabouts of item.
⦁ Resolved product or service problems by clarifying customer's complaint, determined cause of problem, selected, and explained best solution to solve problem, expedited correction, or adjustment and followed up to ensure resolution.
⦁ Managing queries over call and emails regarding Accounts of Customers.

Practitioner CRM Operations

Have 12+ years experience in German as IT Consultant / Service Desh Engineer and provide strategic advice, troubleshooting technical issues, and offer expertise in areas such as Hardware, Software, VPN,Office 365. Printers, Notebook, Smart-Phone, Oracle Opera, POS Machine- Micros , Symphony, POS Printers. 

In Client's onboarding, Client Data Management, Account/Payments Management, KYC (NLS), Asset Management, Customer's & Seller's Service Advisor.

Focused on achieving continuous and I am data orientated, Strong problem-solving skills and Self-Motivated leader and Team player with a track record of managing complex situations under pressure. Strong Financial information professional with great German language proficiency.

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Neha Phulmamdikar

Harish Yadav

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