We Empower People to Build Thriving #DEI Businesses | The Business of #DEI Newsletter | #Diversity Entrepreneur | 2 Million LinkedIn Views | Human Rights Lawyer | Nominated Top 25 Most Influential Lawyers | @culturworks

Most culture problems start with people leaders not having what they need to support their teams: skills, habits, systems, and clarity. That’s why we built our diagnostic platform, CulturOS - so we can help HR transform culture through better leaders and smarter systems, powered by AI diagnostics and a 21-Day Executive Board-Ready Blueprint that accelerates culture transformation in weeks, not months. 

CulturWorks diagnoses precisely what levers drive culture, where trust is strong or fading, and which behaviours will create the fastest lift. Then we execute and operationalize all of the data through targeted leadership training, coaching, community cohorts, hands-on implementation support, and reinforced through our online leadership platform, CulturWorks Academy. Insights become consistent habits, and culture change becomes practical, predictable, and measurable. 

Our Promise to You: If progress stalls, we stay with you at no charge until it’s back on track.

Before founding CulturWorks, I spent 20 years as an employment and human rights lawyer. The courtroom taught me the limits of compliance. The real insight came later: most conflict isn’t legal at all—it’s cultural. People want clarity, consistency, and leaders they trust. That’s when I realized I didn’t want to fight about workplaces. I wanted to fix them.

Since 2008, CulturWorks has grown into a multidisciplinary team blending law, psychology, sociology, neuroscience, analytics, and AI. Our diagnostic system, CulturOS, identifies the real drivers of culture and gives leaders a clear, board-ready roadmap to improve trust, retention, and performance quickly.

Our impact includes:
• Average 340% ROI from reduced turnover and higher productivity
• Trusted by 600+ organizations and the data of over 400,000+ employees
• Early momentum in weeks, not quarters
• Executive-ready insights leaders can act on immediately

At CulturWorks, we turn analytics into action, insight into leadership habits, and culture into a scince-backed system organizations can rely on. If you’re an HR, People, or Operations leader ready to transform your culture, build strong leaders, have high retention, and all with zero chaos, reach out to our Transformation Team at transform@culturworks.com.

Naveen Mehta

Powerful, thoughtful, practical, bold. 

Canadian Prime Minister Mark Carney delivered what the world needed to hear today - a strong speech in Davos. Clear, steady, and grounded in values instead of theatre. He named the moment for what it is: the world is under strain, power is being used more bluntly, and pretending everything will revert back is not a plan.

What I respected most was the moral clarity. He pushed back on the idea that you keep yourself safe by staying quiet or playing along. He warned about the danger of normalizing what you do not actually believe, until the lie becomes the system.

That is culture, at every level. Culture is what we reward, tolerate, and defend when pressure rises. In a workplace. In a family. In a club. In a country. Globally.

The culture worth building is built on shared ethics we are willing to act on together: dignity, sovereignty, fairness, truth, and responsibility. It requires people who can think beyond themselves, who can hold the line on principles while still doing the hard work of building relationships and cooperation.

The culture we cannot normalize is coercion with polite language. Bullying as strategy. Fear as governance. Scapegoating as unity. That path does not create strength. It creates damage, then calls it reality.

Carney’s speech set a standard. Calm leadership under real strain, anchored in values, and aimed at bringing the willing together to build something better. Proud in the face of difficult times ahead.

No alternative text description for this image

Here’s a line that usually makes HR rooms go quiet:

Most organizations don’t have a culture problem.
They have a leadership tolerance problem.

They tolerate poor coaching because the leader delivers results.
They tolerate burnout because “that’s the business.”
They tolerate silence because conflict feels risky.

Then they call it an engagement issue.

Here’s what 20 years of research and work with hundreds of organizations has taught us: culture is not shaped by what you reward on paper. It’s shaped by what you tolerate under pressure.

If a leader hits targets but erodes trust, culture pays the bill.
If managers are unclear, people disengage quietly.
If HR sees the pattern but leaders don’t act, the system stays broken.

This is why culture work fails when it stays abstract.

Real change follows a sequence most organizations skip:

Data determines learning.
Learning determines behavior.
Behavior determines culture.

When HR uses data to surface what’s being tolerated, leaders can’t hide behind intent. Learning becomes specific. Behavior becomes visible. Culture finally moves.

If nothing changes in 2026, ask yourself this:
What behaviors are we still tolerating that are costing us people, credibility, and performance?

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

Canada is a newcomer nation.

But most workplaces still treat newcomer hiring like a staffing win and then hope it works out.

HOPE IS NOT A STRATEGY.

Almost one in four people in Canada is an immigrant.  

In 2023, immigrants made up 28.9% of the Canadian labour force.

And many recent immigrants still land in lower skilled roles early on, even when they bring strong capability.  

So here is the real problem.

Most HR teams don’t total the true cost of turnover.  If you hire newcomers but do not build the environment for them to succeed, you pay for it dearly: 

Based on our research, conservatively here’s what a 21% turnover rate looks like in a 1,000 employee distribution company (about 210 exits a year), totaling about $14M.

RECRUITING SPEND (ads, agencies, background checks):   $6.M
OVERTIME AND TEMP BACKFILL:   $2.2M
TRAINING AND RAMP UP (trainers, buddies, materials):   $1.5M
LOST PRODUCTIVITY DURING RAMP:   $1.2M
ERRORS, REWORK, DAMAGE, RETURNS:   $1.0M
SUPERVISOR AND TEAM LEAD TIME (extra coaching, troubleshooting): $0.9M
HR AND ADMIN TIME (screening, scheduling, offers, paperwork): $0.6M
SAFETY INCIDENTS AND CLAIMS UPLIFT:   $0.4M
ONBOARDING AND SETUP (PPE, uniforms, IT access, badges):   $0.3M
SEPARATION AND DISPUTE COSTS:  $0.1M

Total: about $14M per year.

What works is intentional culture design, especially in the first 90 days of implementation.  Here’s a some highlights from a cheat sheet from one of the programs we built for a client in 2025, who experienced a 682% ROI over the first 12 months:

➡️Clear role expectations.

➡️Real buddy support, not a binder.

➡️Supervisor habits that build trust on day one.

➡️Simple reporting channels that people will actually use.

➡️Early measurement of confidence, clarity, and intent to stay.

When this is operationalized, the return is not small.

In year one, we often see ROI between 208% and over 2000%.
Not because of magic. Because you reduce churn, speed up ramp time, and save hundreds of hours of reactive work across HR, supervisors, and operations.

This is what we have learned and continue to implementfrom 20 years of research and supporting 600+ organizations.

Newcomer hiring is not the finish line. It is the starting line. Culture decides who thrives and who leaves. Start with this HR mindset shift.

Culture isn’t a strategy. It’s THE strategy.

What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

It’s 2026. HR leaders know this: Customer experience doesn’t start with the customer.
It starts with culture.

We’ve heard this directly from CEOs time and time again. When service drops, contracts are lost, or reputations take a hit, the root cause is almost never strategy. It’s leadership behaviors, role clarity, workload pressure, and how people actually experience work.

The HR leaders who grow influence fastest in the C suite understand this. They don’t treat customer experience as someone else’s problem. They see it as a cultural outcome and build a plan to execute on it.

As you plan for 2026, here are five moves HR should be making now, with intention.

	1.	Map culture to customer pain
Q1 focus: Identify where internal friction shows up in the customer journey. Missed handoffs, inconsistent standards, frontline burnout.

Q2 output: A clear view of which cultural issues are costing trust and revenue.

	2.	Measure what predicts customer impact
Q1 focus: Go beyond engagement scores. Look at trust in leadership, workload sustainability, and manager follow through in customer facing teams.

Q2 output: Data that explains why customer experience breaks down.

	3.	Equip leaders where it matters most

Q2 focus: Translate insight into targeted learning for leaders who shape daily client interactions.
Q3 output: Visible behavior change in how teams communicate, escalate, and recover issues.

	4.	Align accountability across functions

Q3 focus: Bring HR, operations, and commercial leaders into the same conversation.
Q3 output: Shared ownership for behaviors that protect client experience.

	5.	Reinforce and course correct in real time

Q4 focus: Track whether behaviors are sticking and intervene early when pressure rises.
Q4 output: More consistent service, lower turnover, and stronger client relationships.

The sequence matters and it’s the same one we use with every organization.

Data determines learning.
Learning determines behavior.
Behavior determines culture.

And culture determines customer experience.

And Customer Experience = ROI. 

HR leaders who internalize this don’t just support the business. They shape it.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real world application.

https://lnkd.in/gMw68Pc8

If you can’t #connect #culture #to #revenue, expenses, and cost, you’re missing a foundational part of the HR role.

Culture shows up on the P&L whether you name it or not.

It shows up in turnover costs when good people leave.
It shows up in absenteeism and disability claims when workloads and trust break down.
It shows up in lost revenue when burned out teams deliver a weaker client experience.
It shows up in legal spend, safety incidents, and rework when accountability erodes.

This is why the strongest HR leaders don’t talk about culture as a feeling. They talk about it as a system that drives financial outcomes.

The work always follows the same sequence:

#Data determines learning.
#Learning determines behavior.
#Behavior determines culture.

And culture determines whether your organization grows profitably or leaks money quietly.

When HR uses data to show where leadership behavior is costing the business, learning becomes focused. Behavior changes become measurable. Expenses come down. Revenue stabilizes. Trust improves.

That’s when HR earns real influence at the table. Not by advocating harder, but by showing the math.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

HR leaders, do you want to finally look like the superstar you are in 2026? 

Your 2026 mantra must be:  

Our culture is our your employee experience.
Our culture is our your employee experience.
Our culture is our your employee experience.

If your people feel unseen, unsafe, or worn down, your clients feel it next.
And then your revenue pays the bill.

In 2025, we worked with 12 X 1,000+ employee employers who had the same story.

⬆️ Turnover was rising.
↘️ Service quality was slipping.
↔️ Leaders were spending their weeks managing problems instead of growing the business.

Using our CulturOS Platform, we ran a culture reset focused on daily leader habits, manager coaching, and team trust.

Not perks.
Not posters.
Practice.
Learning.
Execution.

Average Year one ROI came in at 612%, mostly from lower turnover, fewer sick days, and greater production. In real numbers, that equates to an average ROI of $12 million dollars for each company.

Those employers now have a system set in place that all do the same 3 things.

✅ They measure trust like a business asset.
✅ They train and retrain managers like it is job one.
✅ They act on early warning signs before people quit.

Because turnover is not random.
It is feedback.
And the cost is real.

Research often puts turnover costs as high as 200% of salary for some roles. (Harvard Business Review)

Culture is not a strategy. It is THE strategy. What’s your next move?

P.S. If this resonates, join LEADING CULTURE.
You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real world application.
https://lnkd.in/gMw68Pc8

A high-impact, professional LinkedIn graphic with a 4:5 aspect ratio. The background is a sophisticated charcoal grey. In the center, a large, bold headline in white and CulturWorks orange reads: "YOUR CULTURE IS YOUR CUSTOMER EXPERIENCE." Below the headline, a prominent callout box in brand orange displays "612% ROI" with the subtext "from a systemic culture reset." The CulturWorks logo is positioned professionally at the bottom, accompanied by the footer: "CULTURE IS THE STRATEGY." The design is clean and high-contrast, emphasizing the financial impact of leadership behavior.

If HR has to hold a supervisor’s hand to give feedback, you do not have a culture problem. You have a risk problem.

And it spreads fast.

Managers drive about 70% of the variance in team engagement, which means the first layer of leadership is where your culture is being built or broken every day.

Here is the mistake most organizations keep repeating. You promote great individual contributors into supervisor roles, then you give them little to no practical support for the hardest part of the job: the people part.

So the pattern is predictable. Feedback gets avoided. Conflict gets mishandled. Rules get enforced inconsistently.

Then the business symptoms show up. Turnover. HR escalations. Absenteeism. Safety and compliance risk.

Most organizations respond by adding training. A workshop. A module. A one time program.

It rarely sticks because it is content without adoption. And because the moment things get busy, it becomes optional. Everyone means to do it, but nobody has time, so it never becomes the way the place runs.

What you actually need is a permanent frontline leadership system that runs even when the business is on fire.

That system needs five things:

1️⃣ Scripts for the conversations supervisors avoid most: feedback, conflict, attendance, performance.
2️⃣ Simple daily and weekly routines that make leadership consistent instead of reactive.
3️⃣ Built in practice using real situations, not hypothetical scenarios.
4️⃣ Manager to manager reinforcement so supervisors are coached routinely, not rescued by HR.
5️⃣ Measurement of adoption first, then early indicators, then outcomes so you can prove impact, not just feel it.

Because adoption is the leading indicator. If supervisors are not using the tools, nothing else matters.

If you are promoting supervisors this quarter, do not ask “What training should we buy?” Ask this instead.

What is the system that makes good leadership inevitable when time is tight.

We have been installing these systems for over 15 years.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, subscribe to LEADING CULTURE newsletter.  

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

When your people are the ones walking into client sites every day, culture shows up directly in dollars and cents.

Not in abstract ways. In missed renewals. In client complaints. In safety incidents. In quiet reputational damage that never makes it into a dashboard until it’s too late.

The research is clear. In client facing environments, culture affects:
• How consistently standards are followed
• How safely work is done
• How clients experience trust and professionalism
• How often small issues turn into costly problems

Teams under pressure without trust cut corners.
Burned out staff disengage from client needs.
Poor leadership behaviors ripple outward and land squarely on the customer.

The roadmap is not complicated, but it requires discipline.

First, use data to see where strain, risk, and disengagement are actually showing up across client facing roles.
Second, translate that insight into focused learning so leaders know exactly what behaviors must change.
Third, reinforce those behaviors until they become the way work actually gets done in the field.

That sequence matters:

Data determines learning.
Learning determines behavior.
Behavior determines culture.

And culture determines outcomes your CFO already cares about. Fewer incidents. Stronger client relationships. Lower turnover. More predictable revenue.

When culture is treated as a system, client experience stabilizes. Costs come down. Performance becomes repeatable.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real world application.

https://lnkd.in/gMw68Pc8

HR needs to hear this, even if it’s uncomfortable.

Most culture problems are not caused by bad people.
They’re caused by promoted people who were never taught how to lead.

We keep hiring for skill.
We keep promoting for results.
Then we act surprised when teams burn out, trust erodes, and turnover spikes.

Here’s the hard truth.
If leadership behavior is left to chance, culture will fail by design.

Exit interviews won’t fix it.
Engagement surveys won’t fix it.
Values posters definitely won’t fix it.

What actually works is treating leadership like a system, not a personality trait.

The HR teams with real influence do three things differently:
They measure the behaviors that predict trust and retention.
They turn that data into focused learning, not generic training.
They hold leaders accountable for how people experience work, not just what gets delivered.

This is the operating logic we use everywhere:
Data determines learning.
Learning determines behavior.
Behavior determines culture.

If you don’t change behavior, nothing changes.
And if nothing changes in 2026, ask yourself what you’ll be losing next. People. Credibility. Performance.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real world application.

https://lnkd.in/gMw68Pc8

If you work in HR, you’ve lived this.

HR rolls out the policy.
HR writes the comms.
HR runs the training.
HR answers the questions.

Then something breaks.

And the headline becomes:

“HR didn’t tell us.”
“We didn’t know.”
“HR dropped the ball.”

HR isn’t failing.
The leadership operating system is failing.

Because in most organizations, communication still follows a broken model:

Announce it once.
Assume it landed.
Blame HR when it didn’t.

Here’s the practical tool that fixes the credibility gap.

➡️ THE COMMS PROOF LOOP
For any major change, do three things every time:

1.Announce
One clear message in plain language.
What is changing.
Why it matters.
What to do next.

2. Equip managers
One short talking point for leaders to use with their teams.
Not a memo.
A script.

3. Confirm understanding
A two question check, within 7 days:

What do you understand is changing for you
What question do you still have

If people “didn’t know,” the confirmation step was missing.
Not because HR did nothing.
Because the system never proved the message landed.

Do this consistently and two things happen fast:
Less confusion.
More trust. 🙂 

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.
You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application. https://lnkd.in/gMw68Pc8

Most workplaces don’t have a newcomer retention problem.

They have a system problem.

They hire newcomers.
They hope people “settle in.”
They wait for issues to surface.
Then they act after turnover, conflict, or performance dips.

A culture that supports newcomers is not a program.
It’s a reliable, science backed system.

Here’s what that system actually looks like.

➡️ Step 1: Measure the newcomer experience, not the vibe
You need data that is specific enough to act on.
The minimum viable dataset:

Role clarity
Manager support
Psychological safety
Belonging
Workload and pace
Learning and onboarding quality
Respect and fairness
Career path visibility

And you need it sliced by time in role:
0 to 30 days
31 to 90 days
3 to 12 months
Because risk is not evenly distributed.
The first 90 days are where most breakdowns happen.

➡️ Step 2: Combine numbers with lived experience
Surveys tell you where the heat is.
Open text tells you why.
Interviews tell you what is actually happening on the floor.

When all three point to the same friction, you have signal.
Not noise.

➡️ Step 3: Turn insights into a small number of behaviors
Most organizations drown in recommendations.

A system focuses on the few behaviors that move outcomes.

For newcomers, the behaviors are usually predictable:
Clear expectations in plain language
Weekly check ins that catch confusion early
Coaching instead of correction
A buddy system with real accountability
Safe ways to ask questions without fear
Leaders who explain the unwritten rules

➡️ Step 4: Operationalize through training, coaching, and reinforcement
This is where culture becomes real.
Train leaders on the exact behaviors the data shows are missing.
Coach the managers who are struggling.
Give supervisors simple scripts and routines.
Reinforce the habits for 6-12 months
No habits, no culture change.

➡️ Step 5: Build the feedback loop so it keeps working
This is the part most employers skip.
Run a monthly pulse for newcomers.
Track trend lines by team and supervisor.
Respond fast where the data flags risk.
Repeat.

Data determines learning ➡️ Learning determines behaviour ➡️ Behaviour determines culture.

If you want newcomer retention, stop relying on good intentions.
Build the system.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.
You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.
https://lnkd.in/gMw68Pc8

Superstar frontline employees are often poor supervisors. We have all seen or lived it. 

And we ignore it.

After working with 600+ employers, here’s our simple System that fixes it:

➡️ DATA
Find the supervisors driving turnover and underperformance.

Culture is experienced through the direct supervisor.

Use a simple Supervisor Scorecard.
Ask employees to rate these 1–10 for their direct supervisor:

Clarity: I know what a great week looks like
Coaching: I get feedback early enough to improve
Support: My supervisor removes barriers quickly
Fairness: Expectations are applied consistently
Safety: I can raise issues without fear
Respect: I’m treated with dignity
Growth: I’m learning, not just being corrected

Then segment the data:
By supervisor
By time in role (0–30, 31–90, 3–12 months)
By newcomer status where relevant

Look for patterns. If one supervisor is consistently lower on clarity, coaching, or safety, that’s your priority area.

➡️ LEARNING
Teach supervisors the few skills that drive everything else.

Train the moments that happen every day.

Here are the three skills to teach first:

	1.	Set expectations in plain language
What matters this week
What good looks like
What to do when stuck
	2.	Coach early, not late
Name the issue fast
Use one example
Ask one question
Agree on one next step
	3.	Create safety so people tell the truth early

Surface problems before they become incidents, errors, or resignations

Give them scripts, not theory.

✔️ CLARITY SCRIPT
“This week, the priority is X.
Great looks like Y.
If you’re blocked, tell me by Z.”

✔️ COACHING SCRIPT
“I noticed X.
Here’s one example.
What’s your view of what happened?
Let’s agree on one next step and check in Friday.”

✔️ SAFETY SCRIPT
“What’s one thing making your job harder right now?
What do you need from me?”

➡️ BEHAVIOR
Make learning real by turning it into routines.

If supervisors don’t practice weekly, it disappears.

Build three non negotiable routines for 90 days:

✔️ WEEKLY CLARITY
Every Monday: priorities and standards in writing.

✔️ WEEKLY COACHING
Every week: one short coaching moment per person.

✔️ WEEKLY SAFETY CHECK
Every week: one barrier raised and removed or escalated.

Track adoption.
Not attendance.

➡️ CULTURE
Culture is the predictable result of what supervisors do every week.

When supervisors lead with clarity, coaching, and safety:

People know what to do.
Mistakes drop.
Learning speeds up.
Trust increases.
Turnover drops.
And you build a bench of capable leaders instead of hoping someone figures it out.

Data determines learning.
Learning determines behavior.
Behavior determines culture.

Culture isn’t a strategy. It’s THE strategy. What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

graphical user interface, text, application, chat or text message

From healthcare to factories to government, most new People leaders are sitting on a problem they could fix in 90 seconds.

They’re avoiding one conversation.

Not because they don’t care.
Because they don’t know what to say.

So the issue drags on.
The team notices.
Resentment grows.
Standards slip.
And eventually it turns into a “performance problem” or a resignation.

I watched this happen with a new supervisor last month.

One employee was consistently late.
Not dramatically.
Five to ten minutes.

The supervisor did what most untrained supervisors do.
He hinted.
He joked about it.
He said “try to be on time.”

Nothing changed.

Two weeks later, the rest of the team started copying it.
Because culture is learned through what gets tolerated.

That’s the real problem.

Most workplaces don’t have a policy gap.
They have a conversation gap.

Here’s the solution.
A simple script that makes the conversation clear, respectful, and fast.

Practical tool: The 90 Second Performance Conversation
	1.	State the issue in one sentence
“I’ve noticed you’ve been arriving after start time.”
	2.	Give one example
“Three times this week you arrived between 8:05 and 8:10.”
	3.	Name the impact
“It delays handoff and puts pressure on the rest of the team.”
	4.	Ask one question
“What’s your view of what happened?”
	5.	Agree on one next step and one check in date
“Starting tomorrow, you’ll be ready at 8:00. Let’s check in next Friday.”

That’s it.

No lecture.
No anger.
No ambiguity.

Most managers talk too much, too late, and too vaguely.
This forces clarity early.

Data determines learning.
Learning determines behavior.
Behavior determines culture.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

"Nice" managers are the leading cause of cultural rot. 🚩

It sounds harsh, but it’s the truth.

When a new manager moves from "peer" to "leader," they often choose comfort over clarity. They’re so afraid of being the "bad guy" that they hide critical feedback inside a "Feedback Sandwich" of fake praise.

Here is what actually happens when you prioritize being liked over being clear:

Your A-Players quit. They are tired of carrying the load for underperformers who don't even know they're failing.

Resentment grows. The team knows who isn't pulling their weight. When you don't address it, you lose your authority.

Mediocrity becomes the standard. If you don't define the floor, the ceiling will continue to drop.

At CulturWorks, we teach the "60-Second Performance Script." It’s not mean—it’s the highest form of professional respect.

The 4-Step Framework: 
1️⃣ State the Issue: One sentence. No padding. 
2️⃣ Give the Example: One data point. No opinions.
3️⃣ Ask the Question: Stop talking. Listen. 
4️⃣ Set the Next Step: If it’s not on the calendar, it’s not a plan.

Clarity isn't mean. Ambiguity is. 
Stop hiding behind "nice" and start leading with purpose.

🚀 Build a culture that actually works. Join the conversation here by LEADING CULTURE: lnkd.in/gMw68Pc8

#CulturWorks #Leadership #Management #CompanyCulture #Feedback #NewManagers #Performance

82% of your managers have a secret they are too afraid to tell you: They have no idea how to lead people.

In 2026, technical brilliance is no longer enough to sustain an organization. As Artificial Intelligence achieves near-total proficiency in executing technical workflows, the only remaining competitive differentiator is the quality of human-centered leadership at the frontline.

Yet, most companies are still paying the "hidden tax" of the Accidental Manager—high performers promoted for technical excellence but left unsupported in people management.

The 2026 Reality Check:

• The Training Gap: 82% of managers receive zero formal training before stepping into their roles.
• The Economic Cost: In the UK alone, 2.4 million untrained managers cost roughly £84 billion in lost productivity and turnover.
• The Identity Crisis: These "doers" often struggle to measure their value when they are no longer the primary executors of technical tasks, leading to micromanagement and burnout.

How to move from "Doing" to "Leading":
1️⃣ Redefine Success: Stop "fixing" problems and start coaching the people who solve them.
2️⃣ Prioritize Human Judgment: AI provides the data, but only a human leader can navigate the ambiguity of a diverse, distributed workforce.
3️⃣ Design an Intentional Identity: Don’t stumble into leadership—build a structured practice of growth tied to real outcomes.
Success in the modern workplace isn't defined by what you do, but by the impact you enable.

🚀 We're on a mission to help HR leaders turn technical experts into culture-defining managers. If you’re building a people-first organization in 2026:

Follow me for daily data-backed strategies and frameworks on frontline leadership.

Most new supervisors don’t have a performance problem.

They have a conversation delay problem.

I saw it last month with a brand-new supervisor who inherited a strong team.

One person started missing small deadlines.
Nothing huge.
Just enough to create rework.

The supervisor did what most untrained supervisors do.
He hinted.
He waited.
He stayed vague because he didn’t want to “damage morale.”

Two weeks later, the rest of the team stopped taking deadlines seriously.
Not because they’re bad people.
Because the standard wasn’t being protected.

That’s the problem.

Culture isn’t what you say in onboarding.
It’s what gets corrected early, and what gets tolerated under pressure.

Here’s the research point most leaders miss:
When people don’t feel safe to speak up, they stay quiet, problems stay hidden, and learning slows down.  
And feedback only improves performance when it stays specific and task-focused. Generic feedback can backfire.  

So the fix isn’t “be tougher.”
It’s “be clearer, sooner, with a simple structure.”

Here’s the tool I want every new supervisor to use.

The 90-Second Performance Reset
Use it within 48 hours of the issue showing up.
	1.	State the issue in one sentence
“I noticed the report came in after the deadline.”
	2.	Give one example
“It was due at 2:00 and came in at 4:30.”
	3.	Name the impact
“That delayed the client update and created rework.”
	4.	Ask one question
“What’s your view of what happened?”
	5.	Agree on one next step and one check-in date
“Next time, send me a draft by noon. We’ll check in Friday.”

Then write one line for yourself right after the conversation:
Agreed next step: __. Check-in date: __.

This is not harsh.
It’s respectful.
Because it gives the person clarity and a fair chance to succeed.

If you lead new supervisors, here’s the standard to set:
Small issues get addressed early, specifically, and calmly.
Every time.

Data determines learning.
Learning determines behavior.
Behavior determines culture.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.

You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.

https://lnkd.in/gMw68Pc8

Here’s a line most managers avoid until it’s too late:

“We need to talk about your performance.”

Not because they do not care.
Because they do not know how to do it well.

So they delay.
They soften the message.
They talk around it.
They hope it fixes itself.

It doesn’t.
Most performance problems persist because leaders talk too much, too late, and too vaguely.

And that creates the exact outcomes HR gets stuck cleaning up:
Risk
Turnover
Confusion
Resentment
Underperformance

Practical tool: The 60 Second Performance Script

1. State the issue in one sentence.
“Yesterday, the customer file was submitted late.”

2. Give one example.
“It was due at 2:00 and it came in at 4:30, which delayed shipping.”

3. Ask one question.
“What’s your view of what happened?”

4. Agree on one next step and one check in date.
“Let’s set a reminder at noon and confirm progress by 1:30. We’ll check in Friday.”

That’s it.

Say less.
Be specific.
Document the next step.

20 Years of research and experience come down to this skill which has changed the lives of thousands of HR leaders: 

The goal is not to win the conversation.
It’s to change the behaviour.

Culture isn’t a strategy. It’s THE strategy.
What’s your next move?

P.S. If this resonates, join LEADING CULTURE.
You’ll be the first to receive updates on the most compelling advancements and practical toolkits for making workplace cultures actually work better, grounded in data, social science, and real-world application.
https://lnkd.in/gMw68Pc8

The "High Performer" Trap

We take our best individual performers.
We give them a promotion.
We give them a title.

And then we abandon them.

This is the standard operating procedure in most companies.

We assume that because someone is an excellent engineer, a top-tier salesperson, or a brilliant accountant, they will intuitively know how to lead humans.

It is a lie.
And it is dangerous.
The skillset required to do the work is 100% different from the skillset required to lead the work.

Without an industry, specificleadership development system, you aren’t creating leaders.
You are creating anxiety.

I see new managers drowning every day.
They are micromanaging (because it feels safe).
They are avoiding conflict (because they want to be liked).
They are working 12-hour days (trying to do their old job AND their new one).

If your organization doesn't have a roadmap for them, give them this with my compliments. 

➡️The 3 Shifts Every New Manager Must Make:

1. The Output Shift (From "I do" to "We do")

As an individual contributor, your value was how much work you could crush.

As a leader, your value is how much capacity you can build in others.

Stop doing the work. Start clearing the path.

2. The Relationship Shift (From "Buddy" to "Boss")

This is the hardest one. You can be friendly, but you cannot be their peer anymore.

Peers vent to each other. Leaders absorb the vent and redirect it toward solutions.

Trade popularity for respect.

3. The Answer Shift (From "Fixer" to "Coach")

You got promoted because you had all the right answers.

To succeed now, you need to start asking the right questions.

If you solve every problem, your team learns nothing.

To the HR Leaders reading this:

Hope is not a strategy.

"Sink or swim" is not a curriculum.

If you want a culture of high performance, you have to build a system of support.

Data determines learning.
Learning determines behavior.
Behavior determines culture.

Culture isn’t a strategy. It’s THE strategy. What’s your next move?

P.S. If you are building a leadership pipeline (or stuck in one), subscribe to our 30,000 strong newsletter LEADING CULTURE. 

We build the systems so you don’t have to guess.

https://lnkd.in/gMw68Pc8

Stop trying to fix your company culture from the top down.
It’s the most expensive mistake in modern business. 📉

The global economy is currently paying an $8.8 trillion "Accidental Manager" Tax every single year—equivalent to roughly 9% of global GDP. 

Whether you are in Healthcare, Tech, Retail, or Manufacturing, the crisis is identical: We promote technical experts but leave them to lead human beings without a manual.

At CulturWorks, our research into the 2026 workforce landscape shows that:
➡️ 82% of managers enter their roles with zero formal leadership training.
➡️ Nearly 60% of first-time managers receive no support during the most critical transition of their career.
➡️ 70% of all team engagement variance is determined by just one person: the direct manager.

💡 The Frontline Multiplier: Your Highest Leverage Investment

If you want the quickest fix with the biggest bang for your HR investment dollar, stop looking at broad culture initiatives. Start building a Frontline Leadership Development System.

Frontline supervisors manage 80% of your workforce. They are the primary architects of your culture. When you fix the frontline, you don't just improve a manager—you stabilize the engine of the entire business.

The Logic of the Investment:

➡️ Velocity of Impact: Frontline training yields a 29% ROI within just 3 months, scaling to a staggering 415% annual return.
➡️ Direct Financial Gains: For every $1.00 invested in leadership, organizations recover $7.00 in bottom-line value.
➡️ Performance Gap: Organizations with strong leadership pipelines see 34% higher revenue per employee and a 77% decrease in turnover.
➡️ The Bottom Line: You likely don’t have a "performance problem"—you have a frontline leadership gap.

At CulturWorks, we've helped turn over 71,000 "Accidental Managers" into intentional leaders through data-led, reproducible systems. It’s time to move beyond "soft skills" and start treating leadership as the precision-engineered business driver it is.

Stop leaving your culture to chance. Build a Leadership Factory. 

🚀 We're on a mission to help HR leaders turn technical experts into culture-defining managers. If you’re building a people-first organization in 2026, follow me for daily data-backed strategies and frameworks on frontline leadership.

#FrontlineLeadership #PeopleAndCulture #ROI #ManagementConsulting #AccidentalManager #CulturWorks #HRStrategy #LeadershipDevelopment

HR Leaders, most frontline supervisor problems are predictable.

My experience:
They’re not personality problems.
They’re training and system problems.

Curious what HR is seeing most right now.

Vote below.

What is HR’s biggest frustration with NEW supervisors? They:

$12.9M+ secured salary for 123 CSMs | The F.I.R.E Method 🔥 | Transform from an underpaid & overworked CSM, to a top-earning professional | Without networking 🙃

I've helped 134 CSM's land jobs in 2 years. 

Find out how they did it: https://youtu.be/wOhdObYpFGk

Most job seekers want comfort.
I give them results.

Noah Little

My wife is one of the secret weapons I have



She did Uber eats with me, driving 12 hours a day by my side.

She helped me deliver groceries for my first business.

She was alone in Toronto while I worked 5am–8pm at the start-up.

She's the one who encouraged me to start my own side hustle(s)

She hears every idea first and pokes holes in it.

When things fail and I feel like quitting, she catches me and helps me keep going.

Every win or big idea i've had, she's been behind it.

If you want an unbeatable competitive advantage in life & business.

Marry the right person.

Helping undervalued CSMs secure 6-figure roles, $14.6M+ in offers (134 clients placed) without networking AND I hire killer offshore CSM’s for busy business owners | 4 year Enterprise CSM @ Recharge

🚨⁣⁣🚨 I AM HIRING A WORLD CLASS CUSTOMER SUCCESS MANAGER $110K to $160K USD + BONUS + Meaningful equity 🚨⁣⁣🚨⁣⁣


⁣⁣
🚨 BEFORE you blow up my inbox.⁣⁣
⁣⁣
Please read carefully.⁣⁣
⁣⁣
RULES:⁣⁣
⁣⁣
  ❗Feel free to DM me or Loom me to pitch yourself (please do not email me) 
⁣
 ❗ I am AM the hiring manager.⁣⁣

 ❗ USA / CANADIAN citizens only, no sponsorship⁣

 ❗ This role is San Francisco on-site OR REMOTE (for a killer) 

 ❗ This is is NOT a 9-5 job, this is a startup.

 ❗  I repeat, THIS IS NOT A 9-5 job (softies do NOT apply)

 ❗  Once again, this is a STARTUP a place to BUILD.

 ❗  SEO experience is A HUGE PLUS!
 ❗  SEO account manager / CSM bonus points!
⁣⁣
🔗 Application form is in the link in the comments.
⁣⁣
You have 96 hours
⁣⁣
About the role:

1. Own enterprise customer outcomes: Lead end-to-end post-sale success, aligning stakeholders, driving adoption, and delivering measurable AI Search and Athena impact.

2. Act as AI Search advisor: Guide customers on SEO/GEO workflows and AI Search best practices, tailoring strategy to enterprise needs and advising internal teams.

3. Orchestrate complex success motions: Coordinate multi-stakeholder execution, set success plans, and maintain confidence through change and ambiguity.

4. Translate customer signal to product: Convert customer requirements into clear, prioritized roadmap input to accelerate value delivery.

5. Drive expansion through value: Prove Athena’s impact and convert successful outcomes into upsell and expansion revenue.

About the company⁣⁣
⁣⁣
AthenaHQ  a San Francisco–based AI search optimization startup that has raised about $2.2 million in seed funding from investors including Y Combinator, FCVC, Red Bike Capital, Amino Capital, and prominent SEO/search leaders to build its Generative Engine Optimization (GEO) platform for brands to improve visibility across AI search systems like ChatGPT, Gemini, and Perplexity. (linkedin.com)

It was founded in 2025 by Andrew Yan (CEO), a former Google Search product manager with DeepMind experience, and Alan Yao 🏛️ (CTO), bringing deep expertise in search and AI,  together driving the company’s mission to help enterprise brands be discovered and recommended in the age of AI-driven search.

About the interview process:

1. Screening call with Me
2. CEO interview
3. Assignment 
4. Final interview with founding team 
5. Offer $
⁣⁣
🚨 Submit your resume and LinkedIn in the APPLICATION in the comments. ⁣⁣

🚨 Remember, you can DM me or LOOM me but also PLEASE submit your application!

🚨 Please do not email me.

🚨 Remember, we are looking for HIGH agency CSMs / account managers
⁣⁣⁣⁣
And yes; before you say it....RIP to my inbox

Helping underpaid and overworked customer success managers get 6-figure roles, $14.9M+ in offers (137 clients placed) without networking | I hire killer offshore CSM’s for busy business owners | Enterprise CSM @Recharge

Be close with your parents because one day you won't be able to.⁣
⁣
⁣
Canadian male life expectancy is 79.⁣
⁣
My dad's 72⁣
⁣
I think about everything he's done for me:⁣
⁣
- Picked me up at 3am when I worked concerts at the Scotia Bank Arena and SkyDome.⁣
⁣
- Drove me to over 20 schools across Canada when I wanted to be a personal trainer (yes really)⁣
⁣
- Only missed 2 or 3 hockey games in 10 years.⁣
⁣
- Made the trip between Laurier and McMaster probably a thousand times.⁣
⁣
Never complained once.⁣
Just showed up.⁣
⁣
(Tim Hortons in hand ofc)⁣
⁣
I've spent the last 5 years grinding as a CSM.⁣
⁣
Climbing from support to enterprise accounts with Fortune 100 companies.⁣
⁣
Working with the biggest brands in Europe.⁣
Building my business.⁣
⁣
And for what?⁣
⁣
If I don't make time for the people who made time for me?⁣
⁣
Your 6 figure salary won't matter when you're sitting at a funeral wishing you'd called more.⁣
⁣
Your promotion won't fill the regret of missed dinners.⁣
⁣
Your "grind" won't bring back the years you were too busy.⁣
⁣
I'm telling you this because too many of us are chasing titles, and comp plans while our parents are aging in real-time.⁣
⁣
(myself included)⁣
⁣
You think you have decades.⁣
You might have 5-10 years if you're lucky.⁣
⁣
Call your parents today.⁣
Visit them this weekend.⁣
⁣
Stop making excuses about being "too busy."⁣
⁣
Because one day you'll have all the time in the world.⁣
⁣
And none of it will matter.⁣
⁣
Use your time wisely, my monkeys.

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

P.S. Two ways I can help you is:
1) My daily CSM job board 
2) Writing a new CSM resume in 7 days

Check out my featured section!

Helping undervalued CSMs secure 6-figure roles, $14.6M+ in offers (134 clients placed) without networking | Enterprise CSM @ Recharge | Not a retired Top 100 CSM “Influencer” or Self proclaimed #Leader

The best time to be interviewing is when you're really happy at your current job.⁣
⁣

A lot of people wait till things get bad or they become unemployed to start job hunting.⁣
⁣
But this is a mistake, because in the eyes of a recruiter, when you actually have a job, you are more valuable.⁣
⁣
You are more wanted.⁣
You are a prized possession.⁣
⁣
You are also able to take on interviews at a much more leisurely pace and pick and choose where you want to land.⁣
⁣
There's something subconscious when you have a job and interviewing.⁣
⁣
You have confidence and conviction in your words because you are not desperate.⁣
⁣
(I see this time and time again)⁣
⁣
I was speaking to someone two weeks ago.⁣
⁣
They finally secured a high-paying CSM job.⁣
⁣
How?⁣
⁣
They took a lower one first.⁣
⁣
Simply because they had income coming in, they felt a huge weight off their shoulders entering the other interviews.⁣
⁣
I'm not saying to job hunt every six months.⁣
⁣
I think that's really stupid, and it takes years to learn a product and an industry; but it doesn't hurt to find out how much you're worth.⁣
⁣
Maybe you're being underpaid.⁣
⁣
Maybe there's a company that is incredible.⁣
⁣
Maybe you should start looking over the fence.⁣
⁣
Because there is grass….and it may be greener...

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

You will die and months later, no one will care. ⁣
⁣
⁣
Why care what they think, when they care about what you do so little.?
⁣
I post each day for the past 3 years knowing that if I died tomorrow most people wouldn't care.⁣
⁣
(Some may even be happy LOL)⁣
⁣
I coach people to grow on linkedin and i've said the same thing countless times⁣
⁣
'nobody is thinking about you'⁣
'you aren't special' ⁣
'you are a spec of dust'⁣
⁣
[Studies show 78% of people overestimate how much others think about them APA source is Gilovich, T., Medvec, V. H., & Savitsky, K. (2000)] ⁣
⁣
It's wild, but its freedom.⁣
⁣
Because once you realize nobody cares, you can finally make decisions that matter.⁣
⁣
That coworker judging you for job hunting? ⁣

/They'll forget about you in 3 months.⁣
⁣
That manager who said you're "not ready" for a senior role? ⁣

/They're protecting their budget and politics, not your career.⁣
⁣
That LinkedIn connection who thinks you're "desperate" for applying to 1,000 jobs? ⁣

/They're broke and bitter.⁣
⁣
In this life, this is what matters⁣

(to me)⁣
⁣
• Your mental and physical⁣
• You being a good human⁣
• Your family's security⁣
⁣
Not their opinions on strangers and sheep⁣
⁣
(Bah bah baaah 🐏🐑🐏🐑🐏)⁣
⁣
I've watched people stay in $85K roles for YEARS because they were scared of what people would think.⁣
⁣
Whereas the ones who bet on themselves are making $120K+ and sleeping better at night.⁣
⁣
Your career loyalty is one-sided.⁣
⁣
Not your manager's problem.⁣
Not your mentor's priority.⁣
Not LinkedIn's business.⁣
Not your companies⁣
⁣
YOURS⁣
⁣
Stop letting people who won't pay your bills, control your decisions.

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

I guarantee 99% of ALL CSMs forgot to do this last quarter (I'll Venmo you if I'm wrong)


Write down your accomplishments.

Every single one of them.

You crushed it last quarter but you didn't document any of it.

1. You saved that account from churning but you already forgot the details of how you actually pulled it off.

2. You hit 119% NRR but you can't remember the specific conversations that got you there.

3. You onboarded 15 new clients seamlessly but it's already a blur because you moved on to the next fire.

And then 6 months from now when you need to update your resume or ask for a raise or justify your existence in a layoff meeting...

You'll sit there staring at a blank screen trying to remember what you actually did.

Meanwhile the CSM who documented everything walks into that same meeting and says:

"I saved a $2M account in Q3 with one phone call at midnight because I heard panic in the VP's voice and knew something was wrong."

Guess who gets the raise?
Guess who survives the layoff?

Don't be that person scrambling to remember.

Every Friday, take 10 minutes and write down:

- Accounts you saved and how you saved them
- Revenue you protected or grew and the exact dollar amount
- Problems you solved that nobody else could figure out
- Feedback you received from customers or leadership
- Wins, big or small, because they all add up

Your future self will thank you when you're sitting across from a hiring manager and you have receipts instead of "uhh I think I did well that quarter."

Don't be so humble that you forget to flex your value.

Because nobody else will do it for you.

P.S. I'm Canadian and don't have Venmo so sorry Greta, you're out of luck! 🇨🇦

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

How David went from 1 year unemployed to an $100K CSM in 29 days (without networking)


David was an experienced CSM from LA.

He'd managed millions in ARR, expanded enterprise accounts, and crushed quarter after quarter like it was nothing.

When layoffs hit, none of that mattered.

(many of us have felt this)

He was unemployed for 12 months.

𝗧𝘄𝗲𝗹𝘃𝗲. 
𝗠𝗼𝗻𝘁𝗵𝘀.

Do you know what 12 months of unemployment does to a person??

Watching your savings drain week after week while you pretend everything's fine at family dinners because you can't handle another 

"𝘀𝗼 𝗵𝗼𝘄'𝘀 𝘁𝗵𝗲 𝗷𝗼𝗯 𝘀𝗲𝗮𝗿𝗰𝗵 𝗴𝗼𝗶𝗻𝗴?" 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻.

Checking your bank account at 2am knowing the number is only going one direction.

Applying to 50 jobs a week, getting ghosted by 49 of them, and wondering if you even know how to do this job anymore.

The confidence that took you 8 years to build? Gone in 6 months.

David made it to final rounds MULTIPLE times.

Same rejection every time: "We went another direction."

The feedback loop we all get:

"Not the right industry fit" (after working across 3 industries)
"Portfolio size doesn't match" (after managing $4M in ARR)
"Need more experience" (after 4 years in CS)

He could do the job.

But his resume wasn't showing it and his confidence was completely gone.

So David stopped spinning and reached out.

We fired up the FIRE framework 🔥

→ A tech recruiter rewrote his resume to highlight million-dollar wins
→ Auto-apply tools scaled him to 40+ applications daily
→ Interview prep with Jessica to nail his delivery
→ Rebuilt confidence after months of rejection beating him down

Interviews started flowing.
10 companies in total.

More rejections (that's the market right now).

But he kept going because he was truly committed to not letting another month pass.

Then he got it 🥳

$85K base
$100K OTE
Fully remote
Senior CSM title

𝗜𝗻 𝟮𝟵 𝗱𝗮𝘆𝘀.

12 months of hell and grind to get there.

But he made it.

And the best part wasn't just the job.

It was seeing his family 𝗽𝗿𝗼𝘂𝗱 of him again after a year of feeling like he was letting everyone down.

It was regaining his self-worth, his confidence, and his income.

This is why I do this with people.

To change lives and that of their families.

So… if you're a CSM who:

→ Managed millions in portfolio
→ Proven expansion track record
→ Keep losing in final rounds
→ Tired of watching your savings disappear

DM me "DAVID" or click"book an appointment"

And we'll see if we're a fit to get you a new CSM role together.

P.S No networkers allowed

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

P.P.S Two ways I can help you is:
1) My daily CSM job board 
2) Writing a new CSM resume in 7 days

Check out my featured section!

What if relationships don't matter in customer success or renewals?⁣
⁣

We've all had a client that we got along with.⁣
⁣
Heck, you might have really liked each other; but they left for a competitor.⁣
⁣
Why did this happen?⁣
⁣
Ultimately, the client left because they no longer had a compelling reason to stay.⁣
⁣
And too many customer success managers (myself included) at the beginning of our career overindex on personal relationships.⁣
⁣
But what people don't understand is that personal relationships will NOT keep a customer there.⁣
⁣
The specific impact that a personal relationship has with a customer is to have a true line of communication.⁣
⁣
That is the only thing it actually gives you.⁣
⁣
If your product is trash, you're screwed.⁣
If your product is not stable, you're screwed.⁣
If your support is poor, you're screwed.⁣
⁣
And that's why I think a lot of customer success managers are going to be out of a job in the next 24 months.⁣
⁣
They think that having a relationship means having a job, but it doesn't.⁣
⁣
If you are not a strategic mind of your customer's business, you are truly worthless.⁣
⁣
Don’t know the product? Learn it!⁣
⁣
You have become an order taker...aka an owl at Hogwarts.⁣
⁣
To change this, what I have been doing the past four years as an enterprise customer success manager is pretending that I am an investor in this company.⁣
⁣
Next time before your client call; enter their mindset.⁣
⁣
Then I jump on a call; I say, "If I were the CEO of your business, I would do A, B, C, and D."⁣
⁣
Because nobody cares if you answer their emails quickly.
⁣
What they care about is you have a strategic vision to help their business GROW.

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

"I really want to work at Salesforce" (I ask them why)⁣
 ⁣

Is it so their mom knows the name?⁣

Get 50 likes on their "I started a new position" post?⁣

So they can say "Ex-Salesforce" one day?⁣
 ⁣
My clients chase paychecks.⁣
⁣
Money. Quid. Dollar Bills. Shekals. Raha. ⁣Euros. 
⁣
Others chase logos and ego boosts⁣.
 ⁣
There are 1,000 boring companies I had never heard of.⁣

Truly, I never HEARD of any of the companies i've worked for.⁣

But there I was and hear I am. 
⁣
So many are paying 100K, remote, with great benefits.⁣
⁣
And they actually hire.⁣
 ⁣
While others fight for the 1 job at Google...⁣

My clients take the check from the boring company.⁣
 ⁣
Ego doesn't pay rent...but keep on aiming for that "Google dream job"

Living in Finland is like living in Narnia...


You walk outside and it's pitch black at 3pm like the sun just gave up on you.

The forests look like they're hiding talking animals and ancient secrets.

And everyone acts like -20°C is "not that bad" while you're questioning every life decision that brought you here.

(I do this daily)

But nobody complains.

Because complaining in Finland is basically a crime; you just suffer in silence and drink coffee and get kalsarikännit

The Finns have this thing called "sisu" which roughly translates to "shut up and deal with it"

There's something beautiful about a country where:

- Silence isn't awkward, it's respected
- Personal space is a love language
- Strangers don't make small talk (its EPIC)
- The sauna fixes everything, and I mean everything

Maybe Finland isn't Narnia.

Maybe it's better?

A place where honesty thrives and nobody asks "how are you" unless they actually want to know.

Oh, and you can walk by people you know and ignore them if you don't like them....its truly epic.

Have a blessed Sunday ☕🇫🇮

The BEST app I use as an enterprise CSM only costs $5 but it's a game changer.⁣
⁣
⁣
A pen and a piece of paper.⁣
⁣
(STAY WITH ME GRETA)⁣
⁣
Most CSMs sit on calls nodding along, responding to questions.⁣
⁣
No pen. No paper.⁣
⁣
I get it.⁣
⁣
You're busy AF.⁣
25 unread Slacks.⁣
Escalation call in 10 minutes.⁣
⁣
But here's why I take handwritten notes on every single call:⁣
⁣
1. It shows you're actually listening (customers notice)⁣
⁣
2. You catch things you'd miss typing⁣
⁣
3. You ask better follow-up questions⁣
⁣
4. You remember more without re-watching the recording⁣
⁣
5. You look like a pro, not a robot⁣
⁣
6. Your customer doesn't want you transcribing.⁣
⁣
They want you 𝐩𝐫𝐞𝐬𝐞𝐧𝐭.⁣
⁣
A $5 notebook does what no AI tool can:⁣
⁣
It forces you to pay attention.⁣
⁣
Try it this week.⁣
⁣
One call, a pen and a piece of paper.⁣
⁣
You'll feel the difference and your customers will too.⁣
⁣
Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

P.S. Two ways I can help you is:
1) My daily CSM job board 
2) Writing a new CSM resume in 7 days

Check out my featured section!

I've seen sales teams lie through their teeth to hit quota (Haven't we all?)


And in 2026...

Marketing costs are through the roof.

CAC is at an all-time high.

Every executive is running around panicked looking for a solve.

But....

The silver bullet has been sitting in the corner getting underpaid and overlooked this entire time.

The CSM

The main thing keeping these SaaS companies alive is them.

I watch the AE bring them in.

With promises the product can't keep.

With timelines that are completely unrealistic.

With features that don't exist yet but "should be ready by Q2."

Then they close the deal, collect their commission, and peace out.

The CSM is left holding the bag.

They are the Iron Dome.
They are the Hoover Dam.
They are the Wall of Westeros.

They secure the renewal that keeps the lights on.

Tell me I'm wrong habibi????

Without that renewal, the company dies.

The AE gets the President's Club trip to Bali.

The CSM ensures there's still a company to work for next year.

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

Getting a CSM job is just math (and most of you are failing)⁣
⁣

I know I know "you need to network"⁣
I know I know "target your fave companies"⁣
I know I know "get that CSM certification first"⁣
I know I know "your uncle's cousin is getting you a referral"⁣
⁣
None of that changes the math.⁣
⁣
I've watched too many talented CSMs burn out sending 50 applications wondering why nothing's landing.⁣
⁣
This is the journey:⁣
⁣
500 apps → 25 responses (1-5% reply rate)⁣
25 responses → 6 recruiter screens (50% ghost)⁣
6 screens → 3 hiring manager calls (50% pass)⁣
3 HM calls → 1-2 panels (50% pass)⁣
1-2 panels → 1 final round (30% make it)⁣
1 final → 0.5 offers (50% close)⁣
⁣
Then that offer might be a lowball.⁣
⁣
OR⁣
⁣
The budget freezes.⁣
⁣
500 applications = 1 signed offer⁣
⁣
(Maybe)⁣
⁣
Some of you will need 1000 applications.⁣
⁣
(Sorry to tell you Greta)⁣
⁣
This is a lottery and you're buying ONE ticket wondering why you're not winning.⁣
⁣
So when retired CSMs and LinkedIn gurus who haven't applied since 2019 tell you to "send 12 targeted applications" and "network your way in"...⁣
⁣
𝗛𝗼𝘄'𝘀 𝘁𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗼𝘂𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂?⁣
⁣
Volume is the game.⁣
Pipeline is the strategy.⁣
⁣
Sit down and do the work.⁣
⁣
And if you can't accept that?⁣
⁣
Why even get started.

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

P.S. Two ways I can help you is:
1) My daily CSM job board 
2) Writing a new CSM resume in 7 days

Check out my featured section!

I placed 134 CSMs by doing the opposite of what career coaches tell you...


LinkedIn career coaches tell people to "tailor each resume."

But why does nobody question that?

If you spend 30 minutes customizing each application, 2,000 apps = 1,000 hours.

That's 6 months of full-time work just tweaking resumes.

Six. 
Months.

(Do you have 6 months? Didn't think so.)

My clients get results because I've understood something these coaches don't:

It's a numbers game, not a perfection game.

Career coaches love giving easy advice:

"Tailor your resume for each role."
"Customize your cover letter."
"Use keywords from the job description."

It's comfort food for job seekers

(Who doesn't love McDonalds I get it)

But, it makes you feel productive while keeping you unemployed longer.

Most of them have never been recruiters.
They've never applied for jobs in 2026.

Some call themselves "recruiters" after being in the space for one year 💀

They're giving 2019 advice in a market where you're competing against 500 other CSMs for the same role.

Recruiters spend 6 seconds on your resume.

They don't read cover letters when they have 1,000 applications.

They're skimming, not studying your carefully crafted customizations.

I hate to break it to you habibi; you're not that special 

Your perfectly tailored application isn't going to make them fall in love with you.

While you spend 2 hours perfecting one application, someone else applied to 20 jobs with a solid resume.

Guess who's getting the interviews?

I've placed 134 CSMs into jobs.

Not by teaching them to tweak fonts and keywords.

By teaching them to have ONE solid resume and hit the volume button.

Embrace the grind.


P.S. I'm no guru; I'm the real deal

P.P.S Send me a DM or click "Book an Appointment" if you want help getting your next CSM role

Every Sunday, over 5,000 CSMs open an email from me to learn how to grow faster, earn more, and escape the job-hunt chaos. 

Join them here: https://lnkd.in/diG4Y7wz

LinkedIn career coaches are selling comfort food (and it's giving me diabetes)


"Networking is key."
"Tailor your resume."
"Find your passion."

It sounds nice and it feels safe and it makes you feel like you're doing something productive when you're actually just spinning your wheels.

But here's the problem...

It keeps people unemployed for months while they "perfect" their resume and wait for the "right opportunity" to magically appear in their inbox.

I see coaches who haven't hired a CSM since 2019 telling people how to get hired in 2026 like the market hasn't completely transformed.

They're teaching trench warfare tactics when you're getting hit with drone strikes from every direction.

The market changed and nobody sent them the memo.

Recruiters use AI filters now that scan your resume in 6 seconds and toss it in the trash if it doesn't hit the right keywords.

Hiring managers are getting 500 applications for a single role and they don't have time to read your beautifully crafted cover letter.

Volume is the way through, not sitting around waiting for your "network" to come through for you.

I find listening to outdated advice from people who haven't been in the job market in years isn't just a waste of time.

It's genuinely dangerous because it gives you false hope while your savings account drains and your confidence crumbles.

I prefer advice from the people who are actually in the fire right now, fighting for roles and seeing what works in real time.

Not the ones watching from the balcony sipping coffee and telling you to "stay positive" while you're drowning.

taplio

The Battle

Naveen Mehta

Noah Little

Followers

Posts

Engagements

Likes

Performance ScoreNaveen Mehta's LinkedIn Performance

Performance ScoreNoah Little's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Naveen Mehta

Noah Little

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Naveen Mehta's LinkedIn Performance

Performance ScoreNoah Little's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreNaveen Mehta's LinkedIn Performance